r/TalesFromTechSupport - Boss Volunteers Our Company For Beta Testing -
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- เผยแพร่เมื่อ 22 ก.ค. 2024
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Fall asleep to wonderful stories of Pro Revenge, Malicious Compliance and Entitled Parents!
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Red flags? The USSR had less red flags.
Some of them were white and blue. Yep.
@@uis246 you confuse russia with the USSR. Common mistake made by people who didn't activly lived through the downfall of the USSR.
@@1972LittleC No, not white-blue-red striped flag. I'm talking about USSR navy flag.
I've only been put into the position of "There is a new system. We need it installed by Friday" Once. I laughed when they said it too. Straight up laughed. I carefully looked around the office and said ok where is the camera. You guys have got to be pulling my leg. Smiling all the while. They did NOT look comfortable. I started with the questions and could not get an answer. I ended with: So...some sales guy drove this around for you promising flowers and wine? Honestly...
Pl
Don't ever accept a promise of a promotion, pay raise, benefit or time off in the future without getting it in writing! The promise will likely be forgotten and you will be the a-hole for wanting whatever was promised. I speak from bitter experience.
And companies wonder why there's absolutely no loyalty from workers anymore -_-
Ah, yes, the all too common "make a massive IT change, without involving IT in the decision ." That shit has brought me close to changing to a new career many times
I know the feeling. Use to work at a computer repair shop and owner changed the ticketing system over night… without involving any of the techs…
@@pickelsvonbrine mine were usually a different department buying new toys, not telling anyone in IT, and then promising that it would be stood up on a certain date. They would wait until the day before to notify us, thinking that it would be as easy as flipping a light switch to get it up and running. It never was and they never learned. Thankfully I and the rest of the team I worked on, was let go from that place (CIO thought it was fun to shake things up... aka fire everyone for shits and giggles...and has written papers expressing that)
@@farls1290 oh sounds fun! I hope they got what was coming.
Like the time the office I was working for back then changed the logging mechanism from a NFC system to something new (because it was shiny, cheap and had a fingerprint sensor). While I was on vacation. I was the one working with that system, doing the monthly reports and so on. The fingerprint sensor didn't work for half of the people working there (I had to give each of them a four digit code to log in and out of the system), the proprietary software it came with was... well, to say it was crap would be nice (reports didn't contain the data we needed, it couldn't keep track of vacation days taken/left and was generally a pain to work with). And of course it wasn't compatible with the software we had used before. So until I left about two years later I had to transfer the logs from that piece of junk manually into our old software (for every employee working there) every fricking month. Doing the reports had been annoying before we got that new piece of crap (going after each employee for the times they had forgotten to log in or out), but after we got that new system it became a nightmare.
"Oh I dont read those"
And that is why I had an admin who would forward emails from the head office. We gauged how important the email was based on how many exclamation Mark's were added to the subject line.
them: "Oh, i don't read those"
me: "Weird, as that's your job."
@@Nalianna me: "Weird, as that's your job."
oh no that's not their job- their job is making poor decisions that lose the company money.
People who don't know tech shouldn't make decisions on which software to purchase without consultation.
Whom would you reccomend for game consultation
@@toshiroyamada2443 someone who knows how to make games. I wouldn't ask someone with a business degree and no game programming background. No one asks me which trumpet is the best to buy because I do not play trumpet.
The problem is that they do get consultation...From the sales guy who promises the moon!
That's how being an IT worker works. If they won't let you do your job, do what they tell you to, then they'll eventually let you do so, or go under. Make sure to let the ones who are in charge of the obstruction know you know what you're doing during meetings if you're allowed in, but otherwise, yeah.
If everything works "Why do we have an IT dept?"
if everything doesn't work "Why do we have an IT dept?"
20:57 the most infuriating thing about managers is that they ignore the sins of the past ie not involving IT to a vary important meeting for a new system and "forgetting" to tell them at the last minutE
I had something similar...I worked in photolab's and we had one little device ( that worked PERFECTLY ) called a 'Densitometer'....I'll try and keep this short ( LMAO ).
This device was used to read test strips of two different chemical processes. One for film ( yeah that long ago ) and one for prints ( paper ). As stated the 'old' device worked PERFECTLY ( as in there was NO need to change it ). So the new device arrives...without any instructions ( oh deep joy :-/ ). Test strips needed to be done once a week ( minimum ) WE however did the tests for the two different processes a minimum of THREE times a week...that was to spot any developing ( no pun intended ) trends in the process itself....rather than wait for problems to actually happen...we would be able to spot the trend and take corrective action.
