@@drakecarter1780 Some customers just aren't worth those few extra pennies. Why do you think alot of retail jobs have such high turnover rates? Because retail is a shit environment
i worked at a McDonald's in northern Michigan our store manager would ban customers for treating us like shit. best boss ever, to bad the pay was lousy.
Working at a gas station is miserable when you have to sell tobacco. You will get a customer clearly in their 60's so you dont card them. The next customer is hoarding the fountain of youth and is 25. You ask for their ID. Then they start screaming at you. If they are a different skin color you are immediately racist and they scream at you. Being essential sucks when you are not in healthcare.
The drug store by me solved this by simply carding everybody and saying that the register wouldn't ring up the sale without the ID. I have no idea if that was true or not, but nobody ever forgot their ID a second time and most regulars would have it out by the time they got to the front of the line.
@Wild Dude I'll do you one better. Try working for amazon using UPS. Try doing BOTH their jobs of sorting. And you should see me how young i look. 37 and look and feel like I'm 18. Don't push yourself,old man. (Just kidding a bit,don't take it personal) :)
It makes me glad that with the position I have in the gas station/convenience store I work at that I don't have to do that......Not that I don't receive the occasional verbal bite from the stray entitled customer or two......It usually has to do with the carwash! One of my responsibilities/duties is cleaning and maintaining it. When I arrive at work, the first thing I do is head on over to it before doing the following: 1. Filling up the water buckets the customers can use to scrub down their car before going through if they so choose with fresh soap and water, 2. Filling up the drum for the water softener with salt pellets, usually using around three forty pound bags worth. 3. Checking that everything's working properly. 4. Doing a deep cleaning of the carwash itself, checking for stray debris like pop or beer cans. I kid you not! We've had customers go through it with their yard trimmings, be they the clippings from the lawn they just mowed, or even *tree limbs* in the beds of their trucks, treating it like a dump! Then, they wonder why it breaks down or why its drainage pipes are constantly getting clogged up! One time I was over there, waiting for a customer to finish up so I could start cleaning when I saw a fillet knife fly out of the back of his truck! 5. After getting all of that debris cleaned up, I spray the floor down to get every last bit of dirt, mud and, occasionally, crap off the floor and right on down into the central channel, which I then shovel and/or spray out. 6. I empty the central catch bucket's contents, which usually have the consistency and weight of freshly mixed concrete, into a dumpster. Now, this whole process, depending on how dirty it is, can take anywhere from an hour to hour and a half! Most customers are okay waiting.......Then, there are the ones who act like the world will come to an end if they can't wash their car right away! They've literally gone over to my manager and complained about how long it takes, they've complained to me, saying things like "Why is it that whenever I come over at this time that you're cleaning it out?" or "Why can't you just wait until the end of the day to do this?" One lady, this sixty year old woman, actually sat outside the carwash one time while I was cleaning it out and just started honking her horn at me! It took *a lot* of restraint on my part to just ignore her!
I hate the modern society. All violent and entitled. I've become way more reclusive bc I don't want to deal with it. Also, I agree with you, OP. I hate the phrase, "The customer's always right." It should be, "Treat others the way you'd like to be treated." Fairness, not entitlement. ✔💯
The motto of "the customer is always right" is a broad definition that has given the customers the idea of taking advantage of businesses. I've been in food service and retail, where many customers abuse this ideology. A lot of retail stores and restaurants cave in to customers to either get rid of the rude confrontation and/or to make them happy so they'll come back to their business. This wouldn't happen if I owned and/or managed a retail or restaurant business. I've learned that customers like this are detrimental to any business. I don't need their business if they're trying to abuse policies of my store.
The customer is ALWAYS UNREASONABLE. From returning a year old dead christmas tree to eating the whole meal without paying because it was not tasty to the old man saying kids these days are so lazy.
You can only get away with this to a certain extent. I remember talking to a person at work about a news article where a 800 pound man who would come in and get food but then complain about the food so he got it free. He eventually was supposed to go to jail but he was just put under house arrest because he was too big for a jail cell.
I'm going to make a radical suggestion. Just hear me out, everyone. There might be more merit in a common middle ground. Employees should be required to offer due courtesy to customers above themselves and other employees, but should be defended in situations where the customer is clearly in the wrong.
I heard a lot in this video about good intentions. And that reminds me of a saying I heard a long time ago: “The road to Hell is paved with good intentions.” Take that for what it’s worth...but this is a great example of just that.
The reason I kind of hate this phrase is because of the time a guy came into the store I work at and started yelling at me “hey boy you work here?” “Wanna get paid, get a bag of pig feed!” Then after getting him the bag he starts lecturing me about how I jumped down from the palate stack and how I’m gonna feel pains in my legs when I’m old. Basically it gives people the excuse to be a jerk to employees.
The Karens don't exist in Japan. Or at least super rare. The customer service in Japan is so excellent, you come back home to America realizing how crappy our attitudes are. Everyone in Japan is about respect and usually try to not lose face in the public. It's because the service is top notch and disciplined that hardly anyone has the chance to be a Karen. Same when I went to Munich in Germany. This is a good topic to discuss because things are getting out of hand in stores during these trying times. I do wonder what customer service has become in Japan and Germany.
Customer service mattered you wouldn’t be shopping where you shop the truth is it doesn’t matter at the end of the day they have something you want and you could take your money elsewhere but there’s always somebody to take your place
At my work, we cater to the upper middle to upper class. Their entitlement is god awful. Whenever they yell at us demanding what's wrong with us, I fight the urge to say, "I can tell you what isn't: we aren't the product of incest in the name of penny-pinching."
I once was working as a cashier at a grocery store, when a man handed me a $10.00 bill, then swore he gave me a 100.00 bill. this man went from cool to major Arse in 1 second. cursing me, telling me how stupid I am, how I'm going to be fired, and how he will have my job. I called over a manager, got my till counted, and security cameras reviewed, and I was proven correct. So did my manager send this guy packing?? Nope, He gave this guy a $20.00 gift card for his trouble, and my "Poor handling" of the situation.
One weird thing I often heard people tell retail workers was,"Get a real job". I never understood that one. Those folks work a thankless task at the best of times. Then you had some slob telling them the job they were doing was not real. It was absolutely baffling to me every time I heard it.
If I remember correctly, the full phrase was "The customer is always right ABOUT WHAT'S IN THE STORE" Which means if you have a customer who suggests you carry an item, you should try to carry it to gain a loyal customer. The customer, in my 12 years of experience in retail (6 of it at WalMart where I am currently employed, Fanta I'd love to chat sometime), is nearly never correct. Or right. Or anything except a horrible person. I have always said: The more experience one gets in customer service, the less qualified they are to provide it.
This phrase pisses me off . I told a customer we can't do something (for safety reasons) and he just went off saying " I thought the customer was always right" I almost lost it
Pretty similar statements :Sears said satisfy the customer regardless of whether the customer is right or wrong. Same basic idea but worded differently by Sufferage, me thinks.
