It's actually just easier to blow on the soup and let it cool down pomise > Get 25% off on Paired premium! Start your 7-day free trial by clicking the link here: www.paired.com/swoop25 > OMG! Get your new Suspool apparel here! : bit.ly/PettyUniversity > New on my main channel @PettyUniversity : th-cam.com/video/_T-vKuBIJcs/w-d-xo.htmlsi=jxmTWXn4jKfXG4Aj > Become a Patron Member and get access to bonus videos, behind the scenes content, voting on topics, members only community, and more! Join Here: bit.ly/2JLwHBa Instagram: bit.ly/3uXM1xC Twitter: bit.ly/3mWpeQ5 TikTok: @ Swoopswoopswoop
Swoop, look up Vera Jo Reigle and Cheri Brooks. You might be interested in Vera for one of your videos and her BFs vile, disgusting, POS mother Cheri Brooks.
@@meltingpointcreations1457 Yeah you can't even say it's impulse control because she at least 30mins to, no pun intended, cool off. This is a person with deep anger issues.
@@t_ylr I get the feeling she's the type of person who, if she feels slighted by another driver on the road, will pull out all the stops to rage-follow them, tailgating, swerving, screaming, possibly attempt to run them off the road etc for 30 mins.
It doesn't matter that the soup wasn't boiling anymore. It's that she thought it was that hot and threw the soup anyways. She wanted to hurt the manager.
A woman threw hot coffee on me through the drive through window at Starbucks in 2012. I was training and she was refusing to order with me because I opened with “good morning welcome to Starbucks! We’re training today so bare with us”. She ended up driving to the window, ordering EIGHT drinks and then throwing a fit bc it took at least 1 min per drink.. after I handed off the last drink she took the top off and dumped it through the window at me. It was awful and her husband was rubbing her back consoling her. And nothing ever came from it because my manager was a coward
Same thing happened to me while working at Starbucks. Luckily enough, my manager took no bs and called the cops. She was completely banned from every Starbucks in town. I'm sorry your manager was a whimp though. That's literally creating an unsafe work environment.
F that lady, f her enabler husband,* and f your spineless milquetoast former manager. *Thinking about it, maybe not F the husband? if shes going into violent rages in public/at strangers, I shudder to think what shes like at home... Him trying to calm her may have been self-preservation :( but that's probably too much speculation.
Dude i use to work at home depot and thise customers are THE WORST ive ever seen. The last 2 months of working there id shake my whole drive to work and i cried every day on my way home.
@@BlackandDeckerPeckerWrecker Jesus, that's _insane._ WTF is wrong with people? When did we as a society start putting up with that BS? No one deserves to be treated like that (unless, of course, _they_ treat people like that, then they forfeit their right to bitch about people's responses or how they're treated).
If you know something is very hot, and then throw that very hot thing into someone's face... you have no self-control or empathy in your brain. I'm glad the employee wasn't burnt. This is layers of stupid. Blowing up on a phone call and then showing up in person to fight is unhinged. Literally doing crimes over soup 💀 I *wish* people like this had more social anxiety.
As someone with social anxiety, Id have probably thanked them for the wrong order, left, and spent the walk home going over how I _could_ have just mentioned it lol
Ive been a chef for about 35 years, and I've seen it all! People trying dine and dash, trying to get free food, being rude to waitstaff (wanna piss me off quick? Be rude to your server), changing the "combo" meals ( protein from 1, starch from another, veg from a third). My answer is simple...no. The customer is always right? Nope, you are not. Never coming back? Want me to hold the door for you? My staff are servers, not servants, they are here to make a living, not putting up with your trash.
The full phrase is "The customer is always right in matters of taste." It never meant "I can do whatever I want because I'm paying." It was always more "You can paint your walls neon pink even if your interior decorator hates it." That's what you can tell them as you're escorting them to the parking lot.
I bet money, soup cooled off before the customer got home. Customer reheated the soup without thinking to remove the lid. Soup got super hot (seriously no restaurant serves soup at boiling temps) melted the lid on top of boiling the soup, then threw more than just a threat. I make soup very often, outside of making the stock, you don't boil the soup. You simmer (much lower remp) to get all the good flavors. Then serve (cooling happens naturally when pouring into a bowl, then all the travel).
I had the same thought. As 200f (or 90ish c) soup gets taken home and it is still to hot to eat. Phone call to manager and return and the soup doesnt cause burns. So it gets to almost waters boiling point remains above a temperature that's to hot to eat and then on a similar time frame goes from that temp to likely below 140f (1 second can cause severe burns) or 120f (5 seconds can cause severe burns). Add the fact that temperature loss slows down the lower the temperature of the object. So yeah either she switched to a non heat retaining vessel for the soup or she microwaved it
My thoughts too. Especially with a place that sells soup to go they would definitely invest in the right containers for that. At least every place I have worked has done that. The soup being hot wouldn't melt the lid, but microwaving it would.
As someone who worked in food service and now retail, i have panic attacks before alot of my shifts because of the amount of crazy people who love to yell or take out their anger on me or my coworkers
That true. Any customer service is very awful work. I had a very unpleasant customers here. Thankfuly I work on hotline so I dont see them. Still not pleasant and I worked at retail and food service as well so I feel you
@@Somebody9666some employers don't back up their employees and will punish employees who kick out or refuse service to "paying customers". Even if they do it doesn't magically make dealing with these crazies any nicer or less stressful, so the condescending way you just say "oh use your spine" is really tone deaf.
After 10 years of this type of work i finally have quit and am doing my damn best to not return while i study at uni. People really underestimate how hard it is to deal with people like this and how common this type of abusive and entitled behaviour is
Oh, swoop. I watch arrest videos almost daily, and every video i see, someone is there saying "idc, arrest me then!" Then the SECOND an officer says "put your hands behind your back", they all start fighting and begging not to be arrested, like they were just begging for😂
17 years in the food industry, I never ever heard somebody complain about the food being too hot. If the container cause a spill in your car, we could refund the meal to be Nice but WTH. People like her are the reason I work the kitchen and not the dining room. Too many psycho out there, I cant deal with their BS.
