Customer SHOCKED by our pricing! - Are we too expensive?
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- เผยแพร่เมื่อ 28 ม.ค. 2023
- The burning question is 'are Artisan Electrics really too expensive?' We recently had a customer that encountered several electrical issues after favouring another electrician over Artisan to complete their rewire. Was the cheaper electrician really the right choice...
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Do you think we charge too much?
No at all. It’s not the case you charge to much, it’s the case customer cannot afford you. Time and time again I’m in the same scenario as you. As you said we charge accordingly for our service and that comes at a cost. We are not cheap but you get a fantastic service.
Yes..
Charge what you want, its upto the customer if they want to pay it or go with someone cheaper.
Yes your solar quote was twice of local company, I would have accepted abit more but not twice ontop of the quote taking about 3months was shocking service. Shame as the quality of your work looks excellent
yep
The issue with pricing nowadays is that it's not just a matter of going with the cheapest just to save money but it's a matter of affordability. If someone simply cannot afford it and it's a necessity then can you blame them to go with a cheaper quote?
The difficulty for customers is differentiating the "expensive because we're high quality careful team" and the "we're trying to rip you off" fly by night ones. Some review sites help - and I tend to gravitate to local companies that have clearly been in business a good while - maintaining a happy local customer base speaks volumes. But it's not easy. Social media helps - but not all customers are that tuned in to TH-cam or social media generally.
Yeah if you ask around at the pub or something you can find out really quick if a company is great, terrible or unknown.
There are also "I don't want this job" quotes! Personally, the main question I ask before giving someone the job is "can I easily sue them to recover my money?" If they have been in business a long time, the answer is a clear "yes", which gives me much more confidence in terms of it being unlikely I will need to sue them, but equally it's an option if needed.
@@JustAlex848 "can I easily sue them to recover my money" aka "do they file micro company accounts"
30k?
Your not building the bloody house just running some new wires!
Anyone think neat wiring is worth an extra 20k has lost their mind 😂 refusing to work on their house unless they get a rewire and then over quoting that much is super scummy
Considering the average price of a rewire is between 5-8k for a 4 bedroom house, yes 30k is silly.
@@zephyr139 dont you just love it when they do that and give fake numbers
Yeah some messy wires in the consumer unit to save myself 20 grand? I can deal with messy wires.
@@Thisguy420 messy wires they say. Bet they aren't really and just want to waste their time. What a joke.
@@Thisguy420 it was a tad messy in the csu but as long as its safe & connected correctly & you saved £20k I'd be happy.
I think the average price in essex is roughly £70. Per skt & around £800.00 for the csu, so £30k to me sounds outrageous!!! Unless its for the royal family or an Arab in London.
@@merlin5476 the customer can say no, if they accepted the 30k, I would be worrying all the way through the job that they wouldn't pay up or wouldn't have the money to pay up! (I would never have the nerve to suggest such a figure and if I didn't want to do it I would say I will check my availability and get back to you then say it would be 10 months time, to avoid doing it.
£30k is a 'I don't want the job' price.
If the customer had not bothered to get another quote they'd of paid way over the odds. Now they've got a new install for £10k and a grands worth of 'artisan' flex to put it right.
There will always be the mugs and people who get ripped off by such high prices. A good honest safe job can always be done cheaper than these prices.
Well said 👏
How have they done a re-wire and left a 1950 lamp holder (£5) in place that clearly would be a FI on an EICR ???
Maybe the guy that did the rewire was blind?
30k for a re-wire is ridiculous - good job there are other reputable sparks out there who give a fantastic service and do not rip off their customers.
and not film your place making more money
He has a greasy unlikeable manner to him too, I'd avoid
You get what you pay for. As you see in the video, the cheap rewire was a botch job with faults.
30k for a rewire, how do you know how big the house is? Not ridiculous, just common sense!
Spoken like someone who has never done a nightmare large rewire
My father handled civil engineering contracts from domestic blocked drains up to multi million, construction.
If he didn't want to commit the company to a particular job, then he would work out the quote and add on anything up to 400%.
His reasoning was, that even if he did win the contract, there was enough in it to cover all eventualities.
They were never short of business.
that I assume it pretty much standard practice I know I've done it before and so has our company. If were going to be forced to do it then least we can make a decent profit from it.
90 mins to change a cable & the cable is so commonly used you should have loads in stock
What kind of rewire had left that lamp holder in , makes you wonder what else they have left in behind the scenes
It did make us question that too!
@@artisanelectrics Did the quote for your rewire job include replacing all appliance cords and lamp wires?
When you sometimes mention your prices and I have a chance to compare them with what is available on the market, the answer is yes. You are expensive. As long as you have Customers willing to pay, this will work in your favour...
It's too expensive the moment people aren't willing to pay at all. If they are and you're doing well, there's no reason to cut pricing.
