Decent review. Purchased this unit mid December (2023) and up until last week it worked fine. The vacuum works fine. The charging station works fine. The auto empty feature flat out died. Called Shark and they walked us thru the complete troubleshooting sequence. They confirmed the auto empty function was dead. No news there. Then they advised that the docking station (battery charger and auto empty unit) are NOT covered under the warranty and I could purchase a replacement for ~$90 (US). I'll just return it as it is less than 3 months old. In the end they agreed to replace it at no charge. But still.............the auto empty/charging station was one of the main reasons we purchased this unit. And it's not covered under their warranty? Pretty poor in my opinion. Kind of like buying a car and finding out that the transmission is not covered under the warranty.
Omg i bough this same unit in December and the self emptying stoped working such bs called them and flat out said we can’t help you with that. like wtf so i called them again saying the whole vacuum and busted and they finally sent me a new one
Oh no, I was worried about the auto empty feature either losing suction power over time & not completely emptying or it just quit working all together. Did you end up getting the new replacement & if so, how has the empty feature working on that one? 3 months of owning it & then it completely stops working is absolutely ridiculous! I'd be upset if it happened after a year.
Thank you for reviewing this vacuum as I just purchased one, and there aren't many reviews out there yet. Just to clarify, you need to be on the auto-detect mode if you want the vacuum to "detect" anything. The boost in suction only occurs with the "dirt detect" and "edge detect". With the "floor detect" the brush roll is what adjusts. The "light detect" is only meant to sense when you are vacuuming in a dark area so that it will boost the light (not the suction) thereby saving battery power by keeping the light low when not needed. A second battery might be nice, but I'm wondering how the 2nd battery would be charged since the battery is charged by placing in the stand. Maybe Shark will provide a separate plug-in charger for charging the second battery. I'm hoping this vac will live up to my expectations. Again, thanks for the review!
Hi Erin great review thanks. Just curious, do you have any issues of dust getting into the triangle shape section inside the collection bin, which then can’t be cleaned or emptied? Thanks
You are the only review that covers if the vacuum gets stuck on rugs as I’m having the same problem with my v12 slim. Thanks, I think I’m going to return the slim and get this one.
I've found a problem and I don't know if there is a way to take this part of the vacuum out, but on the clear part of the vacuum there is a little clear compartment, mine has filled to the top with dust and other stuff and it does not come out in any way, is there a way to empty it or is it a factory defect?
Nice review, looks like a well made Shark! A little pricey when you figure it on works on the high setting for 15 minutes. I have a very thick 1”+ shag carpet that I can barely move thru our vacuum. Do you think this one could work & be powerful enough to clean it well? Thanks Erin for your candid reviews.
I'm only seeing the crevice tool for Amazon Canada. I hope it comes w/ that brush, which I really need for stairs. If I get this thing, I'll be yodeling at them for that darn brush. You could contact them and try.
Spare battery is $200 CAD so that is a major downside to swallow. I am on the fence specifically because of that since it means it cannot be used for the weekly house cleaning task. Central vac is still a much better choice at the end.
Is it just me or did it seem not comfortable to empty the big container? Looked like it got some dirt all over the closing mechanism/lid and your hand?
Hi I purchased and gave it back- in a week. It was faulty the suction is so bad. I purchased the top end IW3611UKT. Do not bother. I am taking my time looking for another. Don’t get caught up with the 5 year warranty it’s just a gimmick not everything is covered.
Thanks so much for the review! Greatly done :). I just bought it today and I must say that im generally very happy. However my Device seems to overheat when used at full Power. It only takes up to 30 seconds and the device turns itself off. Have you had such overheating situations while testing it too?
Great question… I actually think either the shark detect Pro, or the Dyson V 15 would be great vacuums, depending on your budget. I do think the Dyson is a bit of a better choice, but only if you have the budget for it.
I just got one. The spot where the handheld attaches to the stick seems loose when it’s together. Like it would snap if I pushed too hard while vacuuming. Each clip part is solid it’s just when it’s together. Is this normal? I’m new to a stick vacuum.
I bought LG and returned to get the shark , I felt it’s better than LG . LG started to make vacuum, but shark has been improving vacuums so I trusted shark more, plus LG app doesn’t work all the time and nothing really can you do for the vacuum on the app except the charge time and it is fully charged or not . Thank you for the video
Will be interesting to see how LG does in vacuums. I've had 2 of their phones, and both lasted me 8-9 years. Their tv's are great too. Shark seems good, but nothing lasts, and all my LG products have great longevity.
