Great Video. We want to build our own app. How do we integrate Fresha for booking in our app without having to pay a percentage to Fresha for our already existing salon customers?
Thanks - yes, you can take payments separately. Unfortunately Fresha does not offer integrations. You can see who does here: thesalonbusiness.com/best-salon-software/
Hello, thank you for making this video. Also, I wanted to ask if there is any chance you could help how to edit the deposit policy text? I was looking everywhere but no luck.
I do not recommend Fresha. The biggest reason is the way the system deals with vouchers. I have made £6k worth of voucher sales in the last 6 months but customers cant use the voucher code when they are booking online. I have had to set up a duplicate of each and every service and make a voucher only option where the client books a zero value massage and adds the voucher code in the notes and I have to manually check the code and manage it that way. I have spoken to Fresha many times about this but nothing has happened and it has been an issue I made them aware of 6 months ago. Added to this if someone buys a voucher for a Swedish massage (for example) at £40 and then we increase the price for the service to £45 (because of the cost of living fiasco) then the voucher is invalid and won't work. The Fresha system can handle basic voucher system requirements. We are now so deep in with Fresha though that the hassle of trying to change £6k worth of vouchers to a different system is even more of a nightmare than staying with Fresha. It is beyond a joke and makes our business look terrible. Do not use Fresha if you have any intention of selling vouchers to customers because the system is simply not fit for purpose.
Hey Patricia, I don't know style seat that well. But would be similar with Fresha. Important to upload existing client data to the system so it doesn't show up as a new client..
this has been really helpful however I want to edit the commotion email that is sent to my clients after they book their appointment, how do I do this?
23:47 paid plan under services: is it free to use or do I have to get fresha plus for this particular option. I accept deposit from customer at once for multiple sessions. I don’t know how to do it in fresha.
you think this is also usable for other activities? I'm a canyon center and i'm looking for a booking system for a sport activity. Or is this onnly for salon en spas?
It's built for salons and spas. You could of course use it for other things but there will probably be features in there that you don't need. So really depends on the features you need and if you get that from the platform then why not :)
We're using fresha system for a long time now. Fresha is really good system and its very easy to use. But im still confused about adding tips in the payment especially in card. Clients giving tips by paying card so if you mentioned in the invoice it will directly deducted in the sales right. Then you can give the tips to the staff (as a cash) who did service. And it will not affect the cash at the end of the day.Please help me about this issue coz me and my owner still argue about this.😅
Would this work for a place that had large group bookings? Like 5 to 10 people, with a 50 person capacity limit you can set so it doesn’t get overbooked?
I don’t think you can do group bookings.. it’s on the wishlist from users: support.fresha.com/hc/en-us/community/posts/115002176285-Classes-and-Group-Bookings
No.. They would not integrate with each other. Why are you using two platforms? Here are my top ones for reference: thesalonbusiness.com/best-salon-software/
There's a lot you can do and I talk about strategies for this in several of the videos on this channel. Would start there as an answer here would be too long :)
It’s automated. Once a client books online, they either put their cell phone number, email, or both. Fresha will automatically send reminders to their contact information, you don’t have to do anything !
@@TheSalonBusiness That's perhaps not the same as what Kirsty was asking. Perhaps you want to offer a specific service at specific times. i.e. Hair Dye offered at 10am or 2pm but every other service is available during staff members working hours. Is that possible?
Fresha Not FREE. Once I created the account they start calling daily asking money to Upgrade. After i refused the upgrade they have completely deleted my saloon Account. I have lost all my customer details as well.
Fresha has a subscription free plan but indeed, nothing is free in life.. I have listed my recommended alternatives here - I recommend you check it out: thesalonbusiness.com/best-salon-software/
Can you set up online booking from your own site and disable being visible on the marketplace? I have lots of clients and cannot really accomodate new clients at the moment. Appearing on the marketplace wouldnt benefit me in anyway
Yes, you need to activate your account for the market place manually. Thus, if you don’t do that, you cannot be found there. You may lose some other benefits though..
Unless I’m wrong, it seems like online booking is only available if the profile is listed on the marketplace. I have the same problem and I didn’t want to list myself on the marketplace for new clients, so if anyone can clear this up it would be really helpful.
@@_RoyCastro_ I received a reply from Fresha and you're absolutely right. If you're listed on the marketplace, you are able to access the upgrades features. Without it, you can't .
