Nice video. I just bought two recliners for our new condo we just rented. We opted to go for the higher density foam option they have, currently, because I knew the softer stuff would wear down more quickly. Nice to know they are the only ones to really be able to replace it when the day comes.
Was it the Tempur Response Memory foam upgrade? I'm trying to decide on that right now, but they don't have any at the furniture store to sit on and compare to the standard cushion feel.
@@aprilblair6149 Its just a more dense form. Its more firm, but over time it will wear down and soften, so its just a decision on where you want to start in the lifespan of the foam. They will all break down over time but the more dense foam will last longer.
I love your simple and clear videos. My question is; I am buying Lazy boy and I have to choose if I want to take the memory foam option. My husband is 6 feet tall and weighs 230 lbs. Will the foam collapse faster? Should I take this option? Thanks
@Ruth Labonte - My understanding is that the memory foam is a higher-density option, meaning it should last longer. However, I also hear that most people either love or hate having this foam in their furniture. Find a dealer that has a chair with memory foam on the showroom floor so your husband can try it out.
My Astor Lazy Boy recliner is 4 months new and the poly foam feels worn out, like your sitting in a bucket. I know that there is currently a foam shortage soI’m wondering if Lazy Boy used some old/ broken down foam that has been laying in the warehouse or a cheap substitute in building my chair? Anyone else experiencing similar problems in new chairs?
So was the extremely overpriced recliner worth the money or are you kicking yourself for buying a Ford Pinto for the price of a Lexus? And would you buy Lazy Boy again?
Replaced our Lazy Boy recliner seat foam just within the 1 year warranty. Replacement foam from them didn’t last even a second year. This was on a $1600 high leg recliner. I replaced the foam the third time myself with high density. Was also shocked how fabric was fraying toward stitching on the cushion fabric (inside). Used a product called Fray Chek. Not buying Lazy Boy again. Them saving a few buck by using poor quality foam has cost them my business
you can go to a foam company in your city and they will take a 3d picture of the template and cut you one out of the foam of your choice. If you own a repair shop they can keep the template on record so you just have to phone in the order.
My LazyBoy recliner is only about three-years-old. The back cushion feels lumpy, like the foam has shifted/sagged, and there is a depression at the lower back, causing the chair to give me back and neck pain, as the top of the back cushion sticks out while the lower portions is recessed. I'm wondering if they have different grades of quality...like I bought the bottom-of-the-line model. I'll admit I probably have sat in this chair for over 4000 hours since purchase, so maybe I accelerated wearing it out. It's also getting difficult to keep the back in a set position. Thankfully I bought this chair from a clearance area of the store @$700. I'm surprised to hear they are supposed to last 7-10 years+. BTW I weigh 220 lbs....
@Coppington Farnham - Yes, there are different grades of padding used in backs. The cheapest -- and most widely used -- is unfortunately the most common type used in mass-produced furniture (like La-z-boy) today. And it compresses very quickly. You can have your back padding "refreshed" by an upholsterer or experienced repair tech. If you're a DIYer, there are videos on my website -- ReclinerRepairGuy.com -- to guide you thru this process.
Buck, frame, bow, and roubo saws can be very long and some bread cutting band saw blades can be cut to fit these saws with a little DIY. This could be a great option to cut the correct shape on a higher-density foam.
Lazy boy no longer sells the cushion foam for my couch and 2 loveseats……what can I do for an inexpensive fix. Couches are 10yeats old, just need new cushions. Help?
@Kathi Cornett - If the furniture has loose cushions, the fix is to take them to an upholsterer for replacement. Or cut & install new foam yourself. For La-z-boy reclining furniture with attached seat cushions, the seats & seat covers can be removed to replace the foam. Some people try cramming a little foam between the seat springs & existing foam. But it's easier to put a pillow on top of the seat if the foam no longer supports you properly and you don't want to replace it.
La-Z-Boy is STILL the best recliner made, folks. Where did you get the idea it isn't? And the larger recliners use a high-density foam. My older La-Z-Boy rocking recliner is 16 years old and works as well as the day it was bought. And I use it EVERY DAY and sometimes sleep in it.
@MrMusiclover41 - The La-z-boys I've encountered over the years that had better seat foam were also typically larger recliners. But I've also seen a few of those that didn't. And of course, that doesn't bode well for people that require a smaller chair to achieve a proper fit. ;) But hey,, here's hoping they make 'em all better in 2020!
I know this is 4 years ago but I would add 1 inch of rigid foam to the bottom of that original foam instead of replacing it.. now you're not dealing with the contour, just raising it up to be more firm
I own a 7-year old la-z-boy recliner that still looks and operates like new. I also own a new la-z-boy sleeper sofa that is built like a tank, and the metal frame looks almost identical to the 50-year old sleeper sofa that it replaced. La-z-boy is the only manufacturer that is guaranteed to meet double the industry wear standard. They also have optional foam upgrades.
@ReclinerRepairGuy , I'm a big guy, 6'4" 345 lbs. I'm also 70 and need to get a power lift/recliner. Some of the chairs I'm looking to buy are through a medical supply company and can cost $2K to $4K. If you've worked on some of these models, are they that much better than what's available at a regular furniture store? Some of those models aren't cheap but most of that is the cost of the cover material, like leather.
Totally agree the seat foam density sucks, mines flattened in under 2 years and I do not sleep in it. It should be covered under a longer warranty period. Disappointed with the product. Plus the wooden strut at the lumbar area digs in because of this design flaw.😢
Mine did as well! I've been a loyal user of LZB for over 3 decades. I paid less than $500 for my new chair, and within 2 years, the seat cushion and back cushion collapsed into marsh-mellow firmness! The LZB repair shop wants almost $300 just to replace the seat cushion!!! Customer Gouging as LZB joins the other American manufactures of lowering quality to increase profit!! Time for Flexsteel!!
I have enjoyed all of your videos, well produced. A model for how all DIY videos should be made. I have a request, a video on swapping the right hand lever to the left side. I'm in the process of creating my own "love seats" from older units so I needed to move the lever to the left side, that was tricky, but I did it. This might also be helpful for someone with a handicap and can't used their right arm.
@Dennis Rojo - Thanks for the video suggestion, but it's unlikely that I'll be making that video since I've never been asked to do one! :) Did you order a new Drive Rod, or simply re-drill the holes on the original to swap over to left-hand operation?