Holy Crap! Can you imagine looking up and seeing that woman as your RN? I can guarantee her coworkers and poor patients have had to put up with her BS for years.
17:50 actually the RN was not the soup thrower, just someone with the same name who was sadly harassed because people THOUGHT she was soup-lady. I don't believe we found out what soupy's profession is.
This kind of thing is why everyone should work a service job at some point in their lives. I worked customer service at a thrift store in college, and now I make it a rule to never treat any service worker the way I was treated at that job.
Wow, she's a nurse? She better have lost her job. She's out there trying to put people in the hospital! Imagine the horror she would be capable of putting vulnerable patients through. Caregiver abuse probability high. Plus, she now has a criminal record.
Reminds me of the time the table behind me didn’t tip the waiter because their food was “too hot”. The food had just come out of the kitchen and he had told them careful it’s hot…. I ended up tipping for us and that table to make up for their assholery.
13:51 For more details on the McDonald's lawsuit, i recommend legal eagles video on lawsuits that weren't frivolous (i think that's what it's called). He goes into the details of what happened, and it is horrifying. She wasn't a Karen, she was a little old lady who received horrible injuries because the coffee temperature WAS way too hot. She wasn't even the first person this happened to. She just wanted her medical bills covered, which bring in the US, were astronomical.
Yes, I saw the documentary on it, and the photos of her injuries were horrible to even look at. She went through awful pain because of the heat of that coffee.
Exactly! You can wait for a soup to cool. Food and drinks are always too hot for me personally and I just have to wait for things to cool down until it's comfortable for my mouth. It happens in my own house when I'm the cook.
8 minutes in and I'm just like.... what does it matter HOW hot the soup was? IT WAS FOR TAKEOUT. Obviously it would cool down by the time you got home! That's the point! Do you want it to be just mid temperature so it's cold when you get home and then you'd have to reheat it anyway??? It's one thing if it was unsafe to eat because of the melted lid but that seems to not be this lady's complaint.
Bro when you are a restaurant manager staring down the face of a raging bull that is an incensed old Karen you have to remind yourself that they would die on that hill. I have never had more bold-faced lies told to me than by these people. Even been fired for standing up to them. I'm just glad I didn't get this treatment lmao.
Things like this make me glad I work over the phone now and not in person. Service workers are people too and this is just unhinged, and I haven't even gotten a few minutes in. AS YOU SAY it's unhinged lmaoooo
I feel bad for all the customer service workers that will have to deal with peoples entitlement next week on Black Friday, people will be unhinged shopping and then subject food service workers to more unhinged antics after said shopping.
@@quietreader4190 I used to work in a gas station and the holiday season was always a MESS. As it got closer to Christmas, the more we sold lottery and god help us if we were out of what people wanted because they waited until Christmas Eve to get stocking stuffers.
@@nikirrae8495 Right? The gas station I worked at was right next to one of the local bars, so we got a huge mix of people coming through. I thankfully had a lot of really awesome regular customers who would keep an eye out for us, but it definitely got scary sometimes.
This ghoul thought she wouldn’t get any repercussions for throwing basically super heated mace into sometimes face. Every day that passes I realize how the majority of humans aren’t good people… I feel so awful for customer service workers, they’re not paid enough to deal with this crap 💩 💜
Yup and karens do it because they think they are slaves for them. Then they say “no one wants to work anymore” as the workers are dealing with their azzes for $7.25-15 an hour.
I tried to tell my therapist this years ago and she acted like I was just being really negative… like girl are you even on the internet 😂 I’ve been screwed over by more people than have ever helped me… it’s gotten really bad and I don’t even want to work w other people anymore 😵
I work at a PD in the county next to this and remember when this story came out. The only thing I remember thinking after seeing the video was that’s assault and she just cost herself so much more than the cost of that soup. I was glad that she was arrested because she really could have injured that manager. Glad that the manager didn’t have any lasting effects. It really pays to keep your cool about things and not act on your instincts. It could cost you a ton of fines and court costs or jail time. When the manager said she hung up on her after she refused to stop speaking to her disrespectfully, absolutely. I take calls all day from citizens and if all they do is berate and cuss at us, we are allowed to hang up on them after making sure they don’t need some kind of assistance from first responders. We tell them if you don’t stop speaking to me that way I will disconnect the call. The only time we stay on is if they need assistance but once we get the basic information we are allowed to disconnect. A little bit of cussing is understandable when you’re upset but to continue to berate someone who is trying to offer you a solution is uncalled for. Also side note, the male news anchor, Kris, recently passed away unexpectedly and KCEN paid him lots of tributes. He was a well liked anchor.
Menudo chef here, the soup is delicious and savory. The ingredients will absolutely feel like pepper spray to the face and eyes. Some ingredients are shared with the same composition to create pepper spray. . . .
I work at a car dealership as a cashier and I get yelled at least once a day about the 3% credit card fee. Customers act like I’m the one who’s applying the fee 😒 I also can’t help that the customers can’t read the multiple signs on the doors and around the lobby.
I'm lucky because I'm a law clerk and most people know it's not a good idea to be an asshole to your lawyer/their staff. All the lawyers I've worked for have always 100% had my back. The one I work for now has actually given me veto power - if there's client I don't want to work with due to how they've treated me, she'll refuse their business. So far I haven't exercised my veto power yet, because I like money, and I especially like taking money from jerks. But it's reassuring to know she's got my back if I ever did have an issue. We won't talk about the BS I dealt with back in the days when I had to work customer service/retail, that was a very different story.
