Great video, thanks. I'm doing my due diligence before investing in my first laser engraver. On the autofocus issue, in the clip you showed it operating there was a bow in the material that could be an issue.
No, it uses a contactor, so even if the material is bowed a bit it should still focus. Regardless, even if that was a an issue, autofocus on diode lasers is totally pointless. It’s way faster and more accurate to do it yourself
Good afternoon. Looking to buy my first laser engraver. I have watched a ot of your videos. I have narrowed it down to 3 lasers just wanted to get your opinion on the 3. First on Sculpfun S30 Pro Max. Second The Atezr P20 Plus. Third Atezr L2 24w. I have watched the one you can put crosshairs on the laser with the ones that dont have one. All 20w lasers. Thanks for your help.
This is always a tough choice. I’d drop the P20 since the L2 is a better choice. Then it probably comes down to features and price between the other two lasers
Hi Steve, it seems that folks say that you can't cut clear acrylic with a diode laser. As the guru of all things laser, have you found this to be the case? I have an Atezr L2 36W, my attempts so far kinda cut through but the acrylic seems to 'heal' itself as it progresses through the job, i.e. the cuts melt back together. Any advice? Kind regards, Eddie
Hello again...finally got my cover and ready to test my laser. I tried to click the Homing button...its goes up and down then buzzes and doesnt move. Same noise trying to move it with the arrows. Is there some kind of lock I'm supposed to undo?😊
There's no mechanical lock, but start with the basics. - Buzzing usually indicates that there is something blocking movement so check for jams in the rollers and rails - With the power off, make sure you can easily move the laser head along the x and y. - Check both ends of the cables to make sure they are still plugged in properly (this is less likely if you hear buzzing).
You talk about the cross hairs in this TH-cam. I was hoping for more information about this. Can you tell me how to turn that cross hair on and off? Mine does not come on and I need to know if it's a problem with the machine or if something got turned off some how?
I don't think there is a way to turn this crosshair on/off. But if there is, it would be an extended GRBL variable, so you would need to ask Atezr if they enabled this.
@@SteveMakesEverything Thank you for the reply, It's seems that you are correct. With all my research to find a way to do that, I found nothing short of unplugging it. I got one reply this morning about that and he said he checked the mother board and he thinks it was a loose connection there. He never followed up on that because he had ordered a new mother board and so he just replaced the whole mother board. I guess I'm just stuck with no laser crosshair for now.
@@donalddunn2983 Keep chasing Atezr. Like most Chinese laser companies, their support is a bit slack, but if you keep nagging them they'll hopefully respond the right way.
@@SteveMakesEverything TH-cam Algorithm popped up another auto focus laser. The Two Trees TS2 20w. I guess I should look at the price to make my decision on which one to buy since they're practically all the same machine 🤦🏾♂️
Run a material engraving test (See my most recent video on material settings) You may have to run a few tests to get the coloring right, but be aware that the color you get is pretty unpredictable because each piece of material can be slightly different.
Steve interesting video! I'm not really looking for a new laser, but I figured what the heck, I'll watch it anyway.. A couple of things caught my attention. The crosshair.. I didn't know that there was an adjustment for it where you can make it very accurate. This makes me think you could affix something small and somewhat pointy (like a bent paperclip) to the laser and use that as a substitute for a laser crosshair for someone who doesn't have that option. The auto focus being slow.. I know there are G-code settings for things like homing speed, work area size, ect.. Maybe there is a G-code setting where you could speed it up? Just a thought.. Thanks, Eric
Yep, you could glue a nail or a paperclip to the side of the laser and use that (it's a really awesome idea, actually). I'm working on a new laser with this exact issue, so maybe I'll look at this to see if it works. I may have to give you some credit in a future video😉. But this is what community is all about.
@@SteveMakesEverything no worries.. I have lots of ideas.. Some of them aren't too bad. I have a 20w Comgrow and sometimes it's hard to frame.. I will have to try this out myself!
