ฝัง
- เผยแพร่เมื่อ 31 ก.ค. 2024
- Commencal Public Safety Announcement
Should Supreme DH frames be recalled? Please watch the video in full and let me know in the comments below.
1: To be clear from the start: I have no problems with Commencal. I’ve bought two of these bikes myself in the last year and have said since 2019 I believe these are the best-performing DH bikes on the market
2: Both of my Supreme frames are cracked. The black/white 2021 is being replaced under warranty - Commencal agreed to replace it within half a working day over ¾ emails - fantastic customer service. The silver 2019 model has cracks in three areas
3: I’ve made a few posts about these cracks and received over 25x messages from other people with problems, some people were unaware and only found the cracks due to my posts. I have a tiny following/reach so I believe there could be many more out there?
4: I contacted Commencal for a response on 15/6/22 at 11:25. I waited until 17:00CET today on 17/5/22 before publishing: over 50 hours. Bike park season is kicking off and people all over the world could be riding dangerous frames this weekend. I feel the responsibility and duty to inform as many people as possible over waiting until next week for a response
5: Thanks to all my supporters on this journey to create the most independent and open bike reviews online without the need for bicycle industry finance to run the channel. Without this, this may never have happened
6: I really do not take any pride or joy in being negative about any bikes or products on my channel. I would be much happier and financially better off if we never had any problems and had positive riding experiences and could create happy fun content for you to enjoy.
Please share with everybody you know who has one of these bikes. I’m not here to cause problems for Commencal or anybody that works there. I simply want riders to be safe.
Video created by @bendonoghuephoto
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While you are here please check out my latest comps which fund this whole channel at astonmtb.com/
Yes! I am aware I am giving away one of these Supreme frames that may have a common issue in a paid-for competition.
I'm not 100% sure what to do with this now, though, I think it is best to continue with the comp as it is still a sick bike with amazing components and will have a brand new frame for the lucky winner.
If anybody wants a refund on tickets please get in touch and I will refund you ASAP. astonmtb.com/
These products are bought at full retail price, and the reviews are funded 100% by competition ticket sales and donations. Buying a ticket not only gives you a chance to win cool bike stuff but also to support more and more independent reviews. This is a community effort, you can support these reviews, or get your information elsewhere which is always funded directly by the brands or through their advertising budgets...
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Real MTB Journalism! I don't think people appreciate the concept of being fully self-funded and not taking free test products. This is the only channel I can think of that does this. I wish you could check out the Rockshox SID XC fork. I've had 3 with bushing issues. Finally Trek just bought me a new Fox 34 because they lost faith in Rockshox ability to send a fork that lasted more than two rides.
Rockshox sends brand new forks with no oil bath on the lower legs. Saw a video aboutthat some time ago and I had the oportunity to open 5 Rockshox Recon 120mm of travel, all of them completely dry from factory. Their excuse was "It`s supposed to make a preventive maintenance service before giving the bike to the customer"
Would be really interesting to see a hardness test done in the effected areas, seems to be always very close to the welds. Heat treatment is crucial with aluminium post welding and can massively effect how the material behaves. I am a former aviation metal worker so had to deal with this on a daily basis so seeing things like this rings many alarm bells
This is so refreshing to see someone call out the big brands
Thank you for the content you provide and the time you put into your videos. I own two Supreme DH bikes. One is mine and one is my daughters. I’m going to be watching both closely. Thank you!
Given the risk of serious injury, public access data on cracked frames should be law wtf
Just commenting to thank you for the work you're doing and i hope the algorithm takes this to many more people.
Currently warrantying a 2022 v4 Supreme in Europe (through Andorra HQ) and it's not a great experience. I opted for the upgrade to a v5 (btw the price for the upgrade is negotiable, managed to get 200 euros off the first price they offered). Frame was supposed to be available immediately. 3 weeks on I still don't have it. Various excuses and some obvious lies on Commencal's behalf and a nightmare of communication with their sales and customer service department who make many promisses and assurance that in the end have zero value.
Bought one used last month, 2019, straight to the garage for checks and thankfully it's ok! But I'll keep an eye out, thanks for the heads up!
Paul, you mention some cracks aren't too serious and should just be checked regularly. If people with those cracks in out of warranty frames really want to keep riding them, I'd suggest they spend maybe £20 and get some dye penetrant inspection rattle cans. This should highlight the full size of the crack, some of which may not be visible to the naked eye. Then with a Sharpie or similar the end of the crack should be marked. This should provide a fairly good way to monitor crack propagation.
Great advice, thanks.
I’ll try to get some of that to check mine.
My thoughts exactly!! Hopefully the results aren't too scary!
I had a crack in my 2020. I didn’t realize it was there until someone else mentioned that they also had a crack. I caught it before I had a major failure. No plans to get another
Your the only channel l trust, keep up the good reviews
I just checked my 2020 Supreme 27 and found a small crack near the BB. I bought this bike second hand too which makes it sting a bit more.
