Hi dears!! Hope you found this video helpful! 👍 Are you considering buying a new Chanel classic flap? If so, what are you biggest concerns/questions? Please share below! 😘
Sadly, the expensive replicas are often now of a higher quality than the real bags. As to ill mannered or eye rolling sales assistants, their behaviour is designed to intimidate, and embarass, with a view to dismissing your complaint. Do not stand for their nonsense. Challenge them immediately, look for the store manager, and the name and contact details of their general manager. Ensure you get the SA's full names, or identifying numbers. When you start making these demands, and object to their behaviour, they quickly realise the game is up, and change their attitude. Be firm, speak calmly, do NOT back down.
I have never dealt with any of this before, but if I were dropping $5000+ at a store, I would NOT accept eye rolling from the SA. I would call them out on it. If I’m paying that much, they better be treating me like a queen while I’m in their store.
Totally ADORE the bag ...... but if I’m honest I have to admit that I don’t think the quality is worth 6 grand anymore !! I think I’d rather 2 or even 3 gorgeous bags from another house ! 💕💕
I completely agree with the point you made about Chanel SA’s being snobby when you bring in a defected handbag. I was in this situation and they said it was “normal” or “there’s nothing wrong with it”. Its disappointing how the first initial buying of the handbag they are very kind to you, but once you make a return they treat you differently. I now purchase my Chanel handbags preloved. I’d rather not deal with their customer service 😐
amy han Omg I thought I was going crazy! The first bag I got smelled like chemical. I convinced myself it was okay until I discovered the popped stitch! This one smelled like leather and I really wish I could’ve kept it but with the loose lining, it went back yesterday. It wasn’t meant to be!!
I just bought my first classic bag last week and i did an unboxing video. And now that im watching this . I will inspect my bag later! Thank you this is so helpful ❤️
Wow! I agree with every single point. Recently, I bought a chanel rectangular mini from 20c and it was my very first chanel purchase. I was thinking it was my dream bag but when I inspected it at home... saw 2 deflated quilts on the back towards the left bottom corner. When I sent pictures to my SA she said it’s normal, stuff the bag, they’re all like that. I still went in store and had to ask for the manager and they were trying to get me to send it to repair and it was a new unused bag! Then after going back n forth they offered an exchange. The manager however was like we have a strict 30 day return policy etc even though clearoy I had reached out to my SA earlier and they were not accepting the quality issue. So... you’re not alone in your experience. Thanks for sharing
Last week was my third time buying a Chanel jumbo. And unfortunately I think it’ll be my third time returning. When I received the bag over 10 stitches popped on the bottom of the bag. The bag didn’t come with booklets or the glove used to buff the bag out
Well I bought one last week from Neiman Marcus which is an hour and half drive just one way. When I got home and inspected the bag, the quilting pattern did not align properly with the left flap when closed. So even the distance from the bottom of the bag to the bottom of the flap was higher on the left side than the right side which made the bag look crooked. Everything else about the bag was fine. However, I wanted to exchange for a better one since it is crazy amount of money that I am spending. So they called yesterday saying another bag had come to the store that is brand new in the box. So, I went in today driving again 3 more hours and this time there was a white scuff on the stitching on the right side of the bag. It was not a residue from plastic or glue or anything and something that looked permanent. It also had bubble inside the bag like yours in the video. When I asked if I can just see one more brand new bag out of the box, the SA just refused saying that’s the store policy to not let customers open more than one new bag from the box. I even joked around that I could return it and come back later as a new customer. It was so obvious that I was not satisfied with either bag and I just wanted to be happy with my huge purchase but the SA was not understanding at all. Then they said that I could look at one more bag that has already been opened and touched and possibly a return. When I saw that one, it looked older and it had 26 serial number compared to the others that were 29 serial number. I told her that I’ll just walk around the mall and think about it some more. Later, I decided to just return it. I was so unhappy about how unaccommodating they were about their customer’s satisfaction. :( I will have to travel to another state next month for a personal reason but they do have a Chanel boutique there. I hope that they have better quality ones and at least let me compare a few bags before I can purchase one that I am most happy with. I just want to purchase one that I love 100%! Why is it so difficult?! 😢
Chloe What!??? I never heard of a policy limiting customers from seeing more bags. Wow, I’m so disappointed to hear about your experience. You did the right thing returning it. Either wait till you find one with excellent craftsmanship or consider going vintage. I’m very happy with my vintage classic flap and still haven’t found a new one without issues. It’s such a shame. Quality needs to be more consistent. Good luck to you babe! Thanks for sharing your story! 😘
Thank you so much for listening and your response! I really needed to vent about my experience. I really felt like crying there since I went there excited and hoping to exchange with the perfect bag. And my heart does sing thinking about owning my dream bag! I woke up super early and made my husband get up early too! I was so surprised about their policy since I compare bags all the time at Louis Vuitton or any other store before purchasing the best one. And I’ve always been treated extremely well as a customer. I saw your vintage Chanel and it’s absolutely gorgeous! I am happy you found the bag you love. Hopefully, my experience at the boutique will be better. There is also another a Neiman Marcus at the same mall so I guess at least I have more options. Thank you so much!
Chloe You drove such a long way (twice) so I don’t blame you at all for feeling so disappointed! I really hope you get your hands on your dream bag soon!! 😉
Do you know if Chanel is changing the gold tone hardware? I finally pulled the trigger and ordered a classic flap bag in small with gold hardware and the description says the hardware is “pale gold”. I love the yellow gold hardware look so I’m worried the pale gold hardware is not going to be the same. Have you seen a classic flap bag with the new gold tone hardware? If yes, that are your thoughts?
