Genesys Cloud Administrator Module 12 Workforce Management

[@DileepKumarKaranki-w6g]

Hi
could you let me know how adherencePercentage and conformancePercentage for WFM Historical Adherence is calculated?

[@naveenmanikiranssunkara4918]

Will you update architect tutorials in udemy with new flows and new examples

[@DunamisConsulting]

The tutorials in Udemy get updated periodically. However, a lot of the tutorials provided will work across no matter the situation. Please keep in mind that course is to get you started.