30k I’m surprised you’ve not been reported to the council for exploitation 😂 absolutely ridiculous price
One thing to add, you say it took you an hour and a half, does that include filming time though and doing pieces to camera? Surely the customer shouldn't be paying extra for that?
That red clip in the ceiling rose fitting has another function too, it stops tension to the terminal fittings as it holds a bit of excess wire in the rose, so the bayonet does not pull / hold on the terminals / rose fittings too much.
Come on Jordan. You know how snobbish it makes you sound when you criticise someone using a BG board? Atleast it was an RCBO board. And the customer obviously wanted to make savings and by not paying someone to spend 2 days making the inside of the board (which no one except an electrician will never see) look OCD neat, that’s obviously where they made their savings
2 day, mate, it's 4 hours at most.
It's neat for future use, safer and easier to work in and locate. More trust there aren't any cables with knicked insulation
If you had an operation and the stitches were a mess, but worked, I'd question the surgeon
@@elliotwilliams7421 I was exaggerating bud, but even 4 hours fannying about doing an instagram worthy board is still going to add to the cost
She saved 20k too, fair play to her.
@@krissybufton no, it's called good working practice. Makes the installation easier and any follow up work easier. You either have good standards or you don't.
@@krissybufton it might add to the cost, but that's cause it saves time and money in the long run.
I don't work for customers who want the cheapest and force me to lowers my standards.
If they want cheap and poor working standards there are plenty out there willing to undercut each other and fight for these jobs
You can't install Fusebox and then slag someone off for installing BG! 😂
Fusebox are much nicer and better than BG
Exactly my thought.
Always carried a spare pendant and two core. I would have trimmed the two core and probably not have charged, good PR.
Sometimes being a perfectionist can have its downsides.
I prefer a board with longer wires for future changes or adaptions, not a fan of boards with little pretty perfectly aligned wires.
Why do professionals always have to find fault with other trades, its best to keep quite and say nothing, let your work speak for itself.
I enjoy watching your videos, enjoy even more a good rant.
My favourite saying in these circumstances is "we work up to a standard not down to a price", that gets them thinking.
Granted there are several factors that play a role in pricing, company overhead, cost of materials, etc.
What I’ve expressed to customers is yes the price may be higher than company B or C. But with that cost come a guarantee that others can’t match.
I agree you do quality work and provide a great service but not many people these days will have a spare 30 grand kicking about and if they got the job done and saved 20 grand then why not as long as it is safe and functions as it should
So the video concludes with everything being ok and you saying , I quote “nothing bad that the other electrician has done”. So therefore, how is £20k extra justified other than to have some neat wires that nobody sees inside the CU?
The other electrician is refusing to answer the phone to the client…
I've recently had a bungalow I'm renovating fully rewired. I went with a sole trader in the end who gave me a reasonable quote and also came with a few recommendations from friends who have used him in the past. It wasn't the cheapest quote I had, but wasn't the most expensive. It all started off well, I told him what I wanted and where I wanted and he cracked on.
Due to timings I was away when he was finishing the second fix. I came back and found that despite me telling him exactly what I didn't want, he did it anyway - switches for lights where I didn't want them, additional dimmer switches where I didn't want them, etc. Fairly annoyed at that, but not the end of the world.
However, he also said he'd tidy all the wiring up in the loft after I pointed out how messy it all was with all the trailing wires. 'Yes, I'll get that tidied up before I finish the second fix'. He never did. And there's not enough play in the wiring to actually make it neater. I know it's wiring that'll very rarely be seen (it'll be under loft insulation) it's still shoddy. The consumer unit looks quite similar to the one on this job too. Not the neatest by a long stretch.
To be fair, so far there haven't been any issues, everything seems to work as it should, but I do regret my choice of electrician. I still stand by the fact you have to pay top money for a top job, and with other aspects of the renovation that's what I've done.
Been there. Learned not to trust friends and neighbours recommending - they don't know if the electrics were done well and merely recommending they took a personal liking to. Had sparks doing exactly what I said I didn't want. I do the boxes and conduit (with string) so they only have to feed cable through and connect sockets and switches through. Then I check and, invariably, have to reconnect because they'd done it loose
If you ever do a new install or re-wire of a huge mansion style house Id be interested to see a video about it - how you design the circuits without them being too long for voltage drop etc
Noted
30 grand seems a bit pricey , how much would the stuff you use cost ? how long would it take ? if we knew this we might have a better idea
He did say he didn’t want the job…
@@georgepalmer111 I asked my contractor what he did if he didn't want a job and he says that he just gives them a very high quote.
@@markrobinson8539 thanks for that information mark 👍🏻
If the customer values speed over experience they're gunna have a bad time, you pay for expertise not how quickly the job gets done
Way too expensive i guess your quoting for solar pv and ev also with it?
