The Role of Clinical Operations and How To Manage Complex Service Organizations

Oak HC/FT Talent Partner Leah Scanlan speaks with three healthcare leaders responsible for designing, orchestrating and operating the clinical side of the business about the hallmarks of a successful clinical operations leader, striking the balance between clinical competence and business savvy, and prioritizing improvements to patient care while navigating staffing challenges in the current market. Guests included:
• Lindsay Sugden, Chief Clinical Operations & Learning Officer, Oak Street Health
• Maureen Clancy, Former Senior Vice President of Operations, Privia Health
• Matthew Press, MD, MSc, Physician Executive of Penn Primary Care & Medical Director of Primary Care Service Line, Penn Medicine