Thanks for the heads up Aston. I will keep an eye on the crack through the end of the season.
Time to start shopping for a new frame. Again.
It's a great looking bike...to bad about the defects...knowing this the bike should be cheaper in perchance price...would any bike shop stand behind the recall..or just a dealer of commencal...wish I had some spare money, I would buy some tickets...I need that shock that was shown on the page...👍🏻❣️🚲
thanks for sharing
I bought a 2017 Commencal Meta 4.2 and loved it! In 2020 I was changing the rear shifter housing and when I removed the cable clamp on the bottom or the rear swingarm I discovered cracks had spider'd out from the bolt insert holding the cable clamp. The rear swingarm was replaced under warranty but it took 2 months because they didn't have any replacements in North America. I wonder if that's a common failure point of those Meta 4.2 bikes? I'm 100kg and never surprised when bikes or bike parts fail but it socks and has nearly ended me.
Just in time for me to scoop a sweet deal on a used 21' supreme!
Can you measure the frame/triangle/swingarm weight also?
Great Video!
A little off topic but how good are the rulezman dorados, I'm thinking of getting some intend edges through him and working out if they are that much better than a zeb or 38.
I have the 2020 DH29 and so far so good. I’ll check again in other areas but didn’t see anything in the bottom bracket area.
Does this affect the other Commencal models?
@AstonMTB Are the followers who send in photos of cracked frames also mentioning the model, year and ~ most importantly ~ size?
My understanding is that larger frames typically have more issues - likely because their riders are on average heavier and can create more force - but also because the geometry of the frames and tubing and welds may not be proportionally increased to handle these higher forces (trying to keep the weight down).
Have you seen many smalls or mediums with these issues?
Where you get the new link and why you change
Hey Paul. Do you know if these frames were ever fixed with a running change in production? Or did they just keep sending out warranty replacements without any revisions? Looking at getting one for my channel. Cheers
Does the v5 supreme also crack?
Is this only common with the supreme frames or also commencals enduro frames?
So, are the frames heat treated post welding? The manufacturer would have to tell you if you asked. These all look like fatigue cracks, rear damper bottoming out harshly exacerbating it.
Can anyone that owns one Rockwell test the frame and welds? The tool is cheap to make, or any engine machine shop can do it
I'm seriously considering getting one of these based on your recommendation (and some other sources too), but these cracks are unacceptable. I wonder how to new 2023 frames will hold up.
Hi! Thanks for the video! I own a 2020 supreme signature and i also discovered a crack on the BB. As everyone here, i contacted Commencal and they offered me CR price. 15%-30% off on a new frame plus a big 20% off on others components. I mentioned them that kind of crack could lead to severe injuries if they don’t offer me a better solution. You know what they answer ? I would advise against continuing to ride this bike as it could develop further. « I would advise against continuing to ride this bike as it could develop further. » So now my choice are simple, stop riding or pay over 3000$ to get a new frame. To me it’s unacceptable. I would expect better from a bike company who claim they build bike for DHI champions
Well this has totally put me off buying one of their bikes. So many stories like this on YT.
Currently warrantying my cracked Supreme and its not a great experience... I bought the 29/29 version at the end of last year, and now in Canada they are out of these warranty frames and only offer the mullet configuration. Commencal have told me that I am responsible for purchasing a new wheel/tire/cushcore and are offering a generous 20% discount...
Doesn't seem fair that I need to shell out $650 for a new wheel when the bike they made has cracked, and they cant sort out their inventory.
Does seem like a very high failure rate. Downhill bikes are not a big market segment - so to find 24 examples seems like a lot
Dayum!! I've had my eye on a '21 Supreme. Guess I'll pass on it now.
After watching this I went straight to the garage to check my 2020 and it’s cracked on the rear stay at the cutout on the non-drive side… womp womp womp. How concerned should I be??
I bought a 2021 Meta AM to a friend, I am Third owner. And I saw a friend who cracked a Meta AM on the down tube right where the bike seats on the pick up truck tailgate. Now I’m scared that my frame will crack. Can I claim warranty being a third owner if anything happens?
PD. I know you don’t work for Commencal but if you know something I’ll appreciate your feedback.
No a third owner cant claim warranty.
its crazy how some Banshee Screams that are 19 years old are still not cracking, even being designed for hucking and people doing just that with them. And now bikes last a couple of years
Sometimes even months...
Though to be fair I think some other banshee frames have had cracking issues reported on forums.
@@chrisanderson8578 im not really sure, i know about the scream, the v1 and v2 is the best version. The v1 is what bender rode in 2003 and 2004 it had cracking issues around the bb area but its strong and lasts.
Banshee uses a seven thousand series alloy/ Commencal uses a six thousand series/ i wonder if the seven thousand alloy’s resist cracking better?
