I just had my GTI Clubsport MK7 inspected for exhaust leaks etc. And you cannot belive some of the things you hear these mechanics talk about behind your ears. Not enough with they say my Cobra Sport exhaust is a pile of junk, cars ugly (jealous talk of course), but to start hear things about me, my mother whitch they think i live together with (idont), then as i forgot my phone there for 30 mins there, i realize the office guy been snooping around on it. I tell you: all kinds of gossip exists in those places! Its like a frigging Hair Dresser Saloon - But for MEN !!! (Im so glad idont have to work with such haters, coz their mentality is quite frankly sickening !!!) ill think twice before going back to these guys again.. But now i have them & their talk on camera! Which ironically these idi*ts have been installing themselves !!! 👍 😄 👍
If I was an Audi owner I would want to know what a shitty service team that dealership has… it has nothing to do with whether all people talk shit or not it’s about having integrity at a place of work
*UPDATE !!!* - I just had my GTI Clubsport MK7 inspected for exhaust leaks etc. And you cannot belive some of the things you hear these mechanics talk about behind your ears. Not enough with they say my Cobra Sport exhaust is a pile of junk, cars ugly (jealous talk of course), but to start hear things about me, my mother whitch they think i live together with (idont), then as i forgot my phone there for 30 mins there, i realize the office guy been snooping around on it. I tell you: all kinds of gossip exists in those places! Its like a frigging Hair Dresser Saloon - But for MEN !!! (Im so glad idont have to work with such haters, coz their mentality is quite frankly sickening !!!) ill think twice before going back to these guys again.. But now i have them & their talk on camera! Which ironically these idi*ts have been installing themselves !!! 👍 😄 👍
I don’t think they’d do anything, I’ve had my car taken for a joy ride and bounced off the rev limiter and I never heard anything back after I spoke to management
He wasn't jealous--you become jaded very quickly in this line of work. He's a tech that works on cars every day. They don't like doing work that sucks. Source--I'm a sub-contractor field tech and I do electronics installations on vehicles for a living, but I don't avoid work.
@@Chris-hw4mq yes, my point was mainly someone isn't just automatically jealous of someone every time they take issue something that's perceived to be desirable by the masses.
Mike you are way to chill about this!! This is a very serious issue!! I’m a former service department supervisor for a Toyota dealer in the NY area and I cant stand this type of behavior from dishonest techs. I always used to tell my guys in our weekly meetings,you have to work on every single customers car as if it were yours! Because that one time you choose not to will be a complete absolute failure to everyone”. We live in a society where everyone has cameras, so it’s kinda hard to be dishonest when it comes to customer service. I hope that Audi dealer sees this! They should be ashamed of themselves! All the best to you Mike!
Part of the issue is that service managers are full of shit a lot of the time, and they wouldn't care about the work performance, only that they were exposed. They're hardly better than the salespeople.
I just had my GTI Clubsport MK7 inspected for exhaust leaks etc. And you cannot belive some of the things you hear these mechanics talk about behind your ears. Not enough with they say my Cobra Sport exhaust is a pile of junk, cars ugly (jealous talk of course), but to start hear things about me, my mother whitch they think i live together with (idont), then as i forgot my phone there for 30 mins there, i realize the office guy been snooping around on it. I tell you: all kinds of gossip exists in those places! Its like a frigging Hair Dresser Saloon - But for MEN !!! (Im so glad idont have to work with such haters, coz their mentality is quite frankly sickening !!!) ill think twice before going back to these guys again.. But now i have them & their talk on camera! Which ironically these idi*ts have been installing themselves !!! 👍 😄 👍
@@nope_not-showing-my-name same situation with my camaro. Had to fight the ever living hell out of them to cut me a check for damages… EVEN with video proof *smh*
They won’t care, in my experience I’ve had my car taken for a joy ride and bounced off the rev limiter and I reported it and I never heard anything back
@Bob Saget WTF? Would you want someone looking at your car that didn't give a shit? I worked at dealerships with people like that. You must be one of them.
doesnt matter if they so have to disassemble the whole car, if its an issue not covered by this "audi care" they should just have somebody call up the customer to explain the situation and ask them if they want to have the battery replaced and what it will cost. they might have had to keep the car for a few days but it would have been the professional thing to do.
I looked up a couple of videos. Looks like you have to remove the wipers and the entire frunk and covers. So, a lot of work just for the battery, but what the mechanic did was still unprofessional.
I think you need to stop giving the "benefit of the doubt" and put in a legitimate complaint to the dealership. I don't think the brand Audi or this dealership would enjoy having people like this working for them. It's a bad look and if they are doing something minor like this, what else are they doing...
@@slowanddeliberate6893 well that seems to be a shady practice and just looking at the video of the place it doesn’t look very organized. I’d find a new dealership.
@@slowanddeliberate6893 Maby thats exactly why you should expose them. Then leave for another recomended workshop, or preferrably do the job yourself 👍 I just had the same experience as Mike listening to all the bullshit on my dashcam. And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Haird Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
Dude, I would call them & get those lazy tech’s in trouble. They shouldn’t treat a super car like that, nor the owner like that. I wouldn’t tolerate such behavior 😕 You don’t deserve that Mike!
@@mattbudesa3038 In a utopian world, yeah. But many don't choose it because they love the work. And even those who do love it in the beginning will eventually succumb to the inevitable bullshit that ruins the pleasure of any job. Shitty customers, shitty management, politics, shitty pay. Your heart is in the right place, but the real world doesn't work like that unfortunately.
@@MikeKayK Ehh well when it comes to someone's car and you're paying them for a service you f##cking do things the legit way and not screw over customers. I realize there's a bunch of shady technicians out there. Trust me I'm not that naive. Your analogy is true when it comes to majority of jobs. It makes things a little different when you're working on someone's possession which costs them a lot of money. Little more at stake.
