NG-MB2 Time Clock Setup Guide

[@tacoselnoseque8517]

Help I keep calling customer service and waited on hold for 40 minutes multiple times and no one answers

[@ngteco5921]

Dear User, We are sorry for the inconvenience, Request you to please contact our customer support from 6:00 Am to 6:00 Pm EST. Regards Garry NGTeco Team

[@fatimapatel9965]

Why does my device shows clock in when clocking out for night shift.
The shift starts at 10pm-7am.
When he clock in it shows in but when he clocks out it also shows in at 7am. How can I change this ?

[@ngteco5921]

Dear User, Greetings from NGTeco. We are sorry for the inconvenience, With reference to your issue our time clock works with in 24 hours. You will have to set the cut off time as per your scheduled shifts. and in order to use the time clock for night shifts please change the Day Cut Off time to 12:00 PM and for day shifts as 12:00 AM. For any assistance please contact ouir customer support @ [e-mail]. Regards Garry NGTeco Team

[@fatimapatel9965]

@@ngteco5921 so do I have to change the cut off time after each shift ? As it doesn’t have a day and night option. It’s just one option

[@ngteco5921]

Dear User, Greetings from NGTeco, Our devices work within 24 hours and in order to use the time clock for night shift please change the day cut off time to 12:00 PM and your punches for night shift will reflect properly. For any assistance you can contact our NGTeco customer support. Regards NGTeco team

[@ngteco5921]

Dear User, Greetings from NGTeco, Our devices work within 24 hours and in order to use the time clock for night shift please change the day cut off time to 12:00 PM and your punches for night shift will reflect properly. For any assistance you can contact our NGTeco customer support. Regards NGTeco team

[@CTCMandeville]

Can this be powered with P.O.E?

[@ngteco5921]

Dear User, Greetings from NGTeco, You can connect the Time clock with LAN or 2.4 Ghz Wifi. For any assistance you can contact our NGTeco customer support. Regards Garry NGTeco Team

[@Jorge50505]

My new device wont connect to my iphone already troubleshooted everything

[@ngteco5921]

Dear User, We are sorry for the inconvenience, Please let us know the phone model you are try to connect and also you can check with any android and IOS phones. FOr any assistance you can reach us @ 770-800-2321. Regards NGTeco Team

[@ngteco5921]

Dear User, Please chosse 2.4 Ghz Wifi bandwidth or you can also try connecting with your mobile personal hotspot. Regards Garry NGTeco Team

[@johnparayno6658]

does this export time log in csv?

[@ngteco5921]

Dear User, Yes The device exports all the data in Excel (CSV) format

[@K.O.SLandscapingLtd]

My Phone will not connect to this device Help Please

[@ngteco5921]

Dear User, Please contact our NGTeco Customer Support We will help you with full setup. Regards Garry NGTeco Team

[@ngteco5921]

770-800-2321