I’m very excited about this machine! It’s absolutely the nicest, most feature rich one currently available imho, especially at the sale price! I can’t wait for mine to arrive. I’m eager to know your thoughts on the difference(s) between LaserGRBL vs LightBurn. Is LightBurn worth paying for?
The L2 is a fine laser, and if you can get it on sale, it's a steal. Also check out the AlgoLaser Alpha and Delta - they probably have the best laser module available today. Their 24W laser cut like a 30W and still offers excellent engraving detail. Regarding laserGRBL, I never use it because it's free but a bit clunky in my view. As for Lightburn, yes it is worth the money because it is easy to use and handles many of the design requirements for laser work if you don't want to use a more powerful/complicated graphic design tool.
hi i need help my laser Atezr L2 36watts still not firing.... i have tried all solutions from other youtubers still results and worst thing is cannot connect Atezr... Do you have their contact for after sale services.
Sorry, I don't have any back door into any manufacturer. Was this a problem that happened after using the laser for a while, or has it been like this out of the box?
😁 Yes, I was going to loosen the screw and retighten it straight, but I actually use that “feature” to show me if the focus is moving and in which direction. I think it just got bumped during shipping
do you think the auto-focus feature will be adjusted via firmware? im in the market deciding between L2 24W and P20, not sure if the L2 is worth it or not because the value the P20 represents currently (can pretty much get a bed + extension rails + money in pocket for the price of the L2). the auto-focus feature, the ability to only turn on laser fans when its being used (quietness as you mentioned) and the lightburn controlled air assist are the three big ones, but it also just looks like an even sturdier unit.
Hi! Enjoying your reviews, while I try to narrow down my choices (maybe too many). Would you say the Atezr L2 has as good of engraving quality as the Acmer? I am struggling to keep my question short and to the point, but you are free to expound as much as you feel necessary, lol.
The L2 is a decent engraver and can even do true grayscale pretty well. The Acmer may have a slight edge, but I tend not to play much with settings since I’m interested in how lasers perform out of the box, so no doubt tweaking settings a bit on the L2 will make it produce the same sort of output
Looks great! I wonder if I could adapt the head to my Aetzr P10. I don't like the swing-down thing for setting focus. With auto-focus, you need to know the correct focus distance for the laser head you are using. Then a way to measure the current distance. Maybe a laser distance-measuring chip with an analog output would be a start...
Nice review. I am in the market for a 20 watt laser and just saw this review. I have been considering the Creality Falcon 2. Seems to be a similar machine but no auto focus. It does come almost completely assembled though. Why don’t more manufacturers offer that. Seems like it would reduce returns from assembly issues.
It has to do with the size of the it would require to ship it assembled. Bigger box - bigger shipping cost. For the most part assembly of these is pretty straightforward, so to don’t think they run into many assembled related support issues. The Creality laser is a decent product, but between the two I would pick the Atezr, assuming I had the budget.
Great video! I was already set on buying a Longer Laser B1 20W... but this one seems pretty comparable, I feel like the autofocus is a good thing to have. Which would you pick between the two, Longer or Atezr L2?
I would pick the Longer myself. The L2 autofocus is a bit gimmicky and definitely slower than doing it yourself. Aside from being cheaper for very similar capability, the B1 does very nice true grayscale engraving.
What do you mean pre-production? They have taken orders for these since last month. They are currently shipping. When did you leave the feedback? I don’t think they sent this for testing they sent to advertise what they are already selling.
@@SteveMakesEverything the website said presale ended on may 14 and shipping started the 8th. They have personally told me to expect the 24 in “days” but I’m learning they don’t tell the truth.
@F C This is one of those bits of information I'm trying to collect relating to how companies treat customers. I would be interested in knowing when yours arrives vs when they said it arrived.
@@SteveMakesEverything will definitely let you know! They told me it would ship the end of this week after only mailing me a part of the set ordered. Then assured the rest was coming but here we are lol.
