Learn to pair and use the Cochlear™ Wireless TV Streamer with your Nucleus® 8 Sound Processor

The Cochlear™ Wireless TV Streamer is great for households where more than one person may be watching TV. You can hear the TV directly through your sound processor at your own comfortable volume, while others in the room can hear the TV at their preferred volume or not at all.
For troubleshooting or additional help, check out support.cochlear.com.
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[@cindyayres4158]

I had this device installed at one time but found that I could not understand conversation without turning this off then turning it back on. Ended up removing it. Did I do something wrong?

[@CochlearAmericas]

Hi Cindy, thank you for contacting us. I don't believe there is anything you have done wrong. However, we would very much like to help and ensure that your equipment is working to its full capabilities now and always. Please feel free to contact us directly at 1-800-483-3123, you can send an email to [e-mail], or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

[@user-zf3bg4xp7i]

Can i ask question this tv streamer can connect with 2 persons or my own? Thank you

[@CochlearAmericas]

Hello David,
The TV Streamer can connect to more than one recipient's processors at a time. Both will just need to pair to the Streamer and activate streaming.
Please feel free to contact us directly at 1-800-483-3123, you can send an email to [e-mail], or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

[@richardsampson7110]

Does a sound bar change the setup configuration?

[@richardsampson7110]

Your video answered my question

[@CochlearAmericas]

Hello Richard! Thank you for reaching out to us this morning, we are very glad to learn that you video was able to answer your question. Please don't hesitate to contact us for any additional questions.

[@richardsampson7110]

my wife is still having a connectivity problem. It appears that she is synched and I connected the digital audio cable to the digital optical output from the TV and my TV also has an HDMI out to the sound bar. The orange light is not illuminated. How can I determine if the problem is caused by the channel assigned to the device?

[@expactro]

does the user of the implant here only the tv?

[@CochlearAmericas]

Hello! Great question, the TV Streamer sends sound directly to the cochlear implant, however anyone else in the room is able to hear the sound directly from the TV speakers!

[@expactro]

Hello! Thank you for the information.

[@0Kaz101]

Hi, When I connect my Cochlear TV streamer using the analog Cable to my Laptop audio output port, sound is not coming to my OSIA 2 processor. It did connect one/two times but now it is not connecting. What can be wrong. My TV Streamer is properly paired with OSIA 2 there is steady orange light on the Streamer device.

[@CochlearAmericas]

Hello Kazi, thank you for your comment. I understand you are using your Osia 2 with the TV Streamer and your laptop. I understand the orange light is on the streamer indicating it is receiving the audio. It seems as though it is ready to be working. Possibly you have not yet activated streaming. You can do that in the Osia Smart App by clicking on the TV icon. Does the app reflect that you are actively streaming with the TV Streamer when you do that, and it is still not working? We are happy to help you troubleshoot this. Please feel free to contact us directly at 1-800-483-3123, you can send an email to [e-mail], or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

[@0Kaz101]

@@CochlearAmericas Thanks for the response. I got the TV Streamer replaced and now its working with the laptop.

[@CochlearAmericas]

We are so very glad to learn that you were able to receive a replacement and that it's working now! We hope you have a great day.

[@yowsa52]

I got one. That’s 3 hours of my life and $$$ I wish I had back. Not recommended. BTW I never got it to work. Ughhh

[@CochlearAmericas]

Hello Clifford! Thank you for contacting Cochlear Customer Support! We are happy to address your questions or concerns. Please contact one of our friendly Customer Service Agents at 1-800-483-3123 or by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. bit.ly/3VqFMCy