Mike seems like the most reasonable, down to earth, nice guy. If I caught someone on video telling me to f off for no reason or not informing me my car needed something because they didn’t want to be bothered with it (most likely because it was covered under warranty), I couldn’t be as calm and understanding about it as he was. Really a shame that happened to him at an Audi dealership, of all places.
this is the unfortunate downside of owning luxury/exotics. Mechanics up-charge immensely, as well as sabotage equipment since they 'know' the owners of these vehicles can pay for it. I try to do my own work as often as I can, and give trusted independent mechanics work when I cannot. Every single time I would go to a LR dealership for a minuscule issues, i would end up with several other small issues right out of the service bay. These issues stem from the disconnection of the rich and the poor. Try going into the garage and talking to these guys. build up some rapport with them. buy them some beer.
@@x505xMRxFLACOxLCx this comment should be pinned at the top of this video lol. This is the truth. If you have money people are going to try to get money out of you..even tho I don't think autovlog has money, people surely think he does because he has an R8.
I just had the same experience as Mike listening to all the bullshit on my dashcam! I own a 2017 GTI Clubsport MK7 as seen on my channel! And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Hair Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
I just had the same experience as Mike listening to all the bullshit on my dashcam. And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Hair Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
Yeah, you'd never know if they checked boxes for work that they didn't actually do--because they didn't feel like it. This is why I work on my cars myself.
Lol right these guys sound like some Karens. Tell the shop they got shit guys and take your business elsewhere. They will always remember your car and the trust is gone
I just had the same experience as Mike listening to all the bullshit on my dashcam. And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Hair Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
How about exposing them? Then leave for another recomended workshop, or preferrably do the job yourself 👍 I just had the same experience as Mike listening to all the bullshit on my dashcam. And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Haird Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
I just had the same experience as Mike listening to all the bullshit on my dashcam. And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Hair Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
I own a professional auto shop and I am always aware of cameras. The guys needs to be fired. I would fire them if they were at my shop. Clean up your mouth and life guys.
I just had the same experience as Mike listening to all the talk on my 2017 GTI Clubsport's dashcam (seen on my channel). And its not only bullsh*t about the car, but my personal life as well... I tell you these places are the Male definition of Hair Dresser Saloons were we find gossip and lack of character! 👍
You honestly handled this like a true gentleman, you’re are one of the reasons why I own an F150. Great channel and I’m glad you have success so far and wish you more in the future. You deserve it.
@@superameric8 I agree, but that’s the reality at a lot of dealers. The high end dealerships simply offer a superior experience all around (more often than not)
I have owned a few, including special editions, I can tell you with certainty it is highly dealer dependent and Ferrari is an absolute nightmare to deal with.
That's what I thought as well - in addition I believe the F-you was from jealousy - with a better attitude and some hustle (like Legit Street Cars) he could probably make the dream of a super car come true (the person driving the R8 up to Mike)....
Expecting honesty & competence out of a dealership tech is like walking into the ocean & expecting to come out dry. There has to be a few good ones out there who actually care, but no one will ever care about your car like you do. Even if you can't do the work, being able to diagnose yourself is what it's all about. Different caliber of car here than the norm though. Respect to you for keeping a level head about it! Not easy!
It does take effort to act with a cool head. Ironically, folks who bitch and moan about how these guys are lazy and should be fired are lazy for not being more understanding and rationale.
That tech will be looking for new employment by Monday morning at the latest because I can guarantee someone within that dealership is or has watched this video and having a conversation with him. And also probably making arrangements for a new battery install free of charge 😆
@@didafm garbage mechanics are dime a dozen. ASE certification is meaningless these days. A good, ethic mechanic would gladly take that clowns place...
I met him at an AMG Driving academy three or so years back. He’s genuinely kind and a great personality. He is being nice. My dash cam is always in and every every Mercedes dealership, they do talk smack and they hire the lowest techs to work on warranty issues. Hence the repeat visits for everything’s. It’s ridiculous and I have been to 5 dealerships for service in Texas as I travel a lot. It’s all the same. Managers that don’t care and most techs underpaid and don’t do their job well. Even on time after a fuel tank swap, they didn’t tighten the bolts for the exhaust after they put it back on. Basic stuff that’s missed or damaged constantly.
Mike he knew u were the owner , when he drives by you he hears you say "finally" . He took that as if you were meaning he was taking long and being slow to service ur car (4hrs) so he's like "alright well F u " and about ur battery, yeah he knows how tinder the battery situation is on that car and didn't wanna do it , not today lol
That tech loves treating people the way he likes getting treated. It shows in his work ethic and his interactions with customers. He's going places in this world...
If I heard someone say "finally." as I came back doing work, I'd be annoyed. I wouldn't say "F-You", but definitely in my head I know I'm already thinking "Ok, I'm working on your car."
Can an Audi R8 V10+ be serviced at a Lamborghini dealership? Being nearly the same power plant and part of VW Group it makes sense to me. Would be a totally different level of service.
Sorry to hear that man! I am a sales consultant for That dealer and that’s unacceptable. We are the largest dealer in western PA for a reason. That’s not how we do business. I think it was great that you took a video, this isn’t your every day scenario there. This will help weed out the bad eggs.
I´ve got an Audi as well, not as nice as yours, but an A6....my experience is that the audi always discharges your Battery, and kills my battery every 2 years somehow. even where it´s called a Sevice Free battery... Since i started using a Trickle Charger, it does not just keep your battery load at optimum, but also checks the Condition, and then Cycles to optimize the Battery Health, this really improved my Battery Life quite a bit...since you now have an audi too, could be an idea to make sure your Battery is kept healthy by such device as well...(CTEK 56-305 MXS)
@@chrisej5987 Very True, but i am always happy to help... AV knows how to rumble a Tunnel, but the technical side seems to be a foggy world for him to me... 😜
@@TheCompyshop I will be the first to admit this is also Climate Related, i live in Frankfurt Germany, surely not a Polar Climate, but enough cold days per year to give the Battery a beating if not properly trickled...
I don't like how the techs disrespected you like that.....your always in a good mood and nice to everyone....God blessed you and those guys are jealous.
I'm on Audi #4 and my experiences with both sales and service have been very good over the years. Most of the dealerships I've dealt with have been top notch - always a nice loaner, services completed with no issues, friendly personnel etc. The last dealership, not so much - similar experience as yours, unfortunately. The good thing is that there's another dealership down the street so I'll be happy to take my business to them next time around.