I would be terrified to be in any kind of retail or service industry in the USA, it looks like some of y'all are so entitled and will throw "sue me" card so easily. I'm from EU btw.
i worked at mcdonald’s and a manager that everyone knew didn’t fw me “accidentally” poured hot water, what we used for coffee, on me. luckily my clothes saved me, if i had on shorts i definitely would’ve had worse burns than i did. this is why people don’t care to work in food or customer service these people be CRAZY
Swoop, your voice is like walking into a pool of warm water on a dark night. IOW, you are simply a delight! Blessed be and peaceful nights, little sister.❤
My face hurt for her when she explained the spices going into her eyes and nose, like having hot sauce going down the wrong pipe is painful enough when that happens. She was right, she was basically pepper sprayed by Karen. I'm glad it was handled in a legal manor, but I'm most happy about that video going viral and having Karen's face all over the internet for everyone to see. Props to Janelle for standing up for herself 💗 everyone from the restaurant industry applauds you
I'm in Canada Split pea soup is a comfort food here. Especially on a cold Canadian winter day/night with a grilled cheese w/ bacon on sour dough...YUMMY!!
The way the guy with her just walks away all nonchalantly like that didn’t just happen, is insane to me!!! Like is he not surprised?! Is this something he’s used to?! Why does he just casually walk away with her?!?!?!🤔🤯🤯🤯🤯
sharing, i used to work at goodwill and after both card and rewards systems went down they just had me (still in training) and another girl on register the lines backed up and apparently i was going too slow and this customer elbowed me as hard as she could in the ribs from behind the register and told me to hurry up : ) we did call the cops she got banned, people like this are so intolerable like who raised them fr
My boss just told me not to say anything about myself or my life to customers because people who were eavesdropping complained, possibly in an attempt to get me fired and take my job??? She didn’t say I said anything actually inappropriate, just that there’s something of a target on my back purely because I work there. We’re definitely in the clown timeline 🤡
I think them showing that video over and over again is a great public service - teaches people that if they do something that stupid they will be well known in their community. Also, I am so glad that soup was no longer scalding - the poor woman could have lost her vision over this entitled woman's tantrum.
I saw somewhere the full saying is “the customer is always right when it comes to preference.” Not the right to be butt heads or always correct no matter what.
If she had just taken accountability for her actions from the beginning, the news station wouldn't have had the opportunity to air that footage for 2 years. She dragged it out in court. That's what she gets.
When I was 16, a grown man threw a burger in my face in front of a line of 30+ people. I was volunteering for a fundraiser and got assigned to work at the register in the food shack at a drag racing tournament. I gave him his burger, then maybe 5 minutes later he came back after eating more than HALF of it saying it was cold and he wanted another. He was clearly drunk and had cut the line so everyone was staring 😭 I didn’t know what to do but we were getting him a new burger when he threw his IN MY FACE and I just tried not to cry for the rest of the lunch rush 😅 He was mad because
I worked as a cashier in a grocery store and in food service in my dorm at university and for 2 years after I moved into off campus housing. I'm so glad that was in the late 1980s and not these terrible times. People were rude and said sh*tty things to you, but I was never physically attacked and it never happened ona regular basis. These people today are scary as hell. I'm always super nice to service workers , even when the service worker is rude to me, the most I'll do is ignore it and figure someone else pissed them off that day.
I hope whoever her little sidekick was learned his lesson and stopped enabling her bs. Standing there nodding like “yeah, this is a reasonable use of my time” 🤡
Man I still think about the one time I ordered mushroom soup and felt bad that I didn’t like it and asked for a different soup and paid for both lol. I can’t imagine freaking out and throwing it in someone’s face jfc.
Stuff like this is always so wild. You can inform a restaurant of a problem with your food without being unhinged. Hell you don't even have to be mean or mad about it! I've called to politely explain an issue and people are so nice and apologetic and ready to make it right. There's no need to be nasty to another person, it's not that big a deal and it's easily solved.
Honestly super concerned about the dude with Amanda who seemed unphased by what she did. He was very "Yup, not only is this normal, but I support it" in the way he didn't react at all.
Who is the man standing next to her? Watch the video. There is a hispanic male in jeans and a blue t-shirt standing next to Goldilocks as she flings the soup. He stands idly by as she flings the soup, then Goldilocks taps the male, and they walk away together. No shade to him unless they're still together... if they're still together, I'd like to hear from him... how do you stand by someone like that?!?
Oh my god the news station got their hands on that video clip and ran wild with it. And you can tell they loved every second. Also, I can somewhat sympathize with a takeout lid getting a little melty. It's not a great time. But here's the thing: that's not the manager's fault, it's likely the owner's fault for cheaping out on takeout containers. Also, on watching that clip on loop, it doesn’t look like a single drop of that soup had stained the pristine white of the container before it was thrown. So... there was no spillage from the weakened lid. No loss. No mess. Lid had not actually failed.
America would be a better place if everyone had to work in customer service for 6 months as their sole, full-time income. I bartended for 10 years. It makes me the kindest retail/restaurant customer and flight passenger. If my food, drink, or seat is wrong, I can politely fix that situation by using my kind, adult words. If hot soup or an overcooked steak is the worst thing that ever happened to you, God bless your life. Anything can be fixed. Go honey, not bees.
I went to university in the area near Temple, Texas. The town wasn't a large producer of local news, so it's not hard to guess why this clip ran as many times as it did. As an attorney, better believe I'd be moving to have the trial moved to a different venue, due to a lack of unbiased potential jurors. This was shady as hell, and oh so delicious (much like a warm bowl of soup)!
I work at Chipotle right now. One time on a Saturday evening. It was packed. There was this woman with her daughter. The Mexican coke didn't go though. The mom was screaming at me to give her the food. Since the payment didn't fully go through, she could have stolen it. This went on for a while. After my manager stepped in and she paid for it. The worst part is I wasn't there. I was scheduled to leave earlier, but my manager asked me to stay later.