What is the black clip on the stick handle used for? There is a spot on the base to hold the crevice tool, but no place for the brush tool to live. I thought that perhaps the clip was to hold the brush, but that doesn't seem to be the case.
To store the hand held part so it stands for storage. We don't even get the brush in Canada and that crevice tool looks near to useless as it a has a really large square head and isn't slim like most. Not happy w/ attachment situation. For some reason, we always seem to get gipped w/ the Canadian version and it's w/ other brands too. The UK versions seem to get the most perks.
Thank you Erin for a very detailed informative review. Would you happen to know vacuum has the best suction power the Detect Pro or the Shark Stratos cordless? Thank you so much
We just bought ours, came to your video to see if you could explain the Moon button on the base? You didn't mention it and I can't find out what it does anywhere.
When the moon button is active when you dock the vacuum it does not automatically empty. A good time to use this feature would be if somebody were sleeping near the docking station.
Hello. I have one of these vacuums and the moon button on the base is the quiet mode. It basically turns off the auto-empty feature so that you can dock the machine without the noise of the auto-empty.
battery is the biggest down side of cordless vacuume, i have shark stratos with x2 battery because i knew one battery would not be enough!! their marketing is a BIG LIE!, the battery capacity is 2300mah, which i though was terrible, a smart phone has 3000-4000mah so this was very poor. it only last 60min on ecro mode, which runs twice as slow/suction. overall shark vacuum are great device but battery is definably biggest let down! i hope shark upgrades its battery in near future! else i dont think i'll be buying another cordless from them.
Comparing a vacuum battery to a phone battery is like elephants to mice. A vacuum has to work so much harder, so the battery draw is considerably more than to a passive electric device w/ no spinning brush head, esp. one that turbos. I am finding the Shark battery takes a long time to charge. Just got mine and it's frustrating waiting for it. So I'd really want a second battery to make this work. I have a Tineco A11 Master, which did come w/ 2 batteries, but it's so gutless compared to the Shark. Don't know how I put up w/ it for 3 years, but it was my first cordless stick, so an upgrade from my super old Bissell corded stick, which isn't much better than a broom vac.
You can't compare batteries like that. Smart phones are 3.7v, so at 4000mAH you're looking at 14.8Wh of capacity. Contrast this to the Stratos, it's 25.2V at 2350mAh, or 59.22Wh of capacity.
This review sucks. Imma buy one as a result. Ill even use your affiliate link becasue you sound like you're from my old part of America and it's nice to hear the accent whilst here in the UK 😁
Erin the fact you have an amazon link to the product suggests you get something when clicked and purchased. This for me loses credibility of your review.
Thanks for the feedback. Yes, I will include affiliate links in my reviews. I do this partly for convenience of the reader (since I'll sometimes include a link to the company website or similar anyway) in case you want to read more or purchase, but I also may get a small commission from the click, which helps me keep the blog and TH-cam channel running. If you choose to use this link I thank you greatly for supporting me. There's no obligation or cost to you for using these links. If you have creators you enjoy you could also support them on TH-cam with things like SuperThanks so we can earn a living posting these videos.
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Decent review. Purchased this unit mid December (2023) and up until last week it worked fine. The vacuum works fine. The charging station works fine. The auto empty feature flat out died. Called Shark and they walked us thru the complete troubleshooting sequence. They confirmed the auto empty function was dead. No news there. Then they advised that the docking station (battery charger and auto empty unit) are NOT covered under the warranty and I could purchase a replacement for ~$90 (US). I'll just return it as it is less than 3 months old. In the end they agreed to replace it at no charge. But still.............the auto empty/charging station was one of the main reasons we purchased this unit. And it's not covered under their warranty? Pretty poor in my opinion. Kind of like buying a car and finding out that the transmission is not covered under the warranty.
Oh verrry interesting! I'm glad you got a replacement but that's troubling.
Woah, the docking station isn't covered! Thanks for the heads up!
Omg i bough this same unit in December and the self emptying stoped working such bs called them and flat out said we can’t help you with that. like wtf so i called them again saying the whole vacuum and busted and they finally sent me a new one
all shark review videos have these kind of stories. It seems like one should assume there will be zero support after the purchase
Oh no, I was worried about the auto empty feature either losing suction power over time & not completely emptying or it just quit working all together. Did you end up getting the new replacement & if so, how has the empty feature working on that one? 3 months of owning it & then it completely stops working is absolutely ridiculous! I'd be upset if it happened after a year.