@@reclinerrepairguy4155 just put it in the other direction, only one new hole was need in the middle, all the rest lined up just fine. Getting ready to cut most of the sides (arms) off as I have mission style arms to bolt onto the remaining lower section (with the mechanicals)...That should all be hidden just below the level of the seat cushion. Wish me luck. A friend of mine built his own Mission style chair from an old La-Z-boy and this inspired me to make a pair and turn it into a love seat. Shoot me your email and I'll send you a picture when I'm done...in a couple of months. scubarojo@gmail.com
Lots of La-Z-boy negative reviews appearing on you tube etc. thank you for posting. I thought they were good but have changed my mind. Won’t be buying their product. Again thank you. 🌲🌝☘️
@Eliz Donovan - You should know that the problem described in this video is quite common with mass-produced name brand furniture, not just La-z-boy. To learn more about furniture quality, see the video, 'Who Makes the Best Furniture/Recliners' on the ReclinerRepairGuy.com website.
@@reclinerrepairguy4155 Thank you for replying, much appreciated. I will be buying a ‘lay flat’ recliner to sleep on within the next year. It is a significant purchase for me. I will be watching the video you recommend. Again many thanks for your help. 🌲🌝☘️
Here I am again. I am the person with the 7 month old Bennett duo Lazboy recliner. Because it is my computer working chair, I am sitting on it alot in the recline position. While reclined the back of the cushion feels hard as rock. I did not know when I bought it that they have an option of a gel cushion. I was never told this at the time of sale. Perhaps that cushion would be softer? Or can the service man that is coming add something to the existing cushion to soften the part towards the back to soften it? I am wondering if I could now pay for the upgraded gel cushion and have it replaced. What do you think?
My elderly mother loves her 2015 model year la-z-boy recliner. Presently in 2024 she is complaining that the seat foam has flattened which is affecting the comfort, especially in the glutes. She is not a heavy weight person. My vintage la-z-boy chair is about 23 years old and the foam on it is still intact and tout. I wonder if the modern la-z-boy recliners aren't built with the same quality materials that the older la-z-boy recliners were made with. What is your opinion on this, and should she be shopping for a replacement recliner? She uses the recliner about 11 hours a day. I look forward to your response. Thank you.
Generally speaking, older mass-produced furniture -- from La-z-boy & their competitors -- is better quality. If your mother loves her chair & everything else is in good condition, she can have her seat foam replaced. However, be sure to use an experienced repair tech or upholsterer.
@frankkemery7598 - See this video for ordering La-z-boy parts ----> th-cam.com/video/5M6d40rxH-s/w-d-xo.html Keep in mind that La-z-boy no longer provides replacement foam for chairs that are beyond a certain age. However, it never hurts to check, as such policies may be subject to change.
@Ryan Davis - The memory foam has better density, but memory foam feels very different than standard upholstery foam. As a local La-z-boy sales rep once told me, "People either love it or hate it." Try one out at the store to see if it's firm enough for you and whether you like the feel. If all the boxes are checked "yes," you can then decide whether to spend an extra $150. Be sure to try out the standard seats as well for comparison.
Instead of replacing 3 inches seat foam . Let’s say it shrink by 1 inch. Can I buy 1 inch seat foam then put it on the top of the old seat foam? Is it good or bad to do it?
@ปณิชา ศรีสันติสุข - If you're going to add to old seat foam that no longer supports you properly, just add it as a separate pillow that you place on top of your seat. That's the cheapest, fastest solution.
Even if you sacrificed the stock contoured seat foam and went with a better but square foam seat - couldn't you at least bevel cut the front edge - shouldn't that help compensate for that extra height? Just curious. I haven't even bought my new recliner yet - i'm just looking down the inevitable road :)
@KingdomUploader - It depends how deep the bevel cut is. If you just take the corner off, that is typically done to "round" the nose of the cushion & will not reduce the size (height) of the foam there. However, if the bevel cut is too deep (wide), the nose of the seat cover will be baggy at that location. And of course, the angle of that bevel is important as well.
@@reclinerrepairguy4155 Good answer. Thanks for taking the time. Until you said, i'd never heard of specially contoured seat cushions in a recliner. Think I'll look for one with a square seat so I can easily have it replaced in the future. Sure is fun watching your vids. I'm sure a lot of folks are glad you're here. Bless you!
@ReclinerRepairGuy, I'm a big guy, 6'4" 345 lbs and could use your advice. What should I look for in a recliner/lift chair? I'm asking about construction methods and what materials will hold up to my practically living in the chair?
@Robert FromOC - This reminds me of 'Big Man' recliners. They're marketed for larger users, but when you inspect the construction, you often see that the manufacturer has used the same framing materials used on their standard recliners, and simply made a larger chair. What you SHOULD see, is a thicker more heavy-duty frame. These chairs are heavy & solid & typically have a load rating. The load rating should easily accommodate your weight. And the warranty should reflect the quality of the build. So, if the frame is built to last, it shouldn't have a measly 1-year warranty. So to summarize, #1 check the frame construction, make sure it's beefier than a standard lift chair. #2 check the load rating. #3 Make sure the warranty backs up the build. And #4 check reviews from people that have purchased the product. And select a durable cover as well.
Website ordering doesn't seem to exist anymore. Went to my Laz y Boy dealer and asked them about replacement seat poly for my recliner. They looked at me like I was half crazy. Got back to me after a couple of days and quoted $346 plus tax. Also told me because I didn't originally order the higher density option, I was ineligible to order it now. My seat foam was pretty dead after about 4 years. Don't buy a Laz y boy with a regular foam if you plan on using it much.
@dougabrams3264 - Welcome to the sales / not service furniture market. Every furniture store wants to sell you product, but few will service or help you repair it. (See my Recliner Parts playlist to learn more.) The La-z-boy website -- last time I checked -- does not make it easy to order replacement parts. This is not by accident. Here's what you can try: Go to their Support or Customer Service section to locate their contact email form. Here's what you type into the form: "Hi. I have a La-z-boy recliner (sofa, loveseat, etc.). I need replacement part(s). Can you help?" Then be prepared to wait. It can take several days before you get a response. Oh, and by the way. Typically the only way you would not be able to get a higher density option is if one is not available for your chair. Some people have commented that they were referred back to their local dealer when making this request from the manufacturer. If your local dealer is uncooperative, let the manufacturer know. "Hey, you guys said I have warranty parts coverage, but no one will help me order parts!" I recommend working with an experienced upholsterer that has replaced padding in recliners before. They can help you choose the density you need, give you a quote & do the installation for you.
