I’m glad you shared your experience there! The rude workers there were following their managers lead. Horrible!! You should insist on getting your money back. At least part of it. I hope you do that. It’s sure a different world now. Watching you all is so uplifting for me, and wonderful to know that there are still such good families out there. You are the best!!
I’m gutted for you all, it is so frustrating when you save up to make memories and companies take your money but don’t deliver 😡😡😡. Your vlog still excellent you are a honest family and people love watching. I hope you have great time filming 💕
I’m so sorry you had a bad day , even though you were really angry ( i don’t blame you in the slightest) you are both so calm when talking about your expierence i don’t think i would of been as calm . Love watching you as always ❤️❤️xx
Oh Zoe you sound so angry and frustrated and rightly so. As a parent you just want your children to be happy and make lovely memories, this sounds quite the opposite and definitely somewhere I won't be visiting. Thank you for your honesty it saves other people's money and precious family days from being ruined too x
Hi Zoe & Ben, I'm so deeply sorry to hear your trip was a bit of a disaster for you both and also the children, my heart goes out to you all, hoping your weekend is much better for you all, my love & hugs always Joan xoxo
What a nightmare for you all I feel so sorry for you , I would definitely put an official complaint in and demand your money back, you paid a lot of money for your day out! And I hope a lot of people are reading your Vlog to see how bad this place is and will never want to visit it. Hope you all enjoy your weekend xx
Oh zoe I totally sympathise with the triggering situation ...I know exactly what u mean and then to be treated like that whilst what supposed to be a lovely day out ..what a nightmare!!..please take it further ..big hugs xx
Here in Australia they charge 14 year Olds at adult price, it's downright robbery, they can't escort your little ones in a ride because they aren't over 18, yet they gladly charge your older ones adult admission, frustrating to say the least 🌹❤️
Aww ❤️ 😥 thanks for sharing though love your honesty and you tell life stories as they happen and sometimes sadly it's not all good but you are inspiring in thus way ups and downs of life no pretending xx the place should be ashamed of themselves and offer you a full refund so unfair sending hugs x 💖
Iam so sorry that sound hard 😕 pay all the money to go to that place . Iam so glad that all got home safe.. I love watching you and your family. Love you from miss jemey God blessing and peace comfort .
Wow what a day for you all sounds horrendous well done Zoe I can see how passionate you are about it and totally agree and there is definitely no need for rudeness I won't be going there hopefully you get Todo some other fun things onwards and upwards we need people to stand up in this country and point out all the stupidity of the silly rules like you said they are quick to take your money I felt you there Zoe it just boils your blood take care and hope to see you soon 💖💖😘
You have every right to be upset. As parents we can take the awful hits but when those se hits get our kids then the gloves come off. The rudeness and insensitivity of those workers is awful and I'm so sorry it was such a sad day for everyone. They should reimburse you since you couldn't go on anything anyway and they need to also be more transparent on their website and before you enter about who can go on what rides. I'm so very sorry. Sending love and hugs to everyone ❤️🫂
hi im so sorry you had such a bad time , but im so glad you were honest about the place as others like yourself would be thinking of going there and would be so dispointed. yes i think we all expect good customer service anywhere we go , which is good for them too as by word and mouth it either makes or breaks a place ... if they carry on with rudness , and stupid rules , and all that smoking which is bad for children and yourself because of secondery smokeing and it should be in a place away from everyone . .. i was the Sales Assistant ot the year in 2005 for the whole country because of my good customer service , i did anything to help my customers and treated them all the same , it was the customers that made the people i worked for put me in for it , although they would have done anyway , they were so proud of me because of my attitude brought hundreds of people into the place and i was so so proud , even now my son goes some where and they say your marilyns son , she is a very nice lady always so kind and thats all ages say that .. what is the matter with these people , why do they employ such bad people , but i know you find this everywhere now its such ashame when children have to hear it too ... i would demand a total refund as the rules were not explained before you paid .. and continue to knock them and state if you do not get a refund you will tell everone on media about them tv etc , and nobody will go there , i have used this when i experianced bad service or bad goods it works because they know you can and will , and i never raised my voice as i was right and they knew it , But dont forget to praise the good ones that you find , we often dont stop and tell the managers of a good experiance and take the time to tell them as i do , it makes their day and gives them a few browny points which they deserve , i realy like watching your family and enjoy them being happy and having a lovely time , i felt so sad that things did not go well , take care all of you there will be lots of lovely days to come im sure xxx
I live in Aberdeen and when you said you were going to Codonas in en earlier Vlog i was like nooooo. The workers are mostly students and the pay is awful so they just don’t care. It’s been the same the last few years. I’ve known a few folk that have worked there and left due to the poor conditions and all the stupid rules they had to follow. I’ll so sorry you had a bad day out. I would put in a complaint and ask for your money back in full. The experience sounds horrendous.
