Frustrated customers say a pet cremation company took their money and failed to give them their pets' ashes back. Darsha Philips reports for the NBC4 News on April 19, 2024.
this is a really despicable story. I cannot fathom how a person could be so cruel just for money. Sickening and sad and it must be a terribly traumatic experience for the victims. It is doubly cruel to do this to grieving people.
Poor pet parents. When I lost my beloved furbaby, I was fortunate enough to have arranged cremation through a company recommended by my vet. #ShameOnWeCare
I’m so sorry this happened to you. To take advantage of someone is beyond despicable and disgusting! Medical issue or not, they need to be held legally accountable. They did this to multiple people. Nothing but a scam!
I am sooo very, very, very sorry for your loss. There is nothing more devastating than the loss of a loved one, human or otherwise. ❤🐈❤ R I.P. to your fur-baby. 🙏🏻🕊️
Just terrible. To a lot of people, a pet is like a child. How can they be so heartless?? Other CEOs have medical issues and their companies still manage to operate and satisfy their customers.
I encourage everyone reading this to go on their Yelp page, write a review and inform the public. I just posted my review. They are still operating under “We Care Pet Cremations in Los Angeles” As a pet parent my heart broke to pieces when I watched this. What a vile disgusting scam company!! Even if it is true that the owner of said company had “medical issues”, that absolutely does not excuse why they still went ahead and took over $500 per deceased pet, never to return the ashes or give a refund, and they totally ghosted customers. These heartless people need to go out of business ASAP
I would be crying I lost my cats twins this year and paid close to $1000 dollars to have them aquamated in San Jose. They took really good care of my babies and they even set up a memorial service for them when I brought them in to be aquamated. My heart goes out to these pet parents. Losing a FURchild is heartbreaking enough
Pet Cemetery / Memorial Parks are another great place, they really do offer compassion, empathy, and respect the handling of your loved one. ❤ Also, I find ash infused glass stones to be a beautiful way to memorialize them.
Omg,, I can't believe this report this isn't a criminal act these people should definitely get negligence damaged and monetary money for for pain and suffering
Compassionate pet parent's prefer to have their pet's pass at home and arrange private service afterwards. I paid for private cremation and the ashes I received were not of my cat but of what must have been a large dog. It's sickening what these monsters do to people that are grieving. The place that did it to me is Royal Pet Mortuary in Culver City!
@@warrioroflight3813 Arranging for your pets end of life at the vets office does not make anyone any less compassionate. How awful and snobbish of you to say that. And all your “private” service got you was a bag of random ashes.
Helping your pet pass on peacefully is a hard decision. There are all sorts of reasons people chose to have their pet pass at home and have their remains collected for cremation. Doing so at the vet is a perfectly acceptable choice but some pet parents know their pet associates the vet as something scary so they may not want that to be were they take them to pass. Some pets are terrified of the car for the same reason. There are some beliefs that the spirit stays were they died and some people just need to be at home after their pet passes because they know they won’t be ok immediately after. As long as the pet parent is doing what they can to make their pet and family comfortable with the passing, regardless of how it’s done, is the right decision.
Stewie’s mom here, we had a mobile vet come to the home to help him pass peacefully and painlessly via euthanasia. The crematorium business I used before who I trust was unavailable unexpectedly and we care was the only open option. Stewie was terrified of the vet and with all my fur kids if given the opportunity I choose to have a vet come to my home.
Poor beautiful baby. I’m so sorry for your loss. Our bodies are shells that will one day too decompose but just like your baby our souls will live on forever. I think your fur baby is closer than you think. Luckily Stewy had already crossed his rainbow bridge and wasn’t aware of what was happening to his former body when in the possession of that horrible company’s disgusting heartless scam. The way it sounds like you took care of him, seems like you gave him the best and most comfort life he could have had. His memory will live on, but his love will always live within you guys ❤️❤️
This is precisely why two months ago when I had to put my cat to sleep after having him for 15 years, I had it done in my home and I buried him in my backyard. I feel terrible for all of these people who got scammed. I'm not going to lie, if they did this to me, it'd be very difficult for me to not get violent with this so-called "cremation" service. This makes me absolutely angry, so heartless! 😢
So sorry for the experience that people using this "service" have been through. I hope that the company will be forced to reimburse all funds. Stewie was a beautiful boy and he was obviously so well loved. Its an absolute shame that his remains were not respected, but I'm certain that all his spirit remembers is the wonderful love he was able to share during his life. I wish peace for the hearts of Stewie's parents
Wow, this is just a heartbreaking. Disgusting story😮 those people need to be put behind bars and responsible for what they have done to many people and they’re beloved pets. I’m so happy this family got there a little fur baby back so they could give him a proper burial❤
Thought this was going to be about Royal Pet Mortuary in Culver City, they took my tiny 6 month old cat for cremation and returned what must have been a rottweiler's ashes to me, different name and all. I was to distraught to do something, it was in 2020 at the height of the pandemic.