If the axiom "The customer is always right" then the inverse "The company is always wrong" must also be true. Any business that believes the customer is always right should immediately shut their doors as it appears they lack the basic competency to succeed; it's my belief that them employees should probably be more knowledgeable about their own job than the average person straight off the street.
Customer service is important to a business' success (unless they have a monopoly, then they don't have to care because the customer has no choice). That said, good customer service doesn't mean being a doormat and caving to unreasonable demands. There is a balance. If a legit wrong was done, then by all means, make it right. If its just an entitled person demanding freebies, there's the door, don't let it smack you on your posterior on the way out.
Employees often actually don't know more about the products than the customer. I worked at Home Depot and these young girls would be a cashier and they knew nothing about any of the products Home Depot sold. Even if employees know something about some products it is impossible these days to learn about every product because of the amount of products. If you are working at a game shop there is way too many genres and games that come out to know about every one, if you work at a gardening store there is too many different plants to know how to take care of every plant. I hang around gardening reddit and a lot of times someone will post about how they got a job at a gardening center and how they want to learn about all the plants to give advice to customers but I always say to them that there is too much to know for every plant in a nursery center so just water the plants and tell them the directions to where certain kinds of plants are. Now are there people who just enter whatever it is they are selling as a hobby I would say yes. In that case I would say you may know more but you just can't know it all. These days you are put into so many different sections in retail stores that it does not help with learning it all. A good example of too many sections is Home Depot has their plumbing associates also be in charge of kitchen and bath which goes along with it but then also puts them in charge of electrical which is way different.
@@politicallyambiguous8424 But if the customer was always right then they wouldn't be the customer as they are more qualified for the job than employees.
I was taught the phrase "The Customer is King" back in college, but the professor was speaking from the context of his prior career. In his case, he sold insurance to large businesses. So the "Customer" was usually a huge business buying into a multi-million dollar insurance policy. Obviously, in that context, the salesman wants to make sure the customer is being treated very well. I think the phrase does not really apply when the employee is making minimum wage with no commission, and the customer is arguing for an undeserved discount on a $5 t-shirt.
I think part of the problem with "the customer is always right" is that so many customers nowadays are entitled narcissists. The salesman has to be professional, but the customer has to be reasonable too. Plus, the store reserves the right to refuse service, especially if the customer is being a spoiled brat. Also, in Japan, politeness seems to be a huge cultural imperative, more so than in Western countries, so I imagine it isn't common for a customer to march into a store and ACT like a god and demand that people worship and obey him.
I am glad to say that I saw the Karen at a fairly young age and went, "Ugh, god! Ain't never doing that!" Mainly, I hate to waste time, and screaming at retail employees seems like a huge waste of time.
I think the expression is reserved for most people, and there are obviously exceptions to that expression that don't have proper etiquette in a retail setting.
When I worked at Walt Disney World they always said the guest may be right or wrong, but they are always our guest. Treat them with the same dignity and respect you would want to be treated. I thought that was a great way to put it and that should be the standard.
I absolutely hate the stores about employees upholding company policy but then the managers don’t even back their employee up. They just give into customer demands and then berate the employee. What is the point of company policy of employees get in trouble for following them?
I’m not sure if this is a plain American thing but I can guarantee that the behavior mentioned in most of these examples would get them kicked out of any store here in Denmark. When I was between 15 and 21 I worked at a Toys’r’us here in Denmark, the last couple of years at the customer service desk as a supervisor. Customers were absolutely allowed to be angry due to a toy not working after their kid got it as a Christmas present etc. and we always did our utmost to find a solution even going beyond company policy (eg. not demanding a receipt if we did the sell the type of toy they brought). But even if we did everything we could to assist and kept talking nice and calm to the customer some resorted to calling us names and went way beyond what I would call acceptable behavior and in those cases, they were asked to leave and to come back when they had calmed down. This may be a cultural thing but management would never take such a customer’s side. Some of the kids (that had received the faulty toy) were visibly embarrassed by their parent’s behavior which says a lot. The thing to remember is that 99% of the customers are nice people and if they experience stuff like this when they visit your store they may choose to go somewhere else so, in my opinion, it’s a bad business decision to try to keep that 1% as customers by trying to reward their outrageous behavior. Fun fact: If you ever encounter a customer going ballistic over some minor thing, try to talk extra polite to them. It will make them explode that you don’t play their game as it makes it obvious that they are the ones that act extremely embarrassing. I loved to use this tactic when working at customer service as it would always make the customer look insane. However, some react to this by calming down and begin to have a dialogue instead which is a win/win. Sometimes I really miss working retail, as you learn a lot about human psychology and how to ‘manipulate’ it in a positive way.
Customer's always right meaning he is right when he is a customer. That means they have to buy something. If they're there to just insult people, then they're not the customer and trespassing. These "customers" do it on purpose just to see how far they can go, so the only way to deal with them is to follow policy and be emotionally detached, because all they look is to provoke an emotion, so they can use it against you.
I work at a Walmart, and this one guy that comes in all the time and causes a lot of issues. Everyday he's there, he's got some sort of issue, and will ask one person the same questions over and over again, then will turn to someone else and do the same to them. There was one time he called the cops hours after a pitty occurrence happened. He eventually found out who the store manager was and will always harass her. I'm honestly surprised he hasn't been kicked out yet.
I can not believe the timing of the video. Today I saw a Karen use the phrase at my local grocery store. She was going off on an employee because wearing a mask is mandatory.
Just tell the maskforgetters this is a business, get out if you can't follow the rules. They are on private property and can be charged with trespassing.
Have you considered doing a video about customers who would shop beyond closing time? It would irritate me so much because sometimes they wouldn't care.
Before the pandemic I had 3 jobs, one of them was being a supervisor in a nightclub and I had just come from another job to that one so I'm pretty tired and was serving on the bar because somone was late coming in when I should of been having my dinner. So not in the best mood but still being very nice and courteous to customers then this woman comes up order's 2 drinks and I ask if she wants ice, she says yes so I do the drinks and all went well. Then another woman comes back with one of the drinks and says she wants anther drink because she didn't want ice in it, I tell her no because I asked her friend if she wanted ice and she said yes. Then she dropped it on me like she thought it was a bomb "the customer is always right you know". The smile I had when I said "that is a company policy that this company does not adhere to, now I have other people to serve so is there anything else I can do for you". Her smug face dropped and she went silent so after about 5 seconds of that I tell her to have a good night and walk of to serve other people, o it made my night lol. I have a couple others if you want them and there's a bit more to this story but shortened it to write here
I always thought the saying is based on a market truism. Without customers, you won't make money and will go out of business. You need to have customers, and if you don't have a monopoly, you need to have happy customers who choose to do business with you rather than with your competition. That said, it doesn't mean you have to be a doormat. "The customer is always right" means you should provide good customer service, but not let customers abuse your staff and rob you blind. Face it, a lot of the problem customers aren't really customers at all; they show up, abuse folk, throw tantrums and demand stuff for free. Businesses are better off without that kind of "customer". Those are the ones that cost money. What I've noticed happens with stores that do violate policy for customers is the front line employees are stuck in a nasty bind. Employees are bound by policy. Buckle and give the customer what they want, you get and trouble and maybe even fired for violating policy. Hold to policy and your manager doesn't back you up, so you get abused by the customer, and often yelled at by the manager (for show to make the customer feel better). No matter what you do, you lose. If you're screwed no matter what you do, is it any wonder customer service suffers?