The problem is sometimes you can pay top money & still not get a good job!
The old BG screwfix boards were cheap. But a new one with SPD and all RCBOs wouldn't cost any less than a Fusebox one you would have fitted if you won the job.
Fusebox likely cheaper tbf. Them BG RCBO’s are definitely more expensive anyway
Not an electrician, I work in light weight BMS and energy monitoring and honestly when you said we aren’t expensive we just charge what we should charge to do a proper job I couldn’t agree more! I hear that a lot of smaller customers ect. 👌
Superb and interesting vlog as always, I use TLC in Basildon, good service and always have what I’m after, although I did have to purchase a 13 amp non standard plug (T shape) for a site I was working on and had to go to CEF electrical, take care and best regards to you, Mark from Billericay 👍😀
Jordan, it's your business and it's your choice to charge what you want. I think it's fair to say you are targeting the more premium end of the market, so just embrace that and don't question yourself 🙂 You won't win every job, and maybe there are also some you don't want to win as they're not strategically what you're after!
As a long term subscriber, I'm reminded of a previous rewire you recorded where the people had gone away for a few days and it was a mad rush to get it done before they came back and it ended up making you very little or no profit.
The problem is, the bigger you get the bigger your overheads, the more you have to charge. I personally think your pricing is too high based on your previous videos.
As for the board, it's not like one of the master pieces people put out there but perhaps it's safe and useable!?
If it's safe and signed off it was a better value job!
I bet some people are willing to pay more to have someone they 'know' (from youtube).
It can be hard to find a reliable tradesperson sometimes
Great job, Jordan. It’s rare to see such good customer service in this day and age - I’m sure the customer will have you back next time she needs something! Just to add….pleeeeease don’t drop cable ends on the floor (especially outside) 8:27 - I know they’re only tiny bits, but still; unnecessary!
Yeh, noticed that. Plastics pollution and waste is a real problem. I would really like a video on how electricians deal with waste ethically and environmentally as I see loads of empty spools in skips and off cuts in bins outside building sites. Would be interesting to see if there is a recycling ethic amongst electrians
Fair comment! I should know better!
C'mon, you probably never work with cables? Yes, he should try to keep them together but sometimes when I'm stripping a cable the plastic flies all across the room, never to be found 😀.
I'm not an electrician but I'm trying to keep it as clean as possible, unfortunately I can't always.
@@razvanlex Inside, you can hoover. Outside, not so much. Easy enough just to strip that cable into a bucket or something.
@@SteRumbelow You're probably right, the problem is that it's hard to do that if that's your job on a daily basis. I work better, tidier than any electrician I've seen in real life, not on YT, but I only do stuff for myself, my family and a couple of friends.
i had this issue today - customer scoffed at a quote i sent weeks ago, called me back today because the company she originally got stopped answering her calls as there is now issues. Funny how on the other side of the world, people are all the same :D Cheers from Australia.
If you keep doing quality work you will find the people willing to pay for it 👌🏽
Great job, Jordan.. Good to make agreement with customers about the pricing quote. If a customer decides to sign a name. before you go ahead work there. Thumbs up! Cheers!
I was kinda shocked on one of your videos when you suggested that it would cost 20k GBP for most typical installations. As a comparison I got a 7kwp panel system installed in November with 2 strings 5kw hybrid and 9.5kwh battery for approx 12k. Based in Ireland. The payback on a 20k system would be very long.
Not as shocked as I was! I installed a 6000 watt peak solar system with 5.6kw inverter and 14kwh battery for about 4000 pounds including making my own panel mounting frames. All DIY.
@@andrewallen9993How much time input, and at what hourly rate?
@@chompyb about 2 days, 16 hours, at about 200 pounds UK a day, What I get for component level repairs\programming kuka industrial robots :)
@@andrewallen9993 "200 pounds UK a day, What I get for component level repairs\programming kuka industrial robots :)" isn't that absolutely pennies for that kind of work?
@@Bozebo 3 bed 2 bath 2 garage house with pool and maids quarters 140 to 200 M2 on 1\4 acre in reasonable area of Johannesburg. Electric gate, burglar alarm, electric fence and steel bars on all the windows and doors. Les than 150 000 pounds UK. Double that gets you an apartment\flat 3 bed 3 bath with security guards and private lift shared with 5 other flats in very good area.
Funny how she called you out and not the electrician that rewired it
Certainly is 😭
He said in the video that she tried contacting the company who rewired the place, but they refused to come out and stopped answering the phone.
Exactly what I was thinking
There is also so much differences in prices for exactly the same product at different wholesalers but the electrician will go to what is most convenient to him/her or where they have a line of credit
The customer got exactly what they paid for.
Strange that an electrical wholesalers wouldn't have a lamp holder and .75 flex in stock.
even stranger that a spark wouldn't already have those things on the van!
