Like a miracle. I followed you step by step through the process. I was never confused or lost. I just copied what you did and my hp touchsmart runs like NEW. I can't even hear it anymore. Used to sound like a jet engine. Thank you for doing what you do!
Although the HP TouchSmart 300 may not be the most technically advanced pc, It's pretty darn dependable! I've had this thing for over ten years without an issue.
My company uses Dell OptiPlex 3011 and 3030 (both non-touch) and so far we haven't seen any overheating issues. I think these systems are a good fit for businesses and they save a lot of space. Replacing a defective LCD is a pain though. Keep the great videos coming!
These all in ones are really bad for over heating at the best of times but using a desktop processor with laptop cooling is totally insaine, what goes through the minds of the designers is beyond me. Great Video Tim, nice professional job
I absolutely loved this video as it helped me replace the internal power supply unit earlier this year. Now it has a black screen and both fans running high speed. I disconnected the hard drive and the CD drive and powered it back on, no difference. Could it be the psu again?
the shit thermal pad on the gpu shrinks over time on this model touchsmart, this action is a failsafe. it detects the INSTANT rap up in GPU temp on first boot indicating no present cooling solution, it prevents booting or display and cycles as much airflow through the case as possible. It's actually a pretty cool thing most computers wouldnt do, letting your GPU actually fail on you. Same thing happened to mine, used a copper shim and some actual thermal compound to bring the temps down to mid 30c. Thermal pads are NEVER appropriate for a Gpu. It's designed to fail. Most people wont even get a pc that old repaired because it isn't worth the hourly rate and they just buy a new one. This pc is, unlike most small form-factors INCREDIBLY easy to fix this particular problem. And service overall. Been going another 5 years. Recently upgraded to a amd quad core and 8 gigs ram. And my mom still uses it for all her ebaying and it works great. Have repaired attempted repair touchsmart 300 models this way with, 9 were fixable with the shim. Rest were casualties of stupidity/ the owner of one let it sit for over an hour after booting to see if it would turn on cooking the gpu and popcorning the motherboard and damaging multiple solder joints and small components. Doing this or repeatedly trying to start the machine when you know its not working before bothering to seek service assistance with something you yourself know you dont know anything about, THAT could damage the machine. Imagine that. By the time idiots bothered seeking repair they were fucked, not because gpu died, because of using a shitty thermal pad over properly designing a flush heating solution or simply using a copper shim.
For those who have a loud fan and blak screen that won't turn on, this is the solution: Turn off the computer, and then remove the power cord. With the power cord disconnected, press and hold the power button for five seconds. Reconnect the power cord, and then turn on the computer. Repeatedly press the F10 key about once every second for five seconds after turning the computer on. Wait five seconds. Press the F5 key. This restores the default settings of the BIOS. Press the Enter key. This accepts the changes. Press the F10 key. This opens the Save and Exit window. Press the Enter key. This saves the changes, exits the BIOS, and then the computer restarts. After the computer restarts, the screen should display the HP logo.
Tim thanks for the video. Have to work on one of these this weekend and this video was very helpful. I really wish you'd go back on Podnutz again. I enjoyed the episodes you did. In any case, thanks for sharing.
Really helpful video I Did it all working properly the only thing I have Noticed is that you did not placed thermal paste on the chip-set just on the processor but besides that I found it really helpful mine is working properly now no more sudden shutdowns at all.
How is the screen removed? I have the same computer with the screen broken and I can not find tutorials in Spanish how to replace the screen. Think you can help me? The technical service of HP does not answer the mails.
Hi. Can you tell me how you cleaned the fans. I have never done this before. My fan stays quiet for a bit then kicks in... no weird noise just that I know it’s the fan running higher. Great video btw...
Ty for making this for us. I'm trying to get the dust out of mine. Was going to be thrown out cause they said it was a fire hazard. 12 years old and never been dusted lol. Dust was so thick inside.
please, how can I find graphic card? where it is?. i have the same pc, i updated from win7 to 10 which took me 11 hours!!! evrey thing done ok, but when I start my pc tomorow there is no more thin working but the two fans and a tiny shining light. please help!