SWOOP!!! Your vids give me life. I can see the work you put in. You’re better than most documentaries out there. Can’t wait til I’m able to support and buy some merch!!
My Grandma used to be a Karen. Love her, but she'd yell at staff, demand things, be rude ect. She thought it was her standing up for herself until the rest of the family told her they were afraid to go out to eat with her because we were afraid of someone spitting in our food. lol
she cant just... get a new lid (if the lid melted) and wait for the soup to cool ? i dunno drop an icecube in it if its really THAT hot (thats what we used to do as kids... like literal CHILDREN can figure out how to problem solve hot soup without resorting to assault)
Imagine if the manager had been allergic to any of the ingredients in the soup. As in "deadly anaphylactic shock call tjey ambulance immediately" allergic.
I swear to God, someone at that news station is secretly wearing petty university merch! That is some of the pettiest stuff I have seen in a long time!
What happened to leaving a Google review and maybe going to find soup somewhere else? What if the manager had an allergy to an ingredient in the soup? Just a scary random thought.
Oh my gosh that poor worker. I accidently got a red pepper flake in my eye a few weeks ago and I had to wash my eyes in the shower get it out. I can't imagine having a spicy pepper soup with citric acid (lime) in my eyes. Ouch.
Worked at a Subway for almost five years; people are SO privileged when it comes to fast food. It's absolutely ridiculous. You'd think adults would be a little more mature.
If my soup is too hot, i‘ll just wait for it to cool down… why make such a big deal out of it? Like by the time she got to the restaurant, the soup was probably cold😭
Swoop, there it is!! ❤️ The reason I finally left Twitter was because I called for caution on a thread where people were identifying and doxxing a Karen. I got so much harassment, called a racist and many other names, and I just couldn't people anymore for a while after that.
I was a bartender for 11 years and have beeen physically afraid of certain customers.. people are so unpredictable. Especially after drinking. People really need to understand that an establishment has every right to not serve you if you are garbage to their staff. Just don’t be a horrible 🤷🏼♀️ seems easy enough to me.
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It's actually just easier to blow on the soup and let it cool down pomise
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You're amazing
Much love and light lady! 🫶🏻
Or put an ice cube in it for super fast results!
Swoop, look up Vera Jo Reigle and Cheri Brooks. You might be interested in Vera for one of your videos and her BFs vile, disgusting, POS mother Cheri Brooks.
Swoop I’m not gonna lie, KCEN was kinda funny for clowning on Amanda so much lol
and this is why nobody wants to work in the food service industry
Customer service in general. But yeah.
@@JHaru777 right, of course, I was just referring to food in this scenario
"nobody wants to work anymore" no they don't. because you're awful
@@AuntieSocial76you don’t make any sense
Besides the slave wages.
If she had time to drive the whole way back to the restaurant, how did she not have time to wait for the soup to cool?
She was just looking for a reason to rage, that's what I gathered from this story.
@@meltingpointcreations1457 Yeah you can't even say it's impulse control because she at least 30mins to, no pun intended, cool off. This is a person with deep anger issues.
@@t_ylr I get the feeling she's the type of person who, if she feels slighted by another driver on the road, will pull out all the stops to rage-follow them, tailgating, swerving, screaming, possibly attempt to run them off the road etc for 30 mins.
It’s the running afterwards for me. Girl if you’re gonna throw soup stand there and get ready to throw hands don’t run
Me too! That’s what I said! How dare you go running! Chicken!
Yup what a pansy
The man she's with stood there unbothered after she threw it! What if she told him she was gonna do it on the drive there.
No literally
Isn't that assault?? If the soup was boiling.. throwing it in the face like what.
I don't even think it would need to be boiling or cause burns for them to press charges, certainly seems like assault to me.
Yes, It's 100% assault. It's clear she meant to cause harm and destroy the work put into the soup.
It is assault to throw ANYTHING at someone.
Doesn't even need to be boiling. The Mcdonalds coffee that gave a women third degree burns was less than boiling. So yeah 10000% assault.
It doesn't matter that the soup wasn't boiling anymore. It's that she thought it was that hot and threw the soup anyways. She wanted to hurt the manager.
A woman threw hot coffee on me through the drive through window at Starbucks in 2012. I was training and she was refusing to order with me because I opened with “good morning welcome to Starbucks! We’re training today so bare with us”. She ended up driving to the window, ordering EIGHT drinks and then throwing a fit bc it took at least 1 min per drink.. after I handed off the last drink she took the top off and dumped it through the window at me. It was awful and her husband was rubbing her back consoling her. And nothing ever came from it because my manager was a coward
That’s disgusting! I would have walked out! I’m proud of you!
Im so sorry this happened to you. 😔 These Karens need prison, period.
@@Lei-AICPhD Unfortunately many people aren't lucky enough to have the option of walking out 😞
Same thing happened to me while working at Starbucks. Luckily enough, my manager took no bs and called the cops. She was completely banned from every Starbucks in town. I'm sorry your manager was a whimp though. That's literally creating an unsafe work environment.
F that lady, f her enabler husband,* and f your spineless milquetoast former manager.
*Thinking about it, maybe not F the husband? if shes going into violent rages in public/at strangers, I shudder to think what shes like at home... Him trying to calm her may have been self-preservation :( but that's probably too much speculation.
a customer yelled at me so badly on Saturday that I ended up shaking and crying after getting off the phone with her, so this was well timed!
That sucks I’m sorry you had to deal with a person who thinks that’s okay
I'm sorry for your recent experiance, take care of yourself!
❤❤❤
Dude i use to work at home depot and thise customers are THE WORST ive ever seen. The last 2 months of working there id shake my whole drive to work and i cried every day on my way home.