I haven’t heard about Chanel changing the gold hardware. There are typically two types of gold hardware - the bright yellow gold (although not as bright or yellow as the 24k plated hardware from years ago) and the lighter “champagne” gold hardware which many people like as it mixes well with both gold and silver jewelry. Perhaps they’re calling the lighter gold “pale” now?
No Chanel classic flap is perfect but hopefully yours is free of defects or quality issues! 🤞 So long as it looks beautiful in your eyes, it’s a winner. 😊
I will never own a Chanel classic double flap. (I do own a Chanel flap bag and a WOC) I can’t do the double flap. It drives me nuts. I can’t wear it crossbody. It falls off my shoulder constantly. I don’t feel this way about all Chanel bags, but the classic flap is too old lady for me. I said it.
Yeah the bad quality with the amount one has to pay is really crazy. With that amount, i can buy a brand new local brand car here or a second hand entry level Honda Jazz. Is my dream bag but when i think of the price, i really can't stomach it with that type of quality and each time i have to baby it when i bring it out. It makes me more worried about the bag which life is already too much to worry about and this is just a handbag.
I haven’t caught up with your older videos... it’s so nice to get to know you more... and that we share many feelings and thoughts that are alike! I am glad I got to watch this morning... a great reminder ... I need to go exchange my flap... or go on a “hunt” for the perfect one for me. I don’t have the energy, time, and patience these days... but I am going to really look everything over ... even the lining.... wish me luck! I don’t wanna see any eye rolls... I get enough of that from my kids ... if I do see one, it may make me head out the door and go & spend at LV instead... where I am always treated good!
If only I saw this video 12 years ago 😂. Tbh, I really think I have to own it to know this is not for me bc it is such a popular bag and pushed by the lux community. My friend is the one who made me buy it. She told me if you are going to get into Chanel, you should buy the classic flap bc it never goes out of style and prices go up all the time. All very true but this bag never made my heart sing. At first I thought it was the color black and it's popularity even though I love black, but later I realized it's also the price, size, strap, and my lifestyle. I'm not the most trendy, but I walk the line where I want my bag to be in style but last me years to come and not go out of style quickly. The minis and coco handles work perfectly for me. Plus the top reason why I love Chanel so much is their marketing strategy and how unique and special they makes me feel. Most bags (except the black classic flap) in that particular style-color-leather-hardware are not available in the store unless they just came out that season. It creates an urge to grab it while you can if you love it. I waited for bags I missed in preloved mkt and it's a pain, plus popular ones can sell above retail. Sorry for the long comment. XO
Becky Panda The minis are great!! Especially as they work well crossbody! I think you just have to stick to the ones that really work for you. I still love the classic flap 💕 just not as an everyday bag. For me, it’s a special occasion bag when I want to feel a bit more dressy. I agree the minis are much more practical for daily use! I love the WOC too!! 😉
@@hellocatwalkcity Agree, everybody's lifestyle and preferences are different. Believe me I tried, I really thought it was a must for any Chanel lover before. Certainly took me forever to realize, but as long as "you" love it. Sorry but I am not a WOC person either. 😣 I think it's bc I don't like to deconstruct what's inside my SLGs. Would save me money if I did...
I’ve been a Chanel collector for years and I agree about the quality issues. My first caviar Jumbo with GHW was perfect. The Caviar was puffy and had a sheen. The leather was seamless through the chain straps. My newer bags have been disappointing and I’ve returned two. I’ve had better success with my purchases from Metiers collection (croc embossed) and with my Medium Vanity. I’m awaiting a medium black caviar. If it’s not perfect, it will be returned. Good luck and best wishes
Ann Wunderlich Thank you for sharing this. It’s helpful to hear about others experiences, especially as you’ve collected Chanel for a while. It’s too bad about the quality - lucky you have some from years ago that are probably excellent quality!!! Have you considered preloved at all?
I just got one at $6500 bc there's price increases but there's minor scratches inside and where the CC is... but it was the last one in the store and I expect the bag to get some scratches with use anyway... I think I will keep it bc the SA who helped us was really lovely
Thank you for sharing the small flaws for a chanel first timer. I'll be looking out for these flaws when purchasing a medium classic flap. Stay safe xo 😘😘
Thanks so much, I was contacted today (being on a waitlist for quite some time) however I’m unable to go inspect it in time. Was told there is no more waitlist and I may not get one within a year. I was feeling down about it however after watching your video, I am ok. There will be more (if it’s meant to be) and I don’t want to rush. I wanted to ask you though, when you inspect & return, is the SA nice about it?
Hmm personally I haven't ran into snarky sales people just ones that don't pay a lot of attention or are extra nice. One time I did meet this guy who's super enthused and friendly! Personally won't be buying at medium flap (or at least for a few years) bc I keep seeing people saying it fits the same as a mini
I don't want a new bag because the first thing that comes to mind is that the original artisans who were at the expert level have passed away(are passing away) and the new artisans are at the novice level. Awesome valid points that you are making.
