Fair is fair, I will add that customer service has reacted to my issue, and they have responded adequately with valve replacement being shipped to me. Hopefully that will solve my issue, will update once new valve arrive.
Be aware !!! I have purchased three of those because they have all the function I wanted to have, but if i only new that they will flood my home, and then i will have always problems with valves that do flushing (like some of the ohter comments) i would never spend that much money on them!!!!!!!
We are sorry to hear about the issues you have experienced with our product. However, we would like to assure you that our product undergoes rigorous testing and quality control processes to ensure that it meets the highest standards of performance and reliability. As for the problem with valves that do flushing, we apologize for any inconvenience this may have caused you. Our technical support team is available to provide you with assistance and guide you through the troubleshooting process to resolve the issue.
Hi Simone. For any parts including a replacement seat or assistance regarding our product offerings, please do not hesitate to contact us at our toll-free number 1.866.839.2888.
On behalf of our team, we apologize for any disappointment this experience may have caused you. It is important that the pressure at the plumbing is at least 35 psi for optimal flush with our tankless smart toilets. You can opt for the Saga that has a tank if the pressure at home is too low or unstable. Do not hesitate to reach out to us at 1.866.839.2888 or info@ovedecors.com. One of our product specialists will help you choose the right model for your setup.
The Tuva doesn't have a tank. The flush is controlled by a valve. It comes with the right amount of pressure and uses less water than a regular toilet. Reach out to us at 1.866.839.2888 or info@ovedecors.com if you have more questions.
I realize this response is late but if there is a GFCI receptacle upstream on the circuit then all downstream receptacles will be protected by that one GFCI.
We apologize for any inconvenience caused by the issue you've reported. We would like to gather more information from you so that we can better understand the problem and provide an effective solution. To do this, we kindly ask that you contact our team at 1.866.839.2888. Once we have the necessary details, we can troubleshoot the issue with you over the phone and work towards resolving it as quickly as possible.
Hi I have a continuously low flush pressure ? How to fix low pressure during flush ? After flush is pressed, the pressure nozzle pushes water much much lower pressure. Unable to flush.
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Fair is fair, I will add that customer service has reacted to my issue, and they have responded adequately with valve replacement being shipped to me. Hopefully that will solve my issue, will update once new valve arrive.
Did it?
Be aware !!! I have purchased three of those because they have all the function I wanted to have, but if i only new that they will flood my home, and then i will have always problems with valves that do flushing (like some of the ohter comments) i would never spend that much money on them!!!!!!!
We are sorry to hear about the issues you have experienced with our product. However, we would like to assure you that our product undergoes rigorous testing and quality control processes to ensure that it meets the highest standards of performance and reliability. As for the problem with valves that do flushing, we apologize for any inconvenience this may have caused you. Our technical support team is available to provide you with assistance and guide you through the troubleshooting process to resolve the issue.
If the remote does not work can it be operated manually.
Yes, of course! There's a manual flush button on the toilet that is operated by a battery, in case the remote loses connection or power failure.
How can I purchase a replacement seat only?
Hi Simone. For any parts including a replacement seat or assistance regarding our product offerings, please do not hesitate to contact us at our toll-free number 1.866.839.2888.
I purchased it and if someone taking shower it don’t have enough pressure to flush, always blocking the pressure to puss is minimum
On behalf of our team, we apologize for any disappointment this experience may have caused you. It is important that the pressure at the plumbing is at least 35 psi for optimal flush with our tankless smart toilets. You can opt for the Saga that has a tank if the pressure at home is too low or unstable. Do not hesitate to reach out to us at 1.866.839.2888 or info@ovedecors.com. One of our product specialists will help you choose the right model for your setup.
How is the OVE tank mounted
The Tuva doesn't have a tank. The flush is controlled by a valve. It comes with the right amount of pressure and uses less water than a regular toilet. Reach out to us at 1.866.839.2888 or info@ovedecors.com if you have more questions.
The power outlet - it does not have to be GFCI????
Regulations where I live require that an outlet within 1 m must be a GFCI outlet.
I realize this response is late but if there is a GFCI receptacle upstream on the circuit then all downstream receptacles will be protected by that one GFCI.
Hello. DO YOU MAKE THE WATER FILTERS FOR YOUR OVE TUVA BIDET SMART TOILET?????
Yes, we carry them in stock. Please contact our parts department at 1.866.839.2888 or info@ovedecors.com.
is this bidet the top of the OVE line?
The Tuva is one of our very established and popular models. It is indeed a top end product.
how to troubleshoot the weak flush
We apologize for any inconvenience caused by the issue you've reported. We would like to gather more information from you so that we can better understand the problem and provide an effective solution. To do this, we kindly ask that you contact our team at 1.866.839.2888. Once we have the necessary details, we can troubleshoot the issue with you over the phone and work towards resolving it as quickly as possible.
Hi I have a continuously low flush pressure ? How to fix low pressure during flush ? After flush is pressed, the pressure nozzle pushes water much much lower pressure. Unable to flush.