Thanks for the video! I of course got a flat in the rear tire and was so worried I would mess something up but the way you guys built the 3.0 it was so easy that you cant even mess it up. When I took the rear wheel off everything really just stays in place so I am so much more confident about getting a flat in the future. Really loving this bike and hit over a thousand miles with no other issue I appreciate you guys making these videos so easy to follow as well.👍
@@ydaminun8959 Mine is a normal 3.0 and just hit about 5200 miles Just recently had to replace rear tire but I expected to have to to that at about 3000 miles so bike is holding up well and tire replacement was simple👍
Thanks for the video and the service. Replaced the rear tube in a snap. Tire stand I use is the 'old school' flip on the handlebars; the display and gear shifter clear, but watch any phone holder, etc. Thanks for the disc brakes (game changer). Lovin' the Lectric. 279 miles.No issues.
Just added flatout to the rear wheel of my Lectric XP 3.0 Step thru and as I pumped it up to 40psi (sidewall says 25-45 psi) it blew with the sound of a gunshot! Come to find out the correct psi should be around 30. Anyway, after watching this video and purchasing a 17mm deep socket, I was easily able to complete the repair to my complete surprise! A couple tips guys: the allen wrench is a 4, not 5mm. And make sure to take a good long look at the order everything goes just in case. Do not, DO NOT remove the 17mm nut from the axle!!!! Just loosen enough to remove the wheel because when going to put it back on, everything is right where it needs to be. Make sure to put the derailur guard back on before replacing the allen screw in the torque arm. One more tip, with the tire off the wheel, this is your chance to run a wrap or two of duct tape over the stock yellow tape just for a little extra protection from the spikes, I mean spokes. It's basically free insurance. Good luck, you can do it!
what bike stand is that? I have a lectric xp 3.0 long range, im coming up on 1000 miles and things have happened and working on it while its on the ground is a test of both my patience and physical strength lol
I have spent literal hours trying to get the wheel back on and it feels impossible to line up the washer holes on each side. There needs to be a video showing both sides and addressing problems we may run into. Considering the huge number of brand new bikes received with a flat rear.
Hi there! We apologize for the issues you’re currently experiencing. We kindly suggest contacting our dedicated Customer Service team directly at contact@lectricebikes.com. They will be more than happy to assist you promptly. Thank you for your understanding!
No kidding!! 2:13 "Push the wheel up into the drop outs" Thanks Lectric for showing us said dropouts, and the dudes hand was in the way. Couldnt see a thing being done.
@@brandib.7217 So I bought a second ebike- a heybike- and the experience was even worse. To the point where my Lectric is by far the better bike. Lesson learned- in the future I will never buy another bike online.
Hi there, we're sorry to hear about this. To get the best help with this issue, please contact our Customer Service team at 602.715.0907 M - F from 9 am to 5 pm MST or email us at contact@lectricebikes.com. Thank you.
We just bought 2 XP3's in July 24....9 months after your flat tire.....1 bike came with flat so Lectric never resolved the issue, still thinking its OK to ship new bikes with flat inner tube...also, they are now putting tire sealant in the inner tubes - the flat tube from the factory had white tire sealant in it...which to me is a complete HACK. Incredible. Like finding a tire plug in a brand new Mercedes from the factory.....
Hey there! Please contact our Customer Service team at 602.715.0907 M - F from 9am to 5pm MST for further assistance. Thank you and we do apologize for the inconvenience.
I really want to buy the bike. My only concern is what happens when I get caught out in the rain? Will the motor and electronics handle it? It is a piece of outdoor equipment, and it only seems reasonable that it should be able to stand up to some rain, yes? I'm not talking about riding it around at the bottom of a lake .. but I don't know a single cyclist who hasn't, at some point or another, left the house on a sunny day, only to get drenched on the way home. I can't throw afford to throw away $1,200 - $1,800 because my bicycle got wet. What is Lectric's position on this, please?
Greetings! The XP 2.0, 3.0, XP Lite, XPremium, Trikes, and XPedition's electrical components have an IP rating of 65. This indicates that they are dust-tight and can endure jetting water. For more information, refer to the IP code. Be cautious while riding in wet conditions, as it may take longer to use the brakes and the tires may slip during turns. Kindly note that the electrical components on the bike are not waterproof. It is important to mention that the warranty for the Lectric XP does not cover any water damage. It is a common occurrence for most ebikes in the industry to face issues when exposed to a certain amount of water. If you have any inquiries, please feel free to ask!