The first day of using the new device there was a problem...we could process the paper tests without a problem ( seemingly...it turned out it wasn't as accurate as promised ) but could not test the film strips. So ( as you do ) I called the helpline. After I explained the problem I was told 'Oh...you need our other device to do THAT'. 'Huh? Your documentation states that THIS device does both'. 'Yeah...that was typo'. 'Uhuh...and you didn't think that telling us would be a good idea'?
I can only imagine the expression on the guys face at the other end of the line. Cutting a very long story short we couldn't get the new devices to work. So went back to using the old devices...that had ALWAYS worked....and of course informed the bosses as to what was going on. About two months later the area manager arrived just to see how things were going with the new device and was shocked to find we were using the OLD device. After a long ( and loud ) rant practically screaming I managed to get a word in...basically by walking right up to him almost nose to nose I yelled back 'IT DOESN'T WORK'. Shocked look. We proved it by 'trying' to read both strips...surprised ( shocked ) look on AM's face.
'Why did we have to change densitometers in the first place, The ones we've been using work perfectly and always have'. Quick ending ( missing out a lot ). There were eighteen branches...all now had a piece of equipment that didn't work properly...each device costing around Five thousand pounds ( UK ). The supply company were taken to court ( we won ) the company got their money back...and the supply company closed down ( bankrupt ) shortly after.
I really LOVE when people try to tell me how to do my job, especially when they don't know jack about it. Make life easier and just defer to the person who knows best
Even worse when they know a bit.
"To avoid workplace injuries, stop telling me how to do my job" with a caution sign stickman with wrench in head warning
"Part Three - Don't Panic" my gut tells me that Part Four will be called "Okay... now you can panic"
I am sorry. But Monday would have arrived and those units would be un-charged and still sat in the POS area. None of the system prepared and I would schedule a meeting for tuesday to discuss the new system and if there was any checklist of things that needed to be done. By wednesday.. I would be putting in a purchase order for chargers. Do everything "by the book" and let it fall flat on its face. Then pull the rabbit out of the hat and say "If I had only known about this 14 days sooner.."
Oh man after that issue with the delivery system, I’d have fixed this issue and then given my resignation on Tuesday morning to GM and with this and MP expressly cited as the reason I was leaving.
That's very commendable. I probably would have hoped to get into a new job before the issue was fixed.
@@HippieInHeart There's something decidedly more spiteful and superior about resigning after you've fixed their screw up.
You show that you *can* do it and you're therefore not quiting because you're out of your depth, no, the person you're working for is simply so incompetent that they're not worthy of your time.
@@oliverer3 Yeah, that's true. But if you leave after the issue is fixed they're gonna be like "alright, it's working now, so whatever, never liked that stupid lazy person anyway, good thing they're gone, now I can finally find something better." And this leaves them with the chance to find someone else who actually can and will fix those issues before they arise again.
If you leave before the issue is fixed, they're gonna be in a lot of trouble and they're gonna realize immediately that they can't do shit without you.
To be honest, I also think the first IT guy was too important in his role. He should've asked that if he wasn't getting the promotion, he be given a substantial pay bump to make up for it.
the ERP guys in this story did awesome. Huge respect to them, IT, and all the others who worked together to make this clusterfuck of a management decision work.
Holy shit that was a hell of a story. OP is a god among mortals dealing with that.
Good grief what a dumpster fire, inside another more nasty dumpster fire.
At least they didn't try to make OP the fall-guy. But not a word of thanks or raise for all the hard work OP put in? Soon as the rollback was done, he should have started looking for greener pastures.
ok that company has literally tried and succeeded in launching straight in to a black hole with how lacking the people talk to each other.
Had you put your foot down, she would have just fired you. She had to learn the hard way why you don't switch the whole company over to beta testing.
It's fortunate you can eat respect and landlords will take it for rent.
Nepotism: We promote family values almost as much as family members.
All I can say about this is: Never stay at a job for the perks. Been there, done that. It'll only hurt your reputation in the long run.
"Step daughter who has worked in several positions at the company for about 4 years"
Well, even with it being nepotism, at least is nepotism with someone that actually experienced work in the company, rather than someone that is single handedle thrown the CEO role with 0 experience.
It sucks all OP got was "respect" from MP & GM. They sucked, were incompetent and put their company at risk.
As a IT/technician, this is great, relatable and actually realistic.
Dumb best friends 🤪
Wished OP had quit and see them lost their company down the drain due to their stupidity and lack of respect for specialized ppl they had hired specifically to fix these issues
op shouldn't have taken the job when management "forgot" about the interview.
OP was a fool to take on this work. He should have let it train wreck at the start by not enabling them. And then left asap.