@terb - Right, but not everyone owns a new recliner. So, the construction quality & materials are entirely dependent on when the furniture was made. On a related note, La-z-boy has begun using some solid wood frame boards & high-grade plywood on some of their back frames. See the video, 'La-z-boy Back Frame Improvements' on the ReclinerRepairGuy.com website to learn more.
@user-nr2lz8nc2j - The wooden bases have plastic glides on them that should work on most floors. However, rockers are known for "walking" or moving on some surfaces. You may run into that issue with some rugs on a smooth surface.
hey @Recliner Repair Guy, my wife an i were just looking at lazboy this weekend. we were presented with an option for tempur pedic foam. How well does that hold up vs their standard seat poly these days? we want a long haul chair set, and sit around max 5 hrs per day.
@tk45440 - La-z-boy says their memory foam is better quality than their standard foam & lasts longer. However, as a local La-z-boy sales rep once told me, when it comes to memory foam in furniture, people either love it or hate it. Make sure you're a lover before you buy!
@@reclinerrepairguy4155it’s hard and I hate it. It forces you to sit on top of the chair/cushion instead of “in” the chair or cushion…. which is far more comfortable
So much for La-Z-Boy quality. Recliner Repair Guy - What recliners do you recommend people buy? I'm in the market to buy one. I was all set to get a La-Z-Boy until I watched this video.
@Raider Fan - Recommending a high-quality brand would not be helpful for most people, as the cost of that furniture is likely more than they are willing to spend (or can afford). So instead, I'm working on a new video that covers the different levels of furniture quality, including where well-made (higher quality) furniture can be found. That way, regardless of your budget, you'll know what level of quality you're getting before you buy. The video should premiere in the members-area over at ReclinerRepairGuy.com within the next week.
@@reclinerrepairguy4155 Is there another type of seat cushion that will go on top of the seat portion of the recliner that would help? ?? The seat portion where the seat and the the back meet is indented and hurts my back. Thanks...
@@reneh.anzaldua9349 - That's probably the cheapest fix for this problem. Get (or make) a loose cushion with supportive, good-quality foam & place it on top.
I just received my new LaZBoy Roman chair and a half recliner. The foam on the top, feels like it has a little sag in the middle. Is that normal or a foam problem.
@Maxfli82 - It's likely a cosmetic issue. No reason for concern unless it's causing discomfort. If it is, contact the seller, as this type of thing is covered by warranty.
@Randall Derr - Unfortunately, sub par customer service is pretty common in the furniture industry these days. That's why I suggest trying the manufacturer and/or La-z-boy dealers for parts. The more sources you try, the better your chances of finding a cooperative, helpful person. Keep in mind that you can hold the company accountable! They provide warranty parts coverage for their products (in writing) and are required to honor that warranty. Sadly, regarding parts no longer covered by warranty, they can tell you anything.
I'm a LZB service tech/leather and vinyl repair specialist. I'm assuming that service departments will vary based on franchise, but your best bet (assuming you purchased the unit from lazyboy directly) is to contact the store you purchased the unit from. Tell them your in need of repair and would like to speak to the service department. As to the general issue of poly density....no comment. I've tried.
@beri232 - A local La-z-boy rep once told me that when it comes to memory foam in their furniture, people either love it or hate it. So, make sure you get to try it out on a showroom floor before you buy.
@@reclinerrepairguy4155 I did try it and hated it. You sit on "top" of it and when you sit on it... it gradually, sort of wraps around you. I found the standard foam more comfortable but my problem is this.... I've owned a La Z Boy recliner in the past. It was 20 years old but it was the foam that gave out on that chair. I don't think these new recliners are built as well and I only have enough years left in me to buy one more chair.... so it's gotta last me my last 20 years! Lol. I was more wondering I guess if the memory foam would eventually "break-in" and if it would last longer than the standard foam they're using now.
@@beri232 - I don't believe there's any break-in period for memory foam that would change the way it works. If all your old recliner needs is new seat foam & maybe some additional back padding, find an experienced local upholsterer (or recliner repair tech) that has recliner padding replacement experience to quote restuffing your chair..
What brand do you guys recommend then? I have bought a new recliner each of the last 2 years, 1 Franklin & 1 Best, & they both suck as far as support. It sounds like nobody makes a decent recliner anymore.
@@Dovey62 good luck! I bought one and called the 2nd day I had it because it was flipping me backward on my head!! They sent someone to look at it and they adjusted it, that lasted about a day. They won't do anything but order me a new chair. Ive been waiting since November!! They want another 1,000 to for a power one. I paid over 1500.00 for this one and they wan't another 1,000.00!!
Do you know anything about the upgrade lazboy offers for "Airform" foam over the standard cushion in their recliners? its $149 upgrade, and looks like the cushion warranty is 3 yr vs 1 yr. I am assuming its a more expensive/high density foam?
@Geremy Eiland - This is a foam that is similar to the foam you find in memory-foam mattresses. It doesn't behave at all like standard furniture foam. It is a longer lasting foam. But according to my local La-z-boy dealer, customers typically either love it or hate it.
No don't use manufacturer foam , go with a upholsterer . I cut my foam to size . But remember the front has a pillow top . It's not a problem. Tech do not think outside the box
@Randall Derr - If you need the shape discussed in the video, that can only be ordered thru the manufacturer or one of their dealers. Beware of the problem outlined in the video! If your original foam didn't last long, you'll likely have the same problem unless they offer a higher-density replacement option.
@JAY - Yes, (usually) it is. Contact your local furniture seller (dealer) and ask them to recommend an experienced local repair tech or upholsterer who can do the job. (Ask someone in management, rather than a salesperson.)
@@reclinerrepairguy4155 We had a (pricey) memory foam mattress and within a year, the mattress left permanent recessed area where our bodies lie with a nice form raised center area causing us to either roll off the center or be trapped in our respective "sink holes". This memory foam breakdown caused Significant back and hip pain for both my husband and I. We used a fluffy down compforter at the time which somewhat camouflaged the huge recessed areas, but even sitting on the side of the bed was uncomfortable. My Question: how does memory foam hold up in a chair or couch situation as it seems since one who would be sitting in the same place causing the same "sinkholes" and look worn and be uncomfortable over time. A second question; does Ethan Allen (or other higher end furniture manufacturers) use higher quality foam then La-Z Boy?
