Mowing Crew is RUINING Our Business - Losing Customers Fast!
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- เผยแพร่เมื่อ 13 พ.ค. 2024
- Are you struggling to retain customers due to the poor performance of your mowing crew? In this video, we discuss how a mowing crew can negatively impact your business and lead to a loss of customers. Watch as we delve into the consequences of subpar work. What should we do!?
#lawncare #business #customer
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sometimes you got to fire people if you ain't got good people then what's the point... nothing personal it's just business
Trying not to resort to that. Hopefully we can get it straightened out. Thanks for watching!
@@pagelservicesthe first minute of your video explains it all. “I can keep bitching and telling them and they don’t listen so it’s whatever”
Being a easy to deal with person makes for happy crew, but once the customer complaints start rolling in, it's time to put foot to ass
This is fair. Thanks for watching!
Try doing what my boss did when I worked commercial landscaping. My boss worked off incentive. Work the whole summer season, the best customer reviews, and the least amount of mistakes gets a 5 day Flordia vacation for them and their significant other. His way of looking at things were a Flordia trip will cost me money, but losing a contract will cost me more. My former boss would take the top 3 performers of that season, and give them a week on him. Just an idea.
Not bad! We are looking into p4p currently. Hopefully, that does the trick. Thanks for the comment!
It takes alot of trust to put a foreman in place cause then bossman will have to worry if the foreman is doing his job right
So true. Thanks for watching!
You don't have to worry... customers will 💯 let you know.
I definitely would recommend a mowing foreman/superviser I did that my 3rd year in and it was the best thing that I did had no worries after that .
Accountability is key and a foreman definitely increases accountability
Nice, thanks for the comment!
my bad now I feel like a hater love the videos and the boss
I’m a new subscriber but I appreciate your video. I enjoyed it, thanks for sharing! I can relate to customers complaining -I had a couple guys that I couldn’t trust to do a job properly. I’d always have to go back and check their work. 🙄
Thanks for subbing!
First, make one of them lead and responsible for quality control. Second, tell them as soon as the rain is done get your ass mowing. We mow in the rain if not too heavy but we have all commercial accts.
Thanks for watching! Good info.
and how tore up are your properties, would the company host a golf putt putt tourney or does the place look nasty like most commercial accounts in the whole of usa. your mowing in the rain and when the ground is wet tells me everything i need to know about what kind of business you run. i wouldn't even let you on a golf course on foot with a pull cart.
@@aprilgeneric8027 What makes you think that I would even want to service your properties?
I’m just happy he hire’s Americans and not a crew full of of foreigners
Thanks for watching!
Id be firing all the slackers, they dont do the job right and totally disrespect you by not caring about your mowers, to ask what there is to do when the mower looks filthy and piled with a foot of grass on the deck, total clowns
Hopefully if we get the p4p plan installed, we will see some changes. Thanks for watching!
This is exactly why I run a sole proprietor lawn buisness.
Sometimes i wonder lol
Good solid conscientious people are hard to find, no matter what the job. My lawn is constantly torn up by guys who use the zero turn. Every run they rip up some turf. I told one about it and he absolutely ignored what I told him. I complained to the boss and nothing happened.i considered telling them to never turn around.lets see how they do this summer. I enjoy your channel.
Hopefully they get it taken care of, thanks for the kind words!
tell the boss man they ain't allowed to do your lawn with out slicks or turf saver tires........lowest traction and will drift thru water. watch them fall into ponds on a dewy morning.
Great job and great video!
Thank you! Cheers!
Dude u seem like a extremely good boss I would love to work for you any day now I don't know what u pay but still having a good boss is the most important thing to me keep up the good positive vibe man
I appreciate that!
Looking good, get after the crew! I subbed!
That's awesome! Thanks for the sub!
Another great video!
Glad you enjoyed it!
Caleb
I have been a landscape dept manager for 18 years, i have found that common sense is hard to find and work ethic seems to be a thing of the past ...
I will say if you have bad eggs in the bunch ...get rid of them ..yea it sucks to be down on man power but you will re coup
I will say your landscape crews do great work .. love the walls yall build
Keep up the awesome videos !
Appreciate the kind words! Thanks for watching!