AutoVlog Great Video I'm glad you got your R8 V10 plus serviced for the first time and I would call the Management and Complain and about your Bad Experience
You should ensure the general manager of this Audi dealership sees the full camera video of your service experience. For the extremely high prices they charge for Audi service they should treat all their customers with respect and provide exemplary service. I suspect dealership management is unaware this sort of behavior is going on. It will cost them customers in the end, and may result in customers’ cars not receiving proper care and experiencing greater potential damage in the future from neglected repairs.
The computer says it needs a new battery bc they left te ignition on while servicing.. happens all the time. You actually need to put is on a charger while servicing it. Modern cars have so many electrical users, batteries don't last long when ignition. That's why i think he laugh, bc he knows the battery is fine! The other dude only asked him if he was going to charge you a new battery. I think you should be worried if he did charge you a new battery, bc it's a easy way to make money for most dealers
i used to work in a vw service dept if any of us got caught being that unprofessional instant termination and rightfully so customers trust us with their and their families safety and its a shame you don't live in jersey we've got some really good audi dealerships here no 4 hr wait instant loaner car
You said finally when the dude turned up. He probably though you were an unpleasant/ungrateful person by saying that when he turned up. I agree with him saying what he said..
Like some others have said, I would at least let the management know. It’s the service department job to fix cars. You could have been on a road trip and had a battery failure and then had a tow bill and so on.
Håller med fyfan vilka idioter. Men det är lite så med oss från Sverige. Vi vågar inte riktigt ta tag i sådana saker utav väljer istället att inte gå dit mera
Ni ska bara veta hur mycket det fuskas på så kallade "märkesverkstäder". Jag känner verkstäder som är riktigt seriösa och duktiga, men tyvärr inte märkesverkstäder vilket betyder att bilen kommer tappa i värde om jag skulle serva där..
As a former dealership mechanic, some batteries can be a complete B-word to do. Knowing how “shop talk” can be, how I interpret what he said was, the car was already there a lot of stuff, much longer than the initial oil change, and adding a battery would add a decent amount of time to the job, he did mark it off on the sheet, I would actually fault the service advisor for not rescheduling you to get in for that. The mechanic didn’t make a big fuss of it because it’s not a big deal as the car starts with no problems. But yeah service advisor should’ve booked you in for a battery replacement on another day. Anyone calling for that mechanic to be fired, I mean, that’s literally how most talk. Mechanics talk like that with each other, they wouldn’t to the customer, he didn’t know he was being filmed. Also most dealerships you’re not allowed to film in, so I’m not sure I would’ve posted this video.
You should be mad at the guy for not saying something about the battery because what if it was something else like bad brake lines or a broken suspension piece that could cause a bad accident. You are right you should never go back to that dealership
Mike, the Audi dealership in the Strip and the Audi Dealer in Washington PA are both owned by Cochran. Their service department is trash at both and I've had bad experiences at both. Your only option left is Sewickley.
Cochran purched South Hills Audi from I think it was A&W or P&W maybe back around 2016. Before that South Hills Audi was an amazing place to get service. I no longer own an Audi, simply because there's no longer a trusted place for me to get it serviced. I had an experience at Sewickley Audi about 12 years ago where they damaged my car and refused to admit it - granted that was a very long time ago, but I never went back there again after that.
Be a real boss and go back there grab the technicians themselves and show them that. Then proceed to show them your TH-cam channel.... yeah you shame them. Tbh it’s a fkn super car and they should be treating that shit like god. I would never take my super car to a dealership that would act like that. No profession or love for cars
A number of journalists/car reviewers when reviewing a quick shifting automatic(with torque converter) nearly always say that it shifts very fast and you don't really need a twin clutch; to an extent they are correct. I had an 8sp auto ZF although it shifted quickly it still wasn't as fast( or as crisp) as my previous twin clutch car. I missed the dual clutch's immediacy of the shifts. I know the ZF auto can be smoother but it doesn't really concern me. I'm now back with a dual clutch. The car shifts in the R8 were superior in every way to the BMW's 8 speed auto. The technician's laugh was very weird.???
What I don’t understand is why is he laughing like you’re just doing work. checking a bad battery makes you laugh that much that just sounds evil honestly lol
He's laughing because the diagnostics say the battery is bad and he must know it's not easy to replace. I watched a couple of videos and you have to remove the wipers and the whole frunk to get to the battery, so his laugh is like, "I've spent 4 hours working on this car, no way am I doing that today."
@@mikesterlb Lol, I'm just connecting dots. I'm not a mechanic, but I do understand a little about how warranty repairs work. I was curious why he wouldn't want to replace a battery, which normally isn't a big deal, and I found a couple videos. You got to take the whole freaking frunk out to replace the battery and one of the guys in the video said the estimate was given was for about an hour of labor. I'm just guessing after he was already spending 4 hours doing service on the car, he didn't want to spend another hour tearing apart and reassembling the front of the car just to replace the battery.
The condition of the service area is pretty appalling for a high end car dealership. It looks like a low class backyard shop. You can tell the owners take no pride in their service area. Speaks volumes about how professional they are.
I believe the battery change out in an R8 takes about 45 mins to an hour. Although you can see the top of the battery from inside the front trunk, after removing an access panel, removing it completely requires removal of the front trunk liner and all the trim pieces surrounding it. The tech probably didn't want to do it because he knew it was a bit more time consuming than just swapping out a battery on most cars (10 mins). And I'm sure he's been told by the service manager to try and avoid such service work on cars still under the Audi "Care" warranty so he can focus his time on more profitable & billable hours for the dealership.
Mike, I agree with most of the comments about reporting those two techs. It's the principal of the thing. Other nice customers such as yourself are probably being treated the same way. And that unprofessionalism needs to stop. You have the proof without a doubt. So use it to set things right.
Hey I am also in process of buying new car. Would you mind answering this question :) The car I look at is a almost new Bmw 730D sooo perfect condition, I am from Denmark and the car is from Germany. There license plate in germany is a little longer, and I see the holes in the front bumper from screws. My eyes can't stop look at it because I know its there, what is your opinion about screw holes in the bumper maybe in the back to.... (the car I look at its only in the front I see) Since you buy some new nice cars too, you maybe had some experiences with someting like that too?