I'm a store manager, and the way I use the "the customer is always right" rule is that if a customer wants one thing but I know they should get another, I won't interrupt them and try to convince them to buy what they actually need.
As a retail worker I feel like I have to apologize to all other retail workers who have had dealt with shitty customers. We as retail workers, are the people who created these monsters because we made everything convenient for our customers. To the point where a slight inconvenience can make them go crazy.
I would love to shop at target instead of Walmart, but we go to Walmart for art supplies because our local Targets art aisle is pretty much a single box of crayons and that’s it. So sadly, I do shop at Walmart.
This is spot on. I worked for Gamestop and Menards and I don't know how many times I've had a mgr go behind my back to do something that the customer was wrong about or against store policy and then suddenly I'm the bad guy.
Customer bought a camcorder on sale for 699 and wanted to return it for full price of 999. Manager told him to pound sand and he was hit on the head by the mans cane for his troubles
I’ve worked in retail and the customers will take advantage of that phrase. I hate it. I’m thankful I’ve worked for managers who didn’t roll over when the customers told them to. The whole “let me speak to your manager” thing is a joke too. The manager is gonna say the same thing.
When I see people in stores doing this kind of shit I step in and so should anyone else, because when they get away with this shit we happy customers that follow the rules pay more to make up the difference.
I don’t treat the customers as if they are always right if they ain’t. I’ll put them in their place. I’ve had corporate called on me because I don’t take folks junk.
I agree. The customer is always right -- until they're not. There's a Walmart Marketplace a little less than a mile from my house. I use to shop there frequently for groceries until a new Kroger's opened up a few miles from my house. Now, I only go to the Walmart Marketplace to only get a few essential things that I need if I just need to run to the store for something quick. Now, however, even though I only shop at the Marketplace just for the odd essential item or two, I don't mind going there because there's a guy that works the carts who always welcomes people into the store and thanks them for coming and wishes them to drive safe when the customer leaves. He seems to really take pride in his job and always seems to be in a really good mood. He's the only one from any store, particularly someone who works cart crew, to willing welcome people when they arrive and thanks them for shopping and wishes them to drive safe after they leave. At first, I do have to admit that I did find it annoying, but over time, I have to also admit that it does feel good toe hear someone genuinely thank me for coming into the store and for wishing that I have a nice day.
Working retail forever changed the way I behave in a store. Now I say things like "It must have been in the wrong place. I can go and put it back" "I must have misread the sign" "Must be something wrong with my card. I'll try a different one and contact the bank" (because POS systems don't randomly decline cards for people they don't like) "Can I leave this cart with you?" (especially now with employees wiping down and sanitizing used carts)) "Are you busy?" "Note sure if you can help me, but..." (when I want to do something that is not a listed policy,) "Don't worry about it" "It's okay. I don't mind waiting" "Do you mind if I make a quick phone call - you can help someone else" "No thanks, I know you have to ask everyone" (when declining a loyalty card)
Way to go Fanta !! I shared this video on multiple social media services !! People need to know "The Customer is Always Right" hurts everyone and makes working retail unbearable !!!!!
I’ve been in situations where happy employees piss customers off. Sad, I know. It’s like they’re so miserable they gotta kill a good vibe. It’s usually when they don’t get what they want, and they gotta berate the team for trying to keep it light at work. I understand that not everyone loves their job and they might feel left out, but I think we all have jobs and we know how we don’t want to be treated at work. Otherwise though, spot on discussion on the topic!
Man, you need to do a video on Online Review Management, which has become the bane of many companies. If you go on google/yelp and write something bad about an employee it goes straight up to the regional in my company. And you can guess whose side they are on 90% time.
Customers and managers need to learn the customer is not always right like if I was a employee and telling the customer they're not right then I'm going to correct them I'm not going to let a asshole stand there and tell me they're always right
100% agree with ya. I work at a restaurant in the airport and boy is it fun to get yelled by customers who think they know how our restaurant works. I at times would try to correct the customer but my manager stops me and ends up giving the entitled rude customer a discount of some sorts. Its a terrible saying that can make your employees want to quit their jobs because all they will see is costumers being rewarded for rude behavior.
I'm from Thunder Bay, and there are a ton of international students from India, and I have noticed they tend to be REALLY hard workers. They all go get jobs at Walmart or Fastfood because they need to pay for school. I respect the hustle, but man, the amount of people that are EXTRA disrespectful to these workers is honestly not cool. I remember one time this worker dropped 1 can of my beer to the ground and I was like "I'll just go grab another one, no biggie" and she kept saying how kind I was to her, and she got yelled at before for dropping a can. I just went and got a can for myself... some people need to chill and be patient for people doing things FOR them.
Amen. Here at Kroger even if i 100% know a product is out of stock maybe because i worked that area literally minutes ago i would be the one in trouble and possibly even written up for telling that to the customer. i have been specifically told even if I am sure that I am to walk into the back room and just wander around for a convincing amount of time just so the customer thinks i am actually looking. It's amazing that i have actually had to be reprimanded about this.
This was fascinating- thanks! I have to take a minute to be thankful everyday now that I don’t work in retail anymore 👏🏻 the only times I heard “the customer is always right!” When working at my retail jobs where when people were harassing me or legitimately trying to steal or defraud the store. Great times 😩
It seems like such a small thing, but the worst part of most retail jobs is the requirement of smiling for me. Like I'll do your busy work and work for insufficient pay, but you're requiring me to lie? You're requiring me to repress my emotions to that extreme? I get not frowning, but to make someone smile is some creepy shit.
Wow. I'm reading a lot of these horror stories about bad customer experiences, and feel for the victims of this totally non-sensical and idiotic "the customer is always right" bullshit. I used to work in a call center, where to be honest, 99% of the customers were actually nice, or at least tolerant if there was a situation that they were upset about. The rare times that I had a very arrogant customer who tried to push me around, I would first give them one chance to "right the boat" by explaining that I was just following company policy. If they then continued to be an asshole or an obnoxious Karen at that point, I would simply tell them "Okay, one moment please", and then place them on hold until they got tired of waiting and hung up. Again, I was fortunate enough to be able to do that because 1) middle level management of the company that employed me simply didn't care about the plight of any one customer to begin with and 2) I didn't have to physically be face to face with the customer, like a lot of food service & hospitality establishment folks do. To those retail workers, my hat is off to you, and I wouldn't blame you one bit if any one of you ever decided at one point to tell the customer to "go fuck off, and come back when you develop some manners".
