ไม่สามารถเล่นวิดีโอนี้
ขออภัยในความไม่สะดวก
Princess Cruise Line Tried To Do Me Dirty With A Cabin Upgrade
ฝัง
- เผยแพร่เมื่อ 17 ธ.ค. 2022
- Just sharing a story of how Princess Cruise Line tried to do me wrong with what they called a cabin upgrade.
Check out and subscribe to our second TH-cam channel High Seas Sounds - / channel
Thank you for joining us on today's video, please hit the thumbs up button and subscribe button. We look forward to seeing you next time.
EMAIL: holyshipcruising@gmail.com
FACEBOOK: / highseascruising
INSTAGRAM: / highseascruising
High Seas Sounds: / channel
High Seas Cruising Merchandise: teespring.com/stores/highseas...
As an Amazon associate, I earn from qualifying purchases from Amazon.com. I get commissions for purchases made thru links in this video.
Essential Cruise Items:
Luggage Tags - amzn.to/3SL5zSF
USB Fan - amzn.to/3QH8xpx
Night Light - amzn.to/3oWOmYP
Magnetic Hooks - amzn.to/3vJz11x
Laundry Bag - amzn.to/3wygTbH
Micro Fiber Travel Towel - amzn.to/3FzxazL
Towel Bands - amzn.to/3whAewl
Cruise Ship Power Supply - amzn.to/388NFH3
Telescopic Stainless Steel Straws - amzn.to/3KsQ6lu
#highseascruising
#cruisetips
![บุษบา - วงชานเมือง [LiveCoverVertion] Original : เมนทอล](http://i.ytimg.com/vi/Dm81sKcd9rs/mqdefault.jpg)
Same thing happened to me on Island Princess. A year before the cruise, picked a rear cabin that had a larger deck because it was at the rear corner, and also offered a partial aft view. Paid cruise off 6 months before sailing. 1 month before sailing, we get an email saying they are taking our cabin for covid quarantine, and they've moved us to a similar class cabin, but much worse position on the ship!
Two things really bother me about what they did. The first is, why can they not know until 1 month in advance which cabins become covid quarantine? The second is, there is a price difference of a few hundred bucks between picking your own cabin and allowing Princess to pick your cabin. AT THE VERY LEAST, when they move you like this, they should give you an immediate refund of this difference.
Very intriguing! I had almost the exact same thing happen to me for the Regal Princess. I booked one of those 8 staterooms with the larger balcony, paid my deposit and several months later received a letter from Princess to tell me I had been upgraded (they gave no reason) but this was the EXACT scenario being “upgraded”, although I did not get charged more.
When I contacted my travel agent, she felt this was a bonus, but exactly like you, I knew it was a downgrade. She wouldn’t fight for me with Princess and so I had a choice - cancel and find an agent who would fight for me, or grin and bear it and be at the corporation’s mercy.
I chose to cancel the whole cruise, fire my travel agent, move to a new travel agent and am booking through her now.
It’s funny how contracts between big corporations often times are one way protecting themselves but not the consumer.
If you catch it early enough you can get your cabin back.
The reason your TA wouldn’t fight for you is because she is the one who opted you into the “complimentary upgrade”.
When booking the cruise one of the questions is “would you like a complimentary upgrade if one becomes available?” So I’m 99% sure in your scenario that is what happened. Personally when booking cruises I use the princess cruise planners. It’s much less of a hassle and it’s cheaper than a 3rd party TA.
@@Perfecc101 If you are having to pay a TA, you are using the wrong TA.
I am happy for you! They have done me wrong several times and have not any good endings even with persistence. 😊
@@Seadia_Delmarsome of them DO charge planning fees because abusive people use their free services for hours then cancel everything and book elsewhere. Just like a consult fee that doctors, lawyers and other consultants charge, some TAs are tired of being used for free information and need to be reimbursed for their time
Fantastic outcome ! Can take ages on the phone with Princess but always good to persevere too.
This is where a good travel agent can be of benefit. Key word: good.
I had the same problem about a transpacific cruise. I had picked out the cabin we wanted. 2 days ago Prince "upgraded" me to a cabin under the pool! They said I had 48 hours to not accept the "upgrade". I called and was told my original cabin was gone. They now gave me an obstructed balcony. This after 22 cruise with Princess. Not happy.
