When i open the gimbal the lock switch wont slide to lock it in the open position. Instructions say the lock should automatically lock it once opened but it doesn't
Hi i got a new moza mini se i calibrated it upgrade the firmware i notice its kinda tilted how the gimbal position the camera and the bottom part of the gimbal make some noise shaking???
Bluetooth connection is not available. How to update for Android phones Not from the computer. Not done because the phone is not connected? Is there another way?
Any shot anyone knows how to convert slo mo to normal video speed? On the moza it was filmed in the app. Accidently had it on slow mo And filmed important event now I’m stuck with it on slo mo and no volume. Thank you if you can help !
Moza Genie is crashing when I am using object tracking mode as soon as I mark the object. I'm using one plus 7. Please suggest what's the problem... Thank you
My 12 pro max shows the gimbal in the camera. If I shift it too far left then the phone falls down. Please help. I’ve seen your other video. Still issue there
Updated firmware. This seemed to kill the gimbal, because now it won't even turn on. The LED doesn't light up when charging either. And Genie can't connect via Bluetooth.
There are many customized versions for different Andriod phones, therefore MOZA Genie App permission of access and function is based on approval of certain Android version.
@@GudsenMOZA it doesn't work i calibrate my gimbal but it doesn't work, my smartphone is xiaomi pocophone f1, before I thought my phone is heavy and i try another smartphone and it still has vibration
Hello, i have no idea what had hapenned with app moza genie but in app store i cannot find it . They added it few days ago like "beta,, and i do not have 1080p 60 FPS option and my phone supports 1080p 60 FPS (Xiaomi redmi note 8 pro) and app looks so " Chinese,, (so bad) i have no idea why. Pls help me with that
Hi, how well will the app work for my Samsung Galaxy S8? I bought a gimbal from another manufacturer and found out that app didn't work well with Android. I need to make sure that the app is VERY GOOD for Android, as I'll be using it especially for object follow mode. Also, I'm in USA. Thanks
@@GudsenMOZA Thanks, but I ordered one from Amazon already. Should I just go ahead and return it without opening it? I don't want to use it if the app doesn't get along with my Samsung Galaxy S8. Please advise. Thanks
@@GudsenMOZA ok s10 plus payload is under 200g but someone told me its not support handle s10 plus so am little bit confused and i search alot if some one use s10 plus note 10 plus iphone xs max but didnt found any video
Please let me know whether Asus Zenfone 5z is compatible or not . I want to buy this gimbal but I am quite worried about my phone's power button and volume button. These buttons might be pressed automatically by the mobile holder if I try to do weight distribution .. so if anyone has any knowledge plz let me know... Thanks in advance 🙏
Hello，you can send your request and problem to our technical team for a more professional guidance：support@gudsen.com.There will be specialist to help you fix that.
Hold the handle and rotate the phone holder 90° clockwise to switch from horizontal mode to vertical mode. Hold the handle and rotate the phone holder 90° anticlockwise to switch from vertical mode to horizontal mode.
I purchased new one from Amazon, but not working .. it's not getting started..., I charged it almost 4 hours.... Is there any solution or should I return the product ?
Battery Level Indicators ● Three blue LEDs on: 70%-100% battery level ● Two blue LEDs on: 40%-70% battery level ● One blue LED on: 20%-40% battery level ● Blinking: below 20% battery level ● Solid red light: Charging ● Red light off: Charging completed
Did you check the setup tutorial on our website? If there's still a problem, would you please contact us via support@gudsen.com and send necessary information including purchase receipt and video demonstrating the detailed problem?
Mini-S; Gimble goes to sleep by itself without short pressing the power button, how do I stop it doing this? Have to keep short pressing the power button to keep walking it up, why?
I followed the directions to get into portrait mode, but the gimbal becomes unresponsive until I put it back to landscape mode and tap the power button. If I tap the power button while in portrait mode, it vibrates for a split second and does nothing.
@@GudsenMOZA Thanks for monitoring this - I didn't actually expect a reply, but was seeing if anyone else had the same problem. Getting in touch now, thx!
I am having some issue i have a moza mini s that the smart phone moun is not fixed like this one in video how to use this in landscap mode having too much problems plz help me
Hello，sorry for late reply.Have you solved your problem now?If not yet,you can send your request to our technical team for professional guidance：support@gudsen.com
need help why its automatically standby when my phone hitting the axis for example when taking the low angel shot...
Thanks for the tutorial. Make a detailed video on gimbal controls also.
Tracking object mode looses the object after 30secs.
Motion time lapse is giving only 1 sec video output.
Is there any possibility to fix any external Mike for mobile on the gimbal?
When i open the gimbal the lock switch wont slide to lock it in the open position. Instructions say the lock should automatically lock it once opened but it doesn't
Hi i got a new moza mini se i calibrated it upgrade the firmware i notice its kinda tilted how the gimbal position the camera and the bottom part of the gimbal make some noise shaking???
Hello,have you solved your problem now?If not yet，you can contact our technical team for professional help：support@gudsen.com
Bluetooth connection is not available. How to update for Android phones Not from the computer. Not done because the phone is not connected? Is there another way?