Great Video. I need to replace the power supply, on any other desktop, that is the easiest thing to replace. On this model it is a nightmare. They should have installed a wire harness and a quick disconnect.
Hola, tengo un all in one igual a ese, prende solo el ventilador y el disco duro, pero no da video, revise las memorias ram y están bien, Que puede ser? Gracias
What about that big battery looking piece? Can it die? I checked my computer and the fans and hard drive are fine but the computer won't work. The screen is still black and the fans are loud when I try turning it on.
Hi I followed your steps to clean the fans and i out it back together and everything was fine. I turned the computer on and it was working great. Afterwards i ran an update on it and when it restarted the screen wouldnt stop flashing between a black screen, gray screen, and red green blue horizontal layer screen. Do you have an idea for what maybe causing this? Would it be need to be restored or is it more likely a hardware issue? The computer is the same model as the one in the video. Thank you
got the same computer in some 1 drop it off to me, but it has no power, could it be the power supply? I am living here in Mexico but from the USA doing repairs here for little money
When I power on my PC, the fans give a noise. But the PC is not working ( not booting) . This is unusual. Please help me. What may be the problem for this.
Good Afternoon Tim, you have been so helpful before. I have followed for a bit. Now I have a issue. I have a HP 300 AIO It turns on fans run but no image. I have did step by step on this video still nothing. Please help Tim.
I have power , turns on, No Led on power button, Black screen, fans are on . Inside on the touch controller board there is a blinking led light cant read the error. Can you help I am willing to pay for your time. Thank you. P.S. I tried the ram swap. Nothing. If not, I will sell this for parts.
Tim - I am working on a HP300. The CPU fan runs at high speed and the computer will not boot. I previously cleaned and reseated the CPU which fixed it, but only temporarily. The problem returned and I, again, reinstalled the processor. It again booted, but after being off for a few hours, it failed again. Do you have any ideas? Could the CPU (AMD) be defective?
Tim i ve got a problem. when i plug it in the power led remains off, but it tje charger is ok. i have the proper Voltage do yo recommenf me to che any diode?
how much are the parts generally for a hp 310 all in in pc the cpu has fried and shorted every thing just wondering if its worth a rebuild customer buying new set up so is it worth me rebuilding it I love the challenge and there not a bad little unit [ Ive repaired it once before but this time its a total rebuild]
Bonsaverh It's worth our base fee for tearing down a system like that. Wasn't to bad really. The customer usually expects the worst in these cases so imagine the surprise when they find out they don't need to buy a new computer. They will gladly pay $150 or more to keep from buying new. Now the rig is running like new. Thanks for watching.
I took mine to best buy n they ran a diagnostic n said might be the hard drive they said would cost me $800-1000 to fix 😳😩 mine shut down n never wanted to turn on all i car is about getting my pictures back can u help
Hi everyone! I read that a lot of you have the same problem with your HP. Black screen and the fan blowing hard. It's a common problem of GPU. There is a trick that you can do, like a "reflow", and maybe it will work again. Possible not for more than 6 months. Remove the heatsink of the cpu and the gpu chip and power on your pc. You can check if the cpu and the gpu chip start to heat up. If yes , possibly they are in good contidion. Leave your PC to work like this for about a minute and shut it down. Plug the heatsink and close it properly to test if it works. If not try it again with leaving your pc for more hour without the heatsink.
Hi i bought mine years ago and all of a sudden it turned off n can not get it to turn on again i just want to fix it to save the pictures to a memory thing can u help
Try a new power adapter. If that does not work your computer probably has a bad motherboard. You will have to take it apart and remove the hard drive where your data is stored to retrieve your data.
Ari Ramos I would try swapping with known good memory first. Pull one stick at a time if you have more than one stick. Swap memory slots ... etc. Hope that helps.
How much does it cost to replace the motherboard on this model HP TouchSmart 300? My desktop has a black screen and the fan is running hard, is this the motherboard needing to be replaced?
I can't find the power supply anymore, so I just jank it and connect all the power cables accordingly with a desktop PSU which is not hard but your power supply is no longer inside but it turns on
This is extremely late but there actually is a video card that comes in some of these models. If you look on the motherboard, there is an MXM graphics card slot that places the card right underneath the CPU heatsink and it's own heatsink that places the fins inline with the original heatsink. Strangely, the MXM heatsink that works with this chassis seems almost non-existent: h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Upgrading-Touchsmart-300-I-m-trying-to-find-this-particular/td-p/5856226
You haven't heard of one of these where the screen turns off and on constantly have you? Based on what I've seen online, kinda makes me think the video card's gone bad.
