Call Handling Tips: Warm and Cold Transfer (With Sample Call Flow)
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- เผยแพร่เมื่อ 6 ก.ย. 2018
- In this video, I share with you the basic guidelines to do call transfers. Warm and Cold Transfer are the most common methods. I also included transfer tips and sample call flow. :)
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⭐️ Are you excited for call transfers? 😂 Any questions? Comment below!
Thank you for your videos. It helps a lot!
Please don't stop doing videos.
I'll make videos as long as possible. Thanks for your support.
Belive me when I tell you.
As a call Center representative, your videos are priceless.
@@m.l.c.1303 That means a lot. Thank you.
it was really helpful, just i was looking for
Love your accent and your videos!!! keep on doing this you are doing terrific!!! 😊😊😊😊😊❤❤❤❤
Wow that means a lot to me. Thanks as always Aby! 💗🙏😃
Thank you Rea! you're awesome love your videos all.
Welcome Madeline! ❤
thank you soo much this helped me with my assignment
its so informative loving it!
Thank you! Glad to know you find it informative. 😄
Thanks Real.
Your videos are so useful
Welcome and thanks for watching. 💗
HEY THANKS! Lol I was like what is a cold transfer? Aha appreciate it!
Thank you for this helpful information
Glad it was helpful!
Hello! Rea! Thank you so much for this video. I now know what should I do to my maccall haha! I'll comeback here once I'm already hired!..
All the best ❤️
ms rhea it really helps me a lot with your videos .thank u .may i ask how to prepare for v&a test
Brush up on comm skills 😊 Here's a playlist th-cam.com/play/PLpEXFgzuDIjAP5ezMCpobt_s3rSAB9Ghg.html
Hello ms. Rea can you also make a video about different metrics and share some of your experiences regarding that. Thanks!
Hi Dawn. Great idea! I'll put that on my list. 👍 Thank you!
Sample call flow for CSR retail account with possible scenarios please. I'll be having my first day of training on Oct. 5 and I want to expand my knowledge about it before I even start because I'm just a newbie. :( Please notice my request, thank you in advance! 💕
Its already a week since we start taking calls, and im absent today. It started as a sore throat and by the end, im voiceless. Any advice to recover? Also, how am i gonna avoid this again in the future?
Sorry to hear that. It does happen sometimes. Just drink lukewarm water instead of cold water when you're taking many calls. Add lemon to your water when possible. I also tried Bactidol mouthwash to cleanse and Strepsils lemon flavor to ease the sore. Hope that helps. Voice rest is important.
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thank you for this! i am still on training as a tech support and this is my first time to work as an agent in a BPO company. i'm having a hard time with these types of process like transferring a call because we aren't given spiels as a reference to practice with. that's why I'm too nervous for mock calls, I never know what to say because I'm afraid that I won't sound professional or that I'll sound inexperienced like i don't know what I'm doing.
Hope this video helps then. Thanks for watching and good luck. ❤
Tips naman po for the phone interview. Dalawang beses na kasi ako nag-fail sa Eperformax hays. Gustong gusto ko talaga makapasa don 😅
Dont lose hope and try again! 😄 Maybe this video can help: th-cam.com/video/oq2B1pTz5QQ/w-d-xo.html
The phone interview tips are towards the end. 😄
Hi Miss Rea, I feel so embarrassed, still I need to ask What does the lady say in this part of the conversation I´m calling........ (4:22) I can't log in into my.......... (4:24) no matter How many times I tried.
Could you help me PLEASE
can't log in to my online rewards account. :)
@@ReaNinja thanks : )
💗💗💗💗💗💗💗💗💗💗💗
After warm transfering then doing conference, what should we press or click to leave the call? I keep forgetting..
You just hang up the call 👍🏻
Leave 3 way call
Can you send me a link, similar to an online call center training. If u don't mind. Tnx
I'll see if I can find one, but right now, I don't know of anything like it yet. 🤔😃
Whenever i want to transfer a call, i always get. "I don't have time" I'm at work" I'm driving" "Call me back I'm busy" "Now is not a good time" etc
9:30
Dont sayxalways i understand. Cause in reality you dont
What if i do? 😉