For 15 years I worked for a landscape company as a supervisor. It became too much because vast majority of the guys they hired were basically 30 year old children. I never liked to fuss. But had to because the customers were complaining. The crew uses to complain to company owner about me being mean. What I said was if they just did their job correctly with no customer complaints I wouldn't say a word. I would be happy. But to me. The customer is my boss. I left that company. One raise in 15 years. Low pay. Nice employer. But not worth it. No longer in that industry. I feel you regarding careless employees
Thank you for sharing!
Fn hilarious!! Thanks for your work.
Thanks for watching!
You know them more than us if you cant trust them to uphold your name then you have to make hard decisions like riding them or firing. But only you will know whats best for your company.
Well said. Thanks for watching!
Keep doing videos along these lines. More of the business side then just the guys working
Will do, thanks for your input!
do you have morning meetings with all employees? just to make sure they know what you expect
We have a morning meeting every Monday to make sure everyone has their bearings on the week. Thanks for watching!
Go and work with them all day and show them what you want .
Might have to do this. Thanks for the input!
Also as far as mowing 11-4. You have to tell them it dont pay to send your trucks out for that long. They should be out mowing 7-10 hrs a day if possible. Also like you said if you finish early you should start on the next days route in case it rains later that week
All great info! Thanks for watching!
This guy seems like a very nice and laid back Boss... He has a great attitude.... But when these guys start slacking to the point of putting your business under you have to toughen up and put em in their place immediately. You can't lose customers or contracts for these type of people that are slack and just hanging around for a paycheck... Put the screws to em immediately or risk losing your business...
Thanks for the kind boss words. We are getting er straightened out. Thanks for watching!
The sad thing is, if those calipers were oeM probably last longer and anything you can buy new nowadays
Yeah. Thanks for watching!
Without a motivated leader type on each crew you'll need to have a schedule for them each day of what to do to whatever time they need to work til. I've had this problem for 20 years here in Fl. It's difficult finding dedicated workers that aren't pill heads or drunks or just lazy. More work on you, but you can't be everywhere at once. Have them sign off on the schedule every day. Finding out after the fact from the customer is the worst.
Signing off on the schedule is an interesting motive. Thanks for watching!
I have a question I'm a small concrete contractor I have the opportunity to do commercial work but I just started a 2 years ago I dont have the cash to be able to wait 90 days to get paid is there any advice out there
For larger jobs, especially ones that need expensive materials, we will take half down with the signed estimate. Then send the other half to be paid after completion of the project. Thanks for watching!
I noticed you guys don’t edge the beds before you mulch ? Is that standard where you are
We will if customer asks for it. This was just a refresh. Thanks for watching!
Great video sir I’m new subscriber here one day I wanna be this big like you
You can do it! And thanks for the sub!
Your welcome I'm all business one thing employees never sees is what it's like to own or operate a business
Indeed, thanks for watching!
I've been in your position. Their job isn't Lego schience. It just requires the motivation to get it done correctly. That my friend cannot be fixed. They either have it or they have to go. And that should make everyone aware.
We are making progress as of this video. All "hopefully" should be good to go! Thanks for watching!
Accountability. Responsibilities.
Taking pride and ownership of what you do n how you do it.
If the crew leader doesn't do what needs to be done the right way, find a new one.
Fair words. Thanks for watching!
I would have a meeting with them an if that don't work then start looking for a new crew
We had the meeting, lets up we see the changes. thanks for watching!
If u want something done right there is only 1 way to ensure that tbh. But when its an easy task and u asign it to some1 else. It sucks
Smart words! Thanks for watching!
Love Kaleb and your old Camara man. The old Camara man just asks the funniest stuff and don't really no what's going on. So makes it interesting. Sorry old Camara girl nothing agienst you. But good to see the 2 creators back at it. 😂
Noted! Thanks for watching!
Expect what you inspect. Old boss told me that many times.
Good words!
You shouldn't have to babysit adult men that should know how to do the job. After giving them so many chances. Maybe consider a 3 day suspension without pay. And if that doesn't work fire them. Only problem with that is trying to replace them. Alot of people don't want to work anymore. You can't keep loosing customers because adult men can't do the job
Appreciate the input! Thanks for watching!
Yes I worked for a lawn crew for 6 years I had five guys under me if it rain they wanted to go home for the day if not they wanted to go home at 3pm everyday if the jobs were done or not had a lot of turnover with the help your crew will get better 😊😊😊😊😊
The issues are starting to resolve. Appreciate you watching!
