NGTeco AS10 Full Setup

[@spedintegratedschool1457]

hello may i ask how to reformat all the data in the biometric? it can’t openz

[@virtualassistants-du8cf]

Hi
When I'm trying to download the att. Report
It's saying pendrive not found

[@ALANKOAY1985]

Why when the power off,the date all will not found

[@Pomniplshelp]

I didnt have admin yet i think just testing. No fingerprint but when open now need admin fingerprint

[@RayyanRaihanna]

Sync card List : Y/N means what in download att report?

[@ngteco5921]

Dear User, Greetings from NGTeco, If you enable Y then you will get Time card Report separately and if you select N then the time cad will not download. Regards Garry NGTeco Team

[@pottershouse5180]

Hi I've been trouble downloading attendance report this month. From April 1 to April 15, 2024.. it always says download failure. pls help

[@ngteco5921]

Dear User, We are sorry for the inconvenience, Request you to please check if the attendance of all the employees exists in the Time clock. Please format the USB once before using it in the time clock. If you are unable to Please contact our NGTeco customer service ([e-mail]) and we will guide you appropriately. Regards Garry NGTeco Team

[@lesteroneil3694]

My cafe operate start 05:00pm until 02:00am but I can't edit and change the shift time. The system show 'Unreasonable Time'. pls help

[@ngteco5921]

Dear User, We are sorry for the inconvenience, our device supports only with in 24 hours and you cannot use this for night shifts. Regards Garry NGTeco Team

[@comic_boy0126]

Can i run a usb to usb cord from this to a computer and just download it to the computer?

[@ngteco5921]

Dear User, Greetings from NGTeco, We are sorry for the inconvenience, You can only download the report through USB and connecting cord of usb to usb will not work. For any assistance you can contact us to our NGTeco customer support. Regards Garry NGTeco Team

[@auroraperadilla721]

What to do sir about admin affirm..have a nice day

[@ngteco5921]

Dear User, Please send us the device serial number along with your city name. We will send you a temproary id and password. Regards Garry NGTeco Team

[@milthonpacanza2868]

hello! file is corrupted po ang error message if I open the file from usb.

[@ngteco5921]

Dear User, We are sorry for the inconvenience, Please format the USB in FAT32 file system and Reset the Time clock once before Downloading the time report. Regards Garry NGTeco Team

[@barbosaloidelynd.9220]

Hi, how to delete the old account?

[@ngteco5921]

Dear User, You will have to clear the permission of the old user and in order to do that please share us your device serial number and your are atime zone or city name and we will send you the temprory id and passowrd and you can enter the same credentials and clear the permission. For any assistance you can contact our NGTeco customer support Regards Garry NGTeco Team

[@Pomniplshelp]

I need help

[@krismanluctao3468]

can you please help me. how can i reset this device. please

[@ngteco5921]

Dear User, Greetings from NGTeco, Press and hold the ESC button and provide us the serial number along with your city name or time zone to our email [e-mail] and we will send you temproary id and password. Regards Garry NGTeco Team

[@candytago]

I can't find the space button hehe

[@ngteco5921]

Dear User, Greetings from NGTeco, You can find space button in symbols. Press the right arrow until you find symbols. For any assistance you can contact our NGTeco customer support. Regards Garry NGTeco Team

[@joiemacasusi6332]

Hi! Sent an email requesting to reset admin password please.

[@CarlMortensen-o9d]

Miller Donald Martinez Scott Gonzalez Elizabeth

[@sergemz]

I have sent may email with you.. Hope you could help fixing this.. thanks

[@ngteco5921]

Dear User, Greetings from NGTeco, Sure we will guide you with the full setup and for any assistance you can contact our NGTeco customer support. Regards Garry NGTeco Team

[@jellyannecabayao5894]

how to reset admin password?

[@ngteco5921]

Dear User, Greetings from NGTeco, Press and hold the ESC button and provide us the serial number along with your city name or time zone to our email [e-mail] and we will send you the temporary id and password. Regards Garry NGTeco Team

[@jellyannecabayao5894]

email sent from Girlush

[@ThomasPendleton-k8x]

Kozey Streets

[@Aya-kt5oj]

The supporter in Japan is suck.
He doesn't understand what I'm asking and told me to watch TH-cam. It doesn't help me anything.
can anyone help?

[@ngteco5921]

Dear User, We are extremely sorry for the inconvenience, Request you to mail us to [e-mail] and we will guide you step by step setup. Regards Garry NGTeco Team

[@Aya-kt5oj]

@@ngteco5921 I'm asking to your CS through Amazon now. If that won't work again, I'll pm

[@NoelDuncan-d9w]

Dana Loaf