كيفية إصدار استرداد على فلوسي How to initiate a refund from Foloosi Merchant- Arabic Version -

In the process of usual sales and business transactions, the merchants would receive payments from the customer through Foloosi Payment Gateway as per the purchases made. The merchant can receive payments through multiple mode of payments through Foloosi Payment Gateway such as Payment Links, API Integration, Subscriptions or QR code.
However, in a scenario where the merchant needs to initiate a full or partial refund on request of the customer due to any cause, as per the terms and conditions of the merchant, the refund can be issued to the customer on or before 15 days from the date of payment.
Listed below are the steps to initiate refunds to the customer:
Step 1:
Please login to the merchant panel and in the dashboard under the Transactions tab on the left sidebar, click on Merchant Transactions where you can view the transaction history of all the received payments.
Link to Transactions page: merchant.foloosi.com/sales-re...
Step 2:
Identify or locate the transaction to which the refund needs to be issued by searching with the Transaction ID or Customer Name.
Step 3:
Once the transaction for which the refund needs to be issued is identified, go to the Action header. Under Action, click on View and then click on the Refund option which will open a Refund Request pop-up window.
Step 4:
In the Refund Request pop-up window, select the Refund Type:
Full: For full amount refund.
Example: Full refund of AED 50 on the payment of AED 50
Partial: For partial amount refund
Example: Partial refund of AED 30 on the full payment of AED 50
Next, enter the reason for the refund in the Description field which is optional, and then click on Request Refund.
This will initiate the refund process and the amount paid will be refunded back to the customer’s bank account within 3 to 7 days. The refund process may require additional time incase of any unforeseen technical issues in the process and may extend up to 15 to 30 days.
Step 5:
Once the refund is initiated, you can view the status of the refund by clicking on Merchant Refund under the Refund tab on the left sidebar of the dashboard.
Note: The same process is followed for requesting a refund from Partner Transactions. Here, once the refund of a partner transaction is requested, the refund status can be viewed in the Partner Refunds dashboard.