I feel really sorry for you all that your day was horrible.and hearing the children were upset as well it just makes me think that place was a joke and to take your money and not say anything about the age that is very poor.i don't blame you for writing a letter and complaining.and for the staff with no manners that is appalling. Xxx 💕
Aw it sounds awful it’s so bad when you have saved so much money . It’s a disgrace when they charge adult prices for the teenagers . These places need to realise how much this cost families. So sorry for you all xxxxx
I understand about smoking now in the US you can't smoke anywhere inside, my sister smokes inside her house I went to visit her for one week her house stunk so bad I never went back. Sorry that trip sounds like a nightmare. How disappointing for your family. I loved the place you went with all the animals it was so beautiful.
The fact they have taken your money and let you pay full price BUT don't tell you the kids can't go on certain rides. When you send your letter of complaint tell them you are a youtube family and you have put a video out about your experience at there theme park. Good luck with your complaint and hopefully you get the reply you would like to receive (but don't hold your breath) sending hugs to the whole family. Yes and manners and politeness cos nothing, that's how I brought my kids up too. X
Zoe and Ben you two are amazing putting up with all of that. I’d like to see how their business is in the future with that type of service. Good on you for complaining. My daughter’s husband’s family has been travelling with shows all over Australia for ever. I have never come across this, thank God
Completely understand you, everything you said about days out is right. With a large family ( we have 9 ) people just don't get it. I've always complained about thoughts for families with pushchairs,, always step up in place for wheelchairs but never pushchairs with have as much rights. Hope you next day out is a lot better. 💕 Love your family
Sorry that you all had a rubbish experience, Next year maybe try coming to Peter Fair in Buckie which is normally the last fortnight in July. There’s also a small scale fun fair that comes to Elgin.
I love the way that you have spoken off your frustrating day out and the reason behind what you’re complaints is because you feel the days enjoyment for what should be for children off all ages was totally ruined and no body wants to see there children crying and up set on what should off been a fun day out and for smokers to be able to smoke anywhere and not in designated area’s is dreadful before taking bookings why not put an Alert sign in Red off any conditions that applies make things Visible not in some small print Keep supporting each other so much love and care in your gorgeous family ❤️💙
Going here in a few days on 8th august - 12th maybe and should be fun heard a lot of good things and a lot of bad things, so I love hearing everybody else’s situations. Sorry you had a bad time!