@@SteveMakesEverything per tonight- they are now saying “traces of an accessory was found during inspection” and they need 2-4 more days. That doesn’t even make sense but I chalk it up to them just buying time and your original statement is correct. I’ve brought this to PayPal’s attention as they should not be using the service for items they have no intention of shipping within 20 days (I ordered 4 weeks ago).
Nice review. WAY too expensive especially with things like Roly out there that include the enclosure, rotary, etc. Led's on the front seems just like a gimmick to have pretty lights. How usable is it really? Laser shows 20% or 100% you still dont want to stick your hand in there and there is no way to adjust it unless you stop and redo the settings.
The Roly is only a 10W laser so it will certainly be cheaper than this one - though I think the Roly is expensive for a 10W. No question the L2 is a bit pricey though. I kind of share your view on the led light on the front of the laser. It’s only for status, and is a nice touch, but realistically Lightburn will tell you what you’ve set the power too.
Feedback is always good to raise visibility, though I’m not sure one bad experience indicates a “don’t buy” recommendation. However you do highlight something that is definitely valid, and that is generally terrible support across the industry. It’s the reason I usually recommend Xtool as a brand. They are the most expensive, but their lasers are generally better quality to start with and their support is above average.
@SteveMakesEverything not to argue with you when you read other comments and they have the same experience as mine, not answering there phone or going back and forth in an email for a month is a bad indication that it's a poor run business. When you purchase at 5.00 or 5000 , you should be willing to treat your customers as return customers. 1000 is quite a bit.
@@SteveMakesEverything This was understandable after seeing the video. I did not say it was clickbait on purpose, but it is clickbait without the context. The viewer thinks some new kind of desktop laser technology has been released.
@@constantinosschinas4503 This was kind of my point. I don't really think there have been many innovations in the diode business in the last two years.
@@constantinosschinas4503 I haven't seen this particular laser, but Sculpfun has a decent reputation, so it should be fine. I will say that Sculpfun lags a bit in innovation compared to other companies with similarly priced lasers.
1600$ for a 36 watt laser?? neje has an 40 watt for 400$ and just the module for 240$ you seem to think things are better when they cost more money. :\
Nope not at all. Pay what you want for your laser. NEJE lasers are fine products and if that works for you that’s all that matters. However for clarity, the 24w Atezr L2 is $1400 not $1600. Also the $1000 NEJE E80 is a 20w laser not a 40w. It has no autofocus or limit switches and isn’t nearly as fast - the L2 can engrave at 5400mm/min vs 24000 on the NEJE. People will alway say laserX is cheaper than laserY, and definitely buy within whatever budget you plan, but compare apples to apples. With few exceptions, you generally always get what you pay for.
Hello Sir. Sorry to bother you but this mama is desperate. I bought this product because after watching your review and many others. It looks great and I bought the extention kit! May I ask how you communicated with them? I got it over a minth ago, but they sent me the wrong cover size. Its now over a week that I conacted them and they confirmed they sent wrong and said they'd sent the correct cover. I tried email, phone, facebook messenger and then posted on their wall. They are not giving me an idea on when I'll get my cover to actually use my machine. Yesterday and this morning they asked me to sell it or return for a replacement!?!?! Its not my fault they sent me the wrong product right? After spending thousands of dollars and them sending me the wrong thing to work it (the area I have it setup needs the cover) and all they give me is a broken promise and asking me to spend more money to return a mistake they made. 😮💨 All I'm asking is if you have Any suggestions on how to better contact them? 😩
I heard another story like this about xTool today, and I'm wondering what is happening to customer service. Unfortunately, I don't have a better way to contact them than what you are already doing. I am confused as to what cover you are referring to though.