@@peanutshells7862 - Was the memory foam failure covered by warranty? That's one way to determine product quality, by the terms of the warranty. Generally speaking, better quality equals longer warranty coverage. La-z-boy claims their memory foam is a better-quality option than their standard foam. I'm not familiar with their memory foam specs. You could research that to determine the life expectancy. La-z-boy & other mass-produced furniture brands do not make high-quality furniture, so yes, you can find brands with better-quality foam & frames if you are willing to spend more money.
@@reclinerrepairguy4155 I own a newer Hancock & Moore Ghent recliner. It was insane expensive and it’s the worst piece of furniture we’ve ever owned. There’s easily 6” of play where you can shake the backrest forward and backward and the electric recliner mechanism sticks in one spot when lowering it down to exit the chair. It was fixed once already 3 months after purchase and 3 months later the same problem! I sure as hell would never buy anything else from that company and they’re supposedly one of the best!
So why not simply build recliners with higher density foam to begin with? Where did the quality that La-Z-Boy use to build into their products? The swivel rocker recliner that is 50 yrs old finally has given out. Now you say the foam only lasts 3-5 yrs, not 40-50 yrs.
@David Smith - When cheap furniture imports flooded the U.S. market back in the 1990s, all name brand companies (like La-z-boy) that cater to the mass-market had to either shut their doors or lower the quality of their product lines to compete. This is nothing new and certainly not unique to the furniture market. Other markets were (and still are) similarly affected.
That’s a shame. Our Lazy boy is 40+ years old and I can now feel the wood at the back of the seat and under the footrest. We were going to get a new recliner but I don’t think we will now. I can’t afford all that money for only a few years.
@@reclinerrepairguy4155 Then why did we just spend $12K for a new couch and 2 recliners if they have a lifetime warranty, if they are going to fail in 3-5 years? If this is the case, we can always cancel our order & buy the cheap furniture, or I can sue Lay-Z-Boy for lying to their "valued" customers on a lifetime warranty that lasts as long as cheap furniture.
So Lay-Z-boy has cheapened their products so they can build cheaper products, yet still charge an exorbitant amount of money? That’s like paying the price of a Lexus and actually getting a Ford Pinto. Lay-Z-boy should be ashamed for “bait and switch”. If our “Lifetime warranty” wears out in 3-5 years, then I will sue Lay-Z-boy in a class action lawsuit, so Lay-Z-boy can close their doors for good!
@@Doc1855 - To clarify, a true lifetime warranty (i.e. - everything is covered for the life of the furniture) does not exist in the furniture market. The full-coverage warranty ends after the 1st year after purchase. Then you have limited lifetime coverage on some of the parts on your furniture. That does not generally include the padding or cover. Since warranties can vary & change from time to time, read the fineprint on yours to learn more. Also, not all mass-produced furniture fails in 3-5 years. This video addresses the fact that many manufacturers -- like La-z-boy -- sometimes use lower quality foam in some of their products. And lower quality foam has a shorter useful lifespan.
@johncipriano1164 - Yes, they do. But the real issue is what is available when it comes time to replace the foam in your older (used) La-z-boy? That's when you may run into the La-z-boy Seat Foam problem.
How long should the higher density foam and the temper foam last? My wife bought me a chair a few weeks ago but I’m beginning to realize it was a mistake.
Lazy boy wouldnt sell replacement seat cushion. Told me they domt make that style anymore. I would be better off shopping for a new chair. What about lifetime guarantee its only 8 yeats old.
@Mike Landis - The limited lifetime warranty doesn't cover the seat foam - but I get your point. It's important to understand that dealers make their money selling new furniture. So, it's not unusual for them to encourage you to buy new, instead of repairing your older chair. The question is: Is your seat foam REALLY no longer available? To find out, contact the manufacturer -- if you haven't already -- to find out. (Have your chair ID#s handy when you do.) If the manufacturer says it's no longer available, then the dealer was correct. In that case, you can order some foam from an upholstery supplier and install it yourself, or find an upholsterer to order & install it for you. Be sure to discuss densities & expected life-span for the new foam. You can get foam that lasts far longer than the manufacturer foam, if you go this route.
@@mikelandis5190 - I thought is was a Lazy Boy - ? If it is, that's the manufacturer. If you're not sure, check for ID tags on the furniture ---> th-cam.com/video/py2bSPcu41o/w-d-xo.html
@Tate Dillow - A pro is someone who gets paid for what they do. Sorry, no basic cutting skills (that I'm aware of) will produce a smooth, uniform slope like that without special equipment. That's why I made this video, to warn DIYers & "Pros" and to see if someone has found a solution (in the comments section). As of today -- 36k+ views later -- no luck yet. And I'm not holding my breath. ;)
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You're the best...! I'm looking for a recliner chair and La-z-boy was a store I was stopping by today. Mucho thanks mon. :)
@Chef Bambu - You're welcome!
I have a 20 yr old recliner. It is slightly warped and needs a new slip cover. I have enjoyed it immensely.
Nice video. I just bought two recliners for our new condo we just rented. We opted to go for the higher density foam option they have, currently, because I knew the softer stuff would wear down more quickly. Nice to know they are the only ones to really be able to replace it when the day comes.
Was it the Tempur Response Memory foam upgrade? I'm trying to decide on that right now, but they don't have any at the furniture store to sit on and compare to the standard cushion feel.
@@aprilblair6149 Its just a more dense form. Its more firm, but over time it will wear down and soften, so its just a decision on where you want to start in the lifespan of the foam. They will all break down over time but the more dense foam will last longer.
I love your simple and clear videos. My question is; I am buying Lazy boy and I have to choose if I want to take the memory foam option. My husband is 6 feet tall and weighs 230 lbs. Will the foam collapse faster? Should I take this option?
Thanks
@Ruth Labonte - My understanding is that the memory foam is a higher-density option, meaning it should last longer. However, I also hear that most people either love or hate having this foam in their furniture.
Find a dealer that has a chair with memory foam on the showroom floor so your husband can try it out.
Keep up the good work! Looking forward to the actual foam replacement video...
My Astor Lazy Boy recliner is 4 months new and the poly foam feels worn out, like your sitting in a bucket. I know that there is currently a foam shortage soI’m wondering if Lazy Boy used some old/ broken down foam that has been laying in the warehouse or a cheap substitute in building my chair? Anyone else experiencing similar problems in new chairs?