Hey guys, I went to codona’s today and the staff weren’t rude to me and my mates hopefully it is better for you if you go back again. Now there is a designated place to go and smoke but it is right at the door to enter from the amusement park outside in the back. Now it is better to go. Hope anyone that goes enjoys 🙂
It sounds like a nightmare. I’m so sorry that the staff treated you so poorly. Your such a lovely family and I hope they refunded you guys and apologised xx
That's such a shame. Very sad how they treated you. I think they should reimburse your money and management should give each child and both of you an apology. Sad how the manager didn't care :(
They have some cheek charging those prices and all that silly regulations. Who the heck makes them up? So sorry your day out turned out like this for your family. Xx
Hi guys. Sorry you had such a horrible experience on your day out. There is no excuse for rudeness from staff anywhere. I work in customer service and if I spoke to a customer like that I could get a warning or sacked. So unacceptable really I hope you do write or email the company and complain I hope you get some kind of compensation especially as it spoiled all the childrens days as well as yours. Also that is a Lot of money you paid for the day and I wouldn’t be happy either. Hope you get a response from them. Take care Love Kim x x
Oh No, I am sorry the Day was an absolute Disaster due to Badly Trained/Untrained , Rude, and Uncaring Staff , how awful! Prayers Sent for the Children to Forget what happened Quickly and Enjoy the Rest of the Holiday. Like many in the Comments, I suggest you push for a Complete Refund given the *Shockingly Overpriced* Tickets and use the money to take the Children somewhere Nicer instead. Sadly, I cannot give suggestions as I do not know anything about Scotland. As I personally *hate* Rides, theme Parks have no interest for Me, sometimes I think that might be for the better. I do not even want to think how abhorrently My Dad would have reacted in this Situation, I am truly glad You kept Your Tempers so well. You did Superbly given the Situation. I am afraid that if a lot of People are Smoking, I have to Leave. I must say that I personally feel *all* Public areas should be "No Smoking" by Law . I do hope that Baby Flo is Ok. Being on the Autism Spectrum Myself, lets just say I understand with one of Your Little Ones, Prayers sent for Him.. The Staff were Rude to the Children? that is absolutely, totally, utterly , Disgusting, I an sorry to say that I feel that You should have called the Police over that! (I am having to Bite My tongue here as My Blood is Boiling!) You did the Right thing by Complaining, do not be worried, You did the Correct thing. Completely Untrained :( Just Completely Untrained. I am Horrified the Manager was even worse than the Staff.. Going on Your Symptoms, it sounds like PTSD to Me :( Prayers sent for You to Cope. Ahh, the Country, there are many times I just want to walk into a big Forest, and just Vanish... I am truly Devastated that there has been Tears :( I am glad You managed to save the Day for the Children with that last Hour. There is a word for what that Park has done. That word is "Scam" . Utterly Awful. I was wondering why there was not a Vlog, I am truly Devastated to hear what happened. Oh No, I am truly Sorry Agnes got so Upset. That is just Awful. Again, with what happened to Agnes, I would have called the Police :( and this is from someone who is *Terrified* of the Police! I am glad Landmark had absolutely Lovely Staff at least :) more Places need more Staff like that, God Bless that Lad who bent over backwards to give the Children a Lovely Day. I do not blame You, or anyone, putting such a Horrible place on "Blacklist" . I really do hope the Children get a Lovely day out before the End of the Holiday. Woah! International TV? that is pretty "Vunderbar" ! :) Take care now, and I am sorry to hear such bad News. God Bless, Bye.
Great vlog Zoe & Ben stick to the stunning areas where you live you are so lucky being near the beach & woods.Onwards & upwards it’s been a strange old week I’m on the first hurdle for the fight of my life you have cheered me up.I Thank you xx
So sorry you day out was so aweful .Also having staff members being rude is unacceptable, especially when you save that kind of money . I hope your next adventure will be better .
Hi I have Just found you all on you tube. Wow! I am not surprised you are very disappointed! What a rubbish place and a waste of time for family's to go to! Sorry that you had a bad time. Love to watch you, as you are so natural and honest. We lived in England for many years, now live in Western Australia. Take Care Sara xxx
I took 3 of my grandchildren to a fair few weeks ago they are 11, 8, 5 and they went on the waltzes with no adults that place sounds like a nightmare I'm so sorry for you all 💞🙏☀️🤗
It’s absolutely rubbish, it was bad when I went 20 years ago and I never went back. I took my son and just myself for a special day just being us and not his 2 sisters and he hated it.