I ordered the AS Plus because I got the extention kit. But they sent the regular AS enclosure instead. Thank you for your reply. I didnt mean to bother you but I'm trying all my options at this point. I'm praying they will send the correct one soon. Even if I need to send back the first one. They gave me no info on how to do that either. So odd. Again, thank you for your time and your videos Sir ❤
hello, I'm asking for advice, I have the problem with my machine that the beam does not come out vertically...! so it's on a slant what can it be...? Thanks, bye
Wow that’s interesting. Can’t you remove the nozzle and try it (maybe email a photo). Also while you have the nozzle removed take a look at the lens to make sure it isn’t dirty or cracked
![How to combine two (or more) Arduino sketches [a MUST watch for new programmers] #arduino](http://i.ytimg.com/vi/TzT6AIlzyyY/mqdefault.jpg)
Hey there Steve. Great review as usual 😊
Thanks!
Very good review, thank you.
Thanks for watching!
Great video, thanks. I'm doing my due diligence before investing in my first laser engraver. On the autofocus issue, in the clip you showed it operating there was a bow in the material that could be an issue.
No, the autofocus was miscalculating the distance even with no material. Atezr confirmed the issue and was apparently working on a fix.
No, it uses a contactor, so even if the material is bowed a bit it should still focus. Regardless, even if that was a an issue, autofocus on diode lasers is totally pointless. It’s way faster and more accurate to do it yourself
I’m confused with the auto focus every time that I do that I get an error code it seems to over limit I’m wondering if I have my macro set wrong?
That should be easy enough to check. If you’re getting an error code, post it to Atezr’s community on Facebook etc.
Good afternoon. Looking to buy my first laser engraver. I have watched a ot of your videos. I have narrowed it down to 3 lasers just wanted to get your opinion on the 3. First on Sculpfun S30 Pro Max. Second The Atezr P20 Plus. Third Atezr L2 24w. I have watched the one you can put crosshairs on the laser with the ones that dont have one. All 20w lasers. Thanks for your help.
This is always a tough choice. I’d drop the P20 since the L2 is a better choice. Then it probably comes down to features and price between the other two lasers
Hi Steve, it seems that folks say that you can't cut clear acrylic with a diode laser. As the guru of all things laser, have you found this to be the case? I have an Atezr L2 36W, my attempts so far kinda cut through but the acrylic seems to 'heal' itself as it progresses through the job, i.e. the cuts melt back together. Any advice? Kind regards, Eddie
Definitely a diode laser can’t do this. All acrylic but black is limited to co2 lasers. Sorry to break you the bad news
Looking for first hand experience. Will the L2 24W etch a hardened knife blade?
If they are stainless then it should. You’ll definitely be at 100% power and moving fairly slowly though
Hello again...finally got my cover and ready to test my laser.
I tried to click the Homing button...its goes up and down then buzzes and doesnt move. Same noise trying to move it with the arrows. Is there some kind of lock I'm supposed to undo?😊
There's no mechanical lock, but start with the basics.
- Buzzing usually indicates that there is something blocking movement so check for jams in the rollers and rails
- With the power off, make sure you can easily move the laser head along the x and y.
- Check both ends of the cables to make sure they are still plugged in properly (this is less likely if you hear buzzing).
@@SteveMakesEverythingThank you again!
@@cherrytrees7255 Did you get this resolved?
You talk about the cross hairs in this TH-cam. I was hoping for more information about this. Can you tell me how to turn that cross hair on and off? Mine does not come on and I need to know if it's a problem with the machine or if something got turned off some how?
I don't think there is a way to turn this crosshair on/off. But if there is, it would be an extended GRBL variable, so you would need to ask Atezr if they enabled this.
@@SteveMakesEverything Thank you for the reply, It's seems that you are correct. With all my research to find a way to do that, I found nothing short of unplugging it. I got one reply this morning about that and he said he checked the mother board and he thinks it was a loose connection there. He never followed up on that because he had ordered a new mother board and so he just replaced the whole mother board. I guess I'm just stuck with no laser crosshair for now.