Your mowing crew and mine sound like the exact same people. I need advice too
fire them bro theirs many bad ass lawncare ppl you gotta find the right ppl
I would say.. YOUR FIRED !!!!
If it continues we will have to do something for sure.
I would speak to them calmly. Dont go in like a house a fire. Be careful with just firing everybody, Because as im sure you know finding good help right now is a tall order. You dont want to cut off your nose to Spite your face i believe is the saying!
smart words! We hopefully going to implement p4p here within the next month. Thanks for the comment!
Switch to walk behind mowers like turf tracers. They don’t tear the crap out of the turf like ZTR’s. I sold my last ZTR this spring. All standers and walk behind from here on out. Sulky’s for the win.
Not a bad idea, but our commercial accounts would probably take longer. We mow a vineyard, trailer parks, campgrounds etc. But might have to look into it if we keep having tore up yards. Thanks for watching!
@@pagelservices I have 5 crews ranging between 5 and 2 workers on each crew. We are located in the twin cities. Although a turf tracer is a bit slower than a ztr it is far less likely to damage properties when mowing in difficult conditions or terrain. A turf tracer with the Kage Wheel Kaddy is the ultimate machine for weekly cutting. With the deck out in front of you the operator is able to get closer to obstacles and corners reducing the amount of string trimming needed. You will also reduce customer complaints because they are less likely to create ruts, or tear things up while making turns. I have standers and they are great for certain properties. If I had to choose a stander or Walk behind I would take the walk behind every day. Another consideration is that turf tracers have a floating deck with rollers that will not scalp when mowing on uneven ground. I watch your videos because it is clear you know what you are doing. I would recommend you giving one a try. They still mow at 7 MPH which is fairly quick.
It's always better to retain business rather than replace it. Why don't you share the complaint letter with them and make them go to the customer's and make it right.
Oh we did. We have been keeping an eye on them and they are getting better. Thanks for watching!
Maybe its time to be a boss and tell these guys to smarten up or else. Holly walks around like a zombie and dont care. Your employees are killing your business. Every unhappy customer tells 10 ppl how shitty your business is. All because you refuse to be a boss. Good luck with everything you make a great content for u tube. Cheers
Thanks for the kind words!
How do you deal with the common bullshit with employees not listening without flipping out? Crazy how much you deal with bro
The flip outs usually don't make it to episodes lol. Thanks for watching!
🤦🏽♂️ Its called a 3 point turn. Your mowers need to learn,,,, obviously
Thanks for watching!
idk what you need to do, but ya gota do something unless you wanna stop mowing, cause it don't sound like that crew is getting it done
It would kill us to stop mowing, as that was the first service we had. Going to try some things and see if it changes anything. Thanks for watching!
Mowing wet grass is normal to me now!
For sure! Thanks for watching!
It's extremely hard to find good quality workers these days but if they have been trained, know what they are supposed to do, but don't do it; hit the road jack. I would verify the complaint is legit first, find out their side, and decide from there. Maybe if you do keep a little closer eye on them they will stop slacking off.
All words of wisdom, Thanks for watching!
If they don't listen replace them..😮
Appreciate the comment!
She don't seem to happy to be working
Put one of your workers supervisor and then he be responsible for all of them
No a bad idea, thanks for watching!
No one can out work Holly💪
Facts!
If you’re not leading them then you’re just a follower like them 😢
I think you should just hire me for the mowing crew
Maybe sometime in the future! Thanks for watching!
Fire the mowing Crew
Leaving those mowers like that doesn't show customers you take pride in your work n equipment
Rain days we get mower blades change n fueled ready to go when the rain stops n get all equipment ready n then work til u get caught up
That's generally how we operate, sometimes fellas just need a little nudge. Thanks for watching!
wrenching with kenny. your caliper bolts aren't sliding so basically one side is being sucked into the rotor and doing all the work and heating up the most and causing that bad wear.
if you have a bad crew that's a reflection of your reputation on managing your company and it's reputation, reputation is everything, it's easy to lose, and almost impossible to get back.
show them all the clients they are losing, that's their paycheck, they don't help other crews cuz they will just cost you more clients and bad reputation....when it gets to a level the other crews can do combined...asta la vista.