Zoe and Ben. How about a side channel dedicated to reviewing family excursions to these 'family' places, good and bad? You have done a detailed review for Codona's in this video which I'm sure will help other families who 'were' intending to go there ! ❤
We are a family of four, our youngest child is autistic and hates certain places due to the noise! We now live In Brecon in Wales so we are DEFINITELY country like you. These places are the same all over the country, young staff with no idea about customer care, the company don’t pay them much so they certainly need lots of training! You are doing the right thing, these places charge stupid money, please write to the head office and list everything that was wrong, you deserve a refund, it is so much money, I am sorry you experienced this, what a nightmare!❤️❤️❤️
I am lost for words. If you take your kids to a trampoline park, you sign an agreement to say you as a parent are responsible for your children. This Park should have been the same. You know your kids better than anyone, you know if it is safe for a younger sibling to go on with an older one. That place is an absolute disgrace, should be closed down. Thank goodness that you are amazing parents and salvaged some of the day. Xx
This sounds disgusting 😕 I think you need to fight this and get refunded i would be furious and upset ..The poor children 😢 so sad to hear they were upset..I know the hard work and effort you put into.your special outings ...As draining as it is you really need to fight this take it higher ..Big.love to you all
parks in this country have to disclose height requirements, and age requirements on the website before you go to get the ticket payment part of the website!
Codonas corporate office needs to make this right for your family. They also need to give their employees education on customer service and each employee should be familiar with the park to direct patrons to restrooms etc. It really sounds like a scam by putting important information in the “fine print” that honestly no one reads. However, age and height limits need to be added to each ticket package information so you know what you are getting. Please make notes so you don’t forget anything to report to corporate. #codonas #codona’s
Wow how disgusting take action to get a refund upsetting children and spoiling there day out absolutely disgrace bless you saved up and git ripped off shocking behavior of staff write to head office bless you all xx
Sounds like the manager needs to go on a managerial course on how to deal with the public . As we say in Ireland when we get bad service ( what else do you expect from a pig but only a grunt.) it doesn’t sound family fun to me ,stick to your guns complain !!!! Yes there is trems and condition but we’re they explained to you when they handed over the wrist bands.I think not all they were interested in was taken your money. I think I would go on to your local radio station and tell your experience. Love your little family vlogs . Xx
i am so sorry about the terrible tripEngland sss you two are outgoing upbeat and easy going if your saying it was bad it must have been really terrible I hope your next trip turns out to be fantastic God bless you both and your wonderful children Mae Oxford England
Such a shame,you rightly are frustrated,upset and disappointed on all levels. This outfit deserve your honest appraisal and you both are so tolerant and fair it must have been hellish..certainly not geared up for FAMILIES.Your kids display time after time how caring they are of each other which comes from you both. They appreciate all you do so heres to BIG FAMILIES who can show what customer service is all about.xx
Sounds like u had an horrendous time, that place sounds awful, is Aberdeen far to travel to from your home. Such alot of money too, u weren't to know. I hope you're all OK. BTW I love yout new family pic 😊 hope u have a lovely weekend 💗 💖 💓
What an awful experience for you and your family. I feel so very very sorry for you. I work in hospitality and would never dream of being rude to my customers. Wish I could make it better for you. £270 is an extremely amount to have to pay to take your 👪 out for the day.
I am so sorry that things turned out so badly. This place sounds horrible. I am so sorry that the children were upset. That makes me the most angry. Things have been so stressful the last few years children should be able to enjoy themselves. Again I am so sorry.