Any shot anyone knows how to convert slo mo to normal video speed? On the moza it was filmed in the app. Accidently had it on slow mo And filmed important event now I’m stuck with it on slo mo and no volume. Thank you if you can help !
ฉันพบปัญหาเปิดเครื่องแล้วมีสถานะสีฟ้ากระพริบไม่หยุด แนะนำการแก้ไขที
Moza Genie is crashing when I am using object tracking mode as soon as I mark the object. I'm using one plus 7. Please suggest what's the problem... Thank you
My 12 pro max shows the gimbal in the camera. If I shift it too far left then the phone falls down. Please help. I’ve seen your other video. Still issue there
Hello，you can contact us：support@gudsen.com.We'll help you.
any luck? I just picked this gimbal up, using with a 12 pro max as well
Hello I've the moza mini-s essential and the gimbal don't wanna charge or start what should I do?
Please contact support@gudsen.com, the team will help you out.
Does the app support the Samsung A70
What is the trigger for guys?
Updated firmware. This seemed to kill the gimbal, because now it won't even turn on. The LED doesn't light up when charging either. And Genie can't connect via Bluetooth.
Hello, don’t worry，please write an email to support@gudsen.com for professional guidance.
i cant set HD video with 60fps when connect to the apps, just 30fps but my phone have video mode for HD with 60fps...
There are many customized versions for different Andriod phones, therefore MOZA Genie App permission of access and function is based on approval of certain Android version.
How long it should charge. And how to know if its full charge
The charging time is 1.5 hours，and when the red light off， the charging is complete.
Hello, my moza mini s has vibration when i turn on it, please help me
Hello, please check this out：th-cam.com/video/zJnyNnHvb2A/w-d-xo.html
@@GudsenMOZA it doesn't work i calibrate my gimbal but it doesn't work, my smartphone is xiaomi pocophone f1, before I thought my phone is heavy and i try another smartphone and it still has vibration
@@abbasrezaie3003 Hello, don’t worry，please write an email to support@gudsen.com for professional guidance.
Hello, i have no idea what had hapenned with app moza genie but in app store i cannot find it . They added it few days ago like "beta,, and i do not have 1080p 60 FPS option and my phone supports 1080p 60 FPS (Xiaomi redmi note 8 pro) and app looks so " Chinese,, (so bad) i have no idea why. Pls help me with that
MOZA Genie App permission of access and function is based on approval of certain Android version.
@@GudsenMOZA thanks, i have Android 10.can you please ad only this 60fps please?
Can we also mount the phone to left and right, like MINI MI?
I need halp my moza mini s is not connecting to galexy a7 2018 via bluetooth.
Nope doesn’t work, how far to turn it “outwards”? Doesn’t fit an iPhone 11. Brand new and thinking of throwing it in the recycling
Can we zoom in and out with gimbal button
Sure，of curse，you need to download the MOZA Genie APP.
what is "stabilization" option in Genie menu? I use the russian version, its called "стабилизация" there.
Hi，what do you mean？
There is no "stabilization" option in MOZA Genie.
@@GudsenMOZA but its there. The icon looks like "smartphone shakin'" above the "flash" icon
Hi, how well will the app work for my Samsung Galaxy S8? I bought a gimbal from another manufacturer and found out that app didn't work well with Android. I need to make sure that the app is VERY GOOD for Android, as I'll be using it especially for object follow mode. Also, I'm in USA. Thanks
It works well with Android phones，but not well with Samsung series.
@@GudsenMOZA Thanks, but I ordered one from Amazon already. Should I just go ahead and return it without opening it? I don't want to use it if the app doesn't get along with my Samsung Galaxy S8. Please advise. Thanks
My Gimbel is not balancing as it shown on the video where can be the problem
Please make sure you balance the gimbal properly. (the max payload:260g)
Moza mini S not working
Blue light blanking So please help me battery charge full but same problems
Hello, don’t worry，please write an email to support@gudsen.com for professional guidance.
Hi.. I bought moza mini s 2 days ago but my gimbel not working in inception mode ..so what I have to do?
Hello, please make sure it is well balanced.
does mini s gimbal support note 10 plus and s10 plus payload
Hi，the Max Payload is 260g
@@GudsenMOZA ok s10 plus payload is under 200g but someone told me its not support handle s10 plus so am little bit confused and i search alot if some one use s10 plus note 10 plus iphone xs max but didnt found any video
Please let me know whether Asus Zenfone 5z is compatible or not . I want to buy this gimbal but I am quite worried about my phone's power button and volume button. These buttons might be pressed automatically by the mobile holder if I try to do weight distribution .. so if anyone has any knowledge plz let me know... Thanks in advance 🙏
Hello，you can send your request and problem to our technical team for a more professional guidance：support@gudsen.com.There will be specialist to help you fix that.
Mine keeps collapsing after holding phone up after 7-10 seconds. I think it might be defected.
please contact support@gudsen.com to find out the reason and how to fix it
can you shoot with the moza mini s while its in portrait mode? if so how does one stabilize it like in landscape mode
Hold the handle and rotate the phone holder 90° clockwise to switch from horizontal mode to vertical mode.