Thank you for reviewing this vacuum as I just purchased one, and there aren't many reviews out there yet. Just to clarify, you need to be on the auto-detect mode if you want the vacuum to "detect" anything. The boost in suction only occurs with the "dirt detect" and "edge detect". With the "floor detect" the brush roll is what adjusts. The "light detect" is only meant to sense when you are vacuuming in a dark area so that it will boost the light (not the suction) thereby saving battery power by keeping the light low when not needed. A second battery might be nice, but I'm wondering how the 2nd battery would be charged since the battery is charged by placing in the stand. Maybe Shark will provide a separate plug-in charger for charging the second battery. I'm hoping this vac will live up to my expectations. Again, thanks for the review!
damn what is adjusting exactly on the brush roll? I didn't expect mechanic parts to adjust, only power! impressive
Hi Erin great review thanks. Just curious, do you have any issues of dust getting into the triangle shape section inside the collection bin, which then can’t be cleaned or emptied? Thanks
Thanks for the review. What is the function of the clip on the wand?
Very balanced review Erin - love the honesty !
Shaun (UK)
You are the only review that covers if the vacuum gets stuck on rugs as I’m having the same problem with my v12 slim. Thanks, I think I’m going to return the slim and get this one.
My husband got it for $379.99cad black friday deal! ❤ thanks for the review!
$320cad on Boxing Day
I've found a problem and I don't know if there is a way to take this part of the vacuum out, but on the clear part of the vacuum there is a little clear compartment, mine has filled to the top with dust and other stuff and it does not come out in any way, is there a way to empty it or is it a factory defect?
Great review. I want to get it, but someone in your comments says the docking station isn't covered under warranty, which makes no sense. Thanks.
How does it compare to the Dyson in your opinion?
Nice review, looks like a well made Shark! A little pricey when you figure it on works on the high setting for 15 minutes. I have a very thick 1”+ shag carpet that I can barely move thru our vacuum. Do you think this one could work & be powerful enough to clean it well? Thanks Erin for your candid reviews.
Can you replace the batteries or swap out to keep going ?
What head accessories came with yours. I only got a crevice tool, but you seem to have an additional brush??
I'm only seeing the crevice tool for Amazon Canada. I hope it comes w/ that brush, which I really need for stairs. If I get this thing, I'll be yodeling at them for that darn brush. You could contact them and try.
Spare battery is $200 CAD so that is a major downside to swallow. I am on the fence specifically because of that since it means it cannot be used for the weekly house cleaning task. Central vac is still a much better choice at the end.
That's an insane price. I can't find the spare battery on the Cdn Shark site at all. The American Shark site has it for $70 though.
Is it just me or did it seem not comfortable to empty the big container? Looked like it got some dirt all over the closing mechanism/lid and your hand?
Uh, 😊😊😊it did grab my one area rug. Maybe it was one of those really light/thinner area rugs. So, still be careful.
Hi I purchased and gave it back- in a week. It was faulty the suction is so bad. I purchased the top end IW3611UKT. Do not bother. I am taking my time looking for another. Don’t get caught up with the 5 year warranty it’s just a gimmick not everything is covered.
I had a question there is like a triangle inside full of dust how can I clean it?
Und ? Warum ist nicht mehr Zubehöhr lieferbar ? Düsen größere Akkus ?
Missing the model number. Is this the 1000 or 3000 series? Please maybe put model number on a a stickie and the wall. It would be really helpful.
Thanks so much for the review! Greatly done :).
I just bought it today and I must say that im generally very happy.
However my Device seems to overheat when used at full Power.
It only takes up to 30 seconds and the device turns itself off. Have you had such overheating situations while testing it too?
would you choose this over the Dyson v15?
Great question… I actually think either the shark detect Pro, or the Dyson V 15 would be great vacuums, depending on your budget. I do think the Dyson is a bit of a better choice, but only if you have the budget for it.
Thank you for answering!
Why would u choose a stick cordless when it has less durability and less power than normal vacs
I just got one. The spot where the handheld attaches to the stick seems loose when it’s together. Like it would snap if I pushed too hard while vacuuming. Each clip part is solid it’s just when it’s together. Is this normal? I’m new to a stick vacuum.