You are way more forgiving in that situation than I would be - the second I saw that footage, I’d have been right back at the dealer for a real “pleasant” discussion. Please send the footage to the service manager and the GM so others don’t get screwed by that clown.
Audi Care Mike...is about $899-1099 roughly depending on the model of the car and can be purchased w/delivery. Covers all major services required by Audi up to I believe 40k or 4yr mark on the car and goes with it to new owner/transferable. So Audi will do initial service, 10k, 20k, 30k and 40k normally under Audi Care given its normal intervals are annually or 10k. Enjoy!
I've been a tech at Audi for 4 years. When you replace the battery you have to calibrate some sensors, its not that much of a job if you've done it more than once. But it does take a hour or so with the calibration. If I was the head of the dealership, I would've given you a free battery and an excuses. ( Battery is located in the front, between the wheels, you have to take out the whole front boot thing )
I went to that same dealership in my SQ5, I had bought it with 48.5k miles and the warranty was good until 50k. I had an oil leak that ended up being my oil pan which the service writer actually hooked me up and got it changed and a new oil change. I’m surprised to see that there as I left there with great respect for the place. It’s nice to have some light shed on it though!
What kinda dash cam do you have I know when you had the amg you shared the link I was just wondering if you got a different one or the same one I'm looking for a good one my self. Thanks again in advance mike.
Gotta love techs that don’t know they’re being recorded. Smh unprofessional
Nice seeing you here, sir. I've been a subscriber to your TH-cam channel and a follower on your IG page for a while. Keep up the good work!👍
Omg it’s clawboss 😂 this is awesome
Yeah it’s actually very easy to spot a dash cam if you’re paying a little attention. Dash cams are very important :) make sure to get one guys!
I just had my GTI Clubsport MK7 inspected for exhaust leaks etc. And you cannot belive some of the things you hear these mechanics talk about behind your ears. Not enough with they say my Cobra Sport exhaust is a pile of junk, cars ugly (jealous talk of course), but to start hear things about me, my mother whitch they think i live together with (idont), then as i forgot my phone there for 30 mins there, i realize the office guy been snooping around on it. I tell you: all kinds of gossip exists in those places! Its like a frigging Hair Dresser Saloon - But for MEN !!! (Im so glad idont have to work with such haters, coz their mentality is quite frankly sickening !!!) ill think twice before going back to these guys again.. But now i have them & their talk on camera! Which ironically these idi*ts have been installing themselves !!! 👍 😄 👍
Expose them bro, everyone needs to know the jerks
Let's be honest 99% of people talk behind peoples back. Its just the reality of the world
If I was an Audi owner I would want to know what a shitty service team that dealership has… it has nothing to do with whether all people talk shit or not it’s about having integrity at a place of work
Have a cry.
*UPDATE !!!* - I just had my GTI Clubsport MK7 inspected for exhaust leaks etc. And you cannot belive some of the things you hear these mechanics talk about behind your ears. Not enough with they say my Cobra Sport exhaust is a pile of junk, cars ugly (jealous talk of course), but to start hear things about me, my mother whitch they think i live together with (idont), then as i forgot my phone there for 30 mins there, i realize the office guy been snooping around on it. I tell you: all kinds of gossip exists in those places! Its like a frigging Hair Dresser Saloon - But for MEN !!! (Im so glad idont have to work with such haters, coz their mentality is quite frankly sickening !!!) ill think twice before going back to these guys again.. But now i have them & their talk on camera! Which ironically these idi*ts have been installing themselves !!! 👍 😄 👍
I’d call management and at least let them know what’s going on in the service department
Unfortunately alot of dealerships work like this, they are rude outside the customers eye. They know better obv.
@@placeh0dlerr exactly why you’ll never see me at a dealership
I don’t think they’d do anything, I’ve had my car taken for a joy ride and bounced off the rev limiter and I never heard anything back after I spoke to management
I've had my dash cam unplugged before by the tech. Think I might have to hard wire it next time.
@@PimpSolja49 every single time I would take my car to mercedes for service the dash cam was always unplugged upon return... never could check footage
He was probably jealous and the fact that your car might not start one random day made him feel better.
He wasn't jealous--you become jaded very quickly in this line of work. He's a tech that works on cars every day. They don't like doing work that sucks.
Source--I'm a sub-contractor field tech and I do electronics installations on vehicles for a living, but I don't avoid work.
@@LordPrometheous of course he didnt feel like doing it.
@@Chris-hw4mq yes, my point was mainly someone isn't just automatically jealous of someone every time they take issue something that's perceived to be desirable by the masses.
@@didafm yeah, I've had cozy office jobs. It beats being in the heat working on a dusty ass fleet vehicle.
@@LordPrometheous oh he was salty as all hell and a coward to take his bad day out on his job and others
Mike you are way to chill about this!! This is a very serious issue!! I’m a former service department supervisor for a Toyota dealer in the NY area and I cant stand this type of behavior from dishonest techs. I always used to tell my guys in our weekly meetings,you have to work on every single customers car as if it were yours! Because that one time you choose not to will be a complete absolute failure to everyone”. We live in a society where everyone has cameras, so it’s kinda hard to be dishonest when it comes to customer service. I hope that Audi dealer sees this! They should be ashamed of themselves! All the best to you Mike!
Even if you don't return to that Audi dealer for service, you should definitely contact the management over there and tell them what's going on..
Agreed Wade, looks like that garage has some attitude issues.
Part of the issue is that service managers are full of shit a lot of the time, and they wouldn't care about the work performance, only that they were exposed. They're hardly better than the salespeople.
I’ll do the favor for you and send this link to their instagram.
What is their instagram?