@@BlackandDeckerPeckerWrecker Jesus, that's _insane._ WTF is wrong with people? When did we as a society start putting up with that BS? No one deserves to be treated like that (unless, of course, _they_ treat people like that, then they forfeit their right to bitch about people's responses or how they're treated).
If you know something is very hot, and then throw that very hot thing into someone's face... you have no self-control or empathy in your brain. I'm glad the employee wasn't burnt.
This is layers of stupid. Blowing up on a phone call and then showing up in person to fight is unhinged. Literally doing crimes over soup 💀
I *wish* people like this had more social anxiety.
As someone with social anxiety, Id have probably thanked them for the wrong order, left, and spent the walk home going over how I _could_ have just mentioned it lol
"I wish ppl like this had more social anxiety." LMFAO!!!😂 Me too, love. Me too.
My name is Amanda and while I’m not *this* unstable that “cool the fuck down Amanda” hit my soul
no sameeee, she’s making us amanda’s look bad
omg hahahahaha sameeee, I feel called out by the universe 😂😂
use it as your ringtone🙃
Ive been a chef for about 35 years, and I've seen it all! People trying dine and dash, trying to get free food, being rude to waitstaff (wanna piss me off quick? Be rude to your server), changing the "combo" meals ( protein from 1, starch from another, veg from a third). My answer is simple...no. The customer is always right? Nope, you are not. Never coming back? Want me to hold the door for you? My staff are servers, not servants, they are here to make a living, not putting up with your trash.
The full phrase is "The customer is always right in matters of taste." It never meant "I can do whatever I want because I'm paying." It was always more "You can paint your walls neon pink even if your interior decorator hates it." That's what you can tell them as you're escorting them to the parking lot.
I bet money, soup cooled off before the customer got home. Customer reheated the soup without thinking to remove the lid. Soup got super hot (seriously no restaurant serves soup at boiling temps) melted the lid on top of boiling the soup, then threw more than just a threat. I make soup very often, outside of making the stock, you don't boil the soup. You simmer (much lower remp) to get all the good flavors. Then serve (cooling happens naturally when pouring into a bowl, then all the travel).
Exactly what I was thinking
I had the same thought.
As 200f (or 90ish c) soup gets taken home and it is still to hot to eat. Phone call to manager and return and the soup doesnt cause burns.
So it gets to almost waters boiling point remains above a temperature that's to hot to eat and then on a similar time frame goes from that temp to likely below 140f (1 second can cause severe burns) or 120f (5 seconds can cause severe burns).
Add the fact that temperature loss slows down the lower the temperature of the object.
So yeah either she switched to a non heat retaining vessel for the soup or she microwaved it
My thoughts too. Especially with a place that sells soup to go they would definitely invest in the right containers for that. At least every place I have worked has done that. The soup being hot wouldn't melt the lid, but microwaving it would.
I did think that too!
As someone who worked in food service and now retail, i have panic attacks before alot of my shifts because of the amount of crazy people who love to yell or take out their anger on me or my coworkers
That true. Any customer service is very awful work. I had a very unpleasant customers here. Thankfuly I work on hotline so I dont see them. Still not pleasant and I worked at retail and food service as well so I feel you
@@Somebody9666some employers don't back up their employees and will punish employees who kick out or refuse service to "paying customers". Even if they do it doesn't magically make dealing with these crazies any nicer or less stressful, so the condescending way you just say "oh use your spine" is really tone deaf.
Same experience here when i worked at home depot!
@@Somebody9666 There are more succinct and less conceited ways to tell everyone how privileged and out-of-touch you are, you know.
After 10 years of this type of work i finally have quit and am doing my damn best to not return while i study at uni. People really underestimate how hard it is to deal with people like this and how common this type of abusive and entitled behaviour is
*scooping rice out of rice cooker* time for a scoop with Swoop
With some soup!
Did you just create a monthly Ice Cream club with Swoop? Genius.
Eyyy I made rice too
Ice cream? Ice cream🎉
Genius❤️❤️❤️ Scoop with Swoop
Oh, swoop. I watch arrest videos almost daily, and every video i see, someone is there saying "idc, arrest me then!" Then the SECOND an officer says "put your hands behind your back", they all start fighting and begging not to be arrested, like they were just begging for😂
They're always so certain that they're in the right, that the officers won't arrest THEM, they're invincible!
The fact she thought the soup was so hot they couldn't eat it, but she'd throw this "scalding" soup in this poor girls face is disgusting
Since we are sharing, I once had a man throw his cappuccino at me because it wasn't hot enough. I wish I pressed charges. I was under 18.
Assault on a child. Wow
Her friend didn’t even flinch when she threw the soup. She must do this unhinged type of stuff often.
Horrific.
I’m genuinely amazed she has friends let alone people willing to be in proximity on purpose.🥲
Yea i noticed his lack of reaction as well and thought it was strange
17 years in the food industry, I never ever heard somebody complain about the food being too hot. If the container cause a spill in your car, we could refund the meal to be Nice but WTH. People like her are the reason I work the kitchen and not the dining room. Too many psycho out there, I cant deal with their BS.
Yes. Im talking about my every day life not the crazy events I read about. We are bless to not have such Karens in my neighborhood 🙏 @@Somebody9666
@@Somebody9666well in that case it WAS too hot lol. Didn’t she get like 4th degree burns on her 🐱. Thats horrifying
I was wondering how you did 17 yrs and then you said kitchen. Makes sense. Less karens
@@thewillow3457yeah that's why I switched to kitchens too back when I still did food service.
I'm glad Swoop is covering the entitled rampage of this lady.
Holy Crap! Can you imagine looking up and seeing that woman as your RN? I can guarantee her coworkers and poor patients have had to put up with her BS for years.