@@havoctrousers You can't carry everything.
@Micheal Plater I'd say it was a pretty common item, at least get two when you are at the wholesalers.
Even Wilko has stuff like that 🤦♂ If the customer knows no better than they can charge whatever the customer is prepared to pay to resolve the problem
@@havoctrousers Not really. This happens.
Hi guys. Thanks for posting this video. It good to see what others electrical companies charge. I’ve recently started by myself out of interest how many bedrooms was this house in the video?
I like your ethos dude, always have and your success is evidence enough. Just curious though. Does that min callout include testing time? Interested to know what readings you got if you put the meter to that circuit. I always advise a second opinion and have no issues when my estimates are not accepted. I sometimes get a call later down the line but not always. It is what it is, there will always be somebody that will under cut just to win a job and I figured that one out fairly early on, that is no good for progression. Thanks as always Jordan. Nice to see you still out on the tools.
I'm always of the opinion that the customer doesn't have to accept your quote however you shouldn't have to lower your price to suit people. You use the best materials and do a quality job! Hence why they are calling you out to do the fault finding 😂
100% agree
Always buy the higher quality product because you'll end up spending more having to buy three cheaper ones
30grand does sound a lot in one go. But sure you would have done a good job. Think I could do with one but wow that's a years salary.
@@mozzjones6943 How long does it take?
Disagree, some of these clients are little old ladies, who know no better. The 30k is not for material it is for him, to get the guy on the camera. They should expand their workforce and reduce their prices. There are enough good people out there, but, no, its just him. Right con job.
@@SoSo-li6dn exactly
Would you have changed that accessory at re-wire stage and would you have replaced it and others in your original quote.
a wholesaler without a lampholder or 2 core flex 😮
That’s more of a halfseller.
If the neutrals and earths are in the correct numbered recepticle for the circuit then I would say good enough. Function comes before form to me! Looking good is nice but the next guy just needs to be easily able to identify the conductors for a given circuit quickly and without hassle.
Even if you want to do a neat job it doesn't really take that much more time, certainly not enough time to justify £30k.
You're doing something right, from a one man band to a thriving company employing multiple people. Keep doing what you're doing, if it ain't broke, don't fix it..
The customers do not understand how much it cost to run the business. Though I am just electrical Engineer and sometime do electrician works minor stuff as maintenance Engineer they keep asking me why you charge such big mony per hour as agency worker? I simply say it cost too much to study and buy the tools and the skills and the responsibility of it. I recently changed over 1000 lights somewhere and did allot of other job in some big place, a small mistake in the future is my career and blame of it too. You could do a castle but if made one mistake somewhere none of the big job you did will be remembered.
Haha very satirical
I'm a builder and £30k is a p*ss take. If you don't want the work, just say so politely and don't quote. I'd bad mouth you all over town if you slapped a price like that on me or one of my customers.
Jordan I have followed you for ages and all your work seems 1st class. Sometimes over priced work can look very shoddy but whatever you or your team do, always looks the business. If you had lower overheads then I'm sure you would be more competitive but employing as many as you do, then people must realise, wages and bills have to be paid.
If you're employing more people, fixed overheads are effectively cheaper and variable overheads get split among them so should cost no more, so you're making more money per employee.
Friendly constructive feedback.. Please please stop double/triple compressing your ferrule crimper when crimping, when you do this you risk opening the ferrule back up again potentially leaving it loose on the cable. I audit aircraft wiring and safety check terminations and have seen connections fail/arc, one causing a major fire due to this. I get it... The ratchet feeling on those Knipex crimper is sexual and the noise... Uufftty.. Much love ✌️
Glad i'm not the only one that picked up on that, i immediately thought - don't do that! and secondly why are you doing that?!, it's going to buckle and loosen it and possibly weaken the ferrule to the point it can break apart.
This comment deserves to be at the top. I rarely use ferrules, but it's not unheard of, so thanks for the tip, I'd probably be a triple crimper otherwise.
Why even fit a bootlace ferrule to a cable connected to a pendant rose?
If I were a customer who employed electrician to carry out a small job, I would be dismayed to find they didn't carry a B22 pendant and a couple of metres of flex in their van, in the way you might carry a can of de icer spray in the winter.
As a mobile engineer, I realise there is a limit on what spares you're able to carry, however as a customer being asked to pay an hour and a half labour as a callout, to have the person they've employed swan off to the wholesalers while being filmed doing so, wouldn't impress me at all.
In terms of pricing, without surveying what was involved in the original quote, it would be impossible to say what constitutes a fair price, but to ask the question in light of being asked to rectify work carried out by another contractor by a customer who rejected your original price smacks of " I told you so"
This is interesting and I would very much like some study on the reliability of ferrules based on the number of compressions. I have little experience with ferrules, because I dislike them and I am not convinced they improve reliability in most situations, however they cannot be avoided when dealing with terminal blocks with spring-loaded connections. In those cases I have noticed that sometimes ferrules crimped with a single, although full, compression may not be tight enough and may slip out.
