I’m glad your Joybird experience was great. Mine is not. I too bought a sofa during their 30% off sale in January. It was supposed to arrive in April*. As of yesterday, they can’t find it and hope to have a location on it by Monday. *This isn’t a COVID trickle effect, it’s an ongoing issue with this company per my research. How do you lose a sofa?
@@MissMooreStyle It’s August 21. They delivered half of my sectional on August 4 and have been ghosting me regarding the missing half of my couch. BBB complaint filed as well as dispute filed with my credit card as of yesterday. This is insane, unacceptable, time-consuming and infuriating. I’m performing my own Customer Service because Joybird won’t.
I bought a sleeper sofa: it wasn't lost, it took 4 months. However, the piece works well for me and I love the style and color. Happy with my purchase.
I’m not sure why you have so many mean/rude comments on this video. I thought it was informative. We are back and forth between joybird and crate and barrel on the specific type of couch We want and this helped a little. Thank you so much!
Thank you Kayla!!! I appreciate that!!! I think some people don’t realize that you should treat people online the same way you’d treat them if you were face to face lol. I’m sure most of them wouldn’t have the gall to speak the way they do unless they were safely behind their keyboards! I’m glad this helped a bit! I’m sure you’ll have an awesome couch either way with those two options to chose from!
I love there couches, but this is actually the first good review of the company I have seen. (Found lots of videos and reviews of people that had awful experiences) I'm so torn.
Yeah I’ve watched some videos that are pretty bad but honestly we couldn’t be happier so far with our couch and the whole process was super seamless for us. Of course I can’t speak to others experiences but I’d def recommend them and we will prob be purchasing a fun accent chair and some new kitchen chairs from them in the future.
Thank you for the informative video! Now that you've had the couch for a few months, are you still happy with it? Does it appear to be holding up well over time? Thanks in advance!
saw a flaw in the fabric on the lower front side when you set it up and then noticed you shifted the camera angle and hid the flaw and then covered with a throw. does that new sofa have a flaw?
The returns are so not free!! $430 is about what it will cost for us to return the joybird couch that was just delivered this morning and I hate it. Super hard not comfy at all like it was described and like the “reviews” said. %10 restocking fee + return shipping of about $300 = $460 to return it. Not even close to free. Never buy from joybird.
My question for you is... can you take a nap on this couch for several hours and wake up without a back ache? lol. That's been an issue with all of the couches we've had in the past! We're looking for a couch that is comfy to nap on!
Well yes actually lol. I usually fall asleep on this couch nightly watching tv and sleep on it for a couple hrs before I wake up and go to bed, and my husband has napped on it many times too. But it’s pretty subjective I guess Bc I guess it depends what is “comfy” for you...I prefer a more med firm mattress so what might be fine for me isnt for others
what is the height of this sofa without the legs.. on their website is says its a total of 25inches but then theirs another height at 34inches. and the legs are 4inches. hoping its 25inches in height and not 34 bc the size of my door is barely 30 and i would have to take the legs out when the delivery guys get here
Two of the fabrics listed on their site were not in my swatch box. It's been impossible getting them to send me the two I'm missing. I am going to look into canceling my order. It concerns me that it's this hard to get them to send me a missing swatch. I worry that other issues may arise.
That sucks!!! I’m sorry you are having that experience. Everything went super smooth when we ordered. Maybe try tweeting at them over on Twitter? That is usually a sure fire way to get a brands attention quickly in my experience!
I usually buy my furniture from Raymour & Flanigan. Two years ago, I purchased my sectional from Macy's (which I'm very happy with). Next time, I'm thinking about trying this company. I love that they have pet friendly material.
Still love it! Do I wish I went for a more plush style couch, yes…in hindsight I wish I’d have chosen one of their more cushy, pillowy styles but at the time i wanted something more mid century. But it’s still a great couch and holding up really well
My joybird couch just arrived and sorry not my experience the couch completely stinks of glue and formaldehyde just like any other cheap furniture very disappointing might want to be a little more health-conscious about the furniture your surrounding yourself with
Bought a JoyBird Preston sofa and it is so cheap looking and such bad craftsmanship and low quality. Saw in person and looked decent but what was shipped to me is an embarrassment to have in my house. We’ll see what customer service does.
@@MissMooreStyle I don’t think she was being rude. I noticed it was sped up and specially noticeable when you laugh. Maybe something went wrong at upload. Some of us have sensory issues so it was quite noticeable.
@@MissMooreStyle It looks slightly sped up. The video looks sped up when watching your mouth and hand movements. It's the video, not an attack on you personally.
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I’m glad your Joybird experience was great. Mine is not. I too bought a sofa during their 30% off sale in January. It was supposed to arrive in April*. As of yesterday, they can’t find it and hope to have a location on it by Monday. *This isn’t a COVID trickle effect, it’s an ongoing issue with this company per my research. How do you lose a sofa?
Omg! I mean how DO you lose a sofa?! 😱 I’m sorry that sucks!
@@MissMooreStyle It’s August 21. They delivered half of my sectional on August 4 and have been ghosting me regarding the missing half of my couch. BBB complaint filed as well as dispute filed with my credit card as of yesterday. This is insane, unacceptable, time-consuming and infuriating. I’m performing my own Customer Service because Joybird won’t.
I bought a sleeper sofa: it wasn't lost, it took 4 months. However, the piece works well for me and I love the style and color. Happy with my purchase.
I’m not sure why you have so many mean/rude comments on this video. I thought it was informative. We are back and forth between joybird and crate and barrel on the specific type of couch We want and this helped a little. Thank you so much!