17:50 actually the RN was not the soup thrower, just someone with the same name who was sadly harassed because people THOUGHT she was soup-lady. I don't believe we found out what soupy's profession is.
This kind of thing is why everyone should work a service job at some point in their lives. I worked customer service at a thrift store in college, and now I make it a rule to never treat any service worker the way I was treated at that job.
Knowing people and their "crabs in a pot / ladder pulling" mentality, some would become worse because "they should go through what I went through."
Wow, she's a nurse? She better have lost her job. She's out there trying to put people in the hospital! Imagine the horror she would be capable of putting vulnerable patients through. Caregiver abuse probability high. Plus, she now has a criminal record.
Reminds me of the time the table behind me didn’t tip the waiter because their food was “too hot”. The food had just come out of the kitchen and he had told them careful it’s hot…. I ended up tipping for us and that table to make up for their assholery.
13:51 For more details on the McDonald's lawsuit, i recommend legal eagles video on lawsuits that weren't frivolous (i think that's what it's called). He goes into the details of what happened, and it is horrifying. She wasn't a Karen, she was a little old lady who received horrible injuries because the coffee temperature WAS way too hot. She wasn't even the first person this happened to. She just wanted her medical bills covered, which bring in the US, were astronomical.
Yes, I saw the documentary on it, and the photos of her injuries were horrible to even look at. She went through awful pain because of the heat of that coffee.
I'd be more upset if it was cold vs hot. People are so rude and ridiculous.Treat people the way you'd want to be treated. Love you Swoop! 💜
Exactly! You can wait for a soup to cool. Food and drinks are always too hot for me personally and I just have to wait for things to cool down until it's comfortable for my mouth. It happens in my own house when I'm the cook.
8 minutes in and I'm just like.... what does it matter HOW hot the soup was? IT WAS FOR TAKEOUT. Obviously it would cool down by the time you got home! That's the point! Do you want it to be just mid temperature so it's cold when you get home and then you'd have to reheat it anyway??? It's one thing if it was unsafe to eat because of the melted lid but that seems to not be this lady's complaint.
Bro when you are a restaurant manager staring down the face of a raging bull that is an incensed old Karen you have to remind yourself that they would die on that hill.
I have never had more bold-faced lies told to me than by these people. Even been fired for standing up to them. I'm just glad I didn't get this treatment lmao.
Things like this make me glad I work over the phone now and not in person. Service workers are people too and this is just unhinged, and I haven't even gotten a few minutes in. AS YOU SAY it's unhinged lmaoooo
I feel bad for all the customer service workers that will have to deal with peoples entitlement next week on Black Friday, people will be unhinged shopping and then subject food service workers to more unhinged antics after said shopping.
@@quietreader4190 I used to work in a gas station and the holiday season was always a MESS. As it got closer to Christmas, the more we sold lottery and god help us if we were out of what people wanted because they waited until Christmas Eve to get stocking stuffers.
I’ve actually been physically afraid of certain customers during my 11 years of bartending. People Are super unpredictable. Especially after drinking.
@@nikirrae8495 Right? The gas station I worked at was right next to one of the local bars, so we got a huge mix of people coming through. I thankfully had a lot of really awesome regular customers who would keep an eye out for us, but it definitely got scary sometimes.
Jesus my parents would be rolling in their graves if I ever acted like this. With that being said, I wish a hot soup was the worst part of my day.
Swoop has my absolute DREAM eyebrows. Seriously, they are perfect 😭
What a horrible woman. I can't imagine what she's like if she's ever ACTUALLY inconvenienced.
This ghoul thought she wouldn’t get any repercussions for throwing basically super heated mace into sometimes face. Every day that passes I realize how the majority of humans aren’t good people… I feel so awful for customer service workers, they’re not paid enough to deal with this crap 💩 💜
Yup and karens do it because they think they are slaves for them. Then they say “no one wants to work anymore” as the workers are dealing with their azzes for $7.25-15 an hour.
To be fair, a bunch of people helped her, the vast majority of people are good. Well, at least half.
I tried to tell my therapist this years ago and she acted like I was just being really negative… like girl are you even on the internet 😂 I’ve been screwed over by more people than have ever helped me… it’s gotten really bad and I don’t even want to work w other people anymore 😵
I work at a PD in the county next to this and remember when this story came out. The only thing I remember thinking after seeing the video was that’s assault and she just cost herself so much more than the cost of that soup. I was glad that she was arrested because she really could have injured that manager. Glad that the manager didn’t have any lasting effects. It really pays to keep your cool about things and not act on your instincts. It could cost you a ton of fines and court costs or jail time.
When the manager said she hung up on her after she refused to stop speaking to her disrespectfully, absolutely. I take calls all day from citizens and if all they do is berate and cuss at us, we are allowed to hang up on them after making sure they don’t need some kind of assistance from first responders. We tell them if you don’t stop speaking to me that way I will disconnect the call. The only time we stay on is if they need assistance but once we get the basic information we are allowed to disconnect. A little bit of cussing is understandable when you’re upset but to continue to berate someone who is trying to offer you a solution is uncalled for.
Also side note, the male news anchor, Kris, recently passed away unexpectedly and KCEN paid him lots of tributes. He was a well liked anchor.
Menudo chef here, the soup is delicious and savory. The ingredients will absolutely feel like pepper spray to the face and eyes. Some ingredients are shared with the same composition to create pepper spray. . . .
I work at a car dealership as a cashier and I get yelled at least once a day about the 3% credit card fee. Customers act like I’m the one who’s applying the fee 😒 I also can’t help that the customers can’t read the multiple signs on the doors and around the lobby.
9:19 my manager told us if the patients get cray cray we can hang up. I love this being gen x because I use to have to let people berate me.