Thankfully Karens in Japan seem to be a rarity, but when they do show up, they’re called クレイマー (claimers). I think the Japanese term is pretty apt. Edit: Speaking of Karens, can you do a People of Walmart style video of these Karens and Chads screaming about being asked to wear masks at stores? There’s no shortage of these viral videos you can comment on.
Have you consider doing the 90 day challenge? Being clean and sober is life changing man! Those 1 or 2 innocent beers at the end of the night sneak up on you
The way it seems is the higher ups say that in order to appease the customer to get their money but the middle man - the worker ends up with the brunt of the issues. Of course they'll side with the customer you're only collateral to getting that cash in their hands. They can sit in their offices comfortably while you're getting shit on like a bench in a park. I work in retail at the moment. Your videos have helped thus far but I'm getting out! Keep these retail videos coming. They help more than you know. P.S. I use walmarts WiFi to listen to your rants about the place while I'm working. My little sense of justice lol
The same principle is in "How to Win Friends and Influence People." So, I have no idea why I wasn't best friends with every customer 😝 Also, Casual Friday Fanta... on a TUESDAY????? lol
The Customer is Always Right pretty much exclusively means that we can't judge you when you order something disgusting from the kitchen. It's toxic as heck in retail.
I have been a small business owner for the last 20 years. It is so satisfying to tell a rude customer fuck off and leave and them not being able to do anything about it.
Do you have any idea how many times I go to Walmart amd ask for a new game at midnight releases or a product I want that should be on the delivery truck amd I get told they dont have it, after looking through the computer system they just give up. So I always ask a second person to be sure amd most of the time I get the product pulled out of a midnight release shipment box or etc. I always have to double check because walmart employees only check in the places amd ways that they feel are easy.
Huh... I always thought the phrase originated from the idea of supply and demand: the reason a product fails is because of something the producer, marketer, supplier, etc. did, NOT because of the customers The More You Know
That phrase was made way before video and audio recording, so simple enough to have any employees wearing a camera if not having some close by registers for verification easily possible. Just need something that'll record interactions for an hour that constantly re-writes itself, and can be offloaded for longer storage if possible.
This doesn’t happen just in retail. Coming from someone that works in a call center and provide customer service, and having done it for 14 years, I absolutely hate my job for this reason. Because customers don’t care about us. They talk to us however they want whenever they want. And I think customers are horrible to call center employees because they will say much more over the phone than in person.
That might be partially because there's terrible call centers as well who give customers the run-around to getting things done. Like trying to get your service cancelled, it can be a pain in the ass. Or if you're moving and trying to move your internet/phone/cable tv/whatever over to the new address.
callak _ while I do agree with that, that’s not usually the representatives fault. I work for a company that has rules that we have to follow. Even if I don’t agree with the rules, I still have to follow them and we get chewed out regardless. People don’t seem to understand that. I didn’t make these clauses. I didn’t implement anything. I’m just trying to work and make a living for me and my family. That’s it. But automatically, most customers don’t care about that and just drill you because they know they can do it with no issues. They know we have to bite our tongues and just take it. Only people in a call center will understand the struggle of working in one. Fanta himself has talked about miserable employees at certain retailers because of the nonsense the corporation implements. It’s no different with us in a call center.
I thought the full line was "The customer is always right in matters of taste" which is just another way of saying if someone wants something you should sell it to them. Cutting off half of a statement can sometimes completely change the meaning.
There’s the other side of this where the airline customer didn’t want to give up his seat because he was a Doctor and got his nose broken and was dragged off the plane screaming. Customer is Always Right is kinda a safety feature too.
Extreme examples don't prove something correct or wrong. There will always be outliers. In this case, if they used LOGIC that would have never happened.
I have been working for 5 year's in retail and I get a lot of flack over stupid stuff. We sell swimming pools for kids. My store has been out of pools for 2 week's now and the remarks and bad mouthing is ridicules. I told people we are sold out and customers are looking at the website and telling me that we have pools. I almost got a custom yelling at me a badmouthing me over something dum.
My twitter is always right. twitter.com/FANTAVISIONTV
japan is hyper polite
"The customer is always right" is one of the most immoral things I've ever heard in my life.
l agree with you 100%
If you want their money then no it's not.
with that slogan, anyone can become a tyrant and theirs nothing you can do about it becuase "the customer is always right"
@@drakecarter1780 Some customers just aren't worth those few extra pennies. Why do you think alot of retail jobs have such high turnover rates? Because retail is a shit environment
“We shall never deny a guest, even the most ridiculous request”
A very wise woman told me "The customer isn't always right. Sometimes they're just an a**hole. Buy they're always the customer."
The customer bout to have my foot in their ass. That's for damn sure.
i worked at a McDonald's in northern Michigan our store manager would ban customers for treating us like shit. best boss ever, to bad the pay was lousy.
At least you had a great boss who stood up for you
Customers abuse the system so much.
Karen Customers
Thats what people do
Working at a gas station is miserable when you have to sell tobacco. You will get a customer clearly in their 60's so you dont card them. The next customer is hoarding the fountain of youth and is 25. You ask for their ID. Then they start screaming at you. If they are a different skin color you are immediately racist and they scream at you. Being essential sucks when you are not in healthcare.
The drug store by me solved this by simply carding everybody and saying that the register wouldn't ring up the sale without the ID. I have no idea if that was true or not, but nobody ever forgot their ID a second time and most regulars would have it out by the time they got to the front of the line.
@Wild Dude I'll do you one better. Try working for amazon using UPS. Try doing BOTH their jobs of sorting. And you should see me how young i look. 37 and look and feel like I'm 18. Don't push yourself,old man. (Just kidding a bit,don't take it personal) :)
It makes me glad that with the position I have in the gas station/convenience store I work at that I don't have to do that......Not that I don't receive the occasional verbal bite from the stray entitled customer or two......It usually has to do with the carwash! One of my responsibilities/duties is cleaning and maintaining it. When I arrive at work, the first thing I do is head on over to it before doing the following:
1. Filling up the water buckets the customers can use to scrub down their car before going through if they so choose with fresh soap and water,
2. Filling up the drum for the water softener with salt pellets, usually using around three forty pound bags worth.
3. Checking that everything's working properly.
4. Doing a deep cleaning of the carwash itself, checking for stray debris like pop or beer cans. I kid you not! We've had customers go through it with their yard trimmings, be they the clippings from the lawn they just mowed, or even *tree limbs* in the beds of their trucks, treating it like a dump! Then, they wonder why it breaks down or why its drainage pipes are constantly getting clogged up! One time I was over there, waiting for a customer to finish up so I could start cleaning when I saw a fillet knife fly out of the back of his truck!