More Luxe Hmm, there is a dent where my thumb was? 🤨 Wow, Chanel quality really is declining if my thumb can dent it from handling. And no, they should not be reselling this bag to another person until it is repaired bc the lining is bubbled with air pockets as you can see in the video. I actually made the video to hopefully help others avoid buying a bag like this. If Chanel just puts this back in the stock room and sells it to another customer, that’s an even bigger problem in my mind. I just returned it this morning and the SA’s response was “Ohhh okay” as soon as she saw the lining. It’s not supposed to look like that, in case you didn’t know. I have to say, after starting this channel, you are the first, the one and only person, to leave a poor attitude, snarky comment. Everyone else has been so lovely!!! All the best to you ! 💋
More Luxe I bought this bag to love it and cherish it. But for the $$$$ it should not have bubbled lining. I handled the bag just as the SA handled it when she showed it to me, opening the inside, etc. I’m starting to think you May work as a Chanel SA?? 😂
@More Luxe Regardless, the bag is defective. For Pete's sake-->a slanted edge on the left! Really? Sounds like someone on the first day on the job with no training took merchandise from the reject pile.
Thank you yo much for this video💖 I just got my first clasic flap midium and found out that all new bags will have air in the bottom from now on :/ mine has it too and all the other flaps in the store looked just the same as well, its anoying but it is what it is..
Anita Marie Returned it! The SA took one look at the loose lining and said, “Ooohhh okay” and immediately took it back. She asked if I’d like to see another one or take a break and think about it. I chose the latter, taking a break from the boutiques. I do kind of feel bad for the SAs bc it seems like a lot of ppl return the classics due to flaws and defects. She didn’t seem surprised at all. Nor did she offer an apology. I guess it’s a common problem these days. 🤷♀️ Thanks for sticking with me through my saga... hoping to share a happy ending to the story soon!! 😊
@@hellocatwalkcity yeah one of mine had a puffy lining too, but I actually didnt mind, cos the exterior was one of the most perfect classic flaps I've came across for years~~ the batch of leather and structure of that bag was great haha, so I didnt mind the puffy lining kkk
Thanks for the informative video. I was also wondering when you inspecting the bag in the store they can change it for an other one when they wrapping it in the back right?....just about to get my first Chanel bag, but small size🤞🤞🤞
I am to buy one chanel bag. Im down to three: the classic medium flap, leboy old medium, chanel 19 small. I am 46 yo and i am a tote bag girl. I just purchased the book tote small. But I thought 1 chanel bag will complete my "bag power trio" hehe what would u suggest given the choices above considering, age, capacity and versatility.would greatly appreciate your reply.🙏🏼
Hello! I was lucky to be able to get my jumbo with no issues at all. Thanks for the good advice, as well as your sharing of thoughts and experience with the brand...I subbed to your channel to show my love and support. See you... 💕🛍
@@hellocatwalkcity You're welcome! It helps a lot if you inspect the actual bag you're going to purchase before they put it in the box and pack for you. In addition, i do not purchase online if the item is that expensive... 💕
Life of MC The crazy thing is, I did inspect this bag in person. I inspected the first bag too. I just didn’t notice the issues until I got home and checked more thoroughly. I felt pressured to make a decision and I shouldn’t have rushed. Lesson learned. Thanks!
Yeah I said on your previous video the customer service is shocking especially at Rue Cambon. I only had good service in one store and she couldn’t do enough for me, but unfortunately it was out of stock. Rue Cambon never bothered to check stock, this other store in Paris did. Customer service is so important. I have a WOC and a purse. I’m debating a classic, but the price and the service puts me off
Caroline Pritchard Wow. All we want to do is give our hard earned money to Chanel and they make it so hard, right?! 😂 seriously wish service wasn’t better. Love the WOC though!!
I have an SA and have purchased slg from her. Was hoping to finally buy my first classic flap and asked to see other stocks (over imessage cos of lockdown) but she stopped replying to me! I know i’m being picky but i don’t want to go through the hassle of exchanging and all. 😳😑
Thank u so much for this, I just got the exact same bag. Like you I just wanted a nice quality bag n expect perfect quality when you spend that much $ on it. I asked the SA to check for me in the shop as they hv more professional eyes! When I got home on closer inspection I found a problems with stitching v minor but still. The main point I want to thank u for is the air pocket inside the lining! I hv exact same problem, It looked creased on one side! So disappointed. I m taking it back tomorrow for an exchange! Wish me luck.
I am also a crossbody girl. So i would use a lot more my camera bag daily. Vintage Cf i just got will be for special occasions only. Anyway! What other chanel bags would you recommend for crossbody bags for daily use ? Iam curious to know your opinion!
hello catwalk city yea i am really tempted to get the woc.. yours woc collection are so amazing! but how about for medium size capacity bags? Any bags on your mind? I am tryin to get one medium -large size that can wear crossbody and its been difficult deciding!
Hi dear. I love your videos specially it’s very helpful information that you give us thank you so much buy the way Do you know any of consignments store near Chicago area 💖❤️😘
ABC Mom Thank you so much for your kind comment! 💕 I don’t know of any consignment stores in Chicago (I’m in NY) but I highly recommend Fashionphile online. I’ve sold and bought with them and they’re great. Very accurate photos and detailed descriptions, plus generous return policy. Also, I heard from a few different ppl that they quote the same as brick and mortar consignment stores. Hope this helps!! 😘
So u kept the bag? I can't believe it. I need some wine... I thought you were returning it. I mean why keep a defective bag? Please help me understand.
Styled4Life I returned it!! So no need to drink wine! 😂 I just needed a few days to make my decision and making this video helped seal it for me. I will reveal my “new to me” preloved Chanel that I found in my next video!! Thank you 😘
@@hellocatwalkcity No wine, I drunk the whole bottle!!! Just kidding. What was your experience like returning it? Did ur SA ever return your phone call? I'm so happy for u. Can't wait to hear about your preloved bag.