Our little one passed away April 2024. We went to a company where you can request a private cremation and he will actually allow you to watch the whe whole process. We brought our little girl in and placed her on the table. The gentleman who owned the crematory took her paw print, got some fur clippings, and allowed us to say our goodbyes. Everything was done the same day. The whole process was only $250. We got her cremains, fur clippings, and a photo urn. My advice is to call around and ask the important questions. Do you have private cremations? Can we see our pet being placed in the cremation chamber? Questions of that nature. If they say they don't do private cremations where you can witness your pet being placed in the chamber or they don't allow anyone in the back, look elsewhere. You have no idea what's happening when your pet goes behind those closed doors. Some companies charge for that service. People should not have to pay to see their own pet placed in the cremation chamber. Just because they say they do private cremations doesn't mean they do. There are pet crematorium out there that do allow you to witness your pet being placed in the cremation chamber at no extra charge. It shouldn't take no more than 1 day to get your pets cremains back. Any longer than that, they're probably doing more cremations than they can handle, or they're backed up, and mistakes will eventually happen. Like I said, call around and ask questions. Don't just hand your pet over to any pet crematorium. To all those who got scammed by this company, my condolences, and I'm so sorry you had to go through that. They deserve so much better.
When Your Pet dies Call They Vet and They'll Recommend You to a Creamation Service, NEVER LOOK ONLINE this My Advice. DO NOT LOOK UP THINGS ONLINE ALWAYS CALL THE VET FIRST THEY KNOW Where You can take Your Decreased Pet. You Get Your Pet Ashes At a Pet Funeral Service. Not a Best Buy Parking Lot.
Imean....honestly 20yrs...im SURE THEY HAD A VET... Every vet weve everhad ALSO PROVIDES after life services..... 20yrs is a LIFETIME, ijust think if it was MY CAT ive loved for a LIFETIME id had put ALL THE TIME into finding a proper afterlife facility vs no research and dropping a pin on the first choice off google??? DIDNT EVEN SHOW UP as described and they just HANDED THEM THEIR CATS BODY?!?! bro......😬🤌🏽🤌🏽🤌🏽
.....WAIT so HOW LONG was this mysterious DECOMPOSING CAT inna trashbag???? ....they didnt call the cops?!?!...like imsorry what you drove to A BEST BUY PARKING LOT TO PICK UP HIS DEAD BODY?!?!?! BROOOoooo0
They said pet parents, not "per parents," and they're right. Maybe go back to first grade, instead of being edgy online. That's assuming you even made it past kindergarten.
@@omi_god You are absolutely right I'm blaming the victim. They didn't do their due diligence and read the bad reviews. You ever heard of "Buyer Beware "? It is up to the consumer to do their due diligence before they open their wallet. If they don't and the company has bad reviews then it is entirely their fault if they get ripped off.
These folks did not deserve to be scammed. When you’re grieving you aren’t always in the right frame of mind so to blame the victims is a crappy thing to do. The only ones at fault here are the company who should be shut down and prosecuted for scamming people.
To care for a loving cat 21 years to end like that is horrible.
this is a really despicable story. I cannot fathom how a person could be so cruel just for money. Sickening and sad and it must be a terribly traumatic experience for the victims. It is doubly cruel to do this to grieving people.
This is straight out of a horror movie. I'm glad they got his body back, and can put him to rest properly with love ❤.
why doesnt the FBI get involved and put these people in prison for decades?
FBI to busy covering up Democrat crimes
That is criminal.
Poor pet parents. When I lost my beloved furbaby, I was fortunate enough to have arranged cremation through a company recommended by my vet. #ShameOnWeCare
I’m so sorry this happened to you. To take advantage of someone is beyond despicable and disgusting! Medical issue or not, they need to be held legally accountable. They did this to multiple people. Nothing but a scam!
I am sooo very, very, very sorry for your loss. There is nothing more devastating than the loss of a loved one, human or otherwise. ❤🐈❤
R I.P. to your fur-baby. 🙏🏻🕊️
Just terrible. To a lot of people, a pet is like a child. How can they be so heartless?? Other CEOs have medical issues and their companies still manage to operate and satisfy their customers.