5. After getting all of that debris cleaned up, I spray the floor down to get every last bit of dirt, mud and, occasionally, crap off the floor and right on down into the central channel, which I then shovel and/or spray out.
6. I empty the central catch bucket's contents, which usually have the consistency and weight of freshly mixed concrete, into a dumpster.
Now, this whole process, depending on how dirty it is, can take anywhere from an hour to hour and a half! Most customers are okay waiting.......Then, there are the ones who act like the world will come to an end if they can't wash their car right away! They've literally gone over to my manager and complained about how long it takes, they've complained to me, saying things like "Why is it that whenever I come over at this time that you're cleaning it out?" or "Why can't you just wait until the end of the day to do this?" One lady, this sixty year old woman, actually sat outside the carwash one time while I was cleaning it out and just started honking her horn at me! It took *a lot* of restraint on my part to just ignore her!
And I thought I had it bad at Pizza Hut getting yelled at by angry customers on the phone for doing my job
@@19TheFallen you should be promoted to manager
I hate that saying, because it's not right and plus I don't like our society
We live in a society, but what they also don't say... *Pulls out pistol.* Is that we die in one too.
I hate the modern society. All violent and entitled. I've become way more reclusive bc I don't want to deal with it.
Also, I agree with you, OP. I hate the phrase, "The customer's always right." It should be, "Treat others the way you'd like to be treated." Fairness, not entitlement. ✔💯
The motto of "the customer is always right" is a broad definition that has given the customers the idea of taking advantage of businesses. I've been in food service and retail, where many customers abuse this ideology. A lot of retail stores and restaurants cave in to customers to either get rid of the rude confrontation and/or to make them happy so they'll come back to their business. This wouldn't happen if I owned and/or managed a retail or restaurant business. I've learned that customers like this are detrimental to any business. I don't need their business if they're trying to abuse policies of my store.
This corporate Fanta gimmick is fantastic
Corporate Fanta is the only thing that can destroy the Karen menace.
Mr Spectacals I doubt Fanta would turn heel
He's getting that major push
I think you mean Fanta-tastic
Corporate = faking caring about others for a living
The customer is ALWAYS UNREASONABLE. From returning a year old dead christmas tree to eating the whole meal without paying because it was not tasty to the old man saying kids these days are so lazy.
Omg the food one happens in my restaurant and is so irritating people are so nasty.
You can only get away with this to a certain extent. I remember talking to a person at work about a news article where a 800 pound man who would come in and get food but then complain about the food so he got it free. He eventually was supposed to go to jail but he was just put under house arrest because he was too big for a jail cell.
"What is a Customer?"
"A Miserable Little Pay Piggy!!"
"But Enough Talk!!"
"Have at You!!
I'm going to make a radical suggestion. Just hear me out, everyone. There might be more merit in a common middle ground. Employees should be required to offer due courtesy to customers above themselves and other employees, but should be defended in situations where the customer is clearly in the wrong.
I was with you till "treat above." No. Ill treat everyone the same dignity and respect. No one gets special treatment.
@@liittlemiissdYou don't know me or my work, my team does. Your comment is baseless and means nothing. You are no one. Have a nice day 😊
I heard a lot in this video about good intentions. And that reminds me of a saying I heard a long time ago:
“The road to Hell is paved with good intentions.”
Take that for what it’s worth...but this is a great example of just that.
Everyone who works in Retail knows the actual saying is, "The Customer is Always ... Annoying."
As someone who works night shift, I resonates with this on a spiritual level.
I've never agreed with a title more!
The reason I kind of hate this phrase is because of the time a guy came into the store I work at and started yelling at me “hey boy you work here?” “Wanna get paid, get a bag of pig feed!” Then after getting him the bag he starts lecturing me about how I jumped down from the palate stack and how I’m gonna feel pains in my legs when I’m old. Basically it gives people the excuse to be a jerk to employees.
The Karens don't exist in Japan. Or at least super rare. The customer service in Japan is so excellent, you come back home to America realizing how crappy our attitudes are. Everyone in Japan is about respect and usually try to not lose face in the public. It's because the service is top notch and disciplined that hardly anyone has the chance to be a Karen. Same when I went to Munich in Germany. This is a good topic to discuss because things are getting out of hand in stores during these trying times. I do wonder what customer service has become in Japan and Germany.
Customer service mattered you wouldn’t be shopping where you shop the truth is it doesn’t matter at the end of the day they have something you want and you could take your money elsewhere but there’s always somebody to take your place
its like that in california; i realized how shitty customer service was when i flew back home. california they hve to try too :P
It's not the customer service, it's the fact that Japanese people are emotionally repressed, so they won't get angry regardless of how they feel
At my work, we cater to the upper middle to upper class. Their entitlement is god awful. Whenever they yell at us demanding what's wrong with us, I fight the urge to say, "I can tell you what isn't: we aren't the product of incest in the name of penny-pinching."
I once was working as a cashier at a grocery store, when a man handed me a $10.00 bill, then swore he gave me a 100.00 bill. this man went from cool to major Arse in 1 second. cursing me, telling me how stupid I am, how I'm going to be fired, and how he will have my job. I called over a manager, got my till counted, and security cameras reviewed, and I was proven correct. So did my manager send this guy packing?? Nope, He gave this guy a $20.00 gift card for his trouble, and my "Poor handling" of the situation.
One weird thing I often heard people tell retail workers was,"Get a real job". I never understood that one. Those folks work a thankless task at the best of times. Then you had some slob telling them the job they were doing was not real. It was absolutely baffling to me every time I heard it.
If I remember correctly, the full phrase was "The customer is always right ABOUT WHAT'S IN THE STORE"
Which means if you have a customer who suggests you carry an item, you should try to carry it to gain a loyal customer.
The customer, in my 12 years of experience in retail (6 of it at WalMart where I am currently employed, Fanta I'd love to chat sometime), is nearly never correct. Or right. Or anything except a horrible person.
I have always said: The more experience one gets in customer service, the less qualified they are to provide it.
This phrase pisses me off . I told a customer we can't do something (for safety reasons) and he just went off saying " I thought the customer was always right" I almost lost it
l totally understand you
I'm no time and space super genius...but if Sears first said "The customer is always right" in 1905, how did Harry Sufferage create it in 1909?
Pretty similar statements :Sears said satisfy the customer regardless of whether the customer is right or wrong. Same basic idea but worded differently by Sufferage, me thinks.
My experience has been “The customer is always a moron”
If the axiom "The customer is always right" then the inverse "The company is always wrong" must also be true.
Any business that believes the customer is always right should immediately shut their doors as it appears they lack the basic competency to succeed; it's my belief that them employees should probably be more knowledgeable about their own job than the average person straight off the street.