I'm lucky because I'm a law clerk and most people know it's not a good idea to be an asshole to your lawyer/their staff. All the lawyers I've worked for have always 100% had my back. The one I work for now has actually given me veto power - if there's client I don't want to work with due to how they've treated me, she'll refuse their business. So far I haven't exercised my veto power yet, because I like money, and I especially like taking money from jerks. But it's reassuring to know she's got my back if I ever did have an issue. We won't talk about the BS I dealt with back in the days when I had to work customer service/retail, that was a very different story.
Someone complained that their takeout food was HOT. Wow.
Like I've never expected a soup to be at perfect eating temp the instant I get home.
Like what was this ladies damage...
I would be terrified to be in any kind of retail or service industry in the USA, it looks like some of y'all are so entitled and will throw "sue me" card so easily.
I'm from EU btw.
Not me eating hot and sour soup while it’s being roasted in real time 😂
😂 me but eating split pea soup. Leave my depressing soup alone!
The only surprise from this story is that the restaurant actually stood behind their employee.
i worked at mcdonald’s and a manager that everyone knew didn’t fw me “accidentally” poured hot water, what we used for coffee, on me. luckily my clothes saved me, if i had on shorts i definitely would’ve had worse burns than i did. this is why people don’t care to work in food or customer service these people be CRAZY
Holy shit! I’m so sorry! I hope you pressed charges.
Swoop, your voice is like walking into a pool of warm water on a dark night. IOW, you are simply a delight! Blessed be and peaceful nights, little sister.❤
My face hurt for her when she explained the spices going into her eyes and nose, like having hot sauce going down the wrong pipe is painful enough when that happens. She was right, she was basically pepper sprayed by Karen. I'm glad it was handled in a legal manor, but I'm most happy about that video going viral and having Karen's face all over the internet for everyone to see. Props to Janelle for standing up for herself 💗 everyone from the restaurant industry applauds you
The news station replaying that clip EVERY chance they get is hilarious 😂
The way she ran after throwing that soup. 😂
And brought a man to protect her. Someone needs to teach her a lesson and not slap her on the wrist.
I'm in Canada Split pea soup is a comfort food here. Especially on a cold Canadian winter day/night with a grilled cheese w/ bacon on sour dough...YUMMY!!
*high fives fellow canadian* i love spilt pea soup too! so good :D
The way the guy with her just walks away all nonchalantly like that didn’t just happen, is insane to me!!! Like is he not surprised?! Is this something he’s used to?! Why does he just casually walk away with her?!?!?!🤔🤯🤯🤯🤯
The fact that throwing your drink/food at someone would EVER be someone’s impulse is truly disturbing. It's giving anger issues
sharing, i used to work at goodwill and after both card and rewards systems went down they just had me (still in training) and another girl on register the lines backed up and apparently i was going too slow and this customer elbowed me as hard as she could in the ribs from behind the register and told me to hurry up : ) we did call the cops she got banned, people like this are so intolerable like who raised them fr
My boss just told me not to say anything about myself or my life to customers because people who were eavesdropping complained, possibly in an attempt to get me fired and take my job??? She didn’t say I said anything actually inappropriate, just that there’s something of a target on my back purely because I work there.
We’re definitely in the clown timeline 🤡
I think them showing that video over and over again is a great public service - teaches people that if they do something that stupid they will be well known in their community. Also, I am so glad that soup was no longer scalding - the poor woman could have lost her vision over this entitled woman's tantrum.
Between awful customers and awful management....it's crazy how surprised people get that people don't stay in customer sevice. ESPECISLLY fast food.
people do not think service is a talent. Every job is a talent and people should be able to make a living wage with their labour. PERIOD.
I saw somewhere the full saying is “the customer is always right when it comes to preference.” Not the right to be butt heads or always correct no matter what.
If she had just taken accountability for her actions from the beginning, the news station wouldn't have had the opportunity to air that footage for 2 years. She dragged it out in court. That's what she gets.
For my kids, when the soup is too hot, I threw in some already frozen whiskey stones. They are reusable, and they don’t dilute the flavour.
When I was 16, a grown man threw a burger in my face in front of a line of 30+ people.
I was volunteering for a fundraiser and got assigned to work at the register in the food shack at a drag racing tournament.
I gave him his burger, then maybe 5 minutes later he came back after eating more than HALF of it saying it was cold and he wanted another. He was clearly drunk and had cut the line so everyone was staring 😭
I didn’t know what to do but we were getting him a new burger when he threw his IN MY FACE and I just tried not to cry for the rest of the lunch rush 😅
He was mad because
So yesterday i found out that the saying was "the customer is always right in matters of taste."
Exactly - not temperature thats a food standards reason
Over 26 years ago I had a VHS tape thrown at my head because the Guy didn't want to pay a $1.00 late fee! Yup customer service is hard job
Clearly she is someone who doesn’t know how to work smarter not harder. That woman should be behind bars
I worked as a cashier in a grocery store and in food service in my dorm at university and for 2 years after I moved into off campus housing. I'm so glad that was in the late 1980s and not these terrible times. People were rude and said sh*tty things to you, but I was never physically attacked and it never happened ona regular basis. These people today are scary as hell. I'm always super nice to service workers , even when the service worker is rude to me, the most I'll do is ignore it and figure someone else pissed them off that day.
Was she concerned that the plastic had melted into her food? That’s the only reason I could imagine she was upset about the soap being hot.
who cares?
Right nothing gives a person the right to throw hot soup in someone's face. Are u serious rn?
I hope whoever her little sidekick was learned his lesson and stopped enabling her bs. Standing there nodding like “yeah, this is a reasonable use of my time” 🤡
Man I still think about the one time I ordered mushroom soup and felt bad that I didn’t like it and asked for a different soup and paid for both lol. I can’t imagine freaking out and throwing it in someone’s face jfc.