I used to work at the bowling bit in Codona's about 20 years ago, long before it is the mess it is now. It was a case of you turned up, and you paid to go on a ride if you were old/tall enough. There were bands for going on rides continuously, but you bought them when you got there and you were told which were ok etc. In the summer season, a lot of the workers were students who didn't care and not a lot of training if any, A case of this is this, do that, don't do that and then left to it. I was taken on and was supposed to be ON MY OWN with no training on how to use the computer to book in people for the bowling, the bowling manager left for a 2 week holiday and the girl that stayed (a double shift) blamed ME for the mess. The owners and managers were horrible, treated the staff that weren't in the "clique" like s@@t, and to be honest, there was absolutely no employee back up if things went wrong. The security were a bunch of bullies, sexism, racism from the managers was rife. If your face didn't fit, then tough., I hated working there and eventually left due to nasty, hateful and sexist treatment by one manager in particular, so I can tell that nothing has changed. I am sorry that your day was spoiled and hope that you choose something better for your next day out, like dragon taming or snake charming lol😂😂 I have just discovered your channel and have found it to be fun, sometimes funny with the kids chattering and adding bits, informative and realistic. Extremely enjoyable. I too live in Lossie and love the place, keep up the good work, just don't go back to Codona's 💜💜
Awww what a horrible experience for you all hope you manage to get a refund back from that day and definitely no need for the staff to be rude I am so so sorry xxxx
Yep you need to take it further, We teach our Children to be polite and respectful,clearly you didn't see much of that on your day trip. What a shame that stupid 'Jobs worth' rules totally ruined your Codonas visit. Take it further babe ,its the principle of it xxxx I'm glad you had a little grace by going to the other place x You are an amazing family 👪 take care and sending my love to all of you 💜 xxxxx Carol and gang
They changed you adult prices for a child under 18! Omg this is just wrong I would send them a complaint and try and retrieve some of your money it’s worth a try zoe and Ben I’m so sorry you had a bad experience xx
You had such a lovely time at codonas if you are old enough to pay for adult price for a ticket then surely you are an adult when it comes to Going On the Ride accompanying children etc
How disappointing when you were hoping for a great day out for the kids. Your children are so well-behaved and polite, and for them to witness such poor customer service towards their family is upsetting. As you both say, Zoe and Ben, you always try to put a positive spin on experiences, but in this case a written complaint is warranted. Keep on being the lovely parents you are, and hope the kids have many happy times over the holidays!
Sorry you all had a terrible day at the amusement park. Here in the state I live and most of the states here in the USA they have rides for the younger children if they’re too short for the bigger rides. The rides for the younger children are almost the same as the bigger ones but for small children. It sounds like their customer service is trash. It sounds like they haven’t learned customer service. You also can take strollers and there is a large amount of parking that you pay for at the park. I hope your next outing is better. I enjoy your vlogs. 🥰😘😍
Well right or wrong if there classing tkets as an adult then that would be an adult ? There usually is a height restriction for small children . Fact is these parks employ the young and they just are not bothered about customer service
Remember that YOU did not let the children down at Codona’s. Stop taking on that negativity as it’s clear that the venue was C***! Bad choice with hindsight but have a good moan and then laugh it off as a “never mention that word again” type of memory. Parents try so hard but it’s not always within their power to ensure a great experience Xxxx
I'd be so upset the same as you,the place sounds like an absolute joke of a place,I've been places in the past where only some of the kids can go on things and the little ones being upset but for a 15/16/17 year old not being able to go on with younger is stupid,it's so horrible seeing kids upset when you've planned and saved for the day out,and as for the smoking my absolute hate in places yes it's up to each other but even if I smoked which I never have I'd never do by other people let alone children,hope you've managed to keep people away from experiening the same you've gone through x
Sounds an awful place ! Irrespective how many Children one takes you would encounter these difficulties !! I hope you get a full refund ! Should they have the decency!!! Good for you Zoe to speak out !! 👏🏻👏🏻😑
Oh Zoe and Ben that must have been terrible for you.We know you make the most of everything. They don't deserve any visitors at all.I would put it in writing abd hope you get something back.I hope they don't give you some free tickets! LOL