Customer service is important to a business' success (unless they have a monopoly, then they don't have to care because the customer has no choice). That said, good customer service doesn't mean being a doormat and caving to unreasonable demands. There is a balance. If a legit wrong was done, then by all means, make it right. If its just an entitled person demanding freebies, there's the door, don't let it smack you on your posterior on the way out.
No.... not at all. Where did you get that thought?
Employees often actually don't know more about the products than the customer. I worked at Home Depot and these young girls would be a cashier and they knew nothing about any of the products Home Depot sold. Even if employees know something about some products it is impossible these days to learn about every product because of the amount of products. If you are working at a game shop there is way too many genres and games that come out to know about every one, if you work at a gardening store there is too many different plants to know how to take care of every plant. I hang around gardening reddit and a lot of times someone will post about how they got a job at a gardening center and how they want to learn about all the plants to give advice to customers but I always say to them that there is too much to know for every plant in a nursery center so just water the plants and tell them the directions to where certain kinds of plants are. Now are there people who just enter whatever it is they are selling as a hobby I would say yes. In that case I would say you may know more but you just can't know it all. These days you are put into so many different sections in retail stores that it does not help with learning it all. A good example of too many sections is Home Depot has their plumbing associates also be in charge of kitchen and bath which goes along with it but then also puts them in charge of electrical which is way different.
In practice, the actual inverse (which is also considered "true" even though it obviously isn't) is that The Employee is always wrong.
@@politicallyambiguous8424 But if the customer was always right then they wouldn't be the customer as they are more qualified for the job than employees.
By extension, we need to also get rid of the implicit "The mob is always right" that companies now seem to be adhering to.
I was taught the phrase "The Customer is King" back in college, but the professor was speaking from the context of his prior career. In his case, he sold insurance to large businesses. So the "Customer" was usually a huge business buying into a multi-million dollar insurance policy. Obviously, in that context, the salesman wants to make sure the customer is being treated very well. I think the phrase does not really apply when the employee is making minimum wage with no commission, and the customer is arguing for an undeserved discount on a $5 t-shirt.
I think part of the problem with "the customer is always right" is that so many customers nowadays are entitled narcissists. The salesman has to be professional, but the customer has to be reasonable too. Plus, the store reserves the right to refuse service, especially if the customer is being a spoiled brat.
Also, in Japan, politeness seems to be a huge cultural imperative, more so than in Western countries, so I imagine it isn't common for a customer to march into a store and ACT like a god and demand that people worship and obey him.
I am glad to say that I saw the Karen at a fairly young age and went, "Ugh, god! Ain't never doing that!"
Mainly, I hate to waste time, and screaming at retail employees seems like a huge waste of time.
We’ve been blessed by business casual Fanta today.
With information asymmetry being lower than ever due to the internet, these customers have no excuse to be wrong as much as they are nowadays.
The customer might always be "right". That doesn't mean they're correct.
you are technically correct, -- the best kind of correct.
I think the expression is reserved for most people, and there are obviously exceptions to that expression that don't have proper etiquette in a retail setting.
So if they aren't correct, then in what context are they still "right?"
When I worked at Walt Disney World they always said the guest may be right or wrong, but they are always our guest. Treat them with the same dignity and respect you would want to be treated. I thought that was a great way to put it and that should be the standard.
I heard that working at Disney is real stressful. I knew a person that worked in the parking lots.
Sean Keenan it is always dependent on the position and your management team. I was the villain on The Great Movie Ride.
I absolutely hate the stores about employees upholding company policy but then the managers don’t even back their employee up. They just give into customer demands and then berate the employee. What is the point of company policy of employees get in trouble for following them?
The customer is always right......in their own mind at least
I’m not sure if this is a plain American thing but I can guarantee that the behavior mentioned in most of these examples would get them kicked out of any store here in Denmark.
When I was between 15 and 21 I worked at a Toys’r’us here in Denmark, the last couple of years at the customer service desk as a supervisor. Customers were absolutely allowed to be angry due to a toy not working after their kid got it as a Christmas present etc. and we always did our utmost to find a solution even going beyond company policy (eg. not demanding a receipt if we did the sell the type of toy they brought). But even if we did everything we could to assist and kept talking nice and calm to the customer some resorted to calling us names and went way beyond what I would call acceptable behavior and in those cases, they were asked to leave and to come back when they had calmed down. This may be a cultural thing but management would never take such a customer’s side.
Some of the kids (that had received the faulty toy) were visibly embarrassed by their parent’s behavior which says a lot. The thing to remember is that 99% of the customers are nice people and if they experience stuff like this when they visit your store they may choose to go somewhere else so, in my opinion, it’s a bad business decision to try to keep that 1% as customers by trying to reward their outrageous behavior.
Fun fact: If you ever encounter a customer going ballistic over some minor thing, try to talk extra polite to them. It will make them explode that you don’t play their game as it makes it obvious that they are the ones that act extremely embarrassing. I loved to use this tactic when working at customer service as it would always make the customer look insane. However, some react to this by calming down and begin to have a dialogue instead which is a win/win. Sometimes I really miss working retail, as you learn a lot about human psychology and how to ‘manipulate’ it in a positive way.
The customer is always right =I kiss a**for 8 hours a day.
Customer's always right meaning he is right when he is a customer. That means they have to buy something. If they're there to just insult people, then they're not the customer and trespassing. These "customers" do it on purpose just to see how far they can go, so the only way to deal with them is to follow policy and be emotionally detached, because all they look is to provoke an emotion, so they can use it against you.
I work at a Walmart, and this one guy that comes in all the time and causes a lot of issues. Everyday he's there, he's got some sort of issue, and will ask one person the same questions over and over again, then will turn to someone else and do the same to them. There was one time he called the cops hours after a pitty occurrence happened. He eventually found out who the store manager was and will always harass her. I'm honestly surprised he hasn't been kicked out yet.
He should be
I can not believe the timing of the video. Today I saw a Karen use the phrase at my local grocery store. She was going off on an employee because wearing a mask is mandatory.
Just tell the maskforgetters this is a business, get out if you can't follow the rules. They are on private property and can be charged with trespassing.
“Mom can we have financial Fanta”
“We have financial Fanta at home”
*Financial Fanta at home:*
Have you considered doing a video about customers who would shop beyond closing time? It would irritate me so much because sometimes they wouldn't care.