I encourage everyone reading this to go on their Yelp page, write a review and inform the public. I just posted my review. They are still operating under “We Care Pet Cremations in Los Angeles” As a pet parent my heart broke to pieces when I watched this. What a vile disgusting scam company!! Even if it is true that the owner of said company had “medical issues”, that absolutely does not excuse why they still went ahead and took over $500 per deceased pet, never to return the ashes or give a refund, and they totally ghosted customers. These heartless people need to go out of business ASAP
The owners "medical" problem is karma.
I would be crying I lost my cats twins this year and paid close to $1000 dollars to have them aquamated in San Jose. They took really good care of my babies and they even set up a memorial service for them when I brought them in to be aquamated. My heart goes out to these pet parents. Losing a FURchild is heartbreaking enough
Just outrageous
Who hands someone back their decomposing cat?
😅. Why did they even take the dead animals? That is just weird.
I think I would have taken my anger out on them right then and there because the law is never going to give them justice.
The place has a 2.6 rating which is a first red flag…
Right.
I got all of my cats through the veterinarian office.. is the best way to go .
Pet Cemetery / Memorial Parks are another great place, they really do offer compassion, empathy, and respect the handling of your loved one. ❤
Also, I find ash infused glass stones to be a beautiful way to memorialize them.
Omg,, I can't believe this report this isn't a criminal act these people should definitely get negligence damaged and monetary money for for pain and suffering
Heartbreaking 💔
I find it odd that they didn’t take their pet to their vet. They handle everything for about $100 and they have a record that your pet has passed on.
Vets in California don't let you have your pet's remains.
Compassionate pet parent's prefer to have their pet's pass at home and arrange private service afterwards. I paid for private cremation and the ashes I received were not of my cat but of what must have been a large dog. It's sickening what these monsters do to people that are grieving. The place that did it to me is Royal Pet Mortuary in Culver City!
@@warrioroflight3813 Arranging for your pets end of life at the vets office does not make anyone any less compassionate. How awful and snobbish of you to say that. And all your “private” service got you was a bag of random ashes.
Helping your pet pass on peacefully is a hard decision. There are all sorts of reasons people chose to have their pet pass at home and have their remains collected for cremation. Doing so at the vet is a perfectly acceptable choice but some pet parents know their pet associates the vet as something scary so they may not want that to be were they take them to pass. Some pets are terrified of the car for the same reason. There are some beliefs that the spirit stays were they died and some people just need to be at home after their pet passes because they know they won’t be ok immediately after. As long as the pet parent is doing what they can to make their pet and family comfortable with the passing, regardless of how it’s done, is the right decision.
Stewie’s mom here, we had a mobile vet come to the home to help him pass peacefully and painlessly via euthanasia. The crematorium business I used before who I trust was unavailable unexpectedly and we care was the only open option. Stewie was terrified of the vet and with all my fur kids if given the opportunity I choose to have a vet come to my home.
Cheese and Rice 😢pets are family and they played on grieving parents
Post owner’s pic on a billboard and his crimes. He thinks he’s having health problems now…😂
Poor beautiful baby. I’m so sorry for your loss. Our bodies are shells that will one day too decompose but just like your baby our souls will live on forever. I think your fur baby is closer than you think. Luckily Stewy had already crossed his rainbow bridge and wasn’t aware of what was happening to his former body when in the possession of that horrible company’s disgusting heartless scam. The way it sounds like you took care of him, seems like you gave him the best and most comfort life he could have had. His memory will live on, but his love will always live within you guys ❤️❤️
This is precisely why two months ago when I had to put my cat to sleep after having him for 15 years, I had it done in my home and I buried him in my backyard. I feel terrible for all of these people who got scammed. I'm not going to lie, if they did this to me, it'd be very difficult for me to not get violent with this so-called "cremation" service. This makes me absolutely angry, so heartless! 😢
So sorry for the experience that people using this "service" have been through. I hope that the company will be forced to reimburse all funds.
Stewie was a beautiful boy and he was obviously so well loved. Its an absolute shame that his remains were not respected, but I'm certain that all his spirit remembers is the wonderful love he was able to share during his life.
I wish peace for the hearts of Stewie's parents
Could imagine the mental stress and emotions running through you opening up a bag with your cats decomposing body in the middle of a parking lot.
I am so very sorry for this.
