Thank you so much for putting this video together! A very well presented how-to! I've already got my new cylinder in hand and will be replacing it tomorrow. I love my old Criterion chair. No other chair has fit me so perfectly.
THANKS!! An excellent video. I've had my criterion since 1999 new. I worked for the dealership in PDX for many years and got this 70 pound chair as a parting gift. I use this every day and never a problem until the original cylinder leaked. Again THANKS.
Thank you for the clear instructions in the video. I was able to replace my cylinder in 5-10 mins after the parts arrived today. Worked like a charm. Love that I am able to give this old chair new life and keep it out of the landfill.
Your video was great. I was able to replace my cylinder with minimal stress since I was able to easily follow your instructions. Crandall Office Furniture's price was half of what I would have paid compared to my local (Portland, OR) retail supplier. My chair is no longer "spongy"!
i have the same chair but its a different year its from 2000, and my chair had 4 washers a white plastic one and a black one i have no idea what order they go on.
You would need to order the standard casters from our website and then in the notes ask for the pins to be removed. Here is the link. www.crandalloffice.com/shop/chairs/steelcase/453-criterion/steelcase-453-criterion-hard-floor-casters/
I'm sorry to hear about your cylinder not working, you will need to replace the bearing kit as seen in this video. Here is the link www.crandalloffice.com/shop/chairs/steelcase/453-criterion/gas-cylinder-bearing-kit-steelcase-lock-ring-style/
Hello! Nice short video, straight to the point. My question is. Can you change the type of cylinder from this one to the other kind. I have no idea what the names are. But I want the type that does not have the pipe housing at the bottom of the chair. This one has a cylinder inserted into a pipe like the one I currently have.
I'm sorry could you send your question and maybe send some pictures as to what problem you are having with the chair to Contact@crandalloffice.com thank you!
Hi Mike & Crandall Office Furniture. Thanks for the video. I was wondering if you could help me troubleshoot my issue. My Criterion chair seems to have more of a problem with the brake or whatever mechanism keeps it in place when trying to adjust for height. It'll go down to the bottom when I sit, but spring right back up when I get up. At times I can lock it into a position midway, but as soon as I get up it unlocks and I have to play it with for a while until I get it to lock midway again. Any ideas on how to fix that? Any suggestions/help would be greatly appreciated. Thanks!
@@CrandallOfficeFurniture Thanks for the response! I'm not sure if the cylinder is the original because I bought the chair used and I haven't dared taking it apart yet. The issue started happening after a move in which the chair got a bit banged up (gosh, they're heavy!), so I wonder if something got dislocated when the chair was hit. :/
@@missnessnyc Not sure exactly what happened there, but I would try removing and re-installing the gas cylinder and see if that helps solve the issue - if it doesn't you may just need a replacement cylinder.
@@CrandallOfficeFurniture Thanks so much; I'll try to reinstall it and see what happens. And thanks so much for posting just a great demonstration on how to remove and install the cylinder. It makes the task much less daunting for someone like me.
This video was very thorough and clear. I thought it was a great addition to TH-cam. Kudos to Steelcase!
Thank you kindly!
Thank you so much for putting this video together! A very well presented how-to! I've already got my new cylinder in hand and will be replacing it tomorrow. I love my old Criterion chair. No other chair has fit me so perfectly.
THANKS!! An excellent video. I've had my criterion since 1999 new. I worked for the dealership in PDX for many years and got this 70 pound chair as a parting gift. I use this every day and never a problem until the original cylinder leaked. Again THANKS.
It is a formidable chair! Which dealership in PDX? I lived in Se Portland for 7 years. -Ryan
Thanks for the very complete instructions.
Thank you for the clear instructions in the video. I was able to replace my cylinder in 5-10 mins after the parts arrived today. Worked like a charm. Love that I am able to give this old chair new life and keep it out of the landfill.
Hlad you found it helpful and could help give your chair new life 😊
Your video was great. I was able to replace my cylinder with minimal stress since I was able to easily follow your instructions. Crandall Office Furniture's price was half of what I would have paid compared to my local (Portland, OR) retail supplier. My chair is no longer "spongy"!
Glad it helped
Super helpful and easy to follow!
Glad it was helpful!
Thank you. Very clear instructions!
Glad you found it helpful! Thanks for watching :) -DC
What is the white plastic piece at 1:43 called and where can I purchase it? Unfortunately that is the only piece missing in my chair :(((
We have the bearing kit that will have the included white bearing piece. www.crandalloffice.com/shop/chairs/haworth/improv/gas-cylinder-bearing-kit/
i have the same chair but its a different year its from 2000, and my chair had 4 washers a white plastic one and a black one i have no idea what order they go on.
I have two chairs one with a cylinder one without can I switch chairs so the better seat is on the cylinder base
Definitely!
Do you have any leads on stemless replacement casters for a Criterion built in 2000?
You would need to order the standard casters from our website and then in the notes ask for the pins to be removed. Here is the link. www.crandalloffice.com/shop/chairs/steelcase/453-criterion/steelcase-453-criterion-hard-floor-casters/
Thanks, this work great. My chair is older and PVC pipe would not fit. Was able to install the lock washers hammering on a screwdriver to get them set
i am not able to up or down my chair, only recline function is working, what is the issue here,
I'm sorry to hear about your cylinder not working, you will need to replace the bearing kit as seen in this video. Here is the link www.crandalloffice.com/shop/chairs/steelcase/453-criterion/gas-cylinder-bearing-kit-steelcase-lock-ring-style/
Hello! Nice short video, straight to the point. My question is. Can you change the type of cylinder from this one to the other kind. I have no idea what the names are. But I want the type that does not have the pipe housing at the bottom of the chair. This one has a cylinder inserted into a pipe like the one I currently have.
I'm sorry could you send your question and maybe send some pictures as to what problem you are having with the chair to Contact@crandalloffice.com thank you!
Hi Mike & Crandall Office Furniture. Thanks for the video. I was wondering if you could help me troubleshoot my issue. My Criterion chair seems to have more of a problem with the brake or whatever mechanism keeps it in place when trying to adjust for height. It'll go down to the bottom when I sit, but spring right back up when I get up. At times I can lock it into a position midway, but as soon as I get up it unlocks and I have to play it with for a while until I get it to lock midway again. Any ideas on how to fix that? Any suggestions/help would be greatly appreciated. Thanks!
Hi there - is this an factory cylinder or one of our replacements you have in the chair?
@@CrandallOfficeFurniture Thanks for the response! I'm not sure if the cylinder is the original because I bought the chair used and I haven't dared taking it apart yet. The issue started happening after a move in which the chair got a bit banged up (gosh, they're heavy!), so I wonder if something got dislocated when the chair was hit. :/
@@missnessnyc Not sure exactly what happened there, but I would try removing and re-installing the gas cylinder and see if that helps solve the issue - if it doesn't you may just need a replacement cylinder.
@@CrandallOfficeFurniture Thanks so much; I'll try to reinstall it and see what happens. And thanks so much for posting just a great demonstration on how to remove and install the cylinder. It makes the task much less daunting for someone like me.
Hi
Do you have a website or a social media account which we can ask questions through?
You can ask them here, on our website (crandalloffice.com) or through our Facebook 😊