@@birdman1265 audi_pittsburgh
Thank you
Hero 😂
I just had my GTI Clubsport MK7 inspected for exhaust leaks etc. And you cannot belive some of the things you hear these mechanics talk about behind your ears. Not enough with they say my Cobra Sport exhaust is a pile of junk, cars ugly (jealous talk of course), but to start hear things about me, my mother whitch they think i live together with (idont), then as i forgot my phone there for 30 mins there, i realize the office guy been snooping around on it. I tell you: all kinds of gossip exists in those places! Its like a frigging Hair Dresser Saloon - But for MEN !!! (Im so glad idont have to work with such haters, coz their mentality is quite frankly sickening !!!) ill think twice before going back to these guys again.. But now i have them & their talk on camera! Which ironically these idi*ts have been installing themselves !!! 👍 😄 👍
I'd have a sit down with the General Manager and Service Manager and show them the footage.
THIS!!!
GM and Service Manager won't give a crap. At min. send this to Audi US and Germany, nothing less.
@@nope_not-showing-my-name same situation with my camaro. Had to fight the ever living hell out of them to cut me a check for damages… EVEN with video proof *smh*
They won’t care, in my experience I’ve had my car taken for a joy ride and bounced off the rev limiter and I reported it and I never heard anything back
@Bob Saget WTF? Would you want someone looking at your car that didn't give a shit? I worked at dealerships with people like that. You must be one of them.
The battery must be in a difficult location and they didn’t want to mess with it...real professional
Thats really bad
Nah that tech just had a beef from the beginning. Probably jealousy issues.
doesnt matter if they so have to disassemble the whole car, if its an issue not covered by this "audi care" they should just have somebody call up the customer to explain the situation and ask them if they want to have the battery replaced and what it will cost.
they might have had to keep the car for a few days but it would have been the professional thing to do.
I looked up a couple of videos. Looks like you have to remove the wipers and the entire frunk and covers. So, a lot of work just for the battery, but what the mechanic did was still unprofessional.
Great mechanics ! Battery is to hard for them, a shop best to avoid !@
Call the GM and show him the video! The techs need some coaching on how to care for owners cars!
Agree 100%.
No question 💯
They don't care and won't do anything
There's a reason why the techs are unprofessional, upper management clearly doesn't care and they just want to rush cars out the door.
I think you need to stop giving the "benefit of the doubt" and put in a legitimate complaint to the dealership. I don't think the brand Audi or this dealership would enjoy having people like this working for them. It's a bad look and if they are doing something minor like this, what else are they doing...
He doesn't want them to fuck up his car in the future.
When you make a service shop mad, they get revenge on you by ruining your car.
@@slowanddeliberate6893 well that seems to be a shady practice and just looking at the video of the place it doesn’t look very organized. I’d find a new dealership.
@@slowanddeliberate6893 Maby thats exactly why you should expose them. Then leave for another recomended workshop, or preferrably do the job yourself 👍 I just had the same experience as Mike listening to all the bullshit on my dashcam. And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Haird Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
Dude, I would call them & get those lazy tech’s in trouble. They shouldn’t treat a super car like that, nor the owner like that. I wouldn’t tolerate such behavior 😕 You don’t deserve that Mike!
They usually work on A3's, you think they care about this R8?
They shouldn't treat ANY car or owner like this, $20K car or $150K car. Period.
@@MikeKayK If you choose to be a technician you should care for every car like it's your own.
@@mattbudesa3038 In a utopian world, yeah. But many don't choose it because they love the work. And even those who do love it in the beginning will eventually succumb to the inevitable bullshit that ruins the pleasure of any job. Shitty customers, shitty management, politics, shitty pay. Your heart is in the right place, but the real world doesn't work like that unfortunately.
@@MikeKayK Ehh well when it comes to someone's car and you're paying them for a service you f##cking do things the legit way and not screw over customers. I realize there's a bunch of shady technicians out there. Trust me I'm not that naive. Your analogy is true when it comes to majority of jobs. It makes things a little different when you're working on someone's possession which costs them a lot of money. Little more at stake.
Mike seems like the most reasonable, down to earth, nice guy. If I caught someone on video telling me to f off for no reason or not informing me my car needed something because they didn’t want to be bothered with it (most likely because it was covered under warranty), I couldn’t be as calm and understanding about it as he was. Really a shame that happened to him at an Audi dealership, of all places.
You need to tell the dealership about this. How many other honest people are being screwed by these techs
this is the unfortunate downside of owning luxury/exotics. Mechanics up-charge immensely, as well as sabotage equipment since they 'know' the owners of these vehicles can pay for it. I try to do my own work as often as I can, and give trusted independent mechanics work when I cannot. Every single time I would go to a LR dealership for a minuscule issues, i would end up with several other small issues right out of the service bay.
These issues stem from the disconnection of the rich and the poor. Try going into the garage and talking to these guys. build up some rapport with them. buy them some beer.
@@x505xMRxFLACOxLCx this comment should be pinned at the top of this video lol. This is the truth. If you have money people are going to try to get money out of you..even tho I don't think autovlog has money, people surely think he does because he has an R8.
I just had the same experience as Mike listening to all the bullshit on my dashcam! I own a 2017 GTI Clubsport MK7 as seen on my channel! And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Hair Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
My friend is the general manager of that location so I sent him the video
@@whiteghost4431 they got the job done.
we need an update
Following this as I’m interested to hear what was done. This is a big ole bag of horse shit for sure.
I just had the same experience as Mike listening to all the bullshit on my dashcam. And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Hair Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
Update?
Other than making management aware of what happened I would never set foot in that dealership again.
Yeah, you'd never know if they checked boxes for work that they didn't actually do--because they didn't feel like it. This is why I work on my cars myself.
Lol right these guys sound like some Karens. Tell the shop they got shit guys and take your business elsewhere. They will always remember your car and the trust is gone
I just had the same experience as Mike listening to all the bullshit on my dashcam. And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Hair Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
I’m watching this while I’m sitting at the dealer getting work done…🧐
Show management the video. Or ill go personally and show them. I live near by
Might as well tbh, I def won’t be servicing my car at that shop anymore
Yeah I was disappointed. This is where I typically take my Audi for service.
How about exposing them? Then leave for another recomended workshop, or preferrably do the job yourself 👍 I just had the same experience as Mike listening to all the bullshit on my dashcam. And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Haird Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
I kind of want a dash cam to keep on eye on stuff like that, but also sometimes ignorance is bliss lol. I'd be so mad.