@@fashionandluxury101 Actually, the SA never returned my text msg (claims she never saw it). On the other hand, whenI text my SA at Louis Vuitton, she responds right away, so huge difference in service. When the Chanel SA saw the bubbled lining in the bag, she responded with, "oohhh okay" and took it back immediately. She didn't seem surprised at all and there was no apology or explanation. I got the sense that she's used to clients returning bags with poor quality. I just hope she doesn't put the bag back in the stock room to sell to another person. That would be bad. As for my preloved lambskin- I'm smitten!!! Thanks again dear!
@@hellocatwalkcity That is terrible! Please complain about the service to a manager. That is unacceptable. So happy u returned the bag sweetie. Yes she will put it back on shelf. Sad to say..they resold my friend's warped Boy bag. Crazy huh..it's a shame to resell a defective bag. I will only purchase preloved from now on. Thanks dear for the follow-up.
Is the lining getting sloppy after use? Didnt you see that when you inspected it at the store? I wouldnt keep it either for that expensive price and that bad quality
Miri Kiri Not a stupid question at all! Chanel has such complicated lingo. 😂 C20 is just an abbreviation for the Cruise 2020 collection. Since this is a classic bag (not seasonal item) it will always come out with the Cruise collection. Hope this helps! Thanks so much for watching!
hello catwalk city Thank you very much for the explenation 🙈 The Last time I had a look at the Chanel Classic flap was in Berlin and the bag that they showed me had the exact Same issue with This „air Pocket“. When I noticed it, I thought „hmmm maybe this is normal“ but then I also thought no - for that amount of money no no no! 🙅🏼♀️
Don’t forget the position of the sales agent - they are in commission and majority will kiss _ sS because when we buy we are helping them get commission ($$$) I know because I was a sales agent and believe me the women are so bad - they act and look sweet but they are after one thing, THEIR COMMISSION. When you think that your a customer and should get assistance because when we purchase we are helping the department store to continue with running the business. Sales agents for most of them, you and I are just a number and a bonus to their paycheck. When I shop FYI, I don’t care who it is but if I suspect one is after commission and kissing up to me, I will drop the purchase ....... I walk away into another area and this is WHAT many clients don’t know - once you walk in to a high end Department store you could have anyone assist you. For instance if you’re buying perfume and you are happy with that salesperson you could have them assist you ANYWHERE in any place of the store. I’m very sensitive of who’s up my a_ _ for a commission and are playing the nice game ...... I don’t need people like that!!! I want a person to assist me because they care of their job, they work it to be happy, a natural smile and giving to my needs! After all, we make money to spend it with no dramA!!!
Over rated over priced and not worth the headache. Chanel really is laughing all the way to the bank by selling a piece of leather with many flaws at a horrendously high price with really poor customer service. ‘Here you go butch, roll your ugly ill mannered eyes at me and I am dumb enough to hand over $11,000 for a piece of leather cause I am dumb enough to let you intimidate me and insecure enough to need to buy this to prove myself’. Yes here where I am a medium Chanel flap is about $11,000.
![[REAL vs. FAKE] CHANEL Medium Classic Flap SUPER-FAKE Detail Comparison | My First Luxury](http://i.ytimg.com/vi/O4AtzY9nnRY/mqdefault.jpg)
![[REAL vs. FAKE] CHANEL Medium Classic Flap SUPER-FAKE Detail Comparison | My First Luxury](/img/tr.png)
Hi dears!! Hope you found this video helpful! 👍 Are you considering buying a new Chanel classic flap? If so, what are you biggest concerns/questions? Please share below! 😘
Sadly, the expensive replicas are often now of a higher quality than the real bags. As to ill mannered or eye rolling sales assistants, their behaviour is designed to intimidate, and embarass, with a view to dismissing your complaint. Do not stand for their nonsense. Challenge them immediately, look for the store manager, and the name and contact details of their general manager. Ensure you get the SA's full names, or identifying numbers. When you start making these demands, and object to their behaviour, they quickly realise the game is up, and change their attitude. Be firm, speak calmly, do NOT back down.
I have never dealt with any of this before, but if I were dropping $5000+ at a store, I would NOT accept eye rolling from the SA. I would call them out on it. If I’m paying that much, they better be treating me like a queen while I’m in their store.
Trisha Joy OK, you and I need to be friends. 😂 I like your style!!! 👍
Yes!!
Totally ADORE the bag ...... but if I’m honest I have to admit that I don’t think the quality is worth 6 grand anymore !! I think I’d rather 2 or even 3 gorgeous bags from another house ! 💕💕
I completely agree with the point you made about Chanel SA’s being snobby when you bring in a defected handbag. I was in this situation and they said it was “normal” or “there’s nothing wrong with it”. Its disappointing how the first initial buying of the handbag they are very kind to you, but once you make a return they treat you differently. I now purchase my Chanel handbags preloved. I’d rather not deal with their customer service 😐
Lily Lanh Thank you!! I am with you - I will take a break from Chanel for a while and go preloved if anything. 😘
Sometimes they’ll say each one has unique or individual characters in it!!! Sales technics
Lily Lanh now days they smell bad too not the leather smells more of the strong paint smells
amy han Omg I thought I was going crazy! The first bag I got smelled like chemical. I convinced myself it was okay until I discovered the popped stitch! This one smelled like leather and I really wish I could’ve kept it but with the loose lining, it went back yesterday. It wasn’t meant to be!!
amy han Yup.. sales tactics
I just bought my first classic bag last week and i did an unboxing video. And now that im watching this . I will inspect my bag later! Thank you this is so helpful ❤️
Great advice!!! I agree about not having tolerance with shopping cuz it’s not relaxing when you feel pressured.
