Will you release a usb-c receiver that we can attach to our phones without using a cable? Do you have any receivers that would work with these transmitters? E.g. WES, will it connect to this?
Thank you for your feedback! 😊 Some adapters with charging functionality can consume extra power. We recommend trying a different adapter that doesn’t support charging, or you can opt for our official 3.5mm to Lightning adapter for a smoother connection. Hope this helps!
Hi there, Thank you for reaching out. We appreciate your interest in our products. We understand the importance of accurate information and are committed to providing clear and reliable specifications for our customers. The dimensions of our TX and RX units are indeed as stated in our product manual and website. However, we value your feedback and want to ensure that all information is correct. Could you please provide more details about the discrepancies you've noticed? We'll be happy to investigate further and address any inaccuracies. If you have any other questions or concerns, feel free to let us know. We're here to assist you.
@@GodoxAudio Your specs on your website and product manual state the following: TX: 0.66”X0.35”X0.25” RX: 0.94”X0.94”X0.69” Converted to centimeters this is approx.: TX: 1.68X0.89X0.64 RX: 2.39X2.39X1.75 How can either of these be correct? For example, surely the TX cannot be roughly 1.68cm x 0.89cm. It would be great if you could look into this.
@@dwmspace Hi there, thank you for inquiring! The dimensions of our TX and RX units are indeed as stated in our product manual and website: TX: 0.66”x0.35”x0.25” RX: 0.94”x0.94”x0.69” Or TX：16.7mmX8.9mmX6.3mm RX：24mmX24mmX17.4mm
This product is overall good. BUT, it lose signal very often even in a few meters away! I'm dissapointed. I was trying to find maybe some firmware update, but there is nothing, Very bad, Godox, very bad for a such nice company
Hi there, we're very sorry to hear about the issue you're experiencing, and we deeply apologize for the inconvenience. Please reach out to our customer service team servicesupport@godox.com so we can assist you further in resolving this problem. We truly appreciate your feedback and will do our best to help! Thank you for your understanding.
Will you release a usb-c receiver that we can attach to our phones without using a cable? Do you have any receivers that would work with these transmitters? E.g. WES, will it connect to this?
After connect it In my iphone 13 says “ this accessory requires too much power “ 😢 how I connect to my iphone ?
Thank you for your feedback! 😊 Some adapters with charging functionality can consume extra power. We recommend trying a different adapter that doesn’t support charging, or you can opt for our official 3.5mm to Lightning adapter for a smoother connection. Hope this helps!
What are the exact dimensions of the TX and RX? The specs on the website and product manual appear to be incorrect.
Hi there,
Thank you for reaching out. We appreciate your interest in our products. We understand the importance of accurate information and are committed to providing clear and reliable specifications for our customers.
The dimensions of our TX and RX units are indeed as stated in our product manual and website. However, we value your feedback and want to ensure that all information is correct. Could you please provide more details about the discrepancies you've noticed? We'll be happy to investigate further and address any inaccuracies.
If you have any other questions or concerns, feel free to let us know. We're here to assist you.
@@GodoxAudio Your specs on your website and product manual state the following:
TX: 0.66”X0.35”X0.25”
RX: 0.94”X0.94”X0.69”
Converted to centimeters this is approx.:
TX: 1.68X0.89X0.64
RX: 2.39X2.39X1.75
How can either of these be correct?
For example, surely the TX cannot be roughly 1.68cm x 0.89cm.
It would be great if you could look into this.
@@GodoxAudio can you please share the dimensions of the TX?
@@dwmspace Hi there, thank you for inquiring!
The dimensions of our TX and RX units are indeed as stated in our product manual and website:
TX: 0.66”x0.35”x0.25”
RX: 0.94”x0.94”x0.69”
Or
TX：16.7mmX8.9mmX6.3mm
RX：24mmX24mmX17.4mm
This product is overall good. BUT, it lose signal very often even in a few meters away! I'm dissapointed. I was trying to find maybe some firmware update, but there is nothing,
Very bad, Godox, very bad for a such nice company
Hi there, we're very sorry to hear about the issue you're experiencing, and we deeply apologize for the inconvenience. Please reach out to our customer service team servicesupport@godox.com so we can assist you further in resolving this problem. We truly appreciate your feedback and will do our best to help!
Thank you for your understanding.