I just had the same experience as Mike listening to all the bullshit on my dashcam. And its not only bullshit about the car, but my personal life as well... I tell you these places are the male definition of Hair Dresser Saloons (where mostly women works) Which equals to a bootload of bullsh*tters gossip and lack of character! 👍
I own a professional auto shop and I am always aware of cameras. The guys needs to be fired. I would fire them if they were at my shop. Clean up your mouth and life guys.
I just had the same experience as Mike listening to all the talk on my 2017 GTI Clubsport's dashcam (seen on my channel). And its not only bullsh*t about the car, but my personal life as well... I tell you these places are the Male definition of Hair Dresser Saloons were we find gossip and lack of character! 👍
Dealerships are the worsttt!!! I always have awful experiences with all dealerships it seems. Sorry that happened man.
You honestly handled this like a true gentleman, you’re are one of the reasons why I own an F150. Great channel and I’m glad you have success so far and wish you more in the future. You deserve it.
Yea I would def be giving a call to the service department.
Clearly an advantage of owning a Ferrari, Bentley, Lamborghini etc. You’ll be treated like a king, not like a schmuck.
It doesn't have to be that way. That dealership is bad.
Every dealership is the same. If you don’t think this happens at Lamborghini dealerships you’re kidding yourself.
@@superameric8 I agree, but that’s the reality at a lot of dealers. The high end dealerships simply offer a superior experience all around (more often than not)
That may be true in other states..Except California..Where they treat everyone with Euros & Exotics like they own a Smart Car!😂😅🤣
I have owned a few, including special editions, I can tell you with certainty it is highly dealer dependent and Ferrari is an absolute nightmare to deal with.
He knows you're the owner. Why would someone say "finally" if its not their car
That's what I thought as well - in addition I believe the F-you was from jealousy - with a better attitude and some hustle (like Legit Street Cars) he could probably make the dream of a super car come true (the person driving the R8 up to Mike)....
Yea that f you wasnt random LOL.
His response also had a delay so he waited and made sure Mike couldn't hear him or see his mouth moving
Expecting honesty & competence out of a dealership tech is like walking into the ocean & expecting to come out dry.
There has to be a few good ones out there who actually care, but no one will ever care about your car like you do. Even if you can't do the work, being able to diagnose yourself is what it's all about. Different caliber of car here than the norm though.
Respect to you for keeping a level head about it! Not easy!
It does take effort to act with a cool head. Ironically, folks who bitch and moan about how these guys are lazy and should be fired are lazy for not being more understanding and rationale.
That tech will be looking for new employment by Monday morning at the latest because I can guarantee someone within that dealership is or has watched this video and having a conversation with him. And also probably making arrangements for a new battery install free of charge 😆
Nah lol. I doubt they'd fire him. This kinda stuff happens all the time. Rarely does it get caught on video.
@@didafm well this one was caught on camera and already viewed over 60k times
@@nickbotcher6390 who cares..this stuff happens everyday. I think people are so Naive. If you have money you know people will take advantage of you.
@@didafm garbage mechanics are dime a dozen. ASE certification is meaningless these days. A good, ethic mechanic would gladly take that clowns place...
@@shamanosarcasm9800 yeah but thing is being a mechnaic is a very hard job. So it doesn't attract the best people.
They definitely need to see this Mike. Terrible treatment!!
Being so kind to the tech must be the Swedish blood in you. :) Hellre fria än fälla. Awesome R8!
I met him at an AMG Driving academy three or so years back. He’s genuinely kind and a great personality. He is being nice. My dash cam is always in and every every Mercedes dealership, they do talk smack and they hire the lowest techs to work on warranty issues. Hence the repeat visits for everything’s. It’s ridiculous and I have been to 5 dealerships for service in Texas as I travel a lot. It’s all the same. Managers that don’t care and most techs underpaid and don’t do their job well. Even on time after a fuel tank swap, they didn’t tighten the bolts for the exhaust after they put it back on. Basic stuff that’s missed or damaged constantly.
Love your videos from Canada
What videos are from Canada?
@@kanervatie he's saying he's from Canada
@@MissDarkLuna No way?
Mike he knew u were the owner , when he drives by you he hears you say "finally" . He took that as if you were meaning he was taking long and being slow to service ur car (4hrs) so he's like "alright well F u " and about ur battery, yeah he knows how tinder the battery situation is on that car and didn't wanna do it , not today lol
Lol. Yeah because that's a legitimate excuse for their behavior. Foh.
@@mattbudesa3038 I think u took my comment the wrong way ya dummy
@@D.B.Cooper-1971 He got 2 likes up, dumb and dumber liked his comment.
The F-You guy definitely knew who you were...he could hear you saying "finally" and that was his response.
Absolutely 💯
What a toxic person. Must be terrible working on that department full of toxic people.
That tech loves treating people the way he likes getting treated. It shows in his work ethic and his interactions with customers. He's going places in this world...
If I heard someone say "finally." as I came back doing work, I'd be annoyed. I wouldn't say "F-You", but definitely in my head I know I'm already thinking "Ok, I'm working on your car."
Yes, if you turn up the volume you can hear him on the dashcam saying “finally” when the tech drove by with the window down.
You’re way too nice. I would’ve had a sit down with the dealership GM....
He's not a Kevin. It's goddamn refreshing he's not.
What dash cam do you use? Thanks
It’s a VAVA dashcam
Can an Audi R8 V10+ be serviced at a Lamborghini dealership?
Being nearly the same power plant and part of VW Group it makes sense to me. Would be a totally different level of service.
I think you should show the video to the manager it could have been a safety concern
Sorry to hear that man! I am a sales consultant for That dealer and that’s unacceptable. We are the largest dealer in western PA for a reason. That’s not how we do business. I think it was great that you took a video, this isn’t your every day scenario there. This will help weed out the bad eggs.