Thank you Kayla!!! I appreciate that!!! I think some people don’t realize that you should treat people online the same way you’d treat them if you were face to face lol. I’m sure most of them wouldn’t have the gall to speak the way they do unless they were safely behind their keyboards! I’m glad this helped a bit! I’m sure you’ll have an awesome couch either way with those two options to chose from!
I love there couches, but this is actually the first good review of the company I have seen. (Found lots of videos and reviews of people that had awful experiences) I'm so torn.
Yeah I’ve watched some videos that are pretty bad but honestly we couldn’t be happier so far with our couch and the whole process was super seamless for us. Of course I can’t speak to others experiences but I’d def recommend them and we will prob be purchasing a fun accent chair and some new kitchen chairs from them in the future.
@@MissMooreStyle I'm so wanting to order that one giant couch they have lol. Thank you for sharing your experiences with them! ♡
Yes. I seen a lot of bad reviews as well. It's confusing, especially since this video isn't sponsored.
Thank you for the informative video! Now that you've had the couch for a few months, are you still happy with it? Does it appear to be holding up well over time? Thanks in advance!
Yes, love it!!! It’s super comfy, so much so that I end up falling asleep on it most nights of the week haha. Definitely recommend!
saw a flaw in the fabric on the lower front side when you set it up and then noticed you shifted the camera angle and hid the flaw and then covered with a throw. does that new sofa have a flaw?
Allen, you are seeing things 🤣 there was not a flaw. Why would I do that? I put a throw on the couch bc I like having them on there 🤷🏻♀️
The returns are so not free!! $430 is about what it will cost for us to return the joybird couch that was just delivered this morning and I hate it. Super hard not comfy at all like it was described and like the “reviews” said. %10 restocking fee + return shipping of about $300 = $460 to return it. Not even close to free. Never buy from joybird.
Which couch did you purchase that was super hard?
Oh wow that definitely isn’t free. I wonder why she said it’s free?
My question for you is... can you take a nap on this couch for several hours and wake up without a back ache? lol. That's been an issue with all of the couches we've had in the past! We're looking for a couch that is comfy to nap on!
Well yes actually lol. I usually fall asleep on this couch nightly watching tv and sleep on it for a couple hrs before I wake up and go to bed, and my husband has napped on it many times too. But it’s pretty subjective I guess Bc I guess it depends what is “comfy” for you...I prefer a more med firm mattress so what might be fine for me isnt for others
What the model# or style couch?
Joybird not in Europa?
Are you able to restuff the cushions if they start to go flat? Thanks!
I don’t have any experience on that, since they still haven’t gone flat after all these years
what is the height of this sofa without the legs.. on their website is says its a total of 25inches but then theirs another height at 34inches. and the legs are 4inches. hoping its 25inches in height and not 34 bc the size of my door is barely 30 and i would have to take the legs out when the delivery guys get here
Two of the fabrics listed on their site were not in my swatch box. It's been impossible getting them to send me the two I'm missing. I am going to look into canceling my order. It concerns me that it's this hard to get them to send me a missing swatch. I worry that other issues may arise.
That sucks!!! I’m sorry you are having that experience. Everything went super smooth when we ordered. Maybe try tweeting at them over on Twitter? That is usually a sure fire way to get a brands attention quickly in my experience!
@@MissMooreStyle Thanks! I actually ended up calling the closest store to me and they got me my missing samples pronto through the mail.
I usually buy my furniture from Raymour & Flanigan. Two years ago, I purchased my sectional from Macy's (which I'm very happy with). Next time, I'm thinking about trying this company. I love that they have pet friendly material.
hello I loved you video I just want to know how long it took for them to send you the furniture
Takes them about 6-8 weeks because they make them to order!
Thank you for answering me, I ordered some and read so many reviews that I am afraid that they are not like the photo
Two years later, how does it hold up?
Still great!!! I’m chilling on it right now :)
And now that it’s been 3 years…. What do you think??
Still love it! Do I wish I went for a more plush style couch, yes…in hindsight I wish I’d have chosen one of their more cushy, pillowy styles but at the time i wanted something more mid century. But it’s still a great couch and holding up really well
Do they pick it up for returns??
I would guess so? But I do not know how it works tbh
Love it !! Really nice!
Love seen videos with Nate in it!
Love you guys!!
Hahah I know he needs to be in more!
what color fabric did you choose?
We got our couch in Merrit Dove! It’s very soft and a nice light neutral!
@@MissMooreStyle thank you!
Super informative video! Thank you. 🙏
Great video 😊🤗👌 it so beautiful love the color of the sofa ❤️
Thank you! I’m really happy with what we picked too!
Thanks!
Does it have a chemical type smell???
No not at all
My joybird couch just arrived and sorry not my experience the couch completely stinks of glue and formaldehyde just like any other cheap furniture very disappointing might want to be a little more health-conscious about the furniture your surrounding yourself with
They actually have a showroom in brooklyn ny
That’s awesome I wish they’d have one in la that would make shopping their stuff so much easier to see it in person first
Where in bk ??please
Bought a JoyBird Preston sofa and it is so cheap looking and such bad craftsmanship and low quality. Saw in person and looked decent but what was shipped to me is an embarrassment to have in my house. We’ll see what customer service does.
Did you raise the playback speed or something? Not very pleasant in terms of voice quality..
Lol wow. Nope that’s just my voice girl. Hope you have a pleasant day and that your negativity ends in this rude comment ✌🏻
I thought it was in slow mo lol
@@MissMooreStyle I don’t think she was being rude. I noticed it was sped up and specially noticeable when you laugh. Maybe something went wrong at upload. Some of us have sensory issues so it was quite noticeable.
@@MissMooreStyle It looks slightly sped up. The video looks sped up when watching your mouth and hand movements. It's the video, not an attack on you personally.
Oooo I quite like it xx
Same! It was a great choice