***** There will always be different ways to spread compound. No method is wrong really. Just don't use to much. Thanks for the input and thanks for watching.
I have the same computer but my problem is upon starting it a multi-color screen flashes, then white screen, then black. These screens flashes right after the other
Asa Gibson I am sorry to say that if you have a video chip issue with that computer you are probably better off replacing the computer. Tough to say without it on my bench. I would recommend taking it to your local, trusted repair shop to confirm.
Thanks so much! The funny thing is it started up an hour or so ago. It prompt me to recover a later date... not sure if it's a bug or hardware issues. I'm still going to get it check though because I'm sure this will happen again. I showed a friend who repairs computers for a living and he had never seen a computer do that before... I'm lost for words so off to the repair shop in the morning. Thanks again Tim.
Like a miracle. I followed you step by step through the process. I was never confused or lost. I just copied what you did and my hp touchsmart runs like NEW. I can't even hear it anymore. Used to sound like a jet engine. Thank you for doing what you do!
Awesome! Glad the video helped. Thanks for watching.
Although the HP TouchSmart 300 may not be the most technically advanced pc, It's pretty darn dependable! I've had this thing for over ten years without an issue.
My company uses Dell OptiPlex 3011 and 3030 (both non-touch) and so far we haven't seen any overheating issues. I think these systems are a good fit for businesses and they save a lot of space. Replacing a defective LCD is a pain though. Keep the great videos coming!
Matthew Davidson They do save space. Thanks for watching.
I have one of these I'm going to need to fix. Question: How many fans does this unit have, just two?
Greetings from Venezuela! I have a Question: Could you please tell me how much you would charge for this maintenance work?
These all in ones are really bad for over heating at the best of times but using a desktop processor with laptop cooling is totally insaine, what goes through the minds of the designers is beyond me. Great Video Tim, nice professional job
Migsy Cee You hit the nail on the head with the laptop cooling point. Thanks for watching.
I absolutely loved this video as it helped me replace the internal power supply unit earlier this year. Now it has a black screen and both fans running high speed. I disconnected the hard drive and the CD drive and powered it back on, no difference. Could it be the psu again?
the shit thermal pad on the gpu shrinks over time on this model touchsmart, this action is a failsafe. it detects the INSTANT rap up in GPU temp on first boot indicating no present cooling solution, it prevents booting or display and cycles as much airflow through the case as possible. It's actually a pretty cool thing most computers wouldnt do, letting your GPU actually fail on you. Same thing happened to mine, used a copper shim and some actual thermal compound to bring the temps down to mid 30c. Thermal pads are NEVER appropriate for a Gpu. It's designed to fail. Most people wont even get a pc that old repaired because it isn't worth the hourly rate and they just buy a new one.
This pc is, unlike most small form-factors INCREDIBLY easy to fix this particular problem. And service overall.
Been going another 5 years. Recently upgraded to a amd quad core and 8 gigs ram. And my mom still uses it for all her ebaying and it works great.
Have repaired attempted repair touchsmart 300 models this way with, 9 were fixable with the shim. Rest were casualties of stupidity/ the owner of one let it sit for over an hour after booting to see if it would turn on cooking the gpu and popcorning the motherboard and damaging multiple solder joints and small components.
Doing this or repeatedly trying to start the machine when you know its not working before bothering to seek service assistance with something you yourself know you dont know anything about, THAT could damage the machine. Imagine that. By the time idiots bothered seeking repair they were fucked, not because gpu died, because of using a shitty thermal pad over properly designing a flush heating solution or simply using a copper shim.
The Floop do you know anything about a failed cpu fan message?
Same here. Not turning on anymore, just fan going on non stop
For those who have a loud fan and blak screen that won't turn on, this is the solution:
Turn off the computer, and then remove the power cord.
With the power cord disconnected, press and hold the power button for five seconds.
Reconnect the power cord, and then turn on the computer.