I´ve got an Audi as well, not as nice as yours, but an A6....my experience is that the audi always discharges your Battery, and kills my battery every 2 years somehow. even where it´s called a Sevice Free battery... Since i started using a Trickle Charger, it does not just keep your battery load at optimum, but also checks the Condition, and then Cycles to optimize the Battery Health, this really improved my Battery Life quite a bit...since you now have an audi too, could be an idea to make sure your Battery is kept healthy by such device as well...(CTEK 56-305 MXS)
He had a Ferrari prior, he has to know about maintaining a battery when not driving 😅
@@chrisej5987 Very True, but i am always happy to help... AV knows how to rumble a Tunnel, but the technical side seems to be a foggy world for him to me... 😜
That’s strange. I personally haven’t had this issue with my A4. The original battery actually lasted 10 years
@@TheCompyshop I will be the first to admit this is also Climate Related, i live in Frankfurt Germany, surely not a Polar Climate, but enough cold days per year to give the Battery a beating if not properly trickled...
@@mstenvers That makes sense, I live in a more mild climate. We still get winters but it’s usually mild, minimal snow
Just goes to show you can’t even trust a dealership to properly maintain your car
I don't like how the techs disrespected you like that.....your always in a good mood and nice to everyone....God blessed you and those guys are jealous.
I'm on Audi #4 and my experiences with both sales and service have been very good over the years. Most of the dealerships I've dealt with have been top notch - always a nice loaner, services completed with no issues, friendly personnel etc. The last dealership, not so much - similar experience as yours, unfortunately. The good thing is that there's another dealership down the street so I'll be happy to take my business to them next time around.
AutoVlog Great Video I'm glad you got your R8 V10 plus serviced for the first time and I would call the Management and Complain and about your Bad Experience
What’s the bad experience.....they tested the battery and reported that info on the report
3:09 watched this a week ago and came back just to watch this part. the editing and music is top tier mexico content on this whole website 😂
@RogueSupercars congrats on going from the M3 to seriously quick M8
Dude - You'll hit 1 000 000 subs in summer! Great
Greetings from Finland!
You should ensure the general manager of this Audi dealership sees the full camera video of your service experience. For the extremely high prices they charge for Audi service they should treat all their customers with respect and provide exemplary service.
I suspect dealership management is unaware this sort of behavior is going on. It will cost them customers in the end, and may result in customers’ cars not receiving proper care and experiencing greater potential damage in the future from neglected repairs.
Damn last 3 seconds of video, generous!!
The computer says it needs a new battery bc they left te ignition on while servicing.. happens all the time. You actually need to put is on a charger while servicing it. Modern cars have so many electrical users, batteries don't last long when ignition. That's why i think he laugh, bc he knows the battery is fine! The other dude only asked him if he was going to charge you a new battery. I think you should be worried if he did charge you a new battery, bc it's a easy way to make money for most dealers
where is your ford danger ranger ? I am missing that car soo much
i used to work in a vw service dept if any of us got caught being that unprofessional instant termination and rightfully so customers trust us with their and their families safety and its a shame you don't live in jersey we've got some really good audi dealerships here no 4 hr wait instant loaner car
Yep I’d be done with that dealership. You are a lot more patient and forgiving than me Mike
Be like Mike
That tech is screwed 😅 we need more of this! Bad techs are why I have trust issues with dealerships...
You said finally when the dude turned up. He probably though you were an unpleasant/ungrateful person by saying that when he turned up. I agree with him saying what he said..
Like some others have said, I would at least let the management know. It’s the service department job to fix cars. You could have been on a road trip and had a battery failure and then had a tow bill and so on.
Jag skulle definitivt åka tillbaka och ifrågasätta servicekillens beteende, sen skulle jag aldrig sätta min fot där igen!
Håller med fyfan vilka idioter. Men det är lite så med oss från Sverige. Vi vågar inte riktigt ta tag i sådana saker utav väljer istället att inte gå dit mera
begge 2 skulle ikke have et jobb, de burde stå til ansvar for deres handlinger
Ni ska bara veta hur mycket det fuskas på så kallade "märkesverkstäder". Jag känner verkstäder som är riktigt seriösa och duktiga, men tyvärr inte märkesverkstäder vilket betyder att bilen kommer tappa i värde om jag skulle serva där..
Sir, you got class not outing these slime balls. For that and the content you deliver, I’ve subscribed.
Dang, I dont even wanna know what else they do behind their customers backs.
Oh no, they may vent and act unprofessional while doing their job more often than we realize.
If our Audi workshop looked like that in sweden audi would shut it down...
Exactly what I was thinking, I didn’t even think it was a dealerships service center at all. That plus the crappy attitudes, no thanks.
As a former dealership mechanic, some batteries can be a complete B-word to do. Knowing how “shop talk” can be, how I interpret what he said was, the car was already there a lot of stuff, much longer than the initial oil change, and adding a battery would add a decent amount of time to the job, he did mark it off on the sheet, I would actually fault the service advisor for not rescheduling you to get in for that. The mechanic didn’t make a big fuss of it because it’s not a big deal as the car starts with no problems. But yeah service advisor should’ve booked you in for a battery replacement on another day. Anyone calling for that mechanic to be fired, I mean, that’s literally how most talk. Mechanics talk like that with each other, they wouldn’t to the customer, he didn’t know he was being filmed. Also most dealerships you’re not allowed to film in, so I’m not sure I would’ve posted this video.
You should be mad at the guy for not saying something about the battery because what if it was something else like bad brake lines or a broken suspension piece that could cause a bad accident. You are right you should never go back to that dealership
You need to show this the the GM screw those techs ! D bags need to be called out !
Great video Mike 😀👍
Unreal lol
What camera system to you use? It had very good video and sound I would like to get the same, and they should sponsor you if they don't already!
Mike - the GM of Audi Pittsburgh will reach out to you Monday
Toxic employees. Must suck to work in that department.
Mike, the Audi dealership in the Strip and the Audi Dealer in Washington PA are both owned by Cochran. Their service department is trash at both and I've had bad experiences at both. Your only option left is Sewickley.
Cochran purched South Hills Audi from I think it was A&W or P&W maybe back around 2016. Before that South Hills Audi was an amazing place to get service. I no longer own an Audi, simply because there's no longer a trusted place for me to get it serviced. I had an experience at Sewickley Audi about 12 years ago where they damaged my car and refused to admit it - granted that was a very long time ago, but I never went back there again after that.