@@LectriceBikes _"...the Lectric XP does not cover any water damage."_ But, if the bike is damaged by water exposure commensurate with the IP65 rating, does that mean Lectric still won't cover for that damage? (edit: .. look .. all I am saying is that obviously there is a great likelihood, that through no fault of the owner, the bike will at some point have to go through at least some small amount of rain. How can it be acceptable to make a bike that will effectively be rendered destroyed by it? People can't help it if it starts raining while they are out riding. They should just lose a few $K and toss up their hands and say "oh well .. bad luck for me I guess" .. ?)
Hello! IP65 Water Resistant indicates that the bike can endure light water sprays and small puddles. In the event of rain, we suggest finding shelter promptly and drying your ebike. The need for caution with electronic components and water is a common practice, applicable to phones, TVs, and any electrical product in general.
@@LectriceBikes They make phones that can be fully submerged in water for extended periods of time .. and I don't generally take my TV for a ride to work. These responses are incredibly disappointing .. and seemingly unaware of the planet we live on, that weather exists and can be unpredictable, or what a bicycle is even used for.
We understand your concerns! To be clear, this eBike has been ridden in the rain by thousands of Lectric riders over the years; we have riders all across the nation and in places where it rains often! ☔️ However, we do not encourage riding in the rain if it can be avoided, as stormy weather can be dangerous and increase the risk of an accident for all traffic. In addition, we advise riders to wipe away all moisture once they are in a dry environment to keep their eBike in the best condition. The most common form of water damage is often due to leftover humidity causing "water spots" in the display, which is a component that can be swapped out with ease. Lectric's team of CSRs goes above and beyond in helping riders with any eBike issues, as accidents happen! ⚡️
Hey Robert, the bike stand was purchased from Amazon, but we don't have the name or model to share right now. Because there are so many options, we don't have a specific recommendation to share! Our riders can use any bike stand that's rated for the weight of their eBikes (110 pounds maximum is great for a little extra wiggle room). We have a few online communities where Lectric riders share their favorite accessories, tips, tricks, and tools for working and modding their Lectric eBikes, so we'd encourage you to enquire about different options on social media!
Are yall showing us this because these bikes have a bad back tire? I’m on my second back tire. First on blew and now this one tire at the rim. I posted in a fb group and seems if everyone else has had the same exact problem. Why has this not been recalled?
Why would you skip the part about which nuts etc go where when reinstalling? You don’t have those instructions anywhere. The worst part is it is a brand new bike I have never ridden and I’m spending hours trying to fix it using customer videos. Since this is a seriously common problem instructions on reinstalling each piece should be included or at last a guide in the manual that doesn’t even come with the damaged bike.
Hi there, these videos are a supplemental resource we offer to aid our riders with a home installation! We will share this feedback with the rest of the team. Thank you.
I followed these instructions for my Lectric Xpedition, but after putting the rear wheel back on I am getting some rotor rub against the brake pads. Do you have a video to address this?
Hi there, it sounds like your rear wheel brake rotor may need to be trued. Hydraulic brakes will self-adjust over time, but you can manually perform a brake adjustment, which we do not have a service center video for at the moment.
Many folks will be looking at this view because Lectric has quality issue with wheels/spokes causing flats....my tube, had sealant and glitter (they use glitter to theoretically fill in holes - yes, a real hack) in it from the factory as they are aware of the problem but NOT fixing it. Shame on Lectric.
Instead of riding my new expensive bike, I am working on it...incredible. No burrs noted, my fix was something we did in the 1990's when I was doing AMA Hare scrambles on dirt bikes, I ran duct tape (Gorilla Tape) around the inside of rim, around the stock yellow rim protector, this provides additional cushion so that spokes won't tear tube,....worked on the dirt bikes, so I don't expect any issues on my ebike (that cost more than most of the dirt bikes I rode). Never heard of putting tire sealant in tube before, sounds like a HACK/Cheap fix.
I tried to do it myself and I got the chain tangled up and I’m struggling to put everything back together. I was trying to save money and not take it to the bike shop.
Anyone know which 17mm long socket you need for this exactly? Looking them up it seems there's a 1/2inch variety and a 3/8 inch, not sure which one to get.
Removing and installing the rear wheel is much easier if you turn the bike upside down. Besides, if you get a flat while riding you won't have access to a bike stand. Here's a cool video on how to easily turn the bike upside down. th-cam.com/video/C6EZ_91T40s/w-d-xo.html
You guys are lying about the error code e 10, it has to do with the battery and not the LCD. You were supposed to fix the problem before releasing the 3.0 whici you didn't do.