Awesome job on the video, you do a really good job at explaining things, hope you have a blessed and wonderful day.😊 👍 👍 💯
Thanks so much!
I bought LG and returned to get the shark , I felt it’s better than LG . LG started to make vacuum, but shark has been improving vacuums so I trusted shark more, plus LG app doesn’t work all the time and nothing really can you do for the vacuum on the app except the charge time and it is fully charged or not . Thank you for the video
Will be interesting to see how LG does in vacuums. I've had 2 of their phones, and both lasted me 8-9 years. Their tv's are great too. Shark seems good, but nothing lasts, and all my LG products have great longevity.
What is the black clip on the stick handle used for? There is a spot on the base to hold the crevice tool, but no place for the brush tool to live. I thought that perhaps the clip was to hold the brush, but that doesn't seem to be the case.
To store the hand held part so it stands for storage. We don't even get the brush in Canada and that crevice tool looks near to useless as it a has a really large square head and isn't slim like most. Not happy w/ attachment situation. For some reason, we always seem to get gipped w/ the Canadian version and it's w/ other brands too. The UK versions seem to get the most perks.
Got the same one
Brilliant review. One of the best I've seen. Subbed.
Thank you so much and welcome!
I just bought this but can’t figure out what that black clip on bottom of wand is for I thought attachments but can’t figure it out
Me either!
It holds the wand section for charging. Not really necessary on this one with the base. They sell this without the base also.
Thank you Erin for a very detailed informative review. Would you happen to know vacuum has the best suction power the Detect Pro or the Shark Stratos cordless? Thank you so much
Thankyou . May give this a try.
does it self stand? or only on it dock?
Only on the dock.
We just bought ours, came to your video to see if you could explain the Moon button on the base? You didn't mention it and I can't find out what it does anywhere.
When the moon button is active when you dock the vacuum it does not automatically empty. A good time to use this feature would be if somebody were sleeping near the docking station.
Hello. I have one of these vacuums and the moon button on the base is the quiet mode. It basically turns off the auto-empty feature so that you can dock the machine without the noise of the auto-empty.
You sound like you could be a newscaster
Can you still empty it out manually?
Yes, operates the same as the pro detect that doesn't come with the auto empty bin.
battery is the biggest down side of cordless vacuume, i have shark stratos with x2 battery because i knew one battery would not be enough!! their marketing is a BIG LIE!, the battery capacity is 2300mah, which i though was terrible, a smart phone has 3000-4000mah so this was very poor. it only last 60min on ecro mode, which runs twice as slow/suction. overall shark vacuum are great device but battery is definably biggest let down! i hope shark upgrades its battery in near future! else i dont think i'll be buying another cordless from them.
Comparing a vacuum battery to a phone battery is like elephants to mice. A vacuum has to work so much harder, so the battery draw is considerably more than to a passive electric device w/ no spinning brush head, esp. one that turbos. I am finding the Shark battery takes a long time to charge. Just got mine and it's frustrating waiting for it. So I'd really want a second battery to make this work. I have a Tineco A11 Master, which did come w/ 2 batteries, but it's so gutless compared to the Shark. Don't know how I put up w/ it for 3 years, but it was my first cordless stick, so an upgrade from my super old Bissell corded stick, which isn't much better than a broom vac.
You can't compare batteries like that. Smart phones are 3.7v, so at 4000mAH you're looking at 14.8Wh of capacity.
Contrast this to the Stratos, it's 25.2V at 2350mAh, or 59.22Wh of capacity.
Auto emptying is not working how can I fix it
I would make sure all of the contacts are clean. Also, open up and check inside the bin and make sure there is not something stuck in there.
no cordless is better than a corded these are facts yet they claim to be better
This review sucks. Imma buy one as a result. Ill even use your affiliate link becasue you sound like you're from my old part of America and it's nice to hear the accent whilst here in the UK 😁
Erin the fact you have an amazon link to the product suggests you get something when clicked and purchased. This for me loses credibility of your review.
Thanks for the feedback. Yes, I will include affiliate links in my reviews. I do this partly for convenience of the reader (since I'll sometimes include a link to the company website or similar anyway) in case you want to read more or purchase, but I also may get a small commission from the click, which helps me keep the blog and TH-cam channel running. If you choose to use this link I thank you greatly for supporting me. There's no obligation or cost to you for using these links. If you have creators you enjoy you could also support them on TH-cam with things like SuperThanks so we can earn a living posting these videos.