All these points were perfect and Im definitely reconsidering purchasing a Chanel flap bag.
Wow! I agree with every single point. Recently, I bought a chanel rectangular mini from 20c and it was my very first chanel purchase. I was thinking it was my dream bag but when I inspected it at home... saw 2 deflated quilts on the back towards the left bottom corner. When I sent pictures to my SA she said it’s normal, stuff the bag, they’re all like that. I still went in store and had to ask for the manager and they were trying to get me to send it to repair and it was a new unused bag! Then after going back n forth they offered an exchange. The manager however was like we have a strict 30 day return policy etc even though clearoy I had reached out to my SA earlier and they were not accepting the quality issue. So... you’re not alone in your experience. Thanks for sharing
TexanChic87 Oh man! 😩Thanks for sharing your story here for others to see!!
Hi catwalk city, I have learned a lot from your analysis! Great points.
also, your voice is so soothing. ❤️
Thank you!! I’m so glad you enjoyed the video! 💕
Last week was my third time buying a Chanel jumbo. And unfortunately I think it’ll be my third time returning. When I received the bag over 10 stitches popped on the bottom of the bag. The bag didn’t come with booklets or the glove used to buff the bag out
Lastly all the puffs were not puffy. For almost 7000 dollars I need quality.
I agree with you 100%!!!
Well I bought one last week from Neiman Marcus which is an hour and half drive just one way. When I got home and inspected the bag, the quilting pattern did not align properly with the left flap when closed. So even the distance from the bottom of the bag to the bottom of the flap was higher on the left side than the right side which made the bag look crooked. Everything else about the bag was fine. However, I wanted to exchange for a better one since it is crazy amount of money that I am spending. So they called yesterday saying another bag had come to the store that is brand new in the box. So, I went in today driving again 3 more hours and this time there was a white scuff on the stitching on the right side of the bag. It was not a residue from plastic or glue or anything and something that looked permanent. It also had bubble inside the bag like yours in the video. When I asked if I can just see one more brand new bag out of the box, the SA just refused saying that’s the store policy to not let customers open more than one new bag from the box. I even joked around that I could return it and come back later as a new customer. It was so obvious that I was not satisfied with either bag and I just wanted to be happy with my huge purchase but the SA was not understanding at all. Then they said that I could look at one more bag that has already been opened and touched and possibly a return. When I saw that one, it looked older and it had 26 serial number compared to the others that were 29 serial number. I told her that I’ll just walk around the mall and think about it some more. Later, I decided to just return it. I was so unhappy about how unaccommodating they were about their customer’s satisfaction. :( I will have to travel to another state next month for a personal reason but they do have a Chanel boutique there. I hope that they have better quality ones and at least let me compare a few bags before I can purchase one that I am most happy with. I just want to purchase one that I love 100%! Why is it so difficult?! 😢
Chloe What!??? I never heard of a policy limiting customers from seeing more bags. Wow, I’m so disappointed to hear about your experience. You did the right thing returning it. Either wait till you find one with excellent craftsmanship or consider going vintage. I’m very happy with my vintage classic flap and still haven’t found a new one without issues. It’s such a shame. Quality needs to be more consistent. Good luck to you babe! Thanks for sharing your story! 😘
Thank you so much for listening and your response! I really needed to vent about my experience. I really felt like crying there since I went there excited and hoping to exchange with the perfect bag. And my heart does sing thinking about owning my dream bag! I woke up super early and made my husband get up early too! I was so surprised about their policy since I compare bags all the time at Louis Vuitton or any other store before purchasing the best one. And I’ve always been treated extremely well as a customer. I saw your vintage Chanel and it’s absolutely gorgeous! I am happy you found the bag you love. Hopefully, my experience at the boutique will be better. There is also another a Neiman Marcus at the same mall so I guess at least I have more options. Thank you so much!
Chloe You drove such a long way (twice) so I don’t blame you at all for feeling so disappointed! I really hope you get your hands on your dream bag soon!! 😉
hello catwalk city Thank you so much! 🙋🏻♀️❤️
I totally am a tactile person too!!! Every detail about the CHANEL classic flaps make me so happy!!
From Jen with Hope Yes!! All about the tactile experience!!! 😂
@@hellocatwalkcity Now I'm tempted to go for the Teddy Blake bag that is Channel inspired because I'm tactile, too!
Marta Villanueva Ooohhhh
@@hellocatwalkcity See Handbagcrave: Serence for Channel inspired or Liza quilted chain
@@hellocatwalkcity "Sylvia" [ Nappa ] is the search word(s) for TeddyBlake.com and an orange QUILTED purse should come up.
Thank you for sharing your experience. It was very helpful!
I’m glad you found the video to be helpful! Thank you for watching!
Do you know if Chanel is changing the gold tone hardware? I finally pulled the trigger and ordered a classic flap bag in small with gold hardware and the description says the hardware is “pale gold”. I love the yellow gold hardware look so I’m worried the pale gold hardware is not going to be the same. Have you seen a classic flap bag with the new gold tone hardware? If yes, that are your thoughts?