So was the extremely overpriced recliner worth the money or are you kicking yourself for buying a Ford Pinto for the price of a Lexus?
And would you buy Lazy Boy again?
I have an Astor chair as well. The foam is cheap and not at all what I was shown in the store. I would not buy lazy boy again.
Replaced our Lazy Boy recliner seat foam just within the 1 year warranty. Replacement foam from them didn’t last even a second year. This was on a $1600 high leg recliner. I replaced the foam the third time myself with high density. Was also shocked how fabric was fraying toward stitching on the cushion fabric (inside). Used a product called Fray Chek. Not buying Lazy Boy again. Them saving a few buck by using poor quality foam has cost them my business
you can go to a foam company in your city and they will take a 3d picture of the template and cut you one out of the foam of your choice. If you own a repair shop they can keep the template on record so you just have to phone in the order.
My LazyBoy recliner is only about three-years-old. The back cushion feels lumpy, like the foam has shifted/sagged, and there is a depression at the lower back, causing the chair to give me back and neck pain, as the top of the back cushion sticks out while the lower portions is recessed. I'm wondering if they have different grades of quality...like I bought the bottom-of-the-line model. I'll admit I probably have sat in this chair for over 4000 hours since purchase, so maybe I accelerated wearing it out. It's also getting difficult to keep the back in a set position. Thankfully I bought this chair from a clearance area of the store @$700. I'm surprised to hear they are supposed to last 7-10 years+. BTW I weigh 220 lbs....
@Coppington Farnham - Yes, there are different grades of padding used in backs. The cheapest -- and most widely used -- is unfortunately the most common type used in mass-produced furniture (like La-z-boy) today. And it compresses very quickly. You can have your back padding "refreshed" by an upholsterer or experienced repair tech.
If you're a DIYer, there are videos on my website -- ReclinerRepairGuy.com -- to guide you thru this process.
Buck, frame, bow, and roubo saws can be very long and some bread cutting band saw blades can be cut to fit these saws with a little DIY. This could be a great option to cut the correct shape on a higher-density foam.
Lazy boy no longer sells the cushion foam for my couch and 2 loveseats……what can I do for an inexpensive fix. Couches are 10yeats old, just need new cushions. Help?
@Kathi Cornett - If the furniture has loose cushions, the fix is to take them to an upholsterer for replacement. Or cut & install new foam yourself.
For La-z-boy reclining furniture with attached seat cushions, the seats & seat covers can be removed to replace the foam. Some people try cramming a little foam between the seat springs & existing foam. But it's easier to put a pillow on top of the seat if the foam no longer supports you properly and you don't want to replace it.
Thank for taking time to explain this.
@D McMac - You're welcome!
La-Z-Boy is STILL the best recliner made, folks. Where did you get the idea it isn't? And the larger recliners use a high-density foam. My older La-Z-Boy rocking recliner is 16 years old and works as well as the day it was bought. And I use it EVERY DAY and sometimes sleep in it.
@MrMusiclover41 - The La-z-boys I've encountered over the years that had better seat foam were also typically larger recliners. But I've also seen a few of those that didn't. And of course, that doesn't bode well for people that require a smaller chair to achieve a proper fit. ;)
But hey,, here's hoping they make 'em all better in 2020!
@@reclinerrepairguy4155 Just shopped Lazy Boy recliners online; apparently they can make recliners according to height.
The ones made 16 yrs ago were good quality.
Sadly that’s no longer true
I know this is 4 years ago but I would add 1 inch of rigid foam to the bottom of that original foam instead of replacing it.. now you're not dealing with the contour, just raising it up to be more firm
I own a 7-year old la-z-boy recliner that still looks and operates like new. I also own a new la-z-boy sleeper sofa that is built like a tank, and the metal frame looks almost identical to the 50-year old sleeper sofa that it replaced. La-z-boy is the only manufacturer that is guaranteed to meet double the industry wear standard. They also have optional foam upgrades.
@ReclinerRepairGuy , I'm a big guy, 6'4" 345 lbs. I'm also 70 and need to get a power lift/recliner. Some of the chairs I'm looking to buy are through a medical supply company and can cost $2K to $4K. If you've worked on some of these models, are they that much better than what's available at a regular furniture store? Some of those models aren't cheap but most of that is the cost of the cover material, like leather.
Totally agree the seat foam density sucks, mines flattened in under 2 years and I do not sleep in it. It should be covered under a longer warranty period. Disappointed with the product. Plus the wooden strut at the lumbar area digs in because of this design flaw.😢
Mine did as well! I've been a loyal user of LZB for over 3 decades. I paid less than $500 for my new chair, and within 2 years, the seat cushion and back cushion collapsed into marsh-mellow firmness! The LZB repair shop wants almost $300 just to replace the seat cushion!!! Customer Gouging as LZB joins the other American manufactures of lowering quality to increase profit!! Time for Flexsteel!!
I have enjoyed all of your videos, well produced. A model for how all DIY videos should be made. I have a request, a video on swapping the right hand lever to the left side. I'm in the process of creating my own "love seats" from older units so I needed to move the lever to the left side, that was tricky, but I did it. This might also be helpful for someone with a handicap and can't used their right arm.
@Dennis Rojo - Thanks for the video suggestion, but it's unlikely that I'll be making that video since I've never been asked to do one! :)
Did you order a new Drive Rod, or simply re-drill the holes on the original to swap over to left-hand operation?
@@reclinerrepairguy4155 just put it in the other direction, only one new hole was need in the middle, all the rest lined up just fine. Getting ready to cut most of the sides (arms) off as I have mission style arms to bolt onto the remaining lower section (with the mechanicals)...That should all be hidden just below the level of the seat cushion. Wish me luck. A friend of mine built his own Mission style chair from an old La-Z-boy and this inspired me to make a pair and turn it into a love seat. Shoot me your email and I'll send you a picture when I'm done...in a couple of months. scubarojo@gmail.com
I have a recliner away Lazy Boy reclined ³I want to know if the ring Well Control to the recliner has to be programmed
Lots of La-Z-boy negative reviews appearing on you tube etc. thank you for posting. I thought they were good but have changed my mind. Won’t be buying their product. Again thank you.
🌲🌝☘️
@Eliz Donovan - You should know that the problem described in this video is quite common with mass-produced name brand furniture, not just La-z-boy.