The tech heard you say “Finally” and that is why he said “f- You”.
Be a real boss and go back there grab the technicians themselves and show them that. Then proceed to show them your TH-cam channel.... yeah you shame them. Tbh it’s a fkn super car and they should be treating that shit like god. I would never take my super car to a dealership that would act like that. No profession or love for cars
A number of journalists/car reviewers when reviewing a quick shifting automatic(with torque converter) nearly always say that it shifts very fast and you don't really need a twin clutch; to an extent they are correct. I had an 8sp auto ZF although it shifted quickly it still wasn't as fast( or as crisp) as my previous twin clutch car. I missed the dual clutch's immediacy of the shifts. I know the ZF auto can be smoother but it doesn't really concern me. I'm now back with a dual clutch. The car shifts in the R8 were superior in every way to the BMW's 8 speed auto.
The technician's laugh was very weird.???
What I don’t understand is why is he laughing like you’re just doing work. checking a bad battery makes you laugh that much that just sounds evil honestly lol
He's laughing because the diagnostics say the battery is bad and he must know it's not easy to replace. I watched a couple of videos and you have to remove the wipers and the whole frunk to get to the battery, so his laugh is like, "I've spent 4 hours working on this car, no way am I doing that today."
@@tboneforreal you knew all that from a laugh. Or is that you? Lol
@@mikesterlb Lol, I'm just connecting dots. I'm not a mechanic, but I do understand a little about how warranty repairs work. I was curious why he wouldn't want to replace a battery, which normally isn't a big deal, and I found a couple videos. You got to take the whole freaking frunk out to replace the battery and one of the guys in the video said the estimate was given was for about an hour of labor. I'm just guessing after he was already spending 4 hours doing service on the car, he didn't want to spend another hour tearing apart and reassembling the front of the car just to replace the battery.
For the benefit of other Audi owners in your area, please report the dealer. Otherwise, you become the part of the issue when other owners get screwed
The st Is real I work at the plant that they make them In Louisville Kentucky
Hold on another guy said he work where they make expedition and there is no such thing
What brand is your dash cam?
How was the dash cam on when they were working on your car if the car wasn't started ?
Yoooooo that dude doesn’t know how to step on the gas on that bmw every single time he’s slow at it wake up bro 750 hp don’t b scare🤨🤨
He's just not starting off in the right gear, and he's slow to go. In other words: he can't drive.
@@MikeKayK Put this guy in a manual and he'll make a Nissan GT-R as fast as a Nissan Sentra.
I work at the plant where the Expedition and Navigator's are built and I can confirm that there is no suck thing as a Expedition ST. 😂
Cars like this should be left stock.. why mess with great engineering.. just cheapens it
What dash cam is this ? Good quality
The condition of the service area is pretty appalling for a high end car dealership. It looks like a low class backyard shop. You can tell the owners take no pride in their service area. Speaks volumes about how professional they are.
I believe the battery change out in an R8 takes about 45 mins to an hour. Although you can see the top of the battery from inside the front trunk, after removing an access panel, removing it completely requires removal of the front trunk liner and all the trim pieces surrounding it. The tech probably didn't want to do it because he knew it was a bit more time consuming than just swapping out a battery on most cars (10 mins). And I'm sure he's been told by the service manager to try and avoid such service work on cars still under the Audi "Care" warranty so he can focus his time on more profitable & billable hours for the dealership.
You should report that because the fact that they didn’t tell you about the battery
Mike, I agree with most of the comments about reporting those two techs. It's the principal of the thing. Other nice customers such as yourself are probably being treated the same way. And that unprofessionalism needs to stop. You have the proof without a doubt. So use it to set things right.
I would like to know what kind of dash cam you are using ?
What dash cam do you have?
God knows what goes on whenever other people don’t have dashcams.
What dash cam do you use?
Hey Mike, what dash cam do you have? I’d like to get one for my car. Thanks
Hey I am also in process of buying new car. Would you mind answering this question :) The car I look at is a almost new Bmw 730D sooo perfect condition, I am from Denmark and the car is from Germany. There license plate in germany is a little longer, and I see the holes in the front bumper from screws. My eyes can't stop look at it because I know its there, what is your opinion about screw holes in the bumper maybe in the back to.... (the car I look at its only in the front I see)
Since you buy some new nice cars too, you maybe had some experiences with someting like that too?
You are way more forgiving in that situation than I would be - the second I saw that footage, I’d have been right back at the dealer for a real “pleasant” discussion. Please send the footage to the service manager and the GM so others don’t get screwed by that clown.
Audi Care Mike...is about $899-1099 roughly depending on the model of the car and can be purchased w/delivery. Covers all major services required by Audi up to I believe 40k or 4yr mark on the car and goes with it to new owner/transferable. So Audi will do initial service, 10k, 20k, 30k and 40k normally under Audi Care given its normal intervals are annually or 10k. Enjoy!
What dash cam are using looking to get one
Mike you need to go back to the dealer and show the management just whats happening in there service department, this is totally unacceptable!!!!!!!
Pls check if the entire services they performed were up to the mark or fully legit.
No loose ends
I've been a tech at Audi for 4 years. When you replace the battery you have to calibrate some sensors, its not that much of a job if you've done it more than once. But it does take a hour or so with the calibration. If I was the head of the dealership, I would've given you a free battery and an excuses. ( Battery is located in the front, between the wheels, you have to take out the whole front boot thing )
Hey Mike, what dash cam do you use and would you recommend it? I’m looking for one myself! Thank you!
Does anyone know what dashcam is being used? Sounds like it’s very incognito and hard to identify as a camera
I went to that same dealership in my SQ5, I had bought it with 48.5k miles and the warranty was good until 50k. I had an oil leak that ended up being my oil pan which the service writer actually hooked me up and got it changed and a new oil change. I’m surprised to see that there as I left there with great respect for the place. It’s nice to have some light shed on it though!
What kinda dash cam do you have I know when you had the amg you shared the link I was just wondering if you got a different one or the same one I'm looking for a good one my self. Thanks again in advance mike.
Dude what Dash Cam are u using I need need one
@Autovlog which dash cam do you use?