Unfortunately a recall is the last thing any director of a company wants on his watch, I have a feeling lapierre have had a lawsuit brought against them to "force" a recall I can't think of any other manufacturer who would recall for 0.5% these corporations be ruthless these days all about profit
Looking to just buy a V5, tempted to go back o the YT tues. ran one for 3 years with no issues. Would be seriously interested if anyone has run a 2023 V5 this year and had any issues?
How many pull ups can you do on that pull up bar, lad?
About 6, I can also do about 8 push ups on a good day. I'm weak as hell!
It’s interesting or telling? that commencal gives a 2 year warranty for DH bikes but 5 years for other bikes…
Moral of the story: MTB frame quality is poor from most brands.
EWS/dh events, they are always busy building new frames for their riders...
I was at EWS two weeks ago and the amount of new frames getting built during the event was crazy....
The most quietest Pits always seem to be rocky mountain, it seems like Those riders are having really good life from their frames - are they a genuine expensive brand with good Build quality?
I had an altitude alloy i rode for most of 2021 and it took some big hits, crashes and everything else a bike park can throw at you..
Ive been on 4 brands since and theyve all got stupid problems from design to QC.
Paul - are you going to test any RM products? Would love to see a super enduro altitude build from you an see if it lives up to the punishment
Doesnt every rider have to sticker main components such as frame and wheels? The idea being the bike needs to last the weekend and replacing those during the race results in a penalty of some sort and believe me you cant remove them stickers and just place them on the new frame they're near impossible to get off!
@@lewismurphy6941 between the last round and practice they usally getting new frames.
Have heard this, wasn't sure how they were getting round it but makes sense
I dont understand it. Why buy a frame and check the frame every ride lol
Would never bought it. Maybe it's a great bike, not arguing about that, but I'd rather get a more durable frame and ride it lol
I mean... lots of bikes are insanely good now
best go check my supreme then
So don't buy a used Supreme V4.2 then? :(
Commencal must know. The warranty claims must be building up. At what point do they do a recall?
Specialized have been cracking since 2001. They certainly knew
@@janeblogs324 not the demos , how many cracked demos have you seen ?
@@blackmetalgoat9060 Demo 8 was cracking a lot in magnesium link, circa 2010-2015
@@noeserd ok , do you guys know anything about the 2015 to 2019 Scott Gamblers like if they tend to crack and where ? Ive got one and ive searched it up cant find any cracked ones but would like to know anyway
@@blackmetalgoat9060 there are very very few, ive only seen 1 or 2
I wonder if it would be better to have a stainless steel frame
I saw the new model (V4?) has straight frame tubes, which could help transfer energy better.
This is absolutely unaceptable , its their top of the line DH bike freaking DH BIKE , all the brands promote their dh bikes as machines that can take on any kind of terrain handle the biggest jumps in the world and so on ...
Im pretty these tens of people breaking there supremes arent exactlly pros training for red bull rampage .
I dont get it .
glad I have a canyon CFR...
I love you dude...please go work for Ferrari...
EVERYTHING is chinese junk....what do you expect???
When I was in manufacturing of motorcycle exhaust systems we made almost every part in house and sourced every metal from the USA. Anyone who relies on outside manufacturing/vendors will eventually have to bite the bullet.
Is that sarcasm? Ive heard of several cracked CRF's around my local
Well there goes the used market. Right bloody fucked with these since I can't image they're taking care of second hand 😭🤮
The YT Tues frame I cracked due to my own negligence is now wall art. I fear that my Supreme frame will be mounted on the wall soon too.
@@andrewgunn4164 how did you crack your tues?
@@blackmetalgoat9060 had the top tube clamped in the bike stand and was trying the break the crank free. Twisting forces cracked the top tube. Totally bone head move on my part.
And update: my Supreme did have three frame cracks. Bought a new 2022 Trek Session frame with lifetime warranty.
@@andrewgunn4164 wow crazy how a dh bike cracks with so little at least thats what i undurstood, anyway this days bike frames are so weak its ridiculous... Hope you get lucky with your session
Lawsuits incoming!
Those aren’t cracks lol
Well, don't leave us hanging like that! Let us know how they aren't.
Yeah and the photos of the bikes snapped in half are still in one piece 😂
Are you kidding me. They only offer 10% off on a second hand frame. It’s a downhill bike. I have a 2017 transition tr500 not a stress crack in sight. So I prob just threw $1000 down the drain on this frame? Shart!!
My commencal have a creaking noise, ill check for cracks tomorrow 🥲
At the moment I consider getting one and at the same time I'm excited because it rides so well but on the other hand the risk of frame cracking is considerable, especially given the intended use of the bike.
I guess it should inspire you to push not give you second thought whether it'll endure the next thing you throw at it.
Russian roulette French edition 🫣