7:25 🎵NEPOTISM, NEPOTISM, SOMETHING SHAIDY'S GOING ON🎵
Sales people and management often miss the important step of getting IT involved BEFORE a new system is purchased. I worked in IT and it's incredible when the staff impacted are not consulted before a huge system change...I've seen systems thrown out and businesses go through a lot of problems, because of issues like this.
I have several stories I could tell...not all big businesses but the problems are there all the same
7:24 - I'd be running. That screams Nepotism to me
Yeah, but they get around it by having the family members work in different departments. I worked at a small dialysis center once that was like that. Administrator's half-sister was a tech. The tech's son worked in the re-use room. The half-sister tech's ex boyfriend was the receptionist/secretary. The half-brother (on his father's side) of the re-use guy was a tech. Leaving myself and 3 other people who were not related working there.
Pound for pound, the most spectacular fecal exhibition ever inflicted on innocent IT guy by a clueless boss.
This story repeated so many times in my career. I'm so glad I'm retired. The thing that is most irritating: All those times I've not had the opportunity to say, "I told you so". Fools only listen to what they want to hear. And the cons are so ready with itching ears....
Positives:
1 - They don't check up on me
2 - My buddy works here
3 - They bribe us with alcohol on the job
IT guy got really low standards. A beer, pizza and a chef making food for the employees and he would die for the company.
Imagine trying to drag your ground staff in at 03:30, even earlier than they would usually have to get up to be in routine, to try and train them before starting a new shift on their own with a new system they have never seen or worked with before. This was totally and utterly set up to fail by completely inept management. OP knew it but was trying to fight the tide.
Just home from work, Loki is sleeping on my lap and I have a KCC video to listen to, perfect 👌.
I had an experience like this but it was with a teaching curriculum. Tripled the teachers’ workload. The bigger problem was that the materials were 30 years old and everything was disorganized and changes had poor or nonexistent documentation. I tried to get ahead and the head teacher stole all my work so I had to repeat it, five weeks of work wasted. Same head teacher had a habit of sourcing spoiled food for our cooking activities. I should stop because this could be a very, very long post.
"turn it off and on again..."
3 x times, you need to do that 3 times.
That settles it. Incompetence is genetic.
I don't know how to do your job...
...but my book says you're doing it wrong.
I cried bullshit on this one too. If he was smart enough to leave a back door if he was smart enough to leave a back door he would be smart enough not to leave a path to his house by using to leave a path to his house by using his own IP address.. Bullshit
I had to drive from St Pete to Orlando and this made the drive a thousand times better. Thank you!
Yeah... that is not happening... it is obvious the amount of work is unfeasible... if I was him I would have put all efforts on damage control and have backups when it fails.
This is obviously a train wreck that you can only mitigate and not prevent...
As IT I learned not to give a shit and just sit back and watch it all burn sometimes... some people can only learn when they fk up and if such people end up in management me preventing such disasters is just going to encourage them so i just let them crash and burn ant them come back with the pieces i manged to salvage later.
Never ever work for company that has their family relatives involved.
Not everyone can keep clear emotional with absolute professional attitude.
Waoa Jesus, I wasn't listening the first minute or so but once it got to "okay, enough backstory..." I was like WAIT WHAT
the help desk call return times when they are not only a beta site, but only one of two is inexcusable.
to be honest, ik i was online when it went live cause i was talking to you but now as im finally able to get time to work and listen to it, my day's gotten better
Thanks for the chat and thanks for being here 😁
@@KarmaStoriesPodcast no problem rob :D
I sure do hope this was a nuclear revenge story, but tales from tech support will do!
Yes, get it in writing. Ive met many employees who were hired with the "promise" of promotions within a certain time frame. Needless to say, it doesnt work that way.
Wow. 5 months of doing this....what a pushover.
Why not comply, grab popcorns and see how things go?
When everything sink, you are a savior. If you act to avoid problems, *YOU* are the problem.
It's insane how often things like this happens. I hear stories about shit like this almost daily.
21:20 - "insert ominous foreshadowy music here* Details like that are usually the key thing an IT guy needs to pick up on to prevent disasters like what happened. That should have been OP's point of "Wait...which customer? If we have them as well, I need to know about it ahead of time so we can adapt." Had they gotten that information, that could have likely prevented all the fusterclucks that occurred afterward; unfortunately, because that was missed, it took them another six months to find out the root cause of all the issues. So yeah, MP may have been too gung-ho, but OP had a chance to stop this dead in its tracks and save the day but didn't, and that's on him.
Wow, and I thought it was bad when my workplace waited until the morning of to let me know that I was a member of a new committee and they were meeting that day. (I later had the fun of finding out that I'd been made a member of two new committees that met at the same time.)