So sorry for you all! What if you were a young parent or carer , under 18?? (From the age of 14, I often took my much younger siblings out for the day) They flaunted every rule possible, from civility to disability! I hope you can take it further without too much hassle Hope you realise there are more people for you than against you! God bless you all. Take care X x 14
Zoe Ben oh what a shame that company only seems to want the money if I was you I'd write to the press or TV company on how you were all ripped off on the entrance fee I don't blame you not going there again but please write to the press and tell them how you were treated so rudly love fran xxxx
I had an awful experience there a few weeks ago with my family. I tried to go into smugglers cove with my daughter in her mobility buggy and I was refused. My daughter who is Autistic was getting really upset so they let her in but then I was locked out the gate with the buggy. I asked for the manager the woman was so rude! She said if your daughter is able to play in the play area she's not disabled enough to need the buggy in the cafe. I was in shock. I asked if they took Wheelchairs they said for people with disabilities and I said that's a mobility aid, I can go get our blue badge, show you our OT assessment for the mobility aid or her risk assessment and the woman dismissed me and said no. Awful practice it's disgusting. I was offered a half refund after complaining. It didn't ruin half the day it ruined the whole experience! It's a struggle without having ableness challenged! Xx
Oh Eloise so sorry you had to go through that horrible experience, how rude!!🫢 the way you were treated is disgusting and you should never have to justify yourself like that!! All I can say is we had a similar experience and we will never go back 😕💕💕💕
I am registered with the state and federal gov't, they know I'm disabled. physically and I have a form of high functioning autism called Asperger's syndrome. I walk with a walker. I have a personal care aid coming in three days a week, and I go to kidney dialysis three days a week for 4 1/2 hours.
What a disastrous day, I would of complained as well and it’s not something I do unless it’s really necessary like your day. Really dislike rude staff.
Years ago when my twins were 5 we went to Butlins and the girls were so excited, we waited to get on the ride one daughter got on then the man running the ride stopped my other daughter from getting on . She’s too tall for this ride he said, I said what ? they are twins ! Granted she was slightly taller but come on .No sorry not allowed.Talk about a jobs worthy I was fuming, so I know where you are coming from.
Hello Sullivan family, this is just a nightmare day for you all. I think you were very tolerant longer than me as I would have flipped long before you. This is disgusting. They should have been doing their best to help you with the children not have a couldn’t care less attitude. I am fuming just listening to you. So sorry about your day. Take care and enjoy your next day out. Xxx
Ben looks so proud of you and can I honestly say you go women and thank you for been honest about a place
I’m glad you shared your experience there! The rude workers there were following their managers lead. Horrible!!
You should insist on getting your money back. At least part of it. I hope you do that. It’s sure a different world now.
Watching you all is so uplifting for me, and wonderful to know that there are still such good families out there. You are the best!!
I’m gutted for you all, it is so frustrating when you save up to make memories and companies take your money but don’t deliver 😡😡😡.
Your vlog still excellent you are a honest family and people love watching. I hope you have great time filming 💕
I’m so sorry you had a bad day , even though you were really angry ( i don’t blame you in the slightest) you are both so calm when talking about your expierence i don’t think i would of been as calm .
Love watching you as always ❤️❤️xx
Sorry to hear you spent so much money and had an awful experience. Hope the rest of the summer holidays are better. Xx
Oh Zoe you sound so angry and frustrated and rightly so. As a parent you just want your children to be happy and make lovely memories, this sounds quite the opposite and definitely somewhere I won't be visiting. Thank you for your honesty it saves other people's money and precious family days from being ruined too x
Hi Zoe & Ben, I'm so deeply sorry to hear your trip was a bit of a disaster for you both and also the children, my heart goes out to you all, hoping your weekend is much better for you all, my love & hugs always Joan xoxo
What a nightmare for you all I feel so sorry for you , I would definitely put an official complaint in and demand your money back, you paid a lot of money for your day out! And I hope a lot of people are reading your Vlog to see how bad this place is and will never want to visit it. Hope you all enjoy your weekend xx
I put a complaint in to them and they only replied because I commented on their Facebook page lol 😆 and now they are ignoring me again.