@Massimo Macucci Maybe tools have a part in this. I must confess to buying a cheap ratchet crimper, which came with a box of ferrules, from Ebay. Yes yes, I know, but as I said above, I don't use them very often - not enough to justify spending loads on a branded tool. The cheap one seems good enough for me, but is it?
30grand to rewire bloody hell man! I did my own and it cost me less than 400quid and that was with nice sockets fronts as well that is some serious profit your raking in there but if they want to pay for it... Lol I still remember a lass moaning about me charging her 40quid to put up a light on a sunday.
I have been retired for many years, and its amazing how the prices have gone through the roof since i was a working man and so when you said £30 grand for a rewire i have to admit i was amazed ,we had an extension built 4 years ago and the builder recently told us just how much material prices have shot up in the last two years ,greta video thanks.
I bought a whole house for less than 30 grand in 1982 LOL
I hate that when they put the CPC in the loop terminal, I even saw this on a light switch once and I thought the earth was being switched.
You should have asked to look at the electrical certificate, it just takes one parallel loop test to see if they made it all up
Completely understand your frustration here Jordan, ive had lots of jobs missed out on because of being "too expensive" and they find someone to do it cheaper, but in reality my price is for doing a proper job and the person they get in who is cheaper is just cutting corners and/or not doing a proper job, dont get me wrong there are people who will do a top job for cheaper but there are more out there who are cheaper for the bad reasons
It's always the trade off I guess. As long as it is safe, the 10-15k rewire is the better option compared to a completely rotten install that can blow up any minute you touch it.
But also you gotta adhere to a company standard. It's like with everything else. You can buy a 300€ TV and be fine, but it won't be premium. You can also get a 1000€ one and do very good, or you go with 3k and you get the cutting edge.
So no, I think you are perfectly good charging 30k, at the same time it is probable that some people will just not be able to afford that, even if they were willing to get the premium service. (especially considering that would not be something people are actively saving up for as they usually do not exepct it)
I think it would be wise to actively encourage people to set 2-3k aside each year in a savings account with some interest or a less volatile type of investment if they own a house and this money is solely for covering such expenses. Because regulary after 20-30, maybe 40 years some stuff will inevitable come up. The roof, plumping, electrical etc.
2k over 30 years with interest should give you north of 80k to deal with stuff like this.
"I think it would be wise to actively encourage people to set 2-3k aside each year" Correct, I work in lettings and we don't work with any LL who does not verifiably have a float or finances to build up a float to pay for expected and unexpected maintenance (this also makes AML verification way easier, as an aside).
I always kept my charges high to get rid of bottom feeders. Value for money
Rich people can be very hard work to deal with as well.
When I see a fleet of top of the range vans arriving on site I know there's a big bill in there at the end!
That and a tonne of Hilti tools, all brand new.
Exactly. Someone’s paying for David Brent’s luxuries
Speaking of the 'Pyro' cable you highlighted my late dad worked for BICC Pyrotenax in Hebburn, making similar cables
I think the problem is that its difficult to convey quality. It's fairly easy to see it in these videos, but no one gets to see inside the consumer unit and the care and attention that went into it. Nor do they appreciate that a job done properly is easier to maintain in the future. It could even make future work cheaper because subsequent electricians aren't having to work around bodges. There will always be customers who want things done on the cheaper side, in that case let them go elsewhere.
Are your team all busy, and are you profitable? If yes to both, then no, you're not too expensive. Quoting more than some folks might want to (or be able to) pay doesn't make you too expensive per se.
Price will be location dependant, but I'd hazard a guess and state you're on the more expensive side. That being said, your price is inclusive of the supply and installation of good qualtiy products (ie MK vs BG consumer units), you stand by you (and your teams) work, and you won't leave your customer high and dry when there are problems.That level of service doesn't come for free. Some poeple don't see the value in that level of service and support, others do.
mk and bg good quality? don't make me laugh, Hager boards are the best quality
@@mattmartin953 You misread what I wrote. "BG for MK" implies BG is a low quality board.
If you think Hager are decent, then crack on. To me, they're not better or worse than MK. Both have their positive and negatives...
@@gloveyourway2000 They have neither positives nor negatives; they're AC! 🤣 (Sorry, couldn't help myself)
Lots of comments here suggesting 30k was asking too much. Maybe it was, but Jordan said that they didn't want the original job, replacing old VIR cable. We don't really large the property was, or the condition and placement of previous wiring (in conduit or buried) etc. There are plenty of large rambling properties in and around that part of Cambridge, often from the late Victorian period, often with 3 or 4 floors including a basement. I would think that Artisan perhaps saw it as a 15-20k job due to scale, but there were perhaps too many unknowns to make the time estimates reliable.