99% of a crew comes down to their attitude towards doing things the hard way or top notch, that last 1% is how well you teach/train and supervise them. if you don't have time for that, you don't have time to run a business.
set the standards high, play some pitt bull, ..." reach for the stars, cuz if you think about it if they fall, they will fall on top of your girl...." just watched a neighbor with his fence company and his son just knocked up the office secretary....her daddy is performing a shot gun wedding and this girl is gold digging. pray you don't have any daughters. 😅
if you have a new crew you ratchet down on them by being their supervisor on the job every job until you have to leave the job to attend to other issues and you come back and they have completed the job to your satisfaction, then you can tell them you'll let them have more freedom to do what they need to so long as it stays at that quality level, you do the mowing & direct them everything that needs to be done and make it the best quality every time, every place every touch up and primp possible, that way when they slack off again it will be at a better quality level...and if they don't show them the door.
Good info! Thanks for watching!
Healthy grass is wet grass
True, and also messy grass. Thanks for watching!
You need to fire one and hire a mowing Foreman to let the other one know you're not messing around.
Hopefully going to implement a p4p method here soon. Thanks for watching!
If you constantly tell the mowing crew to do things and they constantly do NOT follow directions/orders then it’s time for a new mowing crew 🤷♂️ otherwise you have to put someone in charge of them to babysit them which is another person on payroll I’d assume
Not a bad idea, thanks for watching!
Hey sir. Bout to move your way run my own business in Ohio and have mowed professionally 15 years . Run a crew of men of for years . if you are hiring for lawn foremans id love to speak with you. Plow snow as well .
We aren't currently hiring, but you never know what the future might hold! Appreciate ya!
id help ya, but im in Jersey. I have weeding experience and can drive a tractor as well as use a weed whacker and blower. I don't drive so I would need a crew member to drive me to the job site lol.
Well a license is needed around here. But ya never know! Thanks for watching!
I have been an electrician for over 20 years. I cross paths and watch a lot of mulch monkeys they’re usually as drugged out as your sheet rockers
A lot of words I have never seen used together, lol Thanks for watching!
I need help!!! I just got a new job as a mowing helper and its only a 2 man crew and the owner! Well i started 1 week ago and the crew leader started 3 weeks ago!! Our boss has tons of work and said he has gotten 26 complaimt in the last three weeks and what ive notice from the guy i ride with who is suppose to be the crew leader is skipping stuff tearimg yards up cutting extra lawns for cash yea u heard that right and i told the boss and he said idc what u have to do work together! So i tryed to habe a talk with the crew leader and he didmt want to hear anything i had to say! So i told the boss agin and he said he doesnt want excuse which there not this crew leader just should not be a crew leader! Ive ran crews for long time and from my experience this guy doimg it all wrong and i juat domt no what to do i mean he tells me to stop the house is good and its not then we get complaints!!
If you have talked with the lead and the boss and have seen no headway, the best you can do is keep a log. Cover your butt. Thanks for watching!
Give them one last warning and if no changes fire them start over and make one of the new hires in charge. At this point those two both have the same bad habits. Probally a good chance they are just rushing thru the jobs doing shitty work to get out earlier than if they did things the right way
Thanks for the input! Very possible!
Well shit, your saying the same thing I say about my mowing crew! We need to be friends haha
It must be a mowing crew thing. Thanks for watching!
Looks like your big belly is creeping CLOSER to that steering wheel there, "Bossman" ... 🤣🤣🤣😂😀
damn.. thanks for noticing and watching!
Give bonus to crew with no call backs
We are actually aiming for p4p sometime this summer. Thanks for watching!
The foreman has to work for me and gain my trust over time and even then I still go behind and check up on some of the jobs just to make sure it’s done right.
Words of wisdom. Thanks for watching!
Get the guys some push mowers ! That will fix it
haha, but then the on the job hours skyrocket. Thanks for watching!
2nd! Still waiting for my shirt or hat in the mail😂
My Man! Thanks for watching!
I’m wondering what you’ve done or you’re gonna do about the mowing crew and their screw ups. For someone to send you a letter expressing their disappointment in your business. I would fix that shit in a heartbeat. Nothing can ruin a company more than word of mouth. Nothing could help a business more than word of mouth. Seems you have a good relationship with your workers and that’s a good thing. A good boss is always good to have. When your guys respect them they will go to hell and back for them. That’s something I learned as a platoon sergeant in the army. You wear many hats and have many different characters to deal with. Love the channel and keep killing it with the videos.