Your video helps me with the look outs for the imperfections when my bag arrives. Thank you so much!
I haven’t heard about Chanel changing the gold hardware. There are typically two types of gold hardware - the bright yellow gold (although not as bright or yellow as the 24k plated hardware from years ago) and the lighter “champagne” gold hardware which many people like as it mixes well with both gold and silver jewelry. Perhaps they’re calling the lighter gold “pale” now?
No Chanel classic flap is perfect but hopefully yours is free of defects or quality issues! 🤞 So long as it looks beautiful in your eyes, it’s a winner. 😊
I will never own a Chanel classic double flap. (I do own a Chanel flap bag and a WOC) I can’t do the double flap. It drives me nuts. I can’t wear it crossbody. It falls off my shoulder constantly. I don’t feel this way about all Chanel bags, but the classic flap is too old lady for me. I said it.
I couldn't agree with you more...it just took me 12 years to realized and sell...
Yeah the bad quality with the amount one has to pay is really crazy. With that amount, i can buy a brand new local brand car here or a second hand entry level Honda Jazz. Is my dream bag but when i think of the price, i really can't stomach it with that type of quality and each time i have to baby it when i bring it out. It makes me more worried about the bag which life is already too much to worry about and this is just a handbag.
I haven’t caught up with your older videos... it’s so nice to get to know you more... and that we share many feelings and thoughts that are alike! I am glad I got to watch this morning... a great reminder ... I need to go exchange my flap... or go on a “hunt” for the perfect one for me. I don’t have the energy, time, and patience these days... but I am going to really look everything over ... even the lining.... wish me luck! I don’t wanna see any eye rolls... I get enough of that from my kids ... if I do see one, it may make me head out the door and go & spend at LV instead... where I am always treated good!
Aw yay, glad you're enjoying these older videos. Good luck at Chanel! I hope you find your perfect one!
"does it make your heart sing?" HA! yes, yes it does i love this bag i wishhhhhhh
Zara’s Etafa 🎶
If only I saw this video 12 years ago 😂. Tbh, I really think I have to own it to know this is not for me bc it is such a popular bag and pushed by the lux community. My friend is the one who made me buy it. She told me if you are going to get into Chanel, you should buy the classic flap bc it never goes out of style and prices go up all the time. All very true but this bag never made my heart sing. At first I thought it was the color black and it's popularity even though I love black, but later I realized it's also the price, size, strap, and my lifestyle. I'm not the most trendy, but I walk the line where I want my bag to be in style but last me years to come and not go out of style quickly. The minis and coco handles work perfectly for me. Plus the top reason why I love Chanel so much is their marketing strategy and how unique and special they makes me feel. Most bags (except the black classic flap) in that particular style-color-leather-hardware are not available in the store unless they just came out that season. It creates an urge to grab it while you can if you love it. I waited for bags I missed in preloved mkt and it's a pain, plus popular ones can sell above retail. Sorry for the long comment. XO
Becky Panda The minis are great!! Especially as they work well crossbody! I think you just have to stick to the ones that really work for you. I still love the classic flap 💕 just not as an everyday bag. For me, it’s a special occasion bag when I want to feel a bit more dressy. I agree the minis are much more practical for daily use! I love the WOC too!! 😉
@@hellocatwalkcity Agree, everybody's lifestyle and preferences are different. Believe me I tried, I really thought it was a must for any Chanel lover before. Certainly took me forever to realize, but as long as "you" love it. Sorry but I am not a WOC person either. 😣 I think it's bc I don't like to deconstruct what's inside my SLGs. Would save me money if I did...
In Singapore This Bag cost around $10.000, maxi classic flab in caviar It's my dream bag, But with that price, I don't think so will get it
I’ve been a Chanel collector for years and I agree about the quality issues. My first caviar Jumbo with GHW was perfect. The Caviar was puffy and had a sheen. The leather was seamless through the chain straps. My newer bags have been disappointing and I’ve returned two. I’ve had better success with my purchases from Metiers collection (croc embossed) and with my Medium Vanity. I’m awaiting a medium black caviar. If it’s not perfect, it will be returned. Good luck and best wishes
Ann Wunderlich Thank you for sharing this. It’s helpful to hear about others experiences, especially as you’ve collected Chanel for a while. It’s too bad about the quality - lucky you have some from years ago that are probably excellent quality!!! Have you considered preloved at all?
This is so true, especially what you said about the sales associates at Chanel. I thought I was the only one that noticed lol Great video, thanks 🙏
Thank you for the recommendation, I’m saving all my money to get that bag! 🥰
I just got one at $6500 bc there's price increases but there's minor scratches inside and where the CC is... but it was the last one in the store and I expect the bag to get some scratches with use anyway... I think I will keep it bc the SA who helped us was really lovely
Thank you for sharing the small flaws for a chanel first timer. I'll be looking out for these flaws when purchasing a medium classic flap. Stay safe xo 😘😘
Thanks so much, I was contacted today (being on a waitlist for quite some time) however I’m unable to go inspect it in time. Was told there is no more waitlist and I may not get one within a year. I was feeling down about it however after watching your video, I am ok. There will be more (if it’s meant to be) and I don’t want to rush.
I wanted to ask you though, when you inspect & return, is the SA nice about it?
Hmm personally I haven't ran into snarky sales people just ones that don't pay a lot of attention or are extra nice. One time I did meet this guy who's super enthused and friendly! Personally won't be buying at medium flap (or at least for a few years) bc I keep seeing people saying it fits the same as a mini
I don't want a new bag because the first thing that comes to mind is that the original artisans who were at the expert level have passed away(are passing away) and the new artisans are at the novice level. Awesome valid points that you are making.