You can certainly "grey out/book out" time so it appears unavailable. I don't thing you can automate it to repeat weekly. You would have to do that manually.
How can I add say two services in the one booking . So with colour a 1 hr block for colour then 45 gap then 1hour service again in the same person . But with one pick of a service package :)
Hi, Fresha has a very good help center and email support. No phone though. Regarding TheSalonBusiness, we reserve phone support to our paying members but you can reach us via email.
Does anyone have experience using the Fresha S1 POS unit? I can't find any information on it anywhere… what's the benefit of using their POS say over something like Square?
I haven't tested it so cannot comment (will try to get one). I do however compare some options (including square) here: thesalonbusiness.com/best-salon-pos/
Thank you for the video! I am hoping you or someone can help me with block bookings. My business allows clients to purchase courses of 5 or 10 sessions. Can they select 5 different appointments until one transaction? Thanks!!!
I think what you are looking for are bundles/ packages. Basically, you buy 5 services at the same time and just redeem against that when you book. Most software here would support that: thesalonbusiness.com/best-salon-software/
@@TheSalonBusiness If this still isn't available in Fresha, you could achieve it manually by sending clients 5/10 gift vouchers when they purchase the package.
Anyone have any idea if my customers will get an email or invoice after the service being done/completed ? as this wasnt covered in the video , thanks in advance !
Question for you: I owned a business ,but not a beauty salon , recently I am eager to build a salon business with zero experience, I am not certified beautician not even know how to color a hair.. . is it still possible for me to have a successful salon bez? Hoping for your response. Thank you!
👇Compare Fresha to the best salon & spa software alternatives in 2023 below👇
thesalonbusiness.com/software-guide/
Thank you for sharing such a great video on salon software I got too much knowledge from this video and please share more videos like this.
Thank you for the kind words! Glad you found it valuable!
Thank you this was such a good run through of all the features and pros and cons
Thank you 🙏
awesome, thank you!!
Great Video. We want to build our own app. How do we integrate Fresha for booking in our app without having to pay a percentage to Fresha for our already existing salon customers?
You can use the booking system and not process payments through it. There is the option to not take a deposit or full payment.
Thanks - yes, you can take payments separately. Unfortunately Fresha does not offer integrations. You can see who does here: thesalonbusiness.com/best-salon-software/
I have a question, if a client books an appoinment online and they pay cash in person, fresha will also take a % of the money?
Did you ever figure this out ? I’m wondering this as well
If you take a cash payment, fresha won't process the payment so there won't be a payment for them to take a percentage of.
No I don't think fresha takes percentage off clients using cash
I’ve been using Fresha for over 2 years now … no Fresha won’t take any money if your client pays you cash.
They take it if the person books thru their link .
Do you like square over Vagaro best?
I just updated my comparison guide - thesalonbusiness.com/best-salon-software
This should help you understand which platform is right for you
Hello, thank you for making this video. Also, I wanted to ask if there is any chance you could help how to edit the deposit policy text? I was looking everywhere but no luck.
I do not recommend Fresha. The biggest reason is the way the system deals with vouchers. I have made £6k worth of voucher sales in the last 6 months but customers cant use the voucher code when they are booking online. I have had to set up a duplicate of each and every service and make a voucher only option where the client books a zero value massage and adds the voucher code in the notes and I have to manually check the code and manage it that way.
I have spoken to Fresha many times about this but nothing has happened and it has been an issue I made them aware of 6 months ago.
Added to this if someone buys a voucher for a Swedish massage (for example) at £40 and then we increase the price for the service to £45 (because of the cost of living fiasco) then the voucher is invalid and won't work. The Fresha system can handle basic voucher system requirements. We are now so deep in with Fresha though that the hassle of trying to change £6k worth of vouchers to a different system is even more of a nightmare than staying with Fresha.
It is beyond a joke and makes our business look terrible.
Do not use Fresha if you have any intention of selling vouchers to customers because the system is simply not fit for purpose.
Can Fresha booking and payments can be done without client creating an account?
You can create a client manually in case you e.g. have a drop in or phone booking.
I had issues with styleseat saying they found me a new clients when in fact they were not. So that gets really annoying.