I would cancel and rebook with another cruise line.. That is
terrible!
That truly sucks, sorry that happened to you.🥺
Just curious. I am doing a transpacific, and am concerned about this issue as well since it seems like its actually getting full. I have not paid in full yet, so my question is, did they wait until you paid in full to "upgrade" you? I am most concerned in corporations that once they have my money, that will be the time that they decide to take advantage.
@@---jt5wg Yes, it was after I paid in full.
Call dropped = you got hung up on because they didn’t want to deal with the problem any more. I’ve had this happen in several instances.
I don’t think so. I’ve called several times and they are so busy, unfortunately it happens.
Booked a transatlantic 16 day cruise on Sun Princess for September in deluxe balcony. Booked an excursion during the "sale" @ $249.95 less a 20% discount. NOW the price is $214.95. I called, they can't do anything but tell me to bring the receipt onboard and see what they can do. My TA got the same answer. I was a TA for 20+ years. The customer service is appalling. I am going to persevere because PRINCIPLE! I am not working on my cruise. Thank you for sharing your story.
Really glad you got a much better deal. I always find it frustrating, when I call someone to solve a problem and they don’t want to help, but then call the same company later, get a different agent and get a completely different response. It should be the better solution the first time, every time.
I had a very similar experience when Princess switched our May cruise from the Crown princess to the Royal princess. I had booked very early to be sure to get a corner aft with an extended balcony on the Crown. They move us to a mid-ship directly under the lido deck. It took me 3 days and 3 phone calls but we eventually ended up with an extended aft cabin on the Baja deck for about $50 less per person.
Your patience is unmatched! Glad it all worked out for you guys!
More than half the time when a business has a problem it’s usually the employee not the business I’m glad you got that resolved and you found someone who is willing to work
❤thank you for sharing. This is typical experience unfortunately with Princess. Princess is not customer focused in my experience.
It goes to prove that ‘customer service’ should be the decision makers, because it makes a significant difference to the customer.
It is a strategy to put customers on hold to for long periods of time, in the hope that you just give up and hang up.
Yes indeed. Putting you on hold for a long time is the SOP for call centres to wear you down.
Yup.
They changed my room one time and I did not like the new area and Princess said I had 24 hours to let them know I wanted my original room back. But when I called they said they would try to get my room back but ended up they could not. So I canceled that cruise. Plenty of other cruise lines that I can go on.
Good for you. The customer is King. This will be a strong message to them not to muck around with the customer.
Thank you, now I know what to expect with Princess customer service.
They sure did try to do you dirty and 3 hours on the phone only to be disconnected! I’m glad it all worked out in your and Tiff’s favor.
The ship’s deck plan identifies the category of each cabin on the ship. An “upgrade” would put you into a cabin in a higher category on the cruise line’s scheme. Sadly, this is not always congruent with our personal preferences. (A midship cabin, for example, might be in a higher category than one that is far forward even if it is smaller.) If I’ve chosen a cabin for some particular reasons, I will check the “no upgrade” option to make sure that I don’t get a cabin in a higher category that doesn’t meet my needs. (And, of course, any upgrade must be into a higher category-which could be a cabin of the same type.)
I totally agree with you. Princess call centre is totally useless. I made a few calls to ask or request something, and the only answers I got were 'I don't know', or 'I can't do that'. I have made the same requests with other cruise lines and never had any issues.
I love Princess. Glad for the happy ending. The mini suites on that ship are wonderful. Enjoy the cruise!
Thanks so much!
Great news. We have upgraded you to our “Bilge” room. Whereas you could have been rained on if you were on your balcony, you will be protected from that with your new, non-opening porthole. You will also get that real ship experience as you will have a clear audible experience hearing the engines running 24 hours a day. You will also have direct access to the sun decks as you are only 3 floors below the bottom of the lifts. There’s lots of room for two on your bunk beds and the bathroom is just down the corridor.
Although we would normally charge you more for this, if you ring us for 3 hours we will say we will remove the surcharge. We won’t actually remove it, but we will say we will.