Hello! During the summer, we receive a high volume of requests and our team is doing their best to assist all riders. We appreciate your patience. Regarding the Error Code you mentioned, E010 indicates a connection issue within the bike. However, if you encounter any problems with your battery, please contact our team and we will gladly assist you. Thank you. 🙌
In real life your only hope to get the wheel back on is to remove the back brake caliper before you start tryna pry the dropouts apart again. Fin worst thing ever. And I've been working on bikes for almost 50yrs
Hi there, we're not sure, and based on the limited information we have, we wouldn't be able to make a diagnosis. If you need to get in touch with our tech support team, here is a link: lectricebikes.com/pages/contact-us
The torque arm hole doesn't come close to aligning on the left side for some reason but the right side does. It is a mystery to me. I tightened the axle nuts anyway and all is fine but I don't understand why it doesn't align. Both axles are all the way in the offsets and washers are correct.
Hey there! We apologize for the issues you’re currently experiencing. We kindly suggest contacting our dedicated Customer Service team directly at contact@lectricebikes.com. They will be more than happy to assist you promptly. Thank you for your understanding!
Thanks for the video!
I of course got a flat in the rear tire and was so worried I would mess something up but the way you guys built the 3.0 it was so easy that you cant even mess it up.
When I took the rear wheel off everything really just stays in place so I am so much more confident about getting a flat in the future.
Really loving this bike and hit over a thousand miles with no other issue
I appreciate you guys making these videos so easy to follow as well.👍
Hi James! We're sorry to learn about the flat tire and we're so happy that we still have your continued support. 💙
Was your bike also a step through or a normal 3.0 , mine is a normal
@@ydaminun8959 Mine is a normal 3.0 and just hit about 5200 miles
Just recently had to replace rear tire but I expected to have to to that at about 3000 miles so bike is holding up well and tire replacement was simple👍
Thanks for the video and the service. Replaced the rear tube in a snap. Tire stand I use is the 'old school' flip on the handlebars; the display and gear shifter clear, but watch any phone holder, etc. Thanks for the disc brakes (game changer). Lovin' the Lectric. 279 miles.No issues.
Just added flatout to the rear wheel of my Lectric XP 3.0 Step thru and as I pumped it up to 40psi (sidewall says 25-45 psi) it blew with the sound of a gunshot! Come to find out the correct psi should be around 30. Anyway, after watching this video and purchasing a 17mm deep socket, I was easily able to complete the repair to my complete surprise! A couple tips guys: the allen wrench is a 4, not 5mm. And make sure to take a good long look at the order everything goes just in case. Do not, DO NOT remove the 17mm nut from the axle!!!! Just loosen enough to remove the wheel because when going to put it back on, everything is right where it needs to be. Make sure to put the derailur guard back on before replacing the allen screw in the torque arm. One more tip, with the tire off the wheel, this is your chance to run a wrap or two of duct tape over the stock yellow tape just for a little extra protection from the spikes, I mean spokes. It's basically free insurance. Good luck, you can do it!
what bike stand is that? I have a lectric xp 3.0 long range, im coming up on 1000 miles and things have happened and working on it while its on the ground is a test of both my patience and physical strength lol
I have spent literal hours trying to get the wheel back on and it feels impossible to line up the washer holes on each side. There needs to be a video showing both sides and addressing problems we may run into. Considering the huge number of brand new bikes received with a flat rear.
Hi there! We apologize for the issues you’re currently experiencing. We kindly suggest contacting our dedicated Customer Service team directly at contact@lectricebikes.com. They will be more than happy to assist you promptly. Thank you for your understanding!
No kidding!! 2:13 "Push the wheel up into the drop outs" Thanks Lectric for showing us said dropouts, and the dudes hand was in the way. Couldnt see a thing being done.
@@brandib.7217 So I bought a second ebike- a heybike- and the experience was even worse. To the point where my Lectric is by far the better bike. Lesson learned- in the future I will never buy another bike online.
How do you guys ship me a bike with a flat back tire already and I need to replace it
Hi there, we're sorry to hear about this. To get the best help with this issue, please contact our Customer Service team at 602.715.0907 M - F from 9 am to 5 pm MST or email us at contact@lectricebikes.com. Thank you.
Same thing happened to me, but got free replacement tubing… the more I learn about this brand the less satisfied I am with my purchase….
We're here to support our riders and are sorry to hear that this issue has affected you. We're glad to here that the issue has now been resolved!
Same
We just bought 2 XP3's in July 24....9 months after your flat tire.....1 bike came with flat so Lectric never resolved the issue, still thinking its OK to ship new bikes with flat inner tube...also, they are now putting tire sealant in the inner tubes - the flat tube from the factory had white tire sealant in it...which to me is a complete HACK. Incredible. Like finding a tire plug in a brand new Mercedes from the factory.....
