ฝัง
- เผยแพร่เมื่อ 30 ก.ย. 2024
- 👀 Overview of Zendesk QA
🔗 More information about Zendesk QA: zdsk.co/4e1TWRd
⚡️ With Zendesk QA, you can use AI to pinpoint critical areas before they become a bigger problem, discover the tickets needing attention, and uncover insightful trends across every support channel. This video shows you how to do all of that, plus how you can automate your QA process and guarantee consistency across your support interactions.
⏳ Timestamps:
00:00 Intro
00:37 Conversation View
00:52 AI Features Spotlight & AutoQA
01:48 Filters
02:22 Assignments
02:44 Browser Extension & VoiceQA
03:08 Customized Scorecards
04:10 Calibrations
05:00 Surveys Dashboard
05:10 Agent View
05:53 Dashboards
06:54 Coaching Features
07:34 Outro
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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