Oh zoe I totally sympathise with the triggering situation ...I know exactly what u mean and then to be treated like that whilst what supposed to be a lovely day out ..what a nightmare!!..please take it further ..big hugs xx
Here in Australia they charge 14 year Olds at adult price, it's downright robbery, they can't escort your little ones in a ride because they aren't over 18, yet they gladly charge your older ones adult admission, frustrating to say the least 🌹❤️
Aww ❤️ 😥 thanks for sharing though love your honesty and you tell life stories as they happen and sometimes sadly it's not all good but you are inspiring in thus way ups and downs of life no pretending xx the place should be ashamed of themselves and offer you a full refund so unfair sending hugs x 💖
Thanks Claire 😊💕
Iam so sorry that sound hard 😕 pay all the money to go to that place . Iam so glad that all got home safe.. I love watching you and your family. Love you from miss jemey God blessing and peace comfort .
Wow what a day for you all sounds horrendous well done Zoe I can see how passionate you are about it and totally agree and there is definitely no need for rudeness I won't be going there hopefully you get Todo some other fun things onwards and upwards we need people to stand up in this country and point out all the stupidity of the silly rules like you said they are quick to take your money I felt you there Zoe it just boils your blood take care and hope to see you soon 💖💖😘
You have every right to be upset. As parents we can take the awful hits but when those se hits get our kids then the gloves come off. The rudeness and insensitivity of those workers is awful and I'm so sorry it was such a sad day for everyone. They should reimburse you since you couldn't go on anything anyway and they need to also be more transparent on their website and before you enter about who can go on what rides. I'm so very sorry. Sending love and hugs to everyone ❤️🫂
hi im so sorry you had such a bad time , but im so glad you were honest about the place as others like yourself would be thinking of going there and would be so dispointed. yes i think we all expect good customer service anywhere we go , which is good for them too as by word and mouth it either makes or breaks a place ... if they carry on with rudness , and stupid rules , and all that smoking which is bad for children and yourself because of secondery smokeing and it should be in a place away from everyone . .. i was the Sales Assistant ot the year in 2005 for the whole country because of my good customer service , i did anything to help my customers and treated them all the same , it was the customers that made the people i worked for put me in for it , although they would have done anyway , they were so proud of me because of my attitude brought hundreds of people into the place and i was so so proud , even now my son goes some where and they say your marilyns son , she is a very nice lady always so kind and thats all ages say that .. what is the matter with these people , why do they employ such bad people , but i know you find this everywhere now its such ashame when children have to hear it too ... i would demand a total refund as the rules were not explained before you paid .. and continue to knock them and state if you do not get a refund you will tell everone on media about them tv etc , and nobody will go there , i have used this when i experianced bad service or bad goods it works because they know you can and will , and i never raised my voice as i was right and they knew it , But dont forget to praise the good ones that you find , we often dont stop and tell the managers of a good experiance and take the time to tell them as i do , it makes their day and gives them a few browny points which they deserve , i realy like watching your family and enjoy them being happy and having a lovely time , i felt so sad that things did not go well , take care all of you there will be lots of lovely days to come im sure xxx
Hi both
I’m so sorry about your experience
How rude are people
Your holidays have gone so quickly
Take care everyone xx❤️❤️❤️❤️
so sad your saved for trip was a disaster ,thankyou for sharing with us. Hope your next trip will be a lot better xx
I live in Aberdeen and when you said you were going to Codonas in en earlier Vlog i was like nooooo. The workers are mostly students and the pay is awful so they just don’t care. It’s been the same the last few years. I’ve known a few folk that have worked there and left due to the poor conditions and all the stupid rules they had to follow.
I’ll so sorry you had a bad day out. I would put in a complaint and ask for your money back in full.
The experience sounds horrendous.