Hold the handle and rotate the phone holder 90° anticlockwise to switch from vertical mode to horizontal mode.
I purchased new one from Amazon, but not working .. it's not getting started..., I charged it almost 4 hours....
Is there any solution or should I return the product ?
Hello, we are sorry to hear that, please contact the reseller to return the product. Get a new one.
@@GudsenMOZA thanks
It's compatible to oppo A20 or Poco M3 phone?
Yes, they can, as long as you can download the latest version of the Moza Genie app, then they can work just fine.
Sir please please please reply me does it support Samsung Galaxy M30s??? Please please🙏🙏🙏🙏
Hello, we didn't test it before.
How to know the gimbal is fully charging?
Battery Level Indicators
● Three blue LEDs on:
70%-100% battery level
● Two blue LEDs on:
40%-70% battery level
● One blue LED on:
20%-40% battery level
● Blinking: below 20% battery level
● Solid red light: Charging
● Red light off: Charging completed
New gimbel fust time charging plugin but no charging
New gimbel fust time charging plugin but no charging
New gimbel fust time charging plugin but no charging
hi, how do i zoon with the guimbal please? or is that impossible?
Please connect it to the MOZA Genie APP，then using the zoom in or out button on the gimbal.
will it work with Oppo A3s
We haven't tested it before，but it works with most of the smartphone in the market
@@GudsenMOZA but moza geine app not working poperly with oppo A3s , so it will work with gimbal
Hey my mini s won’t charge any advice
Did you check the setup tutorial on our website? If there's still a problem, would you please contact us via support@gudsen.com and send necessary information including purchase receipt and video demonstrating the detailed problem?
Mini-S; Gimble goes to sleep by itself without short pressing the power button, how do I stop it doing this? Have to keep short pressing the power button to keep walking it up, why?
I have the same problem too after using inception mode.
Btw what phone are you using sir?
Same here, apparently it's because it's not properly calibrated
@@roelsmasterpiece9986 iPhone XR
Calibrate your gimbal first.
Has anyone had an issue with charging the device and "turning on" and then nothing happens? I think I have heard about defective batteries?
Hello, don’t worry，please write an email to support@gudsen.com for professional guidance.
I followed the directions to get into portrait mode, but the gimbal becomes unresponsive until I put it back to landscape mode and tap the power button. If I tap the power button while in portrait mode, it vibrates for a split second and does nothing.
Hello, don’t worry，please write an email to support@gudsen.com for professional guidance.
@@GudsenMOZA Thanks for monitoring this - I didn't actually expect a reply, but was seeing if anyone else had the same problem. Getting in touch now, thx!
@@nobrayn mine too does this. As in I cant shoot with the gimbal without the phone swaying. its as if the portrait mode is just for holding the phone
thank you. very helpful
I have notice that the version on my mini s is 0.0.0... Why??
Hello, don’t worry，please write an email to support@gudsen.com for professional guidance.
Im using LGv30, bluetooth detected but can't connect to MozaGenie. how to solve it?
Ohh mahn..just got mine...same problem😭😭😭😭😭😭
is this compatible with samsung a30s???
I think it will work with a30, mines is a50 so a liitle bit lower might also work. here a sample th-cam.com/video/qnowxj9akfs/w-d-xo.html
Thank for share nice
Unable to pair with Xiaomi mi 9tpro MIUI 11.. trying to update bluetooth but not founded in the app 😭
Hello, don’t worry，please write an email to support@gudsen.com for professional guidance.
Is Moza mini S support Oppo A5s 2019??
Sure, of course.
redmi note 8 support or not ?
@@rambuwotan2905 Yes, of course.
@@rambuwotan2905 Yes, of course.
@@GudsenMOZA thanks ,i love moza .
I need help for my moza mini S error... Pls...
Hi，have you contacted support@gudsen.com？We need your order number.
Yes I have...
@@deddiadam Could you please tell me your order number, I will check it for you.
I've send the SN via email
And also the online shop order...
Dah ada di Indonesia kah?
saya beli di gudsen langsung
@@tjetjepdharmawan7841 berapa om harga nya
@@kakiyanboyan5311 US79 mas
Will this get 60fps? 1080 and 4k
Nice
Having a hell of time calibrating my pixel 4 XL :-(
Dear customer，this may help you：th-cam.com/video/zJnyNnHvb2A/w-d-xo.html
It's easy to set up
Please, I give my order.
😀
are you above answering questions in the comments section? ........clown......
I am having some issue i have a moza mini s that the smart phone moun is not fixed like this one in video how to use this in landscap mode having too much problems plz help me
Hello，sorry for late reply.Have you solved your problem now?If not yet,you can send your request to our technical team for professional guidance：support@gudsen.com
@@GudsenMOZA thanks solved .
How i Can Turn off the sleep Mode ?
Double press the power button to turn off the sleep mode.
Gudsen MOZA Sometimes when i recording it switch of to sleep Mode. How can i solve this problem? ( I use it with iOS app)