Before the pandemic I had 3 jobs, one of them was being a supervisor in a nightclub and I had just come from another job to that one so I'm pretty tired and was serving on the bar because somone was late coming in when I should of been having my dinner. So not in the best mood but still being very nice and courteous to customers then this woman comes up order's 2 drinks and I ask if she wants ice, she says yes so I do the drinks and all went well. Then another woman comes back with one of the drinks and says she wants anther drink because she didn't want ice in it, I tell her no because I asked her friend if she wanted ice and she said yes. Then she dropped it on me like she thought it was a bomb "the customer is always right you know". The smile I had when I said "that is a company policy that this company does not adhere to, now I have other people to serve so is there anything else I can do for you". Her smug face dropped and she went silent so after about 5 seconds of that I tell her to have a good night and walk of to serve other people, o it made my night lol. I have a couple others if you want them and there's a bit more to this story but shortened it to write here
Well I'm glad to be one of the 2% of viewers who stuck around for the tie mini-rant
I always thought the saying is based on a market truism. Without customers, you won't make money and will go out of business. You need to have customers, and if you don't have a monopoly, you need to have happy customers who choose to do business with you rather than with your competition. That said, it doesn't mean you have to be a doormat. "The customer is always right" means you should provide good customer service, but not let customers abuse your staff and rob you blind. Face it, a lot of the problem customers aren't really customers at all; they show up, abuse folk, throw tantrums and demand stuff for free. Businesses are better off without that kind of "customer". Those are the ones that cost money.
What I've noticed happens with stores that do violate policy for customers is the front line employees are stuck in a nasty bind. Employees are bound by policy. Buckle and give the customer what they want, you get and trouble and maybe even fired for violating policy. Hold to policy and your manager doesn't back you up, so you get abused by the customer, and often yelled at by the manager (for show to make the customer feel better). No matter what you do, you lose. If you're screwed no matter what you do, is it any wonder customer service suffers?
I'm a store manager, and the way I use the "the customer is always right" rule is that if a customer wants one thing but I know they should get another, I won't interrupt them and try to convince them to buy what they actually need.
"Its time for the customer to end".
As a retail worker I feel like I have to apologize to all other retail workers who have had dealt with shitty customers. We as retail workers, are the people who created these monsters because we made everything convenient for our customers. To the point where a slight inconvenience can make them go crazy.
"Within reason" should be added to the end of that statement.
We should all have to endure one year of retail jobs. "The customer is always right" rhetoric will go away real fucking quick.
I fuckin hate working retail, I’m ganna quit soon, I just can’t.
I would love to shop at target instead of Walmart, but we go to Walmart for art supplies because our local Targets art aisle is pretty much a single box of crayons and that’s it. So sadly, I do shop at Walmart.
This is spot on. I worked for Gamestop and Menards and I don't know how many times I've had a mgr go behind my back to do something that the customer was wrong about or against store policy and then suddenly I'm the bad guy.
Fanta looking like a CEO working from home
Customer bought a camcorder on sale for 699 and wanted to return it for full price of 999.
Manager told him to pound sand and he was hit on the head by the mans cane for his troubles
Immediate call to the police and detained by security at every business I have worked for.
Wow that guy on the airplane had too much time on his hands it sounds like.
Done almost 10 yrs of retail. You're 100% right, Fanta.
I’ve worked in retail and the customers will take advantage of that phrase. I hate it. I’m thankful I’ve worked for managers who didn’t roll over when the customers told them to. The whole “let me speak to your manager” thing is a joke too. The manager is gonna say the same thing.
The road to hell is paved in good intentions.
When I see people in stores doing this kind of shit I step in and so should anyone else, because when they get away with this shit we happy customers that follow the rules pay more to make up the difference.
I don’t treat the customers as if they are always right if they ain’t. I’ll put them in their place. I’ve had corporate called on me because I don’t take folks junk.
A big thumbs up to you, Jimmy! 😊😊😊
I work in as a cashier and the customer isn't always right. What if what they want you to do breaks state or federal law?
I agree. The customer is always right -- until they're not. There's a Walmart Marketplace a little less than a mile from my house. I use to shop there frequently for groceries until a new Kroger's opened up a few miles from my house. Now, I only go to the Walmart Marketplace to only get a few essential things that I need if I just need to run to the store for something quick. Now, however, even though I only shop at the Marketplace just for the odd essential item or two, I don't mind going there because there's a guy that works the carts who always welcomes people into the store and thanks them for coming and wishes them to drive safe when the customer leaves. He seems to really take pride in his job and always seems to be in a really good mood. He's the only one from any store, particularly someone who works cart crew, to willing welcome people when they arrive and thanks them for shopping and wishes them to drive safe after they leave. At first, I do have to admit that I did find it annoying, but over time, I have to also admit that it does feel good toe hear someone genuinely thank me for coming into the store and for wishing that I have a nice day.
Working retail forever changed the way I behave in a store. Now I say things like
"It must have been in the wrong place. I can go and put it back"
"I must have misread the sign"
"Must be something wrong with my card. I'll try a different one and contact the bank" (because POS systems don't randomly decline cards for people they don't like)
"Can I leave this cart with you?" (especially now with employees wiping down and sanitizing used carts))
"Are you busy?"
"Note sure if you can help me, but..." (when I want to do something that is not a listed policy,)
"Don't worry about it"
"It's okay. I don't mind waiting"
"Do you mind if I make a quick phone call - you can help someone else"
"No thanks, I know you have to ask everyone" (when declining a loyalty card)
Way to go Fanta !! I shared this video on multiple social media services !! People need to know "The Customer is Always Right" hurts everyone and makes working retail unbearable !!!!!
The big supermarkets in the uk don’t have complaint firms anymore. They were encouraging complaints and complainers never really spend any money.
Tbh, this is the first video where I feel that your actually being yourself genuinely. I would like to see that in more of your videos. Good job! :3
I’ve been in situations where happy employees piss customers off. Sad, I know. It’s like they’re so miserable they gotta kill a good vibe. It’s usually when they don’t get what they want, and they gotta berate the team for trying to keep it light at work. I understand that not everyone loves their job and they might feel left out, but I think we all have jobs and we know how we don’t want to be treated at work. Otherwise though, spot on discussion on the topic!
Man, you need to do a video on Online Review Management, which has become the bane of many companies. If you go on google/yelp and write something bad about an employee it goes straight up to the regional in my company. And you can guess whose side they are on 90% time.
That's a great idea!
Yes, please!
Customers and managers need to learn the customer is not always right like if I was a employee and telling the customer they're not right then I'm going to correct them I'm not going to let a asshole stand there and tell me they're always right
100% agree with ya. I work at a restaurant in the airport and boy is it fun to get yelled by customers who think they know how our restaurant works. I at times would try to correct the customer but my manager stops me and ends up giving the entitled rude customer a discount of some sorts. Its a terrible saying that can make your employees want to quit their jobs because all they will see is costumers being rewarded for rude behavior.
I'm from Thunder Bay, and there are a ton of international students from India, and I have noticed they tend to be REALLY hard workers. They all go get jobs at Walmart or Fastfood because they need to pay for school. I respect the hustle, but man, the amount of people that are EXTRA disrespectful to these workers is honestly not cool. I remember one time this worker dropped 1 can of my beer to the ground and I was like "I'll just go grab another one, no biggie" and she kept saying how kind I was to her, and she got yelled at before for dropping a can. I just went and got a can for myself... some people need to chill and be patient for people doing things FOR them.