Thanks Amy 😊💕
I feel really sorry for you all that your day was horrible.and hearing the children were upset as well it just makes me think that place was a joke and to take your money and not say anything about the age that is very poor.i don't blame you for writing a letter and complaining.and for the staff with no manners that is appalling. Xxx 💕
Aw it sounds awful it’s so bad when you have saved so much money . It’s a disgrace when they charge adult prices for the teenagers . These places need to realise how much this cost families. So sorry for you all xxxxx
sorry to hear guys much love xx
Hi Ben and Zoe, sorry to hear you had a bad day, I think you should send them a copy of this video, or if you got anything on film.
I understand about smoking now in the US you can't smoke anywhere inside, my sister smokes inside her house I went to visit her for one week her house stunk so bad I never went back. Sorry that trip sounds like a nightmare. How disappointing for your family. I loved the place you went with all the animals it was so beautiful.
Thanks Liz 💕💕
So sorry this wasn't as planned. They should make things clearer in all aspects.
The fact they have taken your money and let you pay full price BUT don't tell you the kids can't go on certain rides. When you send your letter of complaint tell them you are a youtube family and you have put a video out about your experience at there theme park. Good luck with your complaint and hopefully you get the reply you would like to receive (but don't hold your breath) sending hugs to the whole family. Yes and manners and politeness cos nothing, that's how I brought my kids up too. X
Zoe and Ben you two are amazing putting up with all of that. I’d like to see how their business is in the future with that type of service. Good on you for complaining. My daughter’s husband’s family has been travelling with shows all over Australia for ever. I have never come across this, thank God
Thank you Barbara 😊💕
@@TheSullivanFamilyScotland ❤️
Completely understand you, everything you said about days out is right. With a large family ( we have 9 ) people just don't get it.
I've always complained about thoughts for families with pushchairs,, always step up in place for wheelchairs but never pushchairs with have as much rights.
Hope you next day out is a lot better. 💕 Love your family
Thank you Caroline 😊💕
Sorry that you all had a rubbish experience, Next year maybe try coming to Peter Fair in Buckie which is normally the last fortnight in July. There’s also a small scale fun fair that comes to Elgin.
I love the way that you have spoken off your frustrating day out and the reason behind what you’re complaints is because you feel the days enjoyment for what should be for children off all ages was totally ruined and no body wants to see there children crying and up set on what should off been a fun day out and for smokers to be able to smoke anywhere and not in designated area’s is dreadful before taking bookings why not put an Alert sign in Red off any conditions that applies make things Visible not in some small print Keep supporting each other so much love and care in your gorgeous family ❤️💙
Thank you Kathy 😊💕
Good for you standing up for you and your family I am sorry for your kids that had to put up with that 😢😮
Going here in a few days on 8th august - 12th maybe and should be fun heard a lot of good things and a lot of bad things, so I love hearing everybody else’s situations. Sorry you had a bad time!
Hey guys, I went to codona’s today and the staff weren’t rude to me and my mates hopefully it is better for you if you go back again. Now there is a designated place to go and smoke but it is right at the door to enter from the amusement park outside in the back. Now it is better to go. Hope anyone that goes enjoys 🙂
Thanks Conor 😊
It sounds like a nightmare. I’m so sorry that the staff treated you so poorly. Your such a lovely family and I hope they refunded you guys and apologised xx
Thank you 😊 💕
I'm appalled at your treatment from the staff!! You're family is so beautiful and you're kids so awesome. They need to refund your money
That's such a shame. Very sad how they treated you. I think they should reimburse your money and management should give each child and both of you an apology. Sad how the manager didn't care :(
I hope they will see this video and make it right !
Sorry to hear all this 😔 xx
They have some cheek charging those prices and all that silly regulations.
Who the heck makes them up?
So sorry your day out turned out like this for your family.
Xx
Me my wife my four year daughter and 7 month old son was going to go next Thurs thank god we seen your video 🥰
HELLO ZOE AND BEN MY HEART IS BREAKING FOR YOU AND YOUR FAMILY SENDING BIG HUGS FROM AUSSIE🤗
Hi