To be there afterwards to answer any queries is what makes the quality service.
Yes. You quoted me ~£1500 for putting a cable up the toilet stack into the loft and install a small extra consumer unit+tails.
Local guy charged half that.
i think the problem is not charging too much but people who are ripping people off say sharing 50k for work and then only doing it for 10k in quality I think that's the issue also as a lighting tech a bulb is on the front of a ship :P
average person would need to take out a loan for this, absolutely mental.
Do you ever set up the new DCL outlets for ceiling lights or are they all hardwired? Where I live (Sweden) we have had small round pin outlets for decades now for ceiling lights, but DCL shall be used in new installations.
In any case those don't require an electrician to come in just because you want to move a lamp.
I've seen them in industrial use. The factory I used to work in all the lights were connected via a quick disconnect but never done in homes.
Jordan, I came to understand in over 40 years in business that service is not all doing or supplying. The overall experience is king - courtesy, knowledge and general IP skills are all important. I have been watching your output for a long time and your team certainly have those attributes - backed up by a strong team spirit and shared knowledge and training. Expensive? No - the package is what you are offering and that comes with the costs o providing those A+ elements. Well done all!
Thank you 🙏
20k saving for messy wires, I'll take that every day of the week. As long as it's up to regs and tested, there's not 20k of value in a guarantee.
The customer doesn't care about messy wires 😂
I just shared this video on a Manchester sparks group where we all work in commercial. 30k for rewires, we’re all leaving tomorrow.
To be fair ive just been to land electrician expo done by CEF and BG has improved on their design quite a lot.
I work at an electrics wholesaler and it's pretty annoying when customers call about everyday items.
In this case it saved him a drive though? But then again, you probably keep everyday items in stock so they don't need to call.
Would a rolls Royce be described as "too expensive"? It all depends on the customers budget and requirements.
Could you really compare Artisan's installations to a Rolls Royce though?
Let's be honest. This is just domestic electrical installations. How hard or complicated can it get ffs?
I'd completely disagree with this analogy. A.rolls Royce would be equivalent to rewiring in gold not copper. Gold plated switches and so on. An artisan rewire is more.compared to a top of the range astra to a basic astra. They are essentially the same but ones a little bit nicer but itll do the exact same job and your friends will just say you have an astra.
@@HA05GER not really. The king has a rolls royce but I don't think he has gold wiring at Buckingham palace LOL. your analogy doesn't work because its made up. nobody has gold wires in their home. but some people do have rolls royces and some people pay Artisan for their rewire.
@@nsoper19 no not at all. Your not getting a special product from artisan your just getting something a bit better. It's far from a rolls Royce it the same product just done a little bit different. The rolls Royce isn't remotlythe same product as a standard run of the mill car. It's a domestic electoral installation I can smell the shit on your breath here from all that artisan kiss arsing.
Here's the thing about trade work:
More times than not, you're paying for time more than anything else. I was a master electrician back in the mid-90s ad 2000s, but I've worked in computers since I was 15. And the one thing that customers never understand is that time is money.
In computers: I can rebuild a computer, install the OS and additional software, run OS updates to current status, and test all connections to ensure they work. And customers see what's done, and they always say, "Why does it cost so much, you didn't do that much!"
And I have to respond - without sounding condescending (which isn't easy sometimes) - "Yes ma'am/sir, you're correct. It's not much work. But the work, while not difficult, is time consuming. It's the better part of half a day to do all the little things you need done to get your computer back up to spec and working flawlessly. It's not hard, but it IS tedious. We charge by the hour and not a flat rate BECAUSE all this work is time consuming. A lot of this work, many people could do themselves, but don't know how and don't want to mess with it. So they hire people with the knowledge to do it for them. You pay for the skills and, most of all, the time it takes to do all the work. It's not meant to break your bank, but the time invested is the killer on stuff like this, even though it seems simple enough."
In electrical: A lot of the same applies, but now you add licensing and insuring/warrantying the work on top of all that. You have to estimate the worst possible scenario in your bid/quote, because you don't know what you've got before you get into the work. Yo can only see so much, and you have to account for the unexpected. So of course they quoted a high number. You want the work redone right and clean, it takes time. No one is racing through work they have to put their name to and warranty everything they've touched. And they have to pay highly skilled and licensed workers to do it all. That costs money. To work faster you have to use more workers. More workers means more money. Or you use the amount of workers you need to get the work done, and you quote THAT amount of time. Either way, good, quality work costs money. It's not to rip you off - that's not true, sometimes it is. There ARE people who will take advantage and try to rip you off, and it is REALLY hard to know who those people are, and that makes you distrust the industry as a whole. Understandable. But if you've done your due diligence, and found a reputable company to do the work right, you should give them the benefit of the doubt when they quote you. Look up the cost of some of the materials. Wire, circuit breakers, panels/consumer units are all available to the public to purchase, you can see for yourself what stuff can cost. If you are getting low bids/quotes that barely seem to cover the cost of materials, you're getting ripped off in some way. USUALLY, that way is in work quality. And more times than not the work isn't up to code and has to be redone AGAIN. Electricity is the most dangerous thing in your home. Doing the work right means keeping YOU safe from electrocution. You take a switch plate off and see bare copper on a wire, that's shoddy work. If you didn't turn off the circuit breaker, you could kill yourself with a minimal shock of electricity (no joke, a fraction of an amp can stop your heart). When you hire people to come into your home, you're hoping for quality and safety. You can't buy that at heavily discounted prices. cheap bids/quotes usually means corners are cut, work is done sloppy, safety isn't guaranteed.