@@donalddunn2983 Keep chasing Atezr. Like most Chinese laser companies, their support is a bit slack, but if you keep nagging them they'll hopefully respond the right way.
Good review, one question, does the air assist come on through lightburn or do you have to do it by hand?
For the L2 air assist is a manual operation.
Didn't the iker k1 pro come out before Atezr l2?
They are almost identical.
You should do a comparison review on them.
I think they are the same machine
@@SteveMakesEverything Atomstack makes the Iker. It's supposed to be there premium brand.
@@DoggNiteYes, I think they own a few other brand names too. But companies cross-license products all the time.
@@SteveMakesEverything ohhh ok makes sense!
Thanks!
@@SteveMakesEverything TH-cam Algorithm popped up another auto focus laser. The Two Trees TS2 20w.
I guess I should look at the price to make my decision on which one to buy since they're practically all the same machine 🤦🏾♂️
Hi, how can I engrave stainless steel blue color or white ? thanks for her . I use Azter 35W
Run a material engraving test (See my most recent video on material settings) You may have to run a few tests to get the coloring right, but be aware that the color you get is pretty unpredictable because each piece of material can be slightly different.
@@SteveMakesEverything I try many times without result . Can you share some video with stainless steel ? Really appreciate
Steve interesting video! I'm not really looking for a new laser, but I figured what the heck, I'll watch it anyway.. A couple of things caught my attention. The crosshair.. I didn't know that there was an adjustment for it where you can make it very accurate. This makes me think you could affix something small and somewhat pointy (like a bent paperclip) to the laser and use that as a substitute for a laser crosshair for someone who doesn't have that option. The auto focus being slow.. I know there are G-code settings for things like homing speed, work area size, ect.. Maybe there is a G-code setting where you could speed it up? Just a thought.. Thanks, Eric
Yep, you could glue a nail or a paperclip to the side of the laser and use that (it's a really awesome idea, actually). I'm working on a new laser with this exact issue, so maybe I'll look at this to see if it works. I may have to give you some credit in a future video😉. But this is what community is all about.
@@SteveMakesEverything no worries.. I have lots of ideas.. Some of them aren't too bad. I have a 20w Comgrow and sometimes it's hard to frame.. I will have to try this out myself!
I’m very excited about this machine! It’s absolutely the nicest, most feature rich one currently available imho, especially at the sale price! I can’t wait for mine to arrive. I’m eager to know your thoughts on the difference(s) between LaserGRBL vs LightBurn. Is LightBurn worth paying for?
The L2 is a fine laser, and if you can get it on sale, it's a steal. Also check out the AlgoLaser Alpha and Delta - they probably have the best laser module available today. Their 24W laser cut like a 30W and still offers excellent engraving detail.
Regarding laserGRBL, I never use it because it's free but a bit clunky in my view. As for Lightburn, yes it is worth the money because it is easy to use and handles many of the design requirements for laser work if you don't want to use a more powerful/complicated graphic design tool.
@@SteveMakesEverything Great review! Thanks for sharing your very helpful insights!
I got the L2 for 50% off!
@@darrellreed7044 Well that makes it a pretty darn good laser for the money 🙂
hi i need help my laser Atezr L2 36watts still not firing.... i have tried all solutions from other youtubers still results and worst thing is cannot connect Atezr...
Do you have their contact for after sale services.
Sorry, I don't have any back door into any manufacturer. Was this a problem that happened after using the laser for a while, or has it been like this out of the box?
Is the focusing knob as wobbly as it appears on vid?
😁 Yes, I was going to loosen the screw and retighten it straight, but I actually use that “feature” to show me if the focus is moving and in which direction. I think it just got bumped during shipping
do you think the auto-focus feature will be adjusted via firmware?
im in the market deciding between L2 24W and P20, not sure if the L2 is worth it or not because the value the P20 represents currently (can pretty much get a bed + extension rails + money in pocket for the price of the L2).
the auto-focus feature, the ability to only turn on laser fans when its being used (quietness as you mentioned) and the lightburn controlled air assist are the three big ones, but it also just looks like an even sturdier unit.