Stuff like this is always so wild. You can inform a restaurant of a problem with your food without being unhinged. Hell you don't even have to be mean or mad about it! I've called to politely explain an issue and people are so nice and apologetic and ready to make it right. There's no need to be nasty to another person, it's not that big a deal and it's easily solved.
me and my sister were just talking about this earlier omg! im so glad that girl was okay ❤
Honestly super concerned about the dude with Amanda who seemed unphased by what she did. He was very "Yup, not only is this normal, but I support it" in the way he didn't react at all.
People need to actually suffer consequences to their actions!!!!!
I'm relieved that Janelle is OK; even though emotionally it is not easy on her to process this situation.
I’m so glad she is ok! I got worried before watching the whole video
@SoftChroma Same. It is heartbreaking what happened to her.
I love they kept running the footage over and over and over. 😂
Who is the man standing next to her? Watch the video. There is a hispanic male in jeans and a blue t-shirt standing next to Goldilocks as she flings the soup. He stands idly by as she flings the soup, then Goldilocks taps the male, and they walk away together. No shade to him unless they're still together... if they're still together, I'd like to hear from him... how do you stand by someone like that?!?
Oh my god the news station got their hands on that video clip and ran wild with it. And you can tell they loved every second.
Also, I can somewhat sympathize with a takeout lid getting a little melty. It's not a great time. But here's the thing: that's not the manager's fault, it's likely the owner's fault for cheaping out on takeout containers. Also, on watching that clip on loop, it doesn’t look like a single drop of that soup had stained the pristine white of the container before it was thrown. So... there was no spillage from the weakened lid. No loss. No mess. Lid had not actually failed.
America would be a better place if everyone had to work in customer service for 6 months as their sole, full-time income. I bartended for 10 years. It makes me the kindest retail/restaurant customer and flight passenger. If my food, drink, or seat is wrong, I can politely fix that situation by using my kind, adult words. If hot soup or an overcooked steak is the worst thing that ever happened to you, God bless your life. Anything can be fixed. Go honey, not bees.
I went to university in the area near Temple, Texas. The town wasn't a large producer of local news, so it's not hard to guess why this clip ran as many times as it did. As an attorney, better believe I'd be moving to have the trial moved to a different venue, due to a lack of unbiased potential jurors. This was shady as hell, and oh so delicious (much like a warm bowl of soup)!
I went to UMHB in Belton!
Its giving Onision sueing the wrong Chris Hanson
I work at Chipotle right now. One time on a Saturday evening. It was packed. There was this woman with her daughter. The Mexican coke didn't go though. The mom was screaming at me to give her the food. Since the payment didn't fully go through, she could have stolen it. This went on for a while. After my manager stepped in and she paid for it. The worst part is I wasn't there. I was scheduled to leave earlier, but my manager asked me to stay later.
What the fuck does "the Mexican coke didn't go through" mean?
Yay! A suss swoop story! Yes please! Depression is eating me up lately, And I need some good things to watch. Thank swoop 💜🩵
The kind of people who throw hot soup at somebody just doing their job are the same people who say nobody wants to work.
Drink every time KCEN newscasters say “a woman seen on video throwing soup in the face of an employee at a Temple restaurant”
Cannot wait to listen to this on the commute!
I would happily sue the f outta that woman and never work again
SWOOP!!! Your vids give me life. I can see the work you put in. You’re better than most documentaries out there. Can’t wait til I’m able to support and buy some merch!!
Love how you tell stories I wouldn't otherwise know about
46 times???? Not enough. She deserves to be shamed for the next 10 years.
The guy with the Karen just stands next to her and then goes off with her.
Birds of a feather...
My Grandma used to be a Karen. Love her, but she'd yell at staff, demand things, be rude ect. She thought it was her standing up for herself until the rest of the family told her they were afraid to go out to eat with her because we were afraid of someone spitting in our food. lol
she cant just... get a new lid (if the lid melted) and wait for the soup to cool ? i dunno drop an icecube in it if its really THAT hot (thats what we used to do as kids... like literal CHILDREN can figure out how to problem solve hot soup without resorting to assault)
It feels like it literally PAINS you not to do the fullest amount of research possible 😂❤
Imagine if the manager had been allergic to any of the ingredients in the soup. As in "deadly anaphylactic shock call tjey ambulance immediately" allergic.
I swear to God, someone at that news station is secretly wearing petty university merch! That is some of the pettiest stuff I have seen in a long time!
The news station, spamming the video? Oh that’s a level of petty that I aspire to be.
What happened to leaving a Google review and maybe going to find soup somewhere else? What if the manager had an allergy to an ingredient in the soup? Just a scary random thought.
all because her soup was hot?!? wtf id rather have it too hot and put it in my fridge for a lil than have it straight out cold af.
Oh my gosh that poor worker. I accidently got a red pepper flake in my eye a few weeks ago and I had to wash my eyes in the shower get it out. I can't imagine having a spicy pepper soup with citric acid (lime) in my eyes. Ouch.
Worked at a Subway for almost five years; people are SO privileged when it comes to fast food. It's absolutely ridiculous. You'd think adults would be a little more mature.
If my soup is too hot, i‘ll just wait for it to cool down… why make such a big deal out of it? Like by the time she got to the restaurant, the soup was probably cold😭
Swoop, there it is!! ❤️
The reason I finally left Twitter was because I called for caution on a thread where people were identifying and doxxing a Karen. I got so much harassment, called a racist and many other names, and I just couldn't people anymore for a while after that.
I was a bartender for 11 years and have beeen physically afraid of certain customers.. people are so unpredictable. Especially after drinking. People really need to understand that an establishment has every right to not serve you if you are garbage to their staff. Just don’t be a horrible 🤷🏼♀️ seems easy enough to me.
Always a pleasure hanging with Swoop 👍🤗
I love the purple aesthetic of Swoop 2 💜