Have a great cruise. Princess.
This is why I use a travel agent. Ours spent hours on hold to deal with stuff.
That would make things easier for us but I learn more doing it myself even when this happens
@@HighSeasCruising I've learned my patience doesn't always hold up well.
Good morning! Glad everything worked out in the end, but it is frustrating.
You are going to love Alaska!!
I have a friend who's our travel agent as I don't have any patience for stupidity as I grow older!!! She gets me all kinds of extras!
Yes. Listening to this video made me appreciate my travel agent even more. I know she has spent hours on the phone for me this past year related to rebooking.
You’re such a great husband for going through all that to give your lady a special birthday cruise. I totally understand your frustration. I don’t like dealing with the customer service overseas as they don’t have access to the same information they have here. Alaska is one of our favorite destinations. Have a fabulous trip!
Gosh that’s awful! Sorry you went through that! We literally just sailed on the Enchanted Princess and literally booked the cruise one week prior to departure- requested an upgraded balcony in any part of the midship or Aft. We had zero issues, had a beautiful room and larger balcony than expecting. Overall it was a pleasant experience and we booked directly through Princess.
Princess has the WORST customer service!
I've experienced the overseas call center myself. It was a call that lasted about 1 1/2 hours then click, disconnected. Second try I spoke with someone in the States. The problem we had with our booking went away in about 10 minutes. Enjoy Alaska, it's fantastic!
You needed to have your booking marked "do not upgrade/move". When you use a Princess Vacation Planner you will have more control of your trip
That does not apply to moving your for quarantine cabins. I had my MSC aft balcony taken for covid quarantine rooms, did not get any compensation, put me in a regular connecting balcony that took me 3 weeks to get changed to a non connecting. By the time I actually got on the ship I was so over MSC. But I did say I would give them another shot as this was only a few months after cruising started up again and presently have yacht club booked. Bet they wont take THAT room for quarantine *knocks on wood*
Makes sense. Not unlike selecting 'Do Not Substitute' when buying a grocery delivery online.
That's BS. After paying the deposit, the 20 pages of documents CHANGED the terms and conditions, a violation of contract law. The "new" terms stated if I elected an upgrade, the cruise line could change it. I called the booking agent and told them it was NOT possible to check that in either the booking website or on Princess. A class action lawsuit may put a stop to this practice. The attorneys will make the money, and the cruise line may pay a lot. Classic bait and switch.
@@richards.4116 I am speaking from my experience with my Princess Vacation Planner not a "booking agent". The planners are different.
@@richards.4116 that’s what I thought if you booked a select room and pay in full your bound as are they bound to the contract, right?
It’s not just Princess that does this. My first cruise was with Royal Caribbean many years ago. When I booked, I booked what I felt was the best location for me. When we arrived for checkin we had been upgraded. The upgrade stressed me out so much I had a full panic attack. I got over it and enjoyed my cruise but the room itself in my opinion was not an upgrade at all.
The booking process on Princess was abhorrent for me the other day. I can't even begin to describe it, but I haven't even sailed on them yet and I have a VERY sour taste in my mouth. And we had the same issue with always getting the call center where they take an obnoxious amount of time. I learned to ask for "Guest Services in the US" and they get me to someone that can help in just a few min.
Your patience is commendable. Great outcome too. Big takeaway keep your eye on new specials.
Surprising that they would use premium cabins for quarantined passengers. I was quarantined twice last year once on the Enchanted Princess and on the Island Princess both times for eight days. I went from a standard balcony to an almost fully obstructed (90%) Oceanview cabin on deck 8. I will say I was treated very well while quarantined, the food was actually better than the dining room food.
Very helpful!!
I have always advocated, "Document, Document, Document" you lucked out big time and it is nice to see that they made this right.
You must be in the medical field😂😂😂😂
Something needs to be done with the problems at Princess. I have had similar problems with Princess and I am Elite.
Ugh this sounds very aggravating. I hope the cruise is awesome!! I have noticed in general if I get someone on the phone like the first operator and all I’m hitting are brick walls that it’s easier for me to just nicely end the call and try your luck with another operator. Happy sailing 😊
Great story! We missed getting aboard because of the luggage issues at Fort Lauderdale. Next day on a plane to the first Caribbean island then boarded there with an upgraded cabin, nonetheless the difference for missing those first two days. (We always get the travel insurance) Princess aims to do the best for their customers!