I don’t think you would go wrong with either. Autofocus is a bit overrated IMHO. But fan control from lightburn is very nice
Hi! Enjoying your reviews, while I try to narrow down my choices (maybe too many).
Would you say the Atezr L2 has as good of engraving quality as the Acmer? I am struggling to keep my question short and to the point, but you are free to expound as much as you feel necessary, lol.
The L2 is a decent engraver and can even do true grayscale pretty well. The Acmer may have a slight edge, but I tend not to play much with settings since I’m interested in how lasers perform out of the box, so no doubt tweaking settings a bit on the L2 will make it produce the same sort of output
Looks great! I wonder if I could adapt the head to my Aetzr P10. I don't like the swing-down thing for setting focus. With auto-focus, you need to know the correct focus distance for the laser head you are using. Then a way to measure the current distance. Maybe a laser distance-measuring chip with an analog output would be a start...
I don’t think you could use this laser module on a P20. The plug is different for starters.
@@SteveMakesEverything Makes sense it is driving a motor and controls + sensor.
Nice review. I am in the market for a 20 watt laser and just saw this review. I have been considering the Creality Falcon 2. Seems to be a similar machine but no auto focus. It does come almost completely assembled though. Why don’t more manufacturers offer that. Seems like it would reduce returns from assembly issues.
It has to do with the size of the it would require to ship it assembled. Bigger box - bigger shipping cost. For the most part assembly of these is pretty straightforward, so to don’t think they run into many assembled related support issues.
The Creality laser is a decent product, but between the two I would pick the Atezr, assuming I had the budget.
Great video! I was already set on buying a Longer Laser B1 20W... but this one seems pretty comparable, I feel like the autofocus is a good thing to have. Which would you pick between the two, Longer or Atezr L2?
I would pick the Longer myself. The L2 autofocus is a bit gimmicky and definitely slower than doing it yourself. Aside from being cheaper for very similar capability, the B1 does very nice true grayscale engraving.
Thanks for the quick reply!
Looking at buying 24 or 36 watt how can I get a hold of the company?
If you actually want to talk to someone use their support email address or better yet their Facebook group.
What do you mean pre-production? They have taken orders for these since last month. They are currently shipping. When did you leave the feedback? I don’t think they sent this for testing they sent to advertise what they are already selling.
As far as I know they are still taking pre orders for the 24 & 36w lasers. Only the 10W is shipping right now
@@SteveMakesEverything the website said presale ended on may 14 and shipping started the 8th. They have personally told me to expect the 24 in “days” but I’m learning they don’t tell the truth.
@F C This is one of those bits of information I'm trying to collect relating to how companies treat customers. I would be interested in knowing when yours arrives vs when they said it arrived.
@@SteveMakesEverything will definitely let you know! They told me it would ship the end of this week after only mailing me a part of the set ordered. Then assured the rest was coming but here we are lol.
@@SteveMakesEverything per tonight- they are now saying “traces of an accessory was found during inspection” and they need 2-4 more days. That doesn’t even make sense but I chalk it up to them just buying time and your original statement is correct. I’ve brought this to PayPal’s attention as they should not be using the service for items they have no intention of shipping within 20 days (I ordered 4 weeks ago).
Nice review. WAY too expensive especially with things like Roly out there that include the enclosure, rotary, etc. Led's on the front seems just like a gimmick to have pretty lights. How usable is it really? Laser shows 20% or 100% you still dont want to stick your hand in there and there is no way to adjust it unless you stop and redo the settings.
The Roly is only a 10W laser so it will certainly be cheaper than this one - though I think the Roly is expensive for a 10W. No question the L2 is a bit pricey though.
I kind of share your view on the led light on the front of the laser. It’s only for status, and is a nice touch, but realistically Lightburn will tell you what you’ve set the power too.