I just got my lectric trike 4 days ago and my wheels are wobbling. It’s hard to control it. I need help.
Hey there! Please contact our Customer Service team at 602.715.0907 M - F from 9am to 5pm MST for further assistance. Thank you and we do apologize for the inconvenience.
I really want to buy the bike. My only concern is what happens when I get caught out in the rain? Will the motor and electronics handle it? It is a piece of outdoor equipment, and it only seems reasonable that it should be able to stand up to some rain, yes?
I'm not talking about riding it around at the bottom of a lake .. but I don't know a single cyclist who hasn't, at some point or another, left the house on a sunny day, only to get drenched on the way home.
I can't throw afford to throw away $1,200 - $1,800 because my bicycle got wet.
What is Lectric's position on this, please?
Greetings! The XP 2.0, 3.0, XP Lite, XPremium, Trikes, and XPedition's electrical components have an IP rating of 65. This indicates that they are dust-tight and can endure jetting water. For more information, refer to the IP code. Be cautious while riding in wet conditions, as it may take longer to use the brakes and the tires may slip during turns. Kindly note that the electrical components on the bike are not waterproof. It is important to mention that the warranty for the Lectric XP does not cover any water damage. It is a common occurrence for most ebikes in the industry to face issues when exposed to a certain amount of water. If you have any inquiries, please feel free to ask!
@@LectriceBikes _"...the Lectric XP does not cover any water damage."_
But, if the bike is damaged by water exposure commensurate with the IP65 rating, does that mean Lectric still won't cover for that damage?
(edit: .. look .. all I am saying is that obviously there is a great likelihood, that through no fault of the owner, the bike will at some point have to go through at least some small amount of rain. How can it be acceptable to make a bike that will effectively be rendered destroyed by it? People can't help it if it starts raining while they are out riding. They should just lose a few $K and toss up their hands and say "oh well .. bad luck for me I guess" .. ?)
Hello! IP65 Water Resistant indicates that the bike can endure light water sprays and small puddles. In the event of rain, we suggest finding shelter promptly and drying your ebike. The need for caution with electronic components and water is a common practice, applicable to phones, TVs, and any electrical product in general.
@@LectriceBikes They make phones that can be fully submerged in water for extended periods of time .. and I don't generally take my TV for a ride to work.
These responses are incredibly disappointing .. and seemingly unaware of the planet we live on, that weather exists and can be unpredictable, or what a bicycle is even used for.
We understand your concerns! To be clear, this eBike has been ridden in the rain by thousands of Lectric riders over the years; we have riders all across the nation and in places where it rains often! ☔️
However, we do not encourage riding in the rain if it can be avoided, as stormy weather can be dangerous and increase the risk of an accident for all traffic. In addition, we advise riders to wipe away all moisture once they are in a dry environment to keep their eBike in the best condition.
The most common form of water damage is often due to leftover humidity causing "water spots" in the display, which is a component that can be swapped out with ease.
Lectric's team of CSRs goes above and beyond in helping riders with any eBike issues, as accidents happen! ⚡️
What bike stand was used in this commercial?
Hey Robert, the bike stand was purchased from Amazon, but we don't have the name or model to share right now. Because there are so many options, we don't have a specific recommendation to share!
Our riders can use any bike stand that's rated for the weight of their eBikes (110 pounds maximum is great for a little extra wiggle room).
We have a few online communities where Lectric riders share their favorite accessories, tips, tricks, and tools for working and modding their Lectric eBikes, so we'd encourage you to enquire about different options on social media!
Do you have one for Xpedition rear tire? I am trying to look it up but can't find it. Maybe you can post the link here. Thanks!
Are yall showing us this because these bikes have a bad back tire? I’m on my second back tire. First on blew and now this one tire at the rim. I posted in a fb group and seems if everyone else has had the same exact problem. Why has this not been recalled?
Hi there, we try to produce videos for our riders on all subjects! Design, news, troubleshooting, accessory installation, you name it!
Ultraverse tires - Amazon. The little knobbies on the stock tires are useless and the gaps leave areas prone to punctures.
Why would you skip the part about which nuts etc go where when reinstalling? You don’t have those instructions anywhere. The worst part is it is a brand new bike I have never ridden and I’m spending hours trying to fix it using customer videos. Since this is a seriously common problem instructions on reinstalling each piece should be included or at last a guide in the manual that doesn’t even come with the damaged bike.
Hi there, these videos are a supplemental resource we offer to aid our riders with a home installation! We will share this feedback with the rest of the team. Thank you.
This is not the same for a regular non-step through 3.0. You will need different sized allen wrenches and the bolts are in different places
I followed these instructions for my Lectric Xpedition, but after putting the rear wheel back on I am getting some rotor rub against the brake pads. Do you have a video to address this?