The company they hired came in and re-wired the house, and stuff is tripping. That means they did shoddy work, they didn't test all the systems and devices - or they DID, and left the work as is anyway. Now they won't even take her calls - why? They don't want to get stuck doing warranty maintenance/repair on whatever they messed up. You get what you pay for.
For what it's worth, I wasn't the most expensive in computers or electrical, or the least expensive. But what I DID do, many times, is knock some of the price off if the work was easier and faster than I projected. It's worth its weight in word of mouth when the customer is happily surprised that you've saved them some money. Maybe I give up a little bit in the short term, but every person that customer knows call me when they need work done. I make exponentially more money in the long run, PLUS it builds a reputation of honesty and integrity with the customers. You can't buy that trust with advertising.
Eex Royal Navy Electrician. Domestic electrical work as well as Weapons. Call a Lamp a Bulb. One way to cause the Chief to lob a wheel spanner or other tool in your direction. Punishment could be rewinding a Hoover vacume field winding as Stuard used it to vacume flood water from officers mess / Wardroom. It worked but a tad noisy and vibrating.. Lasted until back in port.
Why would you not carry lamp holders and pendant wire as a mater of course. They are so commonly used, small and cheap to buy I would have thought it would just save you time and fuel going to the wholesaler which probably cost as much as the items are worth.
Their normal rich clients have no call for such things - so they're not on the van.
This leads to the question... what consumer unit, wire and fittings brands get the quality seal of approval from AE?
Oddly, they're happy to use Fusebox, but say BG is cheap. Seems an odd viewpoint.
@@sdgelectronics Aye fusebox are good, but they are a budget choice when compared to the likes of Hager. BG are cheap and are not bad - they get a bad rep just because Screwfix stock em and so you tend to find them used by the diy'er.
At the end of the day a CU is a CU, a dumb, basic and dull as dishwater device, it's fit and forget and the majority of consumers don't care about brand name when it comes to that sort of thing. So long as it's reasonable build quality, safe and legal, that's all that matters - some sparks may have a preference just because one brand is easier to fit than the other due to some nice 'features' - but these features mean nothing, absolutely nothing, to the customer.
Ya fit what is suitable for the customer - if they iive in a big posh house and are having 16 solar panels installed, running from their tripple garage on the other side of their 'estate' - then fit Hager. If they still have rooms in their house with white pendant lights hanging down - fit fusebox, BG, or whatever.
@@blower1 nothing dumb about an RCBO board with SPD.
@@rob.1 Dumb as in not 'Smart' - non interactive device, without any remote monitoring.
As i say, it is fit and forget - it of course is an essential, critical piece of equipment but to the end user it is put in the same category as a piece of plumbing or a house brick - they only deal with it when it goes wrong (or trips), otherwise they have no interest in it and hence are not interested in brand snobbery.
@@blower1 Isn't it cheaper for the customer to go for the one that's easier to fit then? The price doesn't look too astronomical for a hager, labour costs would almost instantly dwarf it.
"We're not really expensive, we just charge what you should charge to do a proper job." THIS is the takeaway. We run a small business (IT with 11 VERY talented employees) and I often get this on quotes. "XYZ have quoted and will do it at half your price." to which i reply, "I understand and it's absolutely your prerogative to decide where you want to spend your money." only to be called in after the fact to rectify cowboy works.
I've given up getting sour because of this and seen it as a way to a) Make my money as I would have day 1, b) SUCK it to you for doubting my track record and c) Pay monkeys, gets peanuts.
Jordan and Co., STELLAR work as always and DON'T EVER change. My weekly enjoyment / release comes from seeing new releases on this channel. MAJOR Kudos to you all. Such a pleasure to watch these videos. Now, where's my popcorn :D
Commented elsewhere this: I work in software too, I have seeen entire companies close and lose tens of full time jobs, because they picked the cowboys instead of me/us... (and gave them our taxpayer funded grants)
Nice video, what was the burn mark on the lamp shade at 11:47?