Drives me nuts that Reddit posters don't know the difference between "set up" and "setup,"
between "to," "too," and "two,"
between "less" and "fewer,"
or between "number" and "amount,"
AND that the word is "sync," not "synch."
And there/they're/their.
My personal favorite, people who have never met punctuation marks or the space/paragraph keys
Oh no. < What I kept saying as things got worse and worse.
Never add new technologies to your company without consulting the IT department
honestly the original IT guy didn't sound that bad. he basically helped build the company to what it was, and then they fucked him over cause of nepotism. so he got pissed and vengeful and started fucking with shit. honestly i understand it. i mean i wouldn't go nuts like that but i get why he's pissed as fuck.
Remind of tow weeks early. Company Roll Out new Numbers and Phones on Friday Afternoon.
IT finshed and left for the day. Result: Chaos, many didn't know the new Numbers and all got transfered to the Entrance Desk.
IT Prof OP : Test it and Switch it Part for Part.
I wonder when this happened. I used to work for a company called Telxon (since bought up by Symbol tech) that installed the inventory control system for all of Safeway in California.
Never mess with IT!!
If you an attention span longer that a nat, then is story is great. Thanks, really I joyed it!
I was working one of a branch of big car company and they do work like this.
Management is hell because top management manage it like a fucking toy house.
I have 1 fucking week to prepare 100 Laptop replacement with no overtime paid.
What a clusterfuck of a madam president.. he stuck around longer than I would have
17:11 I found OP's words it's "impossible, and unrealistic to expect a brand new unfamiliar software, that is probably not compatible with our systems
Awesome story...those in IT can completely understand, and feel OP's pain.👍😁😖😖😖😖😖😖
Nice , love your vids gets me through work thank u KCC
Good afternoon Rob
Good afternoon everyone 😊😊
Hey,. Lewis!
This was a saga, and I loved it.
Zebra scanners are crap.
I mean, there's a disaster and then there's...this
Loving the content KCC ❤❤ keep it up!
I'm 3 mins into this and already feeling sad for original IT guy. By the sounds of it he and the owner were a fantastic team. I'd have started looking elsewhere if I was passed over for an outside hire in a conpany Id basically helped hand build. Utterly ridiculous.
Best way to start the day.
Also the best way to end the day
@@divoeusebius9494 Agreed ... and also a good mid-day mental health break!
If it ain't broke, don't fix it.
Respectfully, fuck their respect. I assure you it isn't tax deductible.
holy crap. 38 minutes. you weren't kidding when you said 'epically long'
The rabbi in 'The Postponement'.
This was a good one. And unfortunately not all that uncommon. A computer-based implementation that almost works is much worse than one that flat-out doesn't work at all.
Dear god the opening meeting with hr would have sent me running for the door, thats way too much red flags this ship is going down
Awesome story!
Anything not in writing does not exist.
This was a fantastic vid. Thanks!
Good afternoon
Good afternoon fellow chameleon
Hi
..... lol. A 14 hour day on friday... if the owner does not care why do u
Yeha if they told me a new system at the ge start at the next week I would have started applying to new jobs
Finally subscribed just because of the AJJ lyrics.
OMG. What a recipe for disaster. The company was using an security system that should have been beta. Kept flying people to the security companies HQ for "training." One of the security officers pressed the wrong key, once, and that single action deleted ALL of the security profiles in the system. Which meant no one could get into the buildings with a card key. I found out about it when I came in for work (a security office), and some of the chaos had subsided. But they needed someone to come in Saturday and reenter every single employee's security profile. That was me. Whee.
much fun
Great, detailed, realistic story. Thanks a lot!
lol OP thinking he learned the respect of MP is so laughable hahaha
STARTS 12:01
New story to love TALES FROM TECH SUPPORT 😍. keep them coming 😜😜
Good morning
I like this OP.
I bet all she heard was save money and compatible that saves money. And can change how you save money. Money money saving and be a legend in this field now. Which saves you money. 😂😂😂😆😆💀💀💀Clown.
Dont mind me, just feeding the algorithm!
That was a great story :D
So far many of these tales don’t have a very meaningful ending. So if the endings are not complete the stories shouldn’t be posted. (Waste of time)
Hey Ward Keith. The wonderful thing about TH-cam is that there's so many channels to choose from. If one doesn't do things the way you like, you can go find another one that does! Feel free to "Waste Your Time" on another channel 😉
Ah, Columbia distribution you strike again.
god, I just... all I can say is at least they finally had sense beaten into them, and may hopefully be less shit in the future