Hi there, it sounds like your rear wheel brake rotor may need to be trued. Hydraulic brakes will self-adjust over time, but you can manually perform a brake adjustment, which we do not have a service center video for at the moment.
@@LectriceBikes It would be helpful to show how to true your wheel and if we can adjust the brakes.
Thank you for this feedback, we'll pass it along to our teams! 🙌
@@LectriceBikes you guys really fail in so many departments...
@@Skinnamarink.Not customer service though... Amazing what they did for me recently. Great company overall.
What torque wrench is that?
Many folks will be looking at this view because Lectric has quality issue with wheels/spokes causing flats....my tube, had sealant and glitter (they use glitter to theoretically fill in holes - yes, a real hack) in it from the factory as they are aware of the problem but NOT fixing it. Shame on Lectric.
Instead of riding my new expensive bike, I am working on it...incredible. No burrs noted, my fix was something we did in the 1990's when I was doing AMA Hare scrambles on dirt bikes, I ran duct tape (Gorilla Tape) around the inside of rim, around the stock yellow rim protector, this provides additional cushion so that spokes won't tear tube,....worked on the dirt bikes, so I don't expect any issues on my ebike (that cost more than most of the dirt bikes I rode). Never heard of putting tire sealant in tube before, sounds like a HACK/Cheap fix.
Hay un video en Español?
Would be nice to see closeups
I tried to do it myself and I got the chain tangled up and I’m struggling to put everything back together. I was trying to save money and not take it to the bike shop.
We are so sorry to hear about that! If there is any way our team can help, please let us know: lectricebikes.com/pages/contact-us
Could probably help by actually giving us an in depth look at wtf you're actually doing in the video
Anyone know which 17mm long socket you need for this exactly? Looking them up it seems there's a 1/2inch variety and a 3/8 inch, not sure which one to get.
I used a 3/8 on mine
@@bdapore appreciate the response, apparently the fraction is actually the size of the driver on your wrench :| TIL
What is the length of the 17 mm long socket
Hi there, we're not sure. Sorry about that!
@@LectriceBikes For God's sake .. just go ask someone! Do you work for Lectric? Does Lectric itself not know?
Double check, I had to use an 18mm on my 1.0.
Removing and installing the rear wheel is much easier if you turn the bike upside down. Besides, if you get a flat while riding you won't have access to a bike stand.
Here's a cool video on how to easily turn the bike upside down.
th-cam.com/video/C6EZ_91T40s/w-d-xo.html
driving me crazy, i neeeded a 4 mm allen wrench for mine
Same here
It's a 4 mm, not 5mm. Video is either wrong or they are using 4 mm now.
You guys are lying about the error code e 10, it has to do with the battery and not the LCD. You were supposed to fix the problem before releasing the 3.0 whici you didn't do.
Sorry Charlie
How can someone call you when it's an estimated hour wait time and after 80 minutes noone still answers? I'll never buy a Lectric again.
Hello! During the summer, we receive a high volume of requests and our team is doing their best to assist all riders. We appreciate your patience. Regarding the Error Code you mentioned, E010 indicates a connection issue within the bike. However, if you encounter any problems with your battery, please contact our team and we will gladly assist you. Thank you. 🙌
Same
A few of my spokes ended up breaking after a really hard crash from a hit and run how do get them replaced since they are connected to the motor
In real life your only hope to get the wheel back on is to remove the back brake caliper before you start tryna pry the dropouts apart again. Fin worst thing ever. And I've been working on bikes for almost 50yrs
Hey there! When dealing with our eBikes, we recommend following the video instruction above. Thank you!
This does not show where and how all the other washers go
When I tighten the backlog notch up to 35 pounds, it slows my bike down. What is with that?
Hi there, we're not sure, and based on the limited information we have, we wouldn't be able to make a diagnosis.
If you need to get in touch with our tech support team, here is a link: lectricebikes.com/pages/contact-us
The torque arm hole doesn't come close to aligning on the left side for some reason but the right side does. It is a mystery to me. I tightened the axle nuts anyway and all is fine but I don't understand why it doesn't align. Both axles are all the way in the offsets and washers are correct.
Why screw no fit 😔
Hey there! We apologize for the issues you’re currently experiencing. We kindly suggest contacting our dedicated Customer Service team directly at contact@lectricebikes.com. They will be more than happy to assist you promptly. Thank you for your understanding!
But the motor wire literally goes into the nut under a black rubber guard on both sides. How do you get these off?
The motor wire stays with the motor, but disconnects further up the line at the quick-plug!