Amen. Here at Kroger even if i 100% know a product is out of stock maybe because i worked that area literally minutes ago i would be the one in trouble and possibly even written up for telling that to the customer. i have been specifically told even if I am sure that I am to walk into the back room and just wander around for a convincing amount of time just so the customer thinks i am actually looking. It's amazing that i have actually had to be reprimanded about this.
Someone once told me "The customer is not always right, but the customer is always powerful" I find that to be true and I look at it that way.
This was fascinating- thanks! I have to take a minute to be thankful everyday now that I don’t work in retail anymore 👏🏻 the only times I heard “the customer is always right!” When working at my retail jobs where when people were harassing me or legitimately trying to steal or defraud the store. Great times 😩
It seems like such a small thing, but the worst part of most retail jobs is the requirement of smiling for me. Like I'll do your busy work and work for insufficient pay, but you're requiring me to lie? You're requiring me to repress my emotions to that extreme? I get not frowning, but to make someone smile is some creepy shit.
Wow. I'm reading a lot of these horror stories about bad customer experiences, and feel for the victims of this totally non-sensical and idiotic "the customer is always right" bullshit. I used to work in a call center, where to be honest, 99% of the customers were actually nice, or at least tolerant if there was a situation that they were upset about. The rare times that I had a very arrogant customer who tried to push me around, I would first give them one chance to "right the boat" by explaining that I was just following company policy. If they then continued to be an asshole or an obnoxious Karen at that point, I would simply tell them "Okay, one moment please", and then place them on hold until they got tired of waiting and hung up. Again, I was fortunate enough to be able to do that because 1) middle level management of the company that employed me simply didn't care about the plight of any one customer to begin with and 2) I didn't have to physically be face to face with the customer, like a lot of food service & hospitality establishment folks do. To those retail workers, my hat is off to you, and I wouldn't blame you one bit if any one of you ever decided at one point to tell the customer to "go fuck off, and come back when you develop some manners".
Let's coin The Customer's always wrong, for future.
Thankfully Karens in Japan seem to be a rarity, but when they do show up, they’re called クレイマー (claimers). I think the Japanese term is pretty apt.
Edit: Speaking of Karens, can you do a People of Walmart style video of these Karens and Chads screaming about being asked to wear masks at stores? There’s no shortage of these viral videos you can comment on.
That’s the old saying, get with the times. It’s now “Karen is always right, even if she’s insane.”
Have you consider doing the 90 day challenge?
Being clean and sober is life changing man!
Those 1 or 2 innocent beers at the end of the night sneak up on you
The way it seems is the higher ups say that in order to appease the customer to get their money but the middle man - the worker ends up with the brunt of the issues. Of course they'll side with the customer you're only collateral to getting that cash in their hands. They can sit in their offices comfortably while you're getting shit on like a bench in a park. I work in retail at the moment. Your videos have helped thus far but I'm getting out! Keep these retail videos coming. They help more than you know.
P.S. I use walmarts WiFi to listen to your rants about the place while I'm working. My little sense of justice lol
The same principle is in "How to Win Friends and Influence People." So, I have no idea why I wasn't best friends with every customer 😝
Also, Casual Friday Fanta... on a TUESDAY????? lol
Where the Hell did Ties come from?
They're SO freakin useless.
The Customer is Always Right pretty much exclusively means that we can't judge you when you order something disgusting from the kitchen. It's toxic as heck in retail.
I have been a small business owner for the last 20 years. It is so satisfying to tell a rude customer fuck off and leave and them not being able to do anything about it.
There used to be no return date max at targey Walmart etc. you could return anything for full price forever. Cant remember who started it
Do you have any idea how many times I go to Walmart amd ask for a new game at midnight releases or a product I want that should be on the delivery truck amd I get told they dont have it, after looking through the computer system they just give up. So I always ask a second person to be sure amd most of the time I get the product pulled out of a midnight release shipment box or etc. I always have to double check because walmart employees only check in the places amd ways that they feel are easy.
Huh... I always thought the phrase originated from the idea of supply and demand: the reason a product fails is because of something the producer, marketer, supplier, etc. did, NOT because of the customers
The More You Know
I picked it up from old Disney cartoons! I never realized that cartoons were subliminaly grooming me to work in the customer service industry.
Losing customers because they are bad for business is like dealing with the trolley problem, if you abide by "The customer is always right.".
That phrase was made way before video and audio recording, so simple enough to have any employees wearing a camera if not having some close by registers for verification easily possible. Just need something that'll record interactions for an hour that constantly re-writes itself, and can be offloaded for longer storage if possible.
My saying: Treat customers with honesty and kindness, even when they are confused and frustrated, but do not submit to disrespect.
Great topic & I would love to see a video about "what's the point of ties?"
This doesn’t happen just in retail. Coming from someone that works in a call center and provide customer service, and having done it for 14 years, I absolutely hate my job for this reason. Because customers don’t care about us. They talk to us however they want whenever they want. And I think customers are horrible to call center employees because they will say much more over the phone than in person.
That might be partially because there's terrible call centers as well who give customers the run-around to getting things done. Like trying to get your service cancelled, it can be a pain in the ass. Or if you're moving and trying to move your internet/phone/cable tv/whatever over to the new address.
callak _ while I do agree with that, that’s not usually the representatives fault. I work for a company that has rules that we have to follow. Even if I don’t agree with the rules, I still have to follow them and we get chewed out regardless. People don’t seem to understand that. I didn’t make these clauses. I didn’t implement anything. I’m just trying to work and make a living for me and my family. That’s it. But automatically, most customers don’t care about that and just drill you because they know they can do it with no issues. They know we have to bite our tongues and just take it. Only people in a call center will understand the struggle of working in one. Fanta himself has talked about miserable employees at certain retailers because of the nonsense the corporation implements. It’s no different with us in a call center.
I thought the full line was "The customer is always right in matters of taste" which is just another way of saying if someone wants something you should sell it to them. Cutting off half of a statement can sometimes completely change the meaning.
You are 100% correct, but unfortunately, that's what corporations did.
There’s the other side of this where the airline customer didn’t want to give up his seat because he was a Doctor and got his nose broken and was dragged off the plane screaming. Customer is Always Right is kinda a safety feature too.
Extreme examples don't prove something correct or wrong. There will always be outliers. In this case, if they used LOGIC that would have never happened.
I have been working for 5 year's in retail and I get a lot of flack over stupid stuff. We sell swimming pools for kids. My store has been out of pools for 2 week's now and the remarks and bad mouthing is ridicules. I told people we are sold out and customers are looking at the website and telling me that we have pools. I almost got a custom yelling at me a badmouthing me over something dum.