Dont buy received mine and it worked for 3xs and quit they run you around playing games.
Feedback is always good to raise visibility, though I’m not sure one bad experience indicates a “don’t buy” recommendation. However you do highlight something that is definitely valid, and that is generally terrible support across the industry. It’s the reason I usually recommend Xtool as a brand. They are the most expensive, but their lasers are generally better quality to start with and their support is above average.
@SteveMakesEverything not to argue with you when you read other comments and they have the same experience as mine, not answering there phone or going back and forth in an email for a month is a bad indication that it's a poor run business. When you purchase at 5.00 or 5000 , you should be willing to treat your customers as return customers. 1000 is quite a bit.
@@oenway as noted many companies have these issue. I regularly implore Chinese laser companies to take support seriously.
Quite clickybaity title. Review was ok.
Huh? It's a question and it relates directly to Atzer calling this a next generation laser.
@@SteveMakesEverything This was understandable after seeing the video. I did not say it was clickbait on purpose, but it is clickbait without the context. The viewer thinks some new kind of desktop laser technology has been released.
@@constantinosschinas4503 This was kind of my point. I don't really think there have been many innovations in the diode business in the last two years.
@@SteveMakesEverything What about the Sculpfun SF-A9 40W? That seemed like a very impressive, low cost machine.
@@constantinosschinas4503 I haven't seen this particular laser, but Sculpfun has a decent reputation, so it should be fine.
I will say that Sculpfun lags a bit in innovation compared to other companies with similarly priced lasers.
1600$ for a 36 watt laser?? neje has an 40 watt for 400$ and just the module for 240$ you seem to think things are better when they cost more money. :\
Nope not at all. Pay what you want for your laser. NEJE lasers are fine products and if that works for you that’s all that matters. However for clarity, the 24w Atezr L2 is $1400 not $1600. Also the $1000 NEJE E80 is a 20w laser not a 40w. It has no autofocus or limit switches and isn’t nearly as fast - the L2 can engrave at 5400mm/min vs 24000 on the NEJE.
People will alway say laserX is cheaper than laserY, and definitely buy within whatever budget you plan, but compare apples to apples. With few exceptions, you generally always get what you pay for.
Hello Sir. Sorry to bother you but this mama is desperate. I bought this product because after watching your review and many others. It looks great and I bought the extention kit!
May I ask how you communicated with them? I got it over a minth ago, but they sent me the wrong cover size. Its now over a week that I conacted them and they confirmed they sent wrong and said they'd sent the correct cover. I tried email, phone, facebook messenger and then posted on their wall. They are not giving me an idea on when I'll get my cover to actually use my machine.
Yesterday and this morning they asked me to sell it or return for a replacement!?!?!
Its not my fault they sent me the wrong product right? After spending thousands of dollars and them sending me the wrong thing to work it (the area I have it setup needs the cover) and all they give me is a broken promise and asking me to spend more money to return a mistake they made. 😮💨
All I'm asking is if you have Any suggestions on how to better contact them? 😩
I heard another story like this about xTool today, and I'm wondering what is happening to customer service. Unfortunately, I don't have a better way to contact them than what you are already doing.
I am confused as to what cover you are referring to though.
I ordered the AS Plus because I got the extention kit. But they sent the regular AS enclosure instead.
Thank you for your reply. I didnt mean to bother you but I'm trying all my options at this point. I'm praying they will send the correct one soon. Even if I need to send back the first one. They gave me no info on how to do that either. So odd.
Again, thank you for your time and your videos Sir ❤
@@cherrytrees7255 I really miss good customer service
hello, I'm asking for advice, I have the problem with my machine that the beam does not come out vertically...! so it's on a slant what can it be...? Thanks, bye
Wow that’s interesting. Can’t you remove the nozzle and try it (maybe email a photo). Also while you have the nozzle removed take a look at the lens to make sure it isn’t dirty or cracked