So sad 😢
Wow, this is just a heartbreaking. Disgusting story😮 those people need to be put behind bars and responsible for what they have done to many people and they’re beloved pets. I’m so happy this family got there a little fur baby back so they could give him a proper burial❤
Wow, so sad.
So they just keep a warehouse of rotting animal carcasses?
We Care... about money.
Thought this was going to be about Royal Pet Mortuary in Culver City, they took my tiny 6 month old cat for cremation and returned what must have been a rottweiler's ashes to me, different name and all. I was to distraught to do something, it was in 2020 at the height of the pandemic.
That is terrible and I am so sorry. I couldn’t start healing until I had my baby back. I would have lost my mind if they lost her.
Our little one passed away April 2024. We went to a company where you can request a private cremation and he will actually allow you to watch the whe whole process. We brought our little girl in and placed her on the table. The gentleman who owned the crematory took her paw print, got some fur clippings, and allowed us to say our goodbyes. Everything was done the same day. The whole process was only $250. We got her cremains, fur clippings, and a photo urn. My advice is to call around and ask the important questions. Do you have private cremations? Can we see our pet being placed in the cremation chamber? Questions of that nature. If they say they don't do private cremations where you can witness your pet being placed in the chamber or they don't allow anyone in the back, look elsewhere. You have no idea what's happening when your pet goes behind those closed doors. Some companies charge for that service. People should not have to pay to see their own pet placed in the cremation chamber. Just because they say they do private cremations doesn't mean they do. There are pet crematorium out there that do allow you to witness your pet being placed in the cremation chamber at no extra charge. It shouldn't take no more than 1 day to get your pets cremains back. Any longer than that, they're probably doing more cremations than they can handle, or they're backed up, and mistakes will eventually happen. Like I said, call around and ask questions. Don't just hand your pet over to any pet crematorium. To all those who got scammed by this company, my condolences, and I'm so sorry you had to go through that. They deserve so much better.
I just handle my pets on my own when they move on so i dont have to worry about people scamming me.
When Your Pet dies Call They Vet and They'll Recommend You to a Creamation Service, NEVER LOOK ONLINE this My Advice. DO NOT LOOK UP THINGS ONLINE ALWAYS CALL THE VET FIRST THEY KNOW Where You can take Your Decreased Pet. You Get Your Pet Ashes At a Pet Funeral Service. Not a Best Buy Parking Lot.
i attended and helped put my pets to cremation- they let me (i paid for it. glad i did -😊I KNOW they are home safe.
Hearts & Halos helped me with my fur baby cremation. Affordable and located in Los Angeles County.
Wild they didnt do any research BEFORE HAND.
Imean....honestly 20yrs...im SURE THEY HAD A VET...
Every vet weve everhad ALSO PROVIDES after life services.....
20yrs is a LIFETIME, ijust think if it was MY CAT ive loved for a LIFETIME id had put ALL THE TIME into finding a proper afterlife facility vs no research and dropping a pin on the first choice off google???
DIDNT EVEN SHOW UP as described and they just HANDED THEM THEIR CATS BODY?!?!
bro......😬🤌🏽🤌🏽🤌🏽
.....WAIT so HOW LONG was this mysterious DECOMPOSING CAT inna trashbag????
....they didnt call the cops?!?!...like imsorry what you drove to A BEST BUY PARKING LOT TO PICK UP HIS DEAD BODY?!?!?!
BROOOoooo0
Per parents lol
You really tried to do something there didn't you? Good attempt, champ
They said pet parents, not "per parents," and they're right. Maybe go back to first grade, instead of being edgy online. That's assuming you even made it past kindergarten.
You should have read the reviews before you handed Stewie over. If you had this wouldn't have happened.
@@omi_godit’s not right but true. Sometimes insight is key.
@@omi_god You are absolutely right I'm blaming the victim. They didn't do their due diligence and read the bad reviews. You ever heard of "Buyer Beware "? It is up to the consumer to do their due diligence before they open their wallet. If they don't and the company has bad reviews then it is entirely their fault if they get ripped off.
Them not doing their due diligence doesn't mean they deserve to be scammed
They paid for a service whether you think the service was worth it or not
These folks did not deserve to be scammed. When you’re grieving you aren’t always in the right frame of mind so to blame the victims is a crappy thing to do. The only ones at fault here are the company who should be shut down and prosecuted for scamming people.
Props to these people doing this scam. It's those innocent scams that only work on delayed people
You're going to get yours one day. Remember this comment when you do...
@@Lenny.262 You lick your dogs hole after it poops huh