To learn more about furniture quality, see the video, 'Who Makes the Best Furniture/Recliners' on the ReclinerRepairGuy.com website.
@@reclinerrepairguy4155 Thank you for replying, much appreciated. I will be buying a ‘lay flat’ recliner to sleep on within the next year. It is a significant purchase for me. I will be watching the video you recommend. Again many thanks for your help.
🌲🌝☘️
Me 2.
Here I am again. I am the person with the 7 month old Bennett duo Lazboy recliner. Because it is my computer working chair, I am sitting on it alot in the recline position. While reclined the back of the cushion feels hard as rock. I did not know when I bought it that they have an option of a gel cushion. I was never told this at the time of sale. Perhaps that cushion would be softer? Or can the service man that is coming add something to the existing cushion to soften the part towards the back to soften it? I am wondering if I could now pay for the upgraded gel cushion and have it replaced. What do you think?
I just emailed one of the online foam companies and asked it they could custom cut their foam to the lazyboy contoured shape....fingers crossed :)
My elderly mother loves her 2015 model year la-z-boy recliner. Presently in 2024 she is complaining that the seat foam has flattened which is affecting the comfort, especially in the glutes. She is not a heavy weight person. My vintage la-z-boy chair is about 23 years old and the foam on it is still intact and tout. I wonder if the modern la-z-boy recliners aren't built with the same quality materials that the older la-z-boy recliners were made with. What is your opinion on this, and should she be shopping for a replacement recliner? She uses the recliner about 11 hours a day. I look forward to your response. Thank you.
Generally speaking, older mass-produced furniture -- from La-z-boy & their competitors -- is better quality.
If your mother loves her chair & everything else is in good condition, she can have her seat foam replaced. However, be sure to use an experienced repair tech or upholsterer.
How do find the Chair Id Number and what number should I use to call Lazy Boy to order Replacement foam? Thanks for the great video and information
@frankkemery7598 - See this video for ordering La-z-boy parts ----> th-cam.com/video/5M6d40rxH-s/w-d-xo.html
Keep in mind that La-z-boy no longer provides replacement foam for chairs that are beyond a certain age. However, it never hurts to check, as such policies may be subject to change.
Great video. Thanks. Do you think the memory foam upgrade option (150$) is worth it? I personally prefer firmer seats.
@Ryan Davis - The memory foam has better density, but memory foam feels very different than standard upholstery foam. As a local La-z-boy sales rep once told me, "People either love it or hate it."
Try one out at the store to see if it's firm enough for you and whether you like the feel. If all the boxes are checked "yes," you can then decide whether to spend an extra $150. Be sure to try out the standard seats as well for comparison.
@@reclinerrepairguy4155 thank you!
Instead of replacing 3 inches seat foam . Let’s say it shrink by 1 inch. Can I buy 1 inch seat foam then put it on the top of the old seat foam? Is it good or bad to do it?
@ปณิชา ศรีสันติสุข - If you're going to add to old seat foam that no longer supports you properly, just add it as a separate pillow that you place on top of your seat. That's the cheapest, fastest solution.
Even if you sacrificed the stock contoured seat foam and went with a better but square foam seat - couldn't you at least bevel cut the front edge - shouldn't that help compensate for that extra height? Just curious. I haven't even bought my new recliner yet - i'm just looking down the inevitable road :)
@KingdomUploader - It depends how deep the bevel cut is. If you just take the corner off, that is typically done to "round" the nose of the cushion & will not reduce the size (height) of the foam there. However, if the bevel cut is too deep (wide), the nose of the seat cover will be baggy at that location. And of course, the angle of that bevel is important as well.
@@reclinerrepairguy4155 Good answer. Thanks for taking the time. Until you said, i'd never heard of specially contoured seat cushions in a recliner. Think I'll look for one with a square seat so I can easily have it replaced in the future.
Sure is fun watching your vids. I'm sure a lot of folks are glad you're here.
Bless you!
@ReclinerRepairGuy, I'm a big guy, 6'4" 345 lbs and could use your advice. What should I look for in a recliner/lift chair? I'm asking about construction methods and what materials will hold up to my practically living in the chair?
@Robert FromOC - This reminds me of 'Big Man' recliners. They're marketed for larger users, but when you inspect the construction, you often see that the manufacturer has used the same framing materials used on their standard recliners, and simply made a larger chair.
What you SHOULD see, is a thicker more heavy-duty frame. These chairs are heavy & solid & typically have a load rating. The load rating should easily accommodate your weight. And the warranty should reflect the quality of the build. So, if the frame is built to last, it shouldn't have a measly 1-year warranty.
So to summarize, #1 check the frame construction, make sure it's beefier than a standard lift chair. #2 check the load rating. #3 Make sure the warranty backs up the build. And #4 check reviews from people that have purchased the product.
And select a durable cover as well.
@@reclinerrepairguy4155 exactly the kind of advice I was looking for. Thanks!
Website ordering doesn't seem to exist anymore. Went to my Laz y Boy dealer and asked them about replacement seat poly for my recliner. They looked at me like I was half crazy. Got back to me after a couple of days and quoted $346 plus tax. Also told me because I didn't originally order the higher density option, I was ineligible to order it now. My seat foam was pretty dead after about 4 years. Don't buy a Laz y boy with a regular foam if you plan on using it much.
@dougabrams3264 - Welcome to the sales / not service furniture market. Every furniture store wants to sell you product, but few will service or help you repair it. (See my Recliner Parts playlist to learn more.)
The La-z-boy website -- last time I checked -- does not make it easy to order replacement parts. This is not by accident. Here's what you can try: Go to their Support or Customer Service section to locate their contact email form. Here's what you type into the form: "Hi. I have a La-z-boy recliner (sofa, loveseat, etc.). I need replacement part(s). Can you help?" Then be prepared to wait. It can take several days before you get a response.
Oh, and by the way. Typically the only way you would not be able to get a higher density option is if one is not available for your chair.
Some people have commented that they were referred back to their local dealer when making this request from the manufacturer. If your local dealer is uncooperative, let the manufacturer know. "Hey, you guys said I have warranty parts coverage, but no one will help me order parts!"
I recommend working with an experienced upholsterer that has replaced padding in recliners before. They can help you choose the density you need, give you a quote & do the installation for you.
New lazy boy recliners also are using OSB and not plywood any longer!!