Same thing happened to us on Holland America! Total B/S! Told us our cabin was going to be used for quarantine and lo and behold someone else was in it! My educated guess is they booked that room twice and chose you to get screwed! They should have given you a mini-suite for FREE! But in the end it shouldn’t have been that hard to get it resolved! Each cruise we go on we set up a separate folder with all the info for that cruise kept in it.
Very happy everything turned out great in the end. 👏👏
Thank you for reporting your frustration. I forgot the ship you were on ( and don’t want to waste mt time listening to it) probably the Royal class ship. Size is not always everything ( at least for cabins). You picked the least expensive obstructed deluxe balcony. The room has a love seat and many of the balconies are larger, but have a steel versus glass railings. Your location in the front of deck 8 is right on top of the Princess theatre. Yes you had a large balcony ( in Alaska it’s better to be on deck so hear the commentary or put the live TV Chanel on full blast ), but you could hear and feel the vibration from downstairs. Plus being so far up front you could hear the anchor, plus the movement of the ship is more than the middle!
You were lucky to be moved to a higher category ( non obstructed standard balcony). I did not hear the cabin number.
Sorry I have been on Princess 140 times and they did you a favour! There are some rooms with larger balconies than what you had!
I’m booked on a TA on the Sun Princess in September. I’ve come to learn that Customer Service is poor when you call after hours or weekends. They are clueless and you get the run around or worse put you on hold and the call keeps getting disconnected.
I have a designated agent based in the US with Princess and she is amazing. One phone call or email and my questions are answered, problems solved.
Glad to hear it was resolved, and I too am booked on Discovery Princess May 14th and have also had some not so wonderful experiences with their customer Service. Although, similar to your situation, once on the phone with some one in the US, it was resolved VERY quickly.
Hi! So glad everything worked out well for y’all! Every time I have to deal with an overseas call center, it’s an awful experience.
This was a roller coaster of a ride. I have found that it always depends on who you get when it comes to customer service.
great outcome :) when you said the ph dropped out I thought ohhh nooo. it shows that being persistent wins out :) also shows the wonders of getting someone on the ph, that is not from an overseas call center but is from your own country :) I would have been crazily stressed, but like you would have kept pushing. I also keep copies of every single transaction I ever do online for my self booked cruises. thank God I do as over 2 different cruises had $930 of onboard spending money just vanish off of our account. without proof I never would have got it back. I do that for anything I purchase or order online, just in case :)
Great story. Thanks, I am booked to Alaska in August. Hope I don't have your type problem.
Glad it worked out for you. My first response would have been "make the smaller room a quarantine room".
It did seem like an odd location to pick
@@HighSeasCruising These cabins are located by the medical center. Easy to isolate.
Thank you so very much Chris!!! I have heard other complaints from other UTUBE channels
Pre-Covid we had a cruise from HELL on Princess, problems were never resolved. Our booking agent was told "there are a lot of cruisers out there and we don't need you". We will never cruise Princess again, what happens on Princess stays with you forever! Wait the problems will snow ball on board.
Well done for hanging in there and calling back!
This is not quite the same however Carnival called with an offer to "UPGRADE" us to a balcony room for the normal difference of the price. My wife excepted the offer and my credit card was charged after the cruise was paid off. The real problem was my wife is NOT authorized to use the card. When we got on the cruise I found out that the balcony was below the Lido. I was so mad on the first morning because they were moving deck chairs. I complained to customer service everyday and when we got back Carnival admitted that there were lots of complaints for that cabin. Carnival finally refunded the difference that I paid and gave me a $400 credit towards a new cruise. I was happy but it also took about 3 hours to get it resolved.
So glad it worked to your advantage. That was a lot of work on your part, I would have done the same. Have a great cruise!
In today's world it takes so much patience to travel. My husband would do exactly the same you did keep calling stay on hold and copies of reservations on hand.
Happy cruising!