Repeatedly press the F10 key about once every second for five seconds after turning the computer on.
Wait five seconds.
Press the F5 key. This restores the default settings of the BIOS.
Press the Enter key. This accepts the changes.
Press the F10 key. This opens the Save and Exit window.
Press the Enter key. This saves the changes, exits the BIOS, and then the computer restarts.
After the computer restarts, the screen should display the HP logo.
M Santana thanx this was my prob
Ihave same problem, but No luck .still black screen and fan on turbo
Tim thanks for the video. Have to work on one of these this weekend and this video was very helpful. I really wish you'd go back on Podnutz again. I enjoyed the episodes you did. In any case, thanks for sharing.
Thanks for the kind words George. I am glad the video was helpful.
What types of screws are used in this computer? I'm having a hard time finding information on this old computer
Really helpful video I Did it all working properly the only thing I have Noticed is that you did not placed thermal paste on the chip-set just on the processor but besides that I found it really helpful mine is working properly now no more sudden shutdowns at all.
If you notice there is a thermal pad attached to the chipset side of the heatsinc so no need for paste. Thanks for posting.
How is the screen removed?
I have the same computer with the screen broken and I can not find tutorials in Spanish how to replace the screen.
Think you can help me?
The technical service of HP does not answer the mails.
Hi. Can you tell me how you cleaned the fans. I have never done this before. My fan stays quiet for a bit then kicks in... no weird noise just that I know it’s the fan running higher. Great video btw...
Ty for making this for us. I'm trying to get the dust out of mine. Was going to be thrown out cause they said it was a fire hazard. 12 years old and never been dusted lol. Dust was so thick inside.
Thanks for commenting.
please, how can I find graphic card? where it is?. i have the same pc, i updated from win7 to 10 which took me 11 hours!!! evrey thing done ok, but when I start my pc tomorow there is no more thin working but the two fans and a tiny shining light. please help!
Great Video. I need to replace the power supply, on any other desktop, that is the easiest thing to replace. On this model it is a nightmare. They should have installed a wire harness and a quick disconnect.
+Allen Risler OH you are so right! However they chose to assume you will never have to do that. Thanks for watching.
Hola, tengo un all in one igual a ese, prende solo el ventilador y el disco duro, pero no da video, revise las memorias ram y están bien, Que puede ser? Gracias
What about that big battery looking piece? Can it die? I checked my computer and the fans and hard drive are fine but the computer won't work. The screen is still black and the fans are loud when I try turning it on.
Hi I followed your steps to clean the fans and i out it back together and everything was fine. I turned the computer on and it was working great. Afterwards i ran an update on it and when it restarted the screen wouldnt stop flashing between a black screen, gray screen, and red green blue horizontal layer screen. Do you have an idea for what maybe causing this? Would it be need to be restored or is it more likely a hardware issue? The computer is the same model as the one in the video. Thank you
That sounds like a graphics chip issue.
TimsComputerRepair I have the same exact issue. How can that be fixed?
got the same computer in some 1 drop it off to me, but it has no power, could it be the power supply? I am living here in Mexico but from the USA doing repairs here for little money
can you steer me to a link where I can get a heat sink for the MXM card for this type
When I power on my PC, the fans give a noise. But the PC is not working ( not booting) . This is unusual. Please help me. What may be the problem for this.
Thanks for uploading. Really helped - sadly I think I have PSU or motherboard issues as a good clean didn't fix it.
Good Afternoon Tim, you have been so helpful before. I have followed for a bit. Now I have a issue. I have a HP 300 AIO
It turns on fans run but no image. I have did step by step on this video still nothing. Please help Tim.
Try swapping the ram out with known good ram
I have power , turns on, No Led on power button, Black screen, fans are on . Inside on the touch controller board there is a blinking led light cant read the error. Can you help I am willing to pay for your time. Thank you. P.S. I tried the ram swap. Nothing. If not, I will sell this for parts.
Thanks for sharing this. I have one of these. Now I know why it's so bloody heavy. :)
+ThomasGrillo Thanks for watching. Yes it is a heavy computer. I am enjoying your videos on the theremin.
Please help me, my hp ts300 is on. But the external system not respon. Like a mouse,sound,keyboard,and usb port.