@terb - Right, but not everyone owns a new recliner. So, the construction quality & materials are entirely dependent on when the furniture was made.
On a related note, La-z-boy has begun using some solid wood frame boards & high-grade plywood on some of their back frames. See the video, 'La-z-boy Back Frame Improvements' on the ReclinerRepairGuy.com website to learn more.
What about using a hot wire cutter to cut foam. Easy to make one
I have wood floors and have small throw rugs in certain areas. Is it necessary to have these LaZboy rockers on a rug when placing them in your home.
@user-nr2lz8nc2j - The wooden bases have plastic glides on them that should work on most floors. However, rockers are known for "walking" or moving on some surfaces. You may run into that issue with some rugs on a smooth surface.
hey @Recliner Repair Guy, my wife an i were just looking at lazboy this weekend. we were presented with an option for tempur pedic foam. How well does that hold up vs their standard seat poly these days? we want a long haul chair set, and sit around max 5 hrs per day.
@tk45440 - La-z-boy says their memory foam is better quality than their standard foam & lasts longer. However, as a local La-z-boy sales rep once told me, when it comes to memory foam in furniture, people either love it or hate it. Make sure you're a lover before you buy!
@@reclinerrepairguy4155it’s hard and I hate it. It forces you to sit on top of the chair/cushion instead of “in” the chair or cushion…. which is far more comfortable
So much for La-Z-Boy quality.
Recliner Repair Guy - What recliners do you recommend people buy? I'm in the market to buy one. I was all set to get a La-Z-Boy until I watched this video.
@Raider Fan - Recommending a high-quality brand would not be helpful for most people, as the cost of that furniture is likely more than they are willing to spend (or can afford).
So instead, I'm working on a new video that covers the different levels of furniture quality, including where well-made (higher quality) furniture can be found. That way, regardless of your budget, you'll know what level of quality you're getting before you buy.
The video should premiere in the members-area over at ReclinerRepairGuy.com within the next week.
@@reclinerrepairguy4155 Is there another type of seat cushion that will go on top of the seat portion of the recliner that would help? ?? The seat portion where the seat and the the back meet is indented and hurts my back. Thanks...
@@reneh.anzaldua9349 - That's probably the cheapest fix for this problem. Get (or make) a loose cushion with supportive, good-quality foam & place it on top.
I just received my new LaZBoy Roman chair and a half recliner. The foam on the top, feels like it has a little sag in the middle. Is that normal or a foam problem.
@Maxfli82 - It's likely a cosmetic issue. No reason for concern unless it's causing discomfort. If it is, contact the seller, as this type of thing is covered by warranty.
Why hasnt he had a blade and template made yet?
do I use customer service # ? which I tried...such a run around!
@Randall Derr - Unfortunately, sub par customer service is pretty common in the furniture industry these days. That's why I suggest trying the manufacturer and/or La-z-boy dealers for parts. The more sources you try, the better your chances of finding a cooperative, helpful person.
Keep in mind that you can hold the company accountable! They provide warranty parts coverage for their products (in writing) and are required to honor that warranty. Sadly, regarding parts no longer covered by warranty, they can tell you anything.
I'm a LZB service tech/leather and vinyl repair specialist. I'm assuming that service departments will vary based on franchise, but your best bet (assuming you purchased the unit from lazyboy directly) is to contact the store you purchased the unit from. Tell them your in need of repair and would like to speak to the service department.
As to the general issue of poly density....no comment. I've tried.
I am about to order my first Lazyboy recliner. They want to know if I want to upgrade the foam to a memory foam. Should I do this?
@beri232 - A local La-z-boy rep once told me that when it comes to memory foam in their furniture, people either love it or hate it. So, make sure you get to try it out on a showroom floor before you buy.
@@reclinerrepairguy4155 I did try it and hated it. You sit on "top" of it and when you sit on it... it gradually, sort of wraps around you. I found the standard foam more comfortable but my problem is this.... I've owned a La Z Boy recliner in the past. It was 20 years old but it was the foam that gave out on that chair. I don't think these new recliners are built as well and I only have enough years left in me to buy one more chair.... so it's gotta last me my last 20 years! Lol. I was more wondering I guess if the memory foam would eventually "break-in" and if it would last longer than the standard foam they're using now.
@@beri232 - I don't believe there's any break-in period for memory foam that would change the way it works. If all your old recliner needs is new seat foam & maybe some additional back padding, find an experienced local upholsterer (or recliner repair tech) that has recliner padding replacement experience to quote restuffing your chair..
@@reclinerrepairguy4155 I sold it. It was time for something new. After 20 years… that chair owed me nothing! Lol
Lazy BOY RIP OFF!!!!! NEVER AGAIN
Thank You for the info! Very disappointed with La-z-boy!!!
Me too! Got a Rowan reclining loveseat. Lazy Boy isn't like it used to be! Returning this hunk of junk!
What brand do you guys recommend then? I have bought a new recliner each of the last 2 years, 1 Franklin & 1 Best, & they both suck as far as support. It sounds like nobody makes a decent recliner anymore.
@@playhooky I am thinking of trying Flexsteel. They are pricey, but they are supposed to be good and have a better warranty.
@@Dovey62 Hey thanks, I will look into that.
@@Dovey62 good luck! I bought one and called the 2nd day I had it because it was flipping me backward on my head!! They sent someone to look at it and they adjusted it, that lasted about a day. They won't do anything but order me a new chair. Ive been waiting since November!! They want another 1,000 to for a power one. I paid over 1500.00 for this one and they wan't another 1,000.00!!
Do you know anything about the upgrade lazboy offers for "Airform" foam over the standard cushion in their recliners? its $149 upgrade, and looks like the cushion warranty is 3 yr vs 1 yr. I am assuming its a more expensive/high density foam?
@Geremy Eiland - This is a foam that is similar to the foam you find in memory-foam mattresses. It doesn't behave at all like standard furniture foam. It is a longer lasting foam. But according to my local La-z-boy dealer, customers typically either love it or hate it.
@@reclinerrepairguy4155 Thanks for the lightning fast response. Yah I wanted to try it in store, but they didn't have any apparently.
Thank you for your knowledge
Lucky Singh - You're welcome!
No don't use manufacturer foam , go with a upholsterer . I cut my foam to size . But remember the front has a pillow top . It's not a problem. Tech do not think outside the box
how or where do I order foam for my lazy boy?
@Randall Derr - If you need the shape discussed in the video, that can only be ordered thru the manufacturer or one of their dealers.