Awesome!!!! Great ending!!!!! Your patience paid off👍🚢👍
You are nicer then me. When they said they had to move me to an upgrade....then I would have demanded an upgrade or leave me in the room I have already picked and paid for. The word "upgrade"....I would have stressed that over and over...plus the $50. each for the inconvenience on the phone. I am so glad this worked out for you. Have a great time on the birthday cruise!
Good for you! I’m glad there was a satisfactory ending.
Wow, what a story. Luckily all turned well!
Glad everything worked out better ☺️
Another lesson from this story is if you get an ineffective agent, hang up and call back until you get a good one like you did.
This is precisely why I book cruises through my trusted travel agent. Doesn't cost any extra, and they do all of the dirty work.
Tenacity pays off! Congrats!
Wow! Glad that turned out better than it was sounding, but good grief did you have to work for it.
I had a problem with Princess last month. On a 15-day Hawaiian cruise for my mom's 95th birthday, we were in the ADA cabin from HELL! Constant overflowing toilet and eventually water dripping from the light fixtures! Unfortunately they did NOT switch my room because they overbooked the ADA cabins and didn't have even one empty in case of an emergency. I called EVERYDAY for a week after we got back home with a wait time over 5 and a half hours on one of the calls!
Like I say, it hard to find good help. Glad everything turn out well. Some of the people working those phone lines just don't know there job well enough by far.
Good for you!
Thanks for sharing.
5:39 I think that makes sense. Not the fact they had to change your reservation. Rather, it makes sense to use the rooms with larger balconies for quarantine.
I love Princess Cruise lines. Glad you had a happy ending.
Awesome experience in the end!
I’m so sorry you experienced this! Sounds painfully familiar. Princess has gone down hill I’ve the past 5 years, especially after COVID. Glad there was a happy ending.
Great video ! I just booked a Princess cruise for February 2025 and requested “no upgrades or cabin changes” because we like the Lido Deck for hot weather cruises. We had an “upgrade” that was done automatically on a previous cruise that gave us a slightly larger cabin but at a lower deck and right next to the casino - which we don’t use. I was shocked that we received no notification or request for approval for the change. Luckily, we were able to change the booking back to a Lido Deck cabin. “Upgrade” is subjective , based on what a person values (cabin size, location, view, etc.). I just wish that Princess would contact its guests first for their review and approval before automatically changing the cabin that was originally booked. I would love to be upgraded to a mini-suite from our balcony cabin but not if it is at a much lower deck and at the aft of the ship.
I’m so glad that you received a great resolution. Hope you had a wonderful cruise. Thank you for sharing your experience. I’m now subscribing !
Thanks for sharing
We were offered an "upgrade" cabin twice when we first started cruising, both times it was to cabins they could not sell due to noise. We now pick our cabin and stick with it.
Exactly what I do.
You were nice and they responded in a positive way!
Wow. That had a happy ending. So much to unpack. You know the saying: "It's who you know." In this case, you talked to the right person. I've heard that some of the cruise lines are overwhelmed with calls, so that have to outsource to contractor call centers. And of course, those folks just have a script and relay information. They don't have the deep knowledge base or authority of a cruise line agent. So, number one, the call center worker focused on the least important part of your call, which was the $10. Sometimes things that seem bad turn out to get really good. That is when the call center worker hung up on you. I know you give her that she was 'disconnected', but I don't. However, that action led to you getting an awesome agent who got you a sweet deal! On a different note, if it's true Princess wanted your old cabin for covid cases, that's scary. As the numbers are way up again, folks shouldn't be mad if some of the protocols come back. Of course they will be mad, but the cruise lines don't do anything for no reason. Anyway, congratulations on that result. The extra OBC would definitely come in handy for excursions, which I hear are expensive on the Alaska cruises.
always demand on the phone to be sent to someone in the USA; calls are taped and they HAVE to. Sometimes they connect you to their friend 3 desks away; just ask them any common USA question . . I do it all the time
@@esciteach7997 I asked to be sent to the Customer Care Agent (told to ask on a previous call by a US agent) on a T-Mobile call answered by someone in the Philippines. I was told they were Customer Care Agent and would not move me. The final resolution after an hour? - they told me to go to a US store!