Marta Villanueva Interesting point! 🤔
More Luxe Hmm, there is a dent where my thumb was? 🤨 Wow, Chanel quality really is declining if my thumb can dent it from handling. And no, they should not be reselling this bag to another person until it is repaired bc the lining is bubbled with air pockets as you can see in the video. I actually made the video to hopefully help others avoid buying a bag like this. If Chanel just puts this back in the stock room and sells it to another customer, that’s an even bigger problem in my mind. I just returned it this morning and the SA’s response was “Ohhh okay” as soon as she saw the lining. It’s not supposed to look like that, in case you didn’t know. I have to say, after starting this channel, you are the first, the one and only person, to leave a poor attitude, snarky comment. Everyone else has been so lovely!!! All the best to you ! 💋
More Luxe I bought this bag to love it and cherish it. But for the $$$$ it should not have bubbled lining. I handled the bag just as the SA handled it when she showed it to me, opening the inside, etc. I’m starting to think you May work as a Chanel SA?? 😂
In all fairness, other TH-camrs touch the bag the same way when they are talking about the the quality of their bag.
@More Luxe Regardless, the bag is defective. For Pete's sake-->a slanted edge on the left! Really? Sounds like someone on the first day on the job with no training took merchandise from the reject pile.
Thank you yo much for this video💖
I just got my first clasic flap midium and found out that all new bags will have air in the bottom from now on :/ mine has it too and all the other flaps in the store looked just the same as well, its anoying but it is what it is..
Be sure to keep us posted as to how it went when you returned it!
Anita Marie Returned it! The SA took one look at the loose lining and said, “Ooohhh okay” and immediately took it back. She asked if I’d like to see another one or take a break and think about it. I chose the latter, taking a break from the boutiques. I do kind of feel bad for the SAs bc it seems like a lot of ppl return the classics due to flaws and defects. She didn’t seem surprised at all. Nor did she offer an apology. I guess it’s a common problem these days. 🤷♀️ Thanks for sticking with me through my saga... hoping to share a happy ending to the story soon!! 😊
@@hellocatwalkcity yeah one of mine had a puffy lining too, but I actually didnt mind, cos the exterior was one of the most perfect classic flaps I've came across for years~~ the batch of leather and structure of that bag was great haha, so I didnt mind the puffy lining kkk
Thanks for the informative video. I was also wondering when you inspecting the bag in the store they can change it for an other one when they wrapping it in the back right?....just about to get my first Chanel bag, but small size🤞🤞🤞
ive always been wondering, are repairs ever free for chanel or dior if we take it to the boutiques? 🤔
I am to buy one chanel bag. Im down to three: the classic medium flap, leboy old medium, chanel 19 small.
I am 46 yo and i am a tote bag girl. I just purchased the book tote small. But I thought 1 chanel bag will complete my "bag power trio" hehe what would u suggest given the choices above considering, age, capacity and versatility.would greatly appreciate your reply.🙏🏼
When you return an item in Chanel, will they give you refund or only store credit?
Love your collection!
Hello! I was lucky to be able to get my jumbo with no issues at all. Thanks for the good advice, as well as your sharing of thoughts and experience with the brand...I subbed to your channel to show my love and support. See you... 💕🛍
Life of MC Thank you so much!!! And thanks for sharing about your jumbo!! Gives me hope that there is a “perfect” one out there for everyone!! 😘
@@hellocatwalkcity You're welcome! It helps a lot if you inspect the actual bag you're going to purchase before they put it in the box and pack for you. In addition, i do not purchase online if the item is that expensive... 💕
Life of MC The crazy thing is, I did inspect this bag in person. I inspected the first bag too. I just didn’t notice the issues until I got home and checked more thoroughly. I felt pressured to make a decision and I shouldn’t have rushed. Lesson learned. Thanks!
@@hellocatwalkcity That's really frustrating. I hope you get the perfect replacement soon. Keep us posted, thanks!
Yeah I said on your previous video the customer service is shocking especially at Rue Cambon. I only had good service in one store and she couldn’t do enough for me, but unfortunately it was out of stock. Rue Cambon never bothered to check stock, this other store in Paris did. Customer service is so important. I have a WOC and a purse. I’m debating a classic, but the price and the service puts me off
Caroline Pritchard Wow. All we want to do is give our hard earned money to Chanel and they make it so hard, right?! 😂 seriously wish service wasn’t better. Love the WOC though!!
I have an SA and have purchased slg from her. Was hoping to finally buy my first classic flap and asked to see other stocks (over imessage cos of lockdown) but she stopped replying to me! I know i’m being picky but i don’t want to go through the hassle of exchanging and all. 😳😑
Thank u so much for this, I just got the exact same bag. Like you I just wanted a nice quality bag n expect perfect quality when you spend that much $ on it. I asked the SA to check for me in the shop as they hv more professional eyes! When I got home on closer inspection I found a problems with stitching v minor but still. The main point I want to thank u for is the air pocket inside the lining! I hv exact same problem, It looked creased on one side! So disappointed. I m taking it back tomorrow for an exchange! Wish me luck.