Tim -
I am working on a HP300. The CPU fan runs at high speed and the computer will not boot. I previously cleaned and reseated the CPU which fixed it, but only temporarily. The problem returned and I, again, reinstalled the processor. It again booted, but after being off for a few hours, it failed again. Do you have any ideas? Could the CPU (AMD) be defective?
If I had to guess I would say it is the board.
i have the 320 my screen goes black, no HP logo but i can hear windows booting. I don't know what to do
Tim i ve got a problem. when i plug it in the power led remains off, but it tje charger is ok. i have the proper Voltage do yo recommenf me to che any diode?
+Lucas Flores Not only do you need the correct voltage you also want to be sure the amperage is ok coming from your power adapter.
Tenho um desses, este é excelente PC. Estou querendo colocar um GPU MXM, tem como mostrar como funciona o resfriamento dela. Obrigado
Caralho br é burro de comentar em português em um canal gringo pqp
i have that same computer and i dont know whats wrong with it it turns the fan on and the screen is black if that makes sense
how much are the parts generally for a hp 310 all in in pc the cpu has fried and shorted every thing just wondering if its worth a rebuild customer buying new set up so is it worth me rebuilding it I love the challenge
and there not a bad little unit [ Ive repaired it once before but this time its a total rebuild]
+Stephen Rimington That would be over $500 to rebuild plus labor
Thanks for a great video! Can we get an idea of the cost of all that work?! Is it worth it?
Bonsaverh It's worth our base fee for tearing down a system like that. Wasn't to bad really. The customer usually expects the worst in these cases so imagine the surprise when they find out they don't need to buy a new computer. They will gladly pay $150 or more to keep from buying new. Now the rig is running like new. Thanks for watching.
I took mine to best buy n they ran a diagnostic n said might be the hard drive they said would cost me $800-1000 to fix 😳😩 mine shut down n never wanted to turn on all i car is about getting my pictures back can u help
TimsComputerRepair any advice please thsnks
This solved my problem.
Thanks!
How come you remove the motherboard?
Why are there no videos referencing repairs to the HP TouchSmart 420 series, in this case, fan cleaning or replacement?
+P C I have not yet had that model in my shop for that issue.
Great video Tim.
Mitch Haman Thanks for watching.
Can you tell me are there any chances to change the gpu on this computer? It will help a lot even if there is 1% I am risking it cause that Is me
+Nate GamingChannel The video chip is integrated onto the motherboard. You would need to replace the motherboard.
r u sure? cause i have NIVIDIA GeForce G210.
and i learned that it isn't attached on the mother board....just saying
Hi everyone! I read that a lot of you have the same problem with your HP. Black screen and the fan blowing hard. It's a common problem of GPU. There is a trick that you can do, like a "reflow", and maybe it will work again. Possible not for more than 6 months. Remove the heatsink of the cpu and the gpu chip and power on your pc. You can check if the cpu and the gpu chip start to heat up. If yes , possibly they are in good contidion. Leave your PC to work like this for about a minute and shut it down. Plug the heatsink and close it properly to test if it works. If not try it again with leaving your pc for more hour without the heatsink.
Ah the old reflow trick. Is that still floating around? Thanks for the info. You would be lucky if that holds for 6 hours if at all.
Hi i bought mine years ago and all of a sudden it turned off n can not get it to turn on again i just want to fix it to save the pictures to a memory thing can u help
Try a new power adapter. If that does not work your computer probably has a bad motherboard. You will have to take it apart and remove the hard drive where your data is stored to retrieve your data.
I have the same PC, but my problem is now it won't turn on. The screen is black and the fan blows hard. What should I do?
Ari Ramos I would try swapping with known good memory first. Pull one stick at a time if you have more than one stick. Swap memory slots ... etc. Hope that helps.
+TimsComputerRepair I have swapped the memory but the Screen is black und the Fans full power :(
Sad to say think you have a motherboard failure
thanks a lot for information , muchas gracias por la informacion
same trouble with me, it won't start, fan not working, PSU led on, but when i'm turn it on, PSU led off, and i can't turn on it.
