I have sent numerous emails to solve this issue. The camera doesn't broadcast its own Access Point to continue the set up process. I am willing to understand if there is a bypass to this or if there is a way to connect it to the PC and upgrade/downgrade the firmware.
I have recently brought a house with 2x Ezviz camera however I am unable to add both devices. The previous don't remember the login details. How can I remove the previous owner and add these devices on my profile
Problem solved: Reset the camera, unplug it and plug it back in again and place it directly on top of the modem. I tried what the video showed a dozen times and it wouldn't work. When I did this, it worked the first time.
Hi, please try switching the network your phone connects to, for example, using phone data or if your router is dual band, using 5G Wi-Fi. If this can't hlep please send us an email at support@ezviz.com and our customer service team will be able to help. Thanks.
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I try all step dont work, i solved the problem with change securty nerwork wifi from wpa 3 personal change to wpa 3 personal + wpa 2 psk(aes) its work
how to change it?
Turn any VPN services off while setting the device up
Registration to ezviz platform failed.
How should I do this error is showing
Hi, please send us an email at support@ezviz.com so our customer service team will take a closer look at your case. Thanks!
ezviz application cannot connected to other brands maufactored devices so your vedio is not useful to me ...because i'm not ezviz device user..
I have sent numerous emails to solve this issue. The camera doesn't broadcast its own Access Point to continue the set up process. I am willing to understand if there is a bypass to this or if there is a way to connect it to the PC and upgrade/downgrade the firmware.
Is your service blocked in syria??
I have recently brought a house with 2x Ezviz camera however I am unable to add both devices. The previous don't remember the login details. How can I remove the previous owner and add these devices on my profile
Hi there, please send us an email at support@ezviz.com and our customer service team will be able to help. Thanks.
Problem solved: Reset the camera, unplug it and plug it back in again and place it directly on top of the modem. I tried what the video showed a dozen times and it wouldn't work. When I did this, it worked the first time.
what? you meant putting the camera on top of the modem?
I did for many many times with what the video told and tested the wifi is good.
Fail to play video (260063) - any solution?
Hi, please try switching the network your phone connects to, for example, using phone data or if your router is dual band, using 5G Wi-Fi. If this can't hlep please send us an email at support@ezviz.com and our customer service team will be able to help. Thanks.
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