I wish I could share the photos here!
sassoferrato21 Oh dear, good luck!! I hope you can exchange for one that you’re 💯 happy with!! 🤞
Hi please tell me what series your bag is
Omg I can not believe they sold you this bag. Shameful
$5,800?!!! Laughs hysterically in 2022.
noo status symbol is existent for me hahhha
I am also a crossbody girl. So i would use a lot more my camera bag daily. Vintage Cf i just got will be for special occasions only. Anyway! What other chanel bags would you recommend for crossbody bags for daily use ? Iam curious to know your opinion!
I’m a WOC lady! I love the Chanel WOCs for easy everyday use, but I know they’re quite mini and may not be for everyone!
hello catwalk city yea i am really tempted to get the woc.. yours woc collection are so amazing! but how about for medium size capacity bags? Any bags on your mind? I am tryin to get one medium -large size that can wear crossbody and its been difficult deciding!
I don’t have any Chanel crossbody bags except for my WOCs! The hunt is half the fun so hopefully you find something you love!
hello catwalk city i see!! Yeah! Not in a hurry~! Thank you! Have a great week!
Hi dear. I love your videos specially it’s very helpful information that you give us thank you so much buy the way Do you know any of consignments store near Chicago area 💖❤️😘
ABC Mom Thank you so much for your kind comment! 💕 I don’t know of any consignment stores in Chicago (I’m in NY) but I highly recommend Fashionphile online. I’ve sold and bought with them and they’re great. Very accurate photos and detailed descriptions, plus generous return policy. Also, I heard from a few different ppl that they quote the same as brick and mortar consignment stores. Hope this helps!! 😘
Thank you so so so much for recommendation 😍🥰💖💖💖💖😘😘😘
So u kept the bag? I can't believe it. I need some wine... I thought you were returning it. I mean why keep a defective bag? Please help me understand.
Styled4Life I returned it!! So no need to drink wine! 😂 I just needed a few days to make my decision and making this video helped seal it for me. I will reveal my “new to me” preloved Chanel that I found in my next video!! Thank you 😘
@@hellocatwalkcity No wine, I drunk the whole bottle!!! Just kidding. What was your experience like returning it? Did ur SA ever return your phone call? I'm so happy for u. Can't wait to hear about your preloved bag.
@@fashionandluxury101 Actually, the SA never returned my text msg (claims she never saw it). On the other hand, whenI text my SA at Louis Vuitton, she responds right away, so huge difference in service. When the Chanel SA saw the bubbled lining in the bag, she responded with, "oohhh okay" and took it back immediately. She didn't seem surprised at all and there was no apology or explanation. I got the sense that she's used to clients returning bags with poor quality. I just hope she doesn't put the bag back in the stock room to sell to another person. That would be bad. As for my preloved lambskin- I'm smitten!!! Thanks again dear!
@@hellocatwalkcity That is terrible! Please complain about the service to a manager. That is unacceptable. So happy u returned the bag sweetie. Yes she will put it back on shelf. Sad to say..they resold my friend's warped Boy bag. Crazy huh..it's a shame to resell a defective bag. I will only purchase preloved from now on. Thanks dear for the follow-up.
Styled4Life e
Is the lining getting sloppy after use? Didnt you see that when you inspected it at the store? I wouldnt keep it either for that expensive price and that bad quality
Elemental nova Brand new bag. I just returned it today! Check out my Instagram @hellocatwalkcity to see what I bought instead!!! 😊
Sorry if this is a stupic question but why is it called „C20“ Classic flap 🙈
Miri Kiri Not a stupid question at all! Chanel has such complicated lingo. 😂 C20 is just an abbreviation for the Cruise 2020 collection. Since this is a classic bag (not seasonal item) it will always come out with the Cruise collection. Hope this helps! Thanks so much for watching!
hello catwalk city Thank you very much for the explenation 🙈 The Last time I had a look at the Chanel Classic flap was in Berlin and the bag that they showed me had the exact Same issue with This „air Pocket“. When I noticed it, I thought „hmmm maybe this is normal“ but then I also thought no - for that amount of money no no no! 🙅🏼♀️
Don’t forget the position of the sales agent - they are in commission and majority will kiss _ sS because when we buy we are helping them get commission ($$$)
I know because I was a sales agent and believe me the women are so bad - they act and look sweet but they are after one thing, THEIR COMMISSION. When you think that your a customer and should get assistance because when we purchase we are helping the department store to continue with running the business. Sales agents for most of them, you and I are just a number and a bonus to their paycheck.
When I shop FYI, I don’t care who it is but if I suspect one is after commission and kissing up to me, I will drop the purchase ....... I walk away into another area and this is WHAT many clients don’t know - once you walk in to a high end Department store you could have anyone assist you.
For instance if you’re buying perfume and you are happy with that salesperson you could have them assist you ANYWHERE in any place of the store. I’m very sensitive of who’s up my a_ _ for a commission and are playing the nice game ...... I don’t need people like that!!!
I want a person to assist me because they care of their job, they work it to be happy, a natural smile and giving to my needs! After all, we make money to spend it with no dramA!!!
The ride snarky sa are in every designer boutique. Says volumes about them only. Miserable people.
Over rated over priced and not worth the headache. Chanel really is laughing all the way to the bank by selling a piece of leather with many flaws at a horrendously high price with really poor customer service. ‘Here you go butch, roll your ugly ill mannered eyes at me and I am dumb enough to hand over $11,000 for a piece of leather cause I am dumb enough to let you intimidate me and insecure enough to need to buy this to prove myself’. Yes here where I am a medium Chanel flap is about $11,000.
Imagine the animal skin because of the demand