Nice video 👍
Thanks 👍
Hey TIM nice to see you doing vids :)
Oh Grant! I appreciate the comments man... Hope all is well.
can we replace the graphics card on this unit my computer stays on but monitors stops after about 15 mins
Unfortunately the graphics are soldered to the motherboard.
Thank you for the video but, my problem is my computer turn on but, there is no video
If I wanted to upgrade my processor to an i3 , would I need to change my motherboard ?
+BootyLoverAndy Probably not a i3 designed for this model.
Hello, i need the small fan, can you send me to Mexico.?
Where is the bios battery on a hp touch smart 520 pc
i need help. when i turn on my pc, it sounds like its on but the power button light wont turn or and nothing displays on the screen plz help
Omg this is the same as me I'm trying to fix it but still nothing if i find a way I will tell you
Great video! Thanks.
Thanks for watching
How much does it cost to replace the motherboard on this model HP TouchSmart 300? My desktop has a black screen and the fan is running hard, is this the motherboard needing to be replaced?
Sorry to say that can't be answered without that computer on my bench
Thanks for posting this man. You definitely saved us big time.
+Ron Johnson Great! Thanks for watching.
I can't find the power supply anymore, so I just jank it and connect all the power cables accordingly with a desktop PSU which is not hard but your power supply is no longer inside but it turns on
Good video.
wtbm123 Thanks
Sir why i did not see your video card in your video there must be a video card under the heatsink like mine.
Jomel Esteban I do not believe this model has a video card.
This is extremely late but there actually is a video card that comes in some of these models.
If you look on the motherboard, there is an MXM graphics card slot that places the card right underneath the CPU heatsink and it's own heatsink that places the fins inline with the original heatsink. Strangely, the MXM heatsink that works with this chassis seems almost non-existent:
h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Upgrading-Touchsmart-300-I-m-trying-to-find-this-particular/td-p/5856226
how much would be the cost of this?
Around $130 plus shipping
Where is the graphics card on this thing. Can it be replaced?
Nah the graphics are on board graphics chip.
Awesome MAN!!!
+M.R “TecNickelSwaG” Carter Thanks for watching
Have u ran Win10 on one of these yet? Totally Awesome!!! I just did a re-review on one of these.
You haven't heard of one of these where the screen turns off and on constantly have you? Based on what I've seen online, kinda makes me think the video card's gone bad.
+Derrill Guilbert That is probably a true statement.
merci ,
ive heard that you have to clock it or sum like that from 2.8 to 2.1 :/
Keanu Spooner This model does not support cpu clock speed adjustments.
oh that's good to know
a piece of "scotch" tape on a finger makes a great "glove" to spread the thermal paste. thanks for the vid
***** There will always be different ways to spread compound. No method is wrong really. Just don't use to much. Thanks for the input and thanks for watching.
I need boot my windows10 in HP touchsmart 300
Please man help my dad is gonna kill me the screen is black and the middle fan is making more air and noise than others times
Post your issue at the forums below. We will be glad to help you over there.
www.briteccomputers.co.uk/forum/
NICK KARPAS same situation my dad gonna kill me
saul perez I fixed it . It was the CPU it wasn't placed correctly
NICK KARPAS how i place correctly..??
Search at the internet it's not that difficulty
mine will not display screen any one have an idea what is wrong
Try swapping with known good memory.
The razor blade... paintful to watch.
that's what I hate is a thermal event
there bad make hp use to be good pile junk now
I have the same computer but my problem is upon starting it a multi-color screen flashes, then white screen, then black. These screens flashes right after the other
Asa Gibson That does not sound good. Sounds video chip related.
TimsComputerRepair Oh God... will that be hard to fix, or better yet, expensive?
Asa Gibson I am sorry to say that if you have a video chip issue with that computer you are probably better off replacing the computer. Tough to say without it on my bench. I would recommend taking it to your local, trusted repair shop to confirm.
Thanks so much! The funny thing is it started up an hour or so ago. It prompt me to recover a later date... not sure if it's a bug or hardware issues. I'm still going to get it check though because I'm sure this will happen again. I showed a friend who repairs computers for a living and he had never seen a computer do that before... I'm lost for words so off to the repair shop in the morning. Thanks again Tim.
Asa Gibson Let us know what you find out thanks.