Beware of the problem outlined in the video! If your original foam didn't last long, you'll likely have the same problem unless they offer a higher-density replacement option.
Cut is with a very long electric knife or simular
I used a Samurai sword.
Is it even possible to replace the foam on a leather recliner?
@JAY - Yes, (usually) it is. Contact your local furniture seller (dealer) and ask them to recommend an experienced local repair tech or upholsterer who can do the job. (Ask someone in management, rather than a salesperson.)
Why don't manufacturers use memory foam?
ff8123 - Some do. La-z-boy offers a memory foam option for seats on some styles. They also offer a memory foam replacement option for some others.
@@reclinerrepairguy4155 We had a (pricey) memory foam mattress and within a year, the mattress left permanent recessed area where our bodies lie with a nice form raised center area causing us to either roll off the center or be trapped in our respective "sink holes". This memory foam breakdown caused
Significant back and hip pain for both my husband and I. We used a fluffy down compforter at the time which somewhat camouflaged the huge recessed areas, but even sitting on the side of the bed was uncomfortable. My Question: how does memory foam hold up in a chair or couch situation as it seems since one who would be sitting in the same place causing the same "sinkholes" and look worn and be uncomfortable over time.
A second question; does Ethan Allen (or other higher end furniture manufacturers) use higher quality foam then La-Z Boy?
@@peanutshells7862 - Was the memory foam failure covered by warranty? That's one way to determine product quality, by the terms of the warranty. Generally speaking, better quality equals longer warranty coverage.
La-z-boy claims their memory foam is a better-quality option than their standard foam. I'm not familiar with their memory foam specs. You could research that to determine the life expectancy.
La-z-boy & other mass-produced furniture brands do not make high-quality furniture, so yes, you can find brands with better-quality foam & frames if you are willing to spend more money.
@@reclinerrepairguy4155 I own a newer Hancock & Moore Ghent recliner. It was insane expensive and it’s the worst piece of furniture we’ve ever owned. There’s easily 6” of play where you can shake the backrest forward and backward and the electric recliner mechanism sticks in one spot when lowering it down to exit the chair. It was fixed once already 3 months after purchase and 3 months later the same problem! I sure as hell would never buy anything else from that company and they’re supposedly one of the best!
So why not simply build recliners with higher density foam to begin with? Where did the quality that La-Z-Boy use to build into their products? The swivel rocker recliner that is 50 yrs old finally has given out. Now you say the foam only lasts 3-5 yrs, not 40-50 yrs.
@David Smith - When cheap furniture imports flooded the U.S. market back in the 1990s, all name brand companies (like La-z-boy) that cater to the mass-market had to either shut their doors or lower the quality of their product lines to compete. This is nothing new and certainly not unique to the furniture market. Other markets were (and still are) similarly affected.
That’s a shame. Our Lazy boy is 40+ years old and I can now feel the wood at the back of the seat and under the footrest. We were going to get a new recliner but I don’t think we will now. I can’t afford all that money for only a few years.
@@reclinerrepairguy4155 Then why did we just spend $12K for a new couch and 2 recliners if they have a lifetime warranty, if they are going to fail in 3-5 years? If this is the case, we can always cancel our order & buy the cheap furniture, or I can sue Lay-Z-Boy for lying to their "valued" customers on a lifetime warranty that lasts as long as cheap furniture.
So Lay-Z-boy has cheapened their products so they can build cheaper products, yet still charge an exorbitant amount of money?
That’s like paying the price of a Lexus and actually getting a Ford Pinto.
Lay-Z-boy should be ashamed for “bait and switch”.
If our “Lifetime warranty” wears out in 3-5 years, then I will sue Lay-Z-boy in a class action lawsuit, so Lay-Z-boy can close their doors for good!
@@Doc1855 - To clarify, a true lifetime warranty (i.e. - everything is covered for the life of the furniture) does not exist in the furniture market. The full-coverage warranty ends after the 1st year after purchase. Then you have limited lifetime coverage on some of the parts on your furniture. That does not generally include the padding or cover. Since warranties can vary & change from time to time, read the fineprint on yours to learn more.
Also, not all mass-produced furniture fails in 3-5 years. This video addresses the fact that many manufacturers -- like La-z-boy -- sometimes use lower quality foam in some of their products. And lower quality foam has a shorter useful lifespan.
Lazy boy does offer different densities of foam.
@johncipriano1164 - Yes, they do. But the real issue is what is available when it comes time to replace the foam in your older (used) La-z-boy? That's when you may run into the La-z-boy Seat Foam problem.
How long should the higher density foam and the temper foam last? My wife bought me a chair a few weeks ago but I’m beginning to realize it was a mistake.
hot wire cutter would cut that
Lazy boy wouldnt sell replacement seat cushion. Told me they domt make that style anymore. I would be better off shopping for a new chair. What about lifetime guarantee its only 8 yeats old.
@Mike Landis - The limited lifetime warranty doesn't cover the seat foam - but I get your point.
It's important to understand that dealers make their money selling new furniture. So, it's not unusual for them to encourage you to buy new, instead of repairing your older chair. The question is: Is your seat foam REALLY no longer available? To find out, contact the manufacturer -- if you haven't already -- to find out. (Have your chair ID#s handy when you do.)
If the manufacturer says it's no longer available, then the dealer was correct. In that case, you can order some foam from an upholstery supplier and install it yourself, or find an upholsterer to order & install it for you. Be sure to discuss densities & expected life-span for the new foam. You can get foam that lasts far longer than the manufacturer foam, if you go this route.
@@reclinerrepairguy4155 How do I find out who the manufacturer is ?
@@mikelandis5190 - I thought is was a Lazy Boy - ? If it is, that's the manufacturer. If you're not sure, check for ID tags on the furniture ---> th-cam.com/video/py2bSPcu41o/w-d-xo.html
My foam flattened in less than 2 years
are you repairing it?
What makes a pro a pro then? I feel like cutting foam is the most basic of all required skills in calling oneself a professional, or a "tech".
@Tate Dillow - A pro is someone who gets paid for what they do.
Sorry, no basic cutting skills (that I'm aware of) will produce a smooth, uniform slope like that without special equipment. That's why I made this video, to warn DIYers & "Pros" and to see if someone has found a solution (in the comments section). As of today -- 36k+ views later -- no luck yet. And I'm not holding my breath. ;)