Don's Family Vacations reported a similar case recently. The section you were booking in is going to be used for COVID isolation. They should be comping the difference in cabin price. With the case Don reported the reservation was marked as do not upgrade. The operational reason is those cabins are above the theatre which is noisy, and easy to block off.
3.5 hours is nonsense to be on the phone. As someone cruising on Ruby Princess next year that doesn't inspire confidence in the leadership or decision making
Glad it all worked out in the end!
I didn't think any cruise line could have worse customer service than NCL. Then I booked a new cruise on Princess. The worst customer service ever! It takes forever to get thru, then the won't even listen and make the changes I'm requesting. I have now asked four times for an email with my updated info after making some changes. They can't even get me that. I too am doing Alaska. I'm looking forward to it but have had a really bad experience with their customer so far.I hope the ship and it's crew are better than the customer service reps.
Our 21Princess was cancelled due to Covid rebooked for 22, then same thing again and now for the Jan 23 cruise we will still get a cabin with a balcony but not the type we originally booked for the 21 cruise. BUMMER!!! At least it wasn't an inside cabin!
Thanks for a positive video.
Yes, they did the same thing to me. I had the perfect midship cabin. Then they “upgraded” me to an aft facing cabin, which was just above the dance band stage. Well, a bad back and I knew I would be walking long ways to get to anything in the ship. I called them and all they could offer me was an aft balcony room next to the elevator. They said that was an upgrade yes the balcony was larger. But this was Alaska in September so we didn’t spend a lot of time on the balcony. So neither way did I end up with my nice midship mid deck room.
THe moral of this story is to keep calling until you get to someone who can do something helpful.
Not to toot my own horn but, you could have used a travel agent like myself and I would have sat on the phone for you and taken care of all of this for you. I'm so glad everything worked out for you though.
Thanks for sharing, I love princess
My experience with Princess is worse. I booked a full suite on Coral Princess, paid the deposit and then found Princess had cancelled the reservation because they could get 50per cent more by selling it to another person. This is their reward for me being a loyal Princess cruiser. After argument by my travel agent,my reservation was reinstated.
Good job.
I enjoyed this immensely. I am planning a cruise on princess and Hope it goes well. Your experience helps me in the negotiation process if I have to.
I was an ardent supporter and loyal customer of Princess until I sailed on the Diamond Princess. They also tried to do the dirty on me and I had a tough time getting things straightened out. They continuously twisted and turned their guest / customer (me) but every time they did that I untwisted it. Finally they gave up and got things right. But the kind of stress I had to go through is unimaginable.
One plus year down the road, I decided to try Princess again because I believe in giving everyone a second chance. I attributed my bad Diamond Princess experience as that attributable to the several Princess staff I dealt with and not the corporation. So I went on the Majestic Princess. Boy, was I wrong. I had another bad experience which made Diamond Princess bad experience like child's play. I now realize that all these "twisting and turning" from Princess is pervasive in their corporate culture and attitude towards their customers. It is part of Princess Cruise DNA. I have had enough of Princess and would never touch them with a barge pole.
The last cruise I was on my sister who had the cabin next to us got COVID. She stayed in her own room. I hate to say this but probably an elite level passenger with a 100 Princess cruises under their belt wanted your cabin.
One time we had a mid-ship balcony room. I got an email from princess where they'd give me a free upgrade to a mini-suite. I thought sure why not. The mini-suite was near the bow of the ship and we found ourselves always going back and forth from the stern to the bow and back every meal. The extra space was nice, but we both decided we'd rather have a good location over a larger room. I've got a mid-ship balcony on an even bigger ship Discovery Princess coming up in a couple weeks. So location is even more important on that ship. Every day I get an email to upgrade, I just ignore it.
We just got off the Sky Princess, our first AND Last Princess cruise. So many things we were not happy with beginning with standing in line 4 Times on embarkation day. The buffet and dining room food was just terrible. Too many more to mention. Hope you have a better experience.
Same here, was on Sky Princess last year. WORST FOOD EVER! The “prime rib” was inedible, couldn’t even cut through it. The hard boiled eggs were burnt…how do you even do that? The only edible thing at the breakfast buffet was the bacon. Sausage tasted like sawdust.