Hey Patricia,
I don't know style seat that well. But would be similar with Fresha. Important to upload existing client data to the system so it doesn't show up as a new client..
this has been really helpful however I want to edit the commotion email that is sent to my clients after they book their appointment, how do I do this?
did you acknowledge how to do that? have a same problem, thank you
23:47 paid plan under services: is it free to use or do I have to get fresha plus for this particular option.
I accept deposit from customer at once for multiple sessions. I don’t know how to do it in fresha.
you think this is also usable for other activities? I'm a canyon center and i'm looking for a booking system for a sport activity. Or is this onnly for salon en spas?
It's built for salons and spas. You could of course use it for other things but there will probably be features in there that you don't need. So really depends on the features you need and if you get that from the platform then why not :)
How do you get your 1099?
Can a client pay online a deposit then the rest in person we're trying to find that instruction?
Yes!
@@TheSalonBusiness where do you add where a client pays a deposit and pays the rest after the service?
So only clients with Fresha account/app can book appointments?!
Anyone can book. Just that they will create a Fresha account when they book online the first time.
How to add tips in the payment?
support.fresha.com/hc/en-us/articles/360014220499-How-can-clients-add-a-tip-on-Fresha- 👌
We're using fresha system for a long time now. Fresha is really good system and its very easy to use. But im still confused about adding tips in the payment especially in card. Clients giving tips by paying card so if you mentioned in the invoice it will directly deducted in the sales right. Then you can give the tips to the staff (as a cash) who did service. And it will not affect the cash at the end of the day.Please help me about this issue coz me and my owner still argue about this.😅
Can you use an tablet for this at the salon? Or do you need a laptop?
You can use a tablet with the app 👍
Great Video!
Cheers Victor!
I have a very important question … how to activate Fresha Plus it is not showing anywhere on the portal
It could be that you are in a country where Fresha Plus is not yet supported..
Would this work for a place that had large group bookings? Like 5 to 10 people, with a 50 person capacity limit you can set so it doesn’t get overbooked?
I don’t think you can do group bookings.. it’s on the wishlist from users: support.fresha.com/hc/en-us/community/posts/115002176285-Classes-and-Group-Bookings
Hi, I just set up the Fresha partner, then I saw two appointments, is that real customer booked?
Check if they “look real”. It's possible that Fresha also creates an example as you go through the setup guide.
Can i integrate my square booking app with fresha booking app so it shows on both at the same time
No.. They would not integrate with each other. Why are you using two platforms? Here are my top ones for reference: thesalonbusiness.com/best-salon-software/
Is it possible to use a square system for payment with fresha?
I don’t think you can integrate the two. But you could manually enter payment amount..
I do not have any of the items in the menu that your tutorial is showing.
Ok, they have done some changes since I recorded this one - probably why. I should record a new one! Thanks.
Is that really no fees ? Cause there's no support for our business in Indonesia
There is no subscription fee. You’ll still pay credit card transactions and then f you get new clients through the marketplace.
thanks, if customer book online but he paid in person in my salon is fresha fee applied??
Hi how to visible business online booking on marketplace such as fresha apps for customer?
There's a lot you can do and I talk about strategies for this in several of the videos on this channel. Would start there as an answer here would be too long :)
How do you send client reminders or notifications of appointments via text?
It’s automated. Once a client books online, they either put their cell phone number, email, or both. Fresha will automatically send reminders to their contact information, you don’t have to do anything !
Thanks 🙏
Is there a way to block out 4 set sessions through a day that clients can only book e.g. 10am 11.30am 1.30pm and 3.00pm
Same question!
You can set your calendar availability. Is that what you are looking for?
@@TheSalonBusiness That's perhaps not the same as what Kirsty was asking. Perhaps you want to offer a specific service at specific times. i.e. Hair Dye offered at 10am or 2pm but every other service is available during staff members working hours. Is that possible?
Fresha Not FREE. Once I created the account they start calling daily asking money to Upgrade. After i refused the upgrade they have completely deleted my saloon Account. I have lost all my customer details as well.
Fresha has a subscription free plan but indeed, nothing is free in life.. I have listed my recommended alternatives here - I recommend you check it out: thesalonbusiness.com/best-salon-software/
if we have walk in clients and the end of the services they'd like their bills put in the same bill. could we going to merge their bill?
This should be possible at check out where you can add anything to the service. Hope I understand the question correctly. Thanks!