Man i feel like i got a bargain of rewire now paid £3700, this was about a year ago now, and ive not had a single issue, ok he wasn't the cleanest worker he did it on his own over 2 weeks but wow i feel like i have saved a fortune, 3 bed detached with a Dorma bedroom and garage
Did you get an SPD and RCBO's in your fuse board with an electrical certificate and a building regulation certificate? If you did, then I'm super impressed
@@MrSJT hi yes I have all the certs etc I mean I'm no electrical expert but I guess the saving comes in him working alone and I know it's his time I guess but he wasn't paying staff. Plus I do think he thought it was going to be easier than it was. I did feel for him at times and gave a bit of hand labour wise
@@endisforever22 its the chasing out that is a ball ache😏. Running in cables & changing cons unit, is the easy bit.😁.
@@stephenwilliams6103 yeh there was a lot of chasing and old 30s working connected to extension newer wiring and there no actual loft space because of the dorma bedroom so running some of the cables was a ball ache finding routes and that type of thing
Poor bloke, scraping a living working hard for people to have a cheap rewire. Should have charity status.
You pay for what you get! You might be top end but so is your work
Fist bump for you 🤜🤛
@@artisanelectrics fits your narrative...
As an aspiring Electrican I’m wondering how much that ceiling rose, job costs.
Sadly we’re all experiencing the same, people want steak but pay for Spam. Where do you get your overshoes? They look a bit better than ones I’m using
Charging three times the amount is excessive. I get it, you have plenty of customers that can afford you, so you don't need to reduce prices but it has less to do with "being able to afford to go back to fix an issue" and more to do with the reputation you've built with rich customers.
From what I’ve seen Artisan does quality work & prices should reflect that.
The little pin you put at the end of the wire are absolutely amazing: where can I buy some as well as the crimping tool?
As a real electrician who doesn't rip off clients.... You really don't need those to connect your lamp.
That crimping tool can cost you 80 to 120 bucks depending on quality and size of shoes to crimp.
For a lamp.... Just twist the wires together.... For breakers.... Use shoes.
I and another journeyman did a total rewire here in the States in 2009, Total cost then was $30,000. So don't feel bad. Thanks, Russ from Oregon, USA
I always use bg boards and have zero interest spending any longer than needed to make it look “neat” if it’s safe and it works that is all that’s needed
If the electrics in my house were playing up and someone told me they were dangerous and I'd need to spend £30k to fix it I reckon I'd cry myself to sleep with worry for a week. I can only hope she's loaded. Least you got a nice video out of it though.
pure blackmail
On the other hand I would install earth leakage circuit breakers on everything and stop worrying.
The last time I saw MI cable was in college in '05 😂 the instructor had us terminate it for...apparently no reason
You make a good point I don’t charge anything like enough to friends etc . When I get paid a decent amount I tend to do better and take more time, It’s my own fault I should charge more it then puts you in a good frame of mind doing the job , btw I know this is wrong but it is understandable , comments please.
The problem is the British customer expecting trades work for nothing. This country still despises trades people, as in days of Ragged Troysered Philanthropists. Why should you not have mortgage on decent house, support family, take holidays, invest for pension, etc.
30 grand for a rewire? Was it Buckingham Palace?
Let's imagine it took 2 solid weeks of work. A full fortnight dedicated to the house - That's 2 grand a day in labour
Most people would consider that expensive.
Don't get me wrong - it would look pretty. But not £2,000 a day to the tune of a new car pretty
Use your ears lad. He priced it ridiculously because he didn’t want the work. Common practice
I know. But
great content as usual, how much did you charge for being there for 1.5 hrs.
How does a member of the public differentiate between the best and the worst? The same for all trades me thinks. I detect that many who don’t want a particular job are the most expensive! At my sons business many professionals come in to size a job (almost without exception) and don’t even come back with a quote, don’t return calls - so what are members of the public supposed to do? Great thought provoking vid - thanks for posting. Regards Mike
they see big house and say big money more like..
Whether it's £30K, £10K or £3K...You can connect the consumer unit nearer than that.
£30K is hilarious though, but if you can get someone to pay that, then great for you.
So £30,000 to rewire sounds massively expensive (regardless how large the house is) but you get what you pay for. I am of the opinion that you name your price to do the job and the customer can decide if they want to hire you or not. I would rather pay more to get a job done if I knew the after care was not going to be a problem.
Yup seems too high. Imagine what the day rate is
@@barrybritcher I expect the day rate is somewhere around the light robbery mark.
@@blower1 sounds like f off for 30 k
I have no idea how much these things cost but that’s fully built extension money complete with wiring & plumbing. How many hours would a full rewire take & how much would materials cost?
For customers it's hard to know what the quality of the work at the end will be. Even if a company was good a while back, the team and ownership can change.
Just moving the one end of the ground wire when there are wiring issues already, is that a good idea?