IT: IT Support/Helpdesk Interview Questions
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- เผยแพร่เมื่อ 22 ส.ค. 2024
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Thank You!
Interview Questions:
1. How To List Directories and delete through cmd?
2. List different email servers
3. What is DHCP?
4. What would I look for when moving a PC to a new location
5. How do you map a network drive?
6. How to connect network printer?
7. How to map it?
8. What is needed to configure a network printer?
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Man, I’ve got my second interview today. Anxious, nervous, and partly confident. Love your videos man!
Cool, good luck.
hey, how did it go?
@@RenTheGreat not good by the looks of it lol
todayr is my interview hope God will help me to lead my mind and answers goodluck to those who also have ibterview today
I know this video is a few months old and I am late to your channel but I just had an interview where they asked me what email server is used by Microsoft and being a little confused by the question, I answered with what you just said but after the interview, when they ask "do you have any questions for us?" I asked them how I did with my technical knowledge and how i did with the interview. The Interviewer told me that I only missed the email question they were looking for Microsoft exchange server for the answer. Everything else I passed on. They asked me what is an IP address?, what does DNS and DHCP do?, They asked me how I would handle a pc that wont turn on? And how would I handle a monitor that isnt turning on? They asked me how to install a new printer? and they asked me what it means when you see a question mark next to an item in the device manager? They offered me the position though so I am excited and your videos have helped me. THANK YOU!!
Congratulations 👏.
@@KevtechITSupport Thank you very much
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another option to add a printer is opening the run command, and typing the "printer server" location i.e \\server, you will see all the resources that pc is sharing (folders and printers) and you just right-click and connect. The same goes for mapping the folders. Nice videos bro!
Thanks
Got my 2nd interview tomorrow and it's going to be in person. I just recently graduated from Per Scholas and got my A+ certification. This is my first in person interview since graduation and I am anxious. Been following you on LinkedIn and watching these videos in hopes I can nail it tomorrow.
Good luck
Thanks Kev for this. I would say 85% to 90% of the time you answers are spot on. But we are all not perfect 100% all the time, and in IT support there can be many ways to answer one questions. Thanks for the videos, keep going!
Sometimes the question can be too generic and the person just wants to see how you think. There more than 1 way to answer a question.
'What is one thing you like about IT and one thing you do not like about IT?'. Just adding this to the list of questions that came from an interview I had today.
I been asked that question before. My answer was: I like IT because I get to learn and teach different technologies. Technology is always changing so I don't get bore because it's constantly changing. One thing I dislike about IT is the fact that I need to escalate a ticket if I don't have access to something. I don't like making the user or client wait.
I would like that youtube create a way that we can click again the like button. Because I like to see the videos more than one time. Nice work Kevin. Your videos are very helpful.
Thank you sir
here is the path to find the profile folder in regedit
regedit => hkey local machine => software => Microsoft => Windows NT => Current version => profile list
find the profile export the key before you delete in case you need it later.
I recently did an Interview with an MSP as a LVL 1 helpdesk tech but anxiety got the better of me. From my personal experience it helps to take a few beatings to get interview experience and confidence .If you are still doing these series Kev I could share some of the questions they asked.
Yep. Going back to it with more questions and more system admin questions
@@KevtechITSupport If 5 users are all connected together on wired connection but none of them are able to get on the internet how would you address that issue?
How would you handle an upset user who is cursing or screaming at you regardless of technical issue?
A user gets a pdf attachment they are not able to open how would you troubleshoot that issue?
5 people are part of a mailing list but only 3 people are receiving emails. How would you address that situation?
A user is using an excel spreadsheet with a plug in with no known documentation and its have trouble functioning. What would you do to help the user get the plug-in working again for them?
Watching this now Kevs thank you!
Great video.
THank you.
Can you make a video about what kind of jobs IT Helpdesk should denied?
That will be very original
Sure.
@@KevtechITSupport Thank you, i think this will be a great vudeo, becouse there is a lot of things that IT HelpDesk engineers being asked, but they should`t do that of scope of work.
great job
thanks!
Thanks gain for the video! If I get the job or if I don’t I’ll let you know what the questions were.
sounds good, thanks.
Kevtech IT Support well they actually didn’t ask me any technical question. Just wanted me to talk about my experience with troubleshooting issues and problem solving. They said they could teach anyone to click here and here to fix an issue but they wanted someone who could problem solve and have good people skills. They told my friend who works there that it went well and I seemed like a good fit.
Nice. I have a video of soft skills you probably should have watched that one lol. I'm glad it went well. Just need to wait now and see what happens.
Kevin can you able to answers all interview questions with demo please!
What do you mean by demo? Have you watched my other videos?
Thanks I got it
I was asked how to shut down system using command line.. In one of the Interviews..
It depends on the company.
create crack . not bad
Awesome video quality & audio quality.. Which camera & Mike you use Kevin??
Mic*
Lumix g7 with a microphone 🎤 on it.
Hi Kev, I am looking for a job as a service desk engineer and I am confused what topics I would need to know as I am pissed of watching random vedios on this. I think you would be the right person to ask, how I can prepare myself as I have a little experience as a technical support advisor. Please help me on this. It would be great if you would suggest some of your vedio links so that I can look onto those..
I have a playlist on job interview videos. I can't answer your question for service desk engineer because titles don't mean anything. You need to look at the job description and go based on that for job interview questions. Every company has a different style for job interviews.
Awesome! isn't pop3,imap,smtp more of email protocol than server?
This is generic question so you would ask if they want the protocol or common apps you use for email? Tell them to get more specific with the question since it's not clear.
I have my second interview in 2 hours and I'm super nervous.
Good luck.
Man I need so much help. I'm currently a contract worker for Microsoft but I am having a hard time getting a different position
You got this.
I can't hear is RMr
Could you please write the command here
www.windows-commandline.com/delete-directory-from-command-line/
What is the difference between Ping, Path ping & tracert.. This is what I ask newbies.. To embarrass them..
That's why I been slowly making video's on all technical questions because everyone has a different experience with interviews.
Hey Kev, why do you think that it's not good to be more technical. Don't you think it will help your chances if you just rant for like 10-15 seconds on your technical knowledge about a subject?
because some managers don't like hearing long answers, I been in an interview that they want short answers. Some managers like technical answers and some don't. It depends who your doing the interview with pretty much.
@@KevtechITSupport I'm about to interview for an entry level Network Administrator. They also have an opening for a help desk role. I have no experience other than self taught labs and A+, and Security +. I think they are desperate for help. Should I expect a lot of problem solving questions or more general network knowledge you think? Thanks.
@@ColbyCheeser that depends on the hiring manager. The questions can be technical based on the job description and your resume or the questions can be non technical with personality questions.
@@KevtechITSupport Thanks man. I applied for both roles and they tested me on the phone for the Network administrator and I passed. The questions were, What is the difference between a hub and switch? What is an IDS? What is the difference between domain local, global , and universal groups? What is firewall?
Nervous because the next interview is in front of 2 IT managers.
@@ColbyCheeser who did that interview go?