I am surprised to read about unpleasant experiences on Sky Princess. Sounds like an entirely different ship than what I went on. I had used the App so most everything was completed ahead of time. I had one of the fastest embarkations of any ship. Got in the Green line, answered some health questions. I was sent to a desk where I picked up my Medallion. I always take my own luggage so I went to my cabin Caribbean deck, level 10, slightly forward, a nice location), dropped off my luggage (cabin was ready, it was 12:30PM). Then I went to the Marketplace, level 16 to eat lunch. Disembarking was easy! It took exactly 15 minutes from.when I started by going with my luggage to Vista Lounge level 7. When I got there 8AM, they said take elevators to level 3 or 4 (?) & walked a short distance where Medallion was pressed into machine. We then walked down the corridors to the building & took elevators to level 1. I went to Customs, they had me stand in front of a screen & took my photo. I was told I could leave. I went outside to sit on a bench along with my luggage. To my astonishment, it was 8:15 AM and I was off the ship!!! My bus would arrive by 9:45 - 10:00 AM.
First of all: it is a beautiful ship. Also, it is relatively new as it's inaugural cruise was Oct. 2019. My experiences were all *positive* on the 10 night cruise Sky Princess Dec. 17 - Dec. 27, 2022 (last year). It was phenomenal! I was upgraded from an Oceanview cabin to a Balcony and loved my cabin. The dinner was delicious, with good choices in the main dining room where I ate most evenings around 7PM. I loved all the breakfast & lunch offerings in the World Fresh Marketplace (Buffet) deck 16. 2 or 3 nights I had dinner there which was delicious & amazing choices. The entertainment was great too. I loved all the ports: Princess Cay, St..Thomas, Dominica, Grenada, Bonaire, & Curacao.
You’ve just cemented my resolve to always use a travel agent🤗
Just make sure you use one who really knows your cruise line or at least cruises in general. I've tried to use AAA and two independent travel agent and the cruise line number. And I realized quickly, that none of them had any or very little experience with either cruising or that line, and I could do just as well online by myself.
@@juliewendt724 Good point!
Good grief, but you've got the patience of a saint. And you handled it so beautifully. Kudos to you for being such a pleasant customer of their cruise line.
ask to be transferred to USA next time. Always. Overseas DO NOT have the ability to make changes on their own; must get approval from USA. Double time wasted.
Wow!!! What a great story with a happy ending!!!!🥳🥳🥳
... if you have a printer start a notebook of the deal you like ... they change from cruise to cruise too.also excursions print out your best deal... this is all just in case you or they do. not remember when you need it most ... Every ship does something ... " Best @ sea" ... it is just how it works... biggest thing is just to enjoy it all as much as you can ...
Great deal, glad they got it right.
Great guy you are... lucky Tiffany
I can imagine how many people this happens to every day but I fine the best way to avoid the problem of being on the phone for hours is to have a travel agent so they can make the calls needed to resolve the problem.
Wish I'd known that up front. 😞 Horrible to deal with. The csr's lie outright, or actually I truly believe they don't know, and they just say whatever gets you off the phone.
I print everything out every time I make a payment. We are also going on our first Alaska cruise September. Hope we keep the room we chose with a balcony. Thank you for the in fo.
Although we didn't have any issues like you, we just went on our 3rd NCL cruise and they pushed us to have their app. So I used it, thinking it would be great for planning and paying. It gave me very few details and was confusing. The only thing I liked it for was the daily count down. Other than that, I was happier using their website in the past for purchasing online excursions and booking special events and checking in online. Plus on top of that, they would send me emails to do the muster drill, and Bermuda authorization that was still in effect earlier this year. What the heck was the app for? Just wasted my time. Like you said, I made sure to print out stuff or kept it in my files in my phone.
I'm glad you made out well. It definitely shows me how to navigate the system!
Nice ending❤
LOL!!! We were going to Iceland with NCL and picked our perfect room on bottom floor in event September seas were rough. They upgraded us prior to boarding . Room was underneath the kitchen!!! 2 days later we got moved to under the casino! Much quieter but we could have been moved there 1st. Quarantine was also reason we were moved.