Thank you for the kind words. The mowing crew has been running pretty good all things considered that last week and a half. Hopefully we are on the right track. Thanks for watching!
Their is more to it then just showing up everday
So very true.
You should tell them to stop smoking their vapes and dab pens during work hours
I'm not sure I would have any employees left? haha. Thanks for watching!
Complaining about your employees is not a good way to go about it. If you have a disdain for your employees, they feel it and act accordingly. Take some of the responsibility and be a better boss and give encouragement, trust and incentive. At the point when you have taken care of your employee lawn, you take out the bad weeds and hire better.
True, thanks for watching!
Let the camera follow the mowing crew for a week lol
Not sure how interesting of a video that would be, lol. Thanks for watching!
Rent or borrow a tinted van and sit in the back while someone drives and go watch them work, see what they do for you
Don't hate it! haha
You really need to let some people go and hire some that you do not have to hold their hands and lead them around.
We've been making progress. Hopefully no letting people go. Thanks for watching!
Mow crew problem, give them a 0.05 raise per hour. 😮
I'm not being mean, but what would giving them a raise do? Thanks for the comment!
@@pagelservices a nickle raise, is shaming. If they get the jesture, they will either work harder, or quit.
Need some Mexicans , we work hard and take Pride in our work
Appreciate the comment! Thanks for watching!
You right about that. My whole crew are Latino. They hard on equipment but they get the routes done everyday and very few customer complaints.
Check engine light
In all honesty what landscaping vehicle doesn't have one on? Thanks for watching!
Need learn to wear a seatbelt.
They must be getting good pay to not work hard
Fire them its apprent they don't appreciate there job.
your mulching crews need to learn to dump piles in the open spots, they spend too much time fighting to dig mulch out of the barrow and that's also going to ruin barrows as the forks hit the bottom crease. they aren't steel barrows which can handle that. i used to be a stucco tender so i've wore down a few shovels and barrows in my 20's they can pitch and distribute and pick loads with the pitch forks from piles easier less fuss, less muss, making easy sweeps instead of bone jarring jabs. as a tender i could literally long stroke cement faster, further and to more volume than they are covering the same ground 3 times faster. it's almost circular windmilling that is less stress and more muscle finesse.
That's good info! Thank you!
Make one a leader/foreman and consider p4p
We are actually in the works of creating a P4P as we speak. Thanks for watching!
30:06 its called P4P
indeed, thanks for the comment!
Are you actually looking for sound advice and consulting or just looking for traffic on the YT video? I’m not being facetious.
We are looking for actual advice. Thanks for watching!
Hire a new mowing crew and a lead for the mowing crew
Hopefully, we will get it taken care of. Thanks for watching!
Time to give them a pink slip, and find 2 new replacement crew.
Hopefully it won't come to that. Thanks for watching!
If it were me u shouldn't have to babysit that's y I have have people in place to do things so u don't have to worry about if work is getting done
Nice! Thanks for watching!
hire in new crew
Hopefully it won't resort to that!
They should of been out until 7pm if they didn’t start until 11am.
One would think. Thanks for watching!
Just fire them and try to find other people who will listen to You 😮
Better to be short handed and have to drop work over being fired 😊
verbal warning then written warning then , SEE YA , new hires
Hopefully it won't come to this! Thanks for watching!
Dude you gotta put the thumb down on that crew.
Might have to be the whole hand. Thanks for watching!
Hire another mowing guy and have him as a foreman.
Not a bad idea! Thanks for watching!
You need one person to check all your jobs
Possibly, thanks for watching!
I have been in business for 30yrs . I don't understand workers on their thinking. I would first have a talk and explain your thoughts on their work proformance. Their they step up there game and wacth them for a few days . Make sure they see you show up jobs they are at . Maybe hire a new guy that has the experience to run the crew. Workers don't understand or care about your feeling for that client making sure they are taking care of. That how we pay are bills. If you lose a client then let them know you don't need them . 2 of my guy say I am asshole but it not their business. Most of my work in Word of mouth. People know I take care of my responsibilities. Unfortunately it hard to find any good workers these day that are reliable and trustworthy. Good luck with them . Keep up the great videos ( COME ON ).
Also when you walk in shop and mower were dirty and they ask what to do. Would have fire me up . I will probably sent them home. But then it the the business and mowing get behind. You guys have a great day
Appreciate the words and thanks for watching!
Better with Kaleb in the videos
Appreciate the comment!