Can you set up online booking from your own site and disable being visible on the marketplace? I have lots of clients and cannot really accomodate new clients at the moment. Appearing on the marketplace wouldnt benefit me in anyway
Yes, you need to activate your account for the market place manually. Thus, if you don’t do that, you cannot be found there. You may lose some other benefits though..
Unless I’m wrong, it seems like online booking is only available if the profile is listed on the marketplace. I have the same problem and I didn’t want to list myself on the marketplace for new clients, so if anyone can clear this up it would be really helpful.
@@_RoyCastro_ I received a reply from Fresha and you're absolutely right. If you're listed on the marketplace, you are able to access the upgrades features. Without it, you can't .
How do you add the deposit option on fresha ?
support.fresha.com/hc/en-us/articles/4505519460498-How-do-I-set-up-deposits-
Nice
🙏
Where do i set the commission structures on retail and treatments for the staff
I'm not sure if Fresha supports it. You can check out alternatives here: thesalonbusiness.com/best-salon-software/
Hi, can you put personal things in your calendar and repeat it weekly? Eg, netball training
You can certainly "grey out/book out" time so it appears unavailable. I don't thing you can automate it to repeat weekly. You would have to do that manually.
How can I add say two services in the one booking . So with colour a 1 hr block for colour then 45 gap then 1hour service again in the same person . But with one pick of a service package :)
Hello, is it possible to import sales from Excel files?
Do you guys have a customer service phone in the us ? That I can call
Hi,
Fresha has a very good help center and email support. No phone though. Regarding TheSalonBusiness, we reserve phone support to our paying members but you can reach us via email.
Hello.
My customers recive email reminder, how can I set message remainder.
Many thanks
please check my page and know the answer
You should be able to have both or choose what type of message you prefer. Check out notifications in the settings section.
Does anyone have experience using the Fresha S1 POS unit? I can't find any information on it anywhere… what's the benefit of using their POS say over something like Square?
I haven't tested it so cannot comment (will try to get one). I do however compare some options (including square) here: thesalonbusiness.com/best-salon-pos/
How do i see all the clients birthday dates to give them a call if its their birthday ???
Not sure but sounds like a reasonable thing for the platform to support so I would be surprised if you cannot do it..
Thank you for the video! I am hoping you or someone can help me with block bookings. My business allows clients to purchase courses of 5 or 10 sessions. Can they select 5 different appointments until one transaction? Thanks!!!
I think what you are looking for are bundles/ packages. Basically, you buy 5 services at the same time and just redeem against that when you book. Most software here would support that: thesalonbusiness.com/best-salon-software/
@@TheSalonBusiness If this still isn't available in Fresha, you could achieve it manually by sending clients 5/10 gift vouchers when they purchase the package.
When I contact them they said there is a foundation fee for training and making the app for you around 1800$ just paid for once ???
Hmm, I have not heard about that. You can check out my top alternatives here: thesalonbusiness.com/best-salon-software/
Can someone run me through the process of making a package of 10x services? it only lets me add 6
How do i record tools on fresha?
Are you looking for a way to track/ book resources?
كيف اتعلم مع مترجم
How do you keep notes when you have repeated it?
Not fully sure I understand. You should be able to keep all notes you make on a client.
I'm trying to change the booking times to 10, 12, 2 and 4. How do I do this?
Can you explain a bit more what exactly you are trying to do? Thanks
Anyone have any idea if my customers will get an email or invoice after the service being done/completed ? as this wasnt covered in the video , thanks in advance !
I believe you can setup and email to go out after. More details here: thesalonbusiness.com/best-salon-software/
Does anybody know if you can embed a Fresha booking form on your website?
Unfurtunately not. You need to link out to the booking page.
@@TheSalonBusiness Is this still the case? We see booking link creation but no embed, like offered with Square Appointments
Fresha keeps asking for my card pin number. Fresha software is being hacked, beware
Question for you:
I owned a business ,but not a beauty salon , recently I am eager to build a salon business with zero experience, I am not certified beautician not even know how to color a hair..
. is it still possible for me to have a successful salon bez?
Hoping for your response.
Thank you!
Would suggest you go work for someone with experience first :)
Yes you can still run your salon business, you can hire a person who know how to do it and then learn from them .
@@starbeautybodybrowzshow2968 thank you for this powerful advice.🌄
didn't see how to edit the services i provide
It's pretty straight forward. Just go to services and edit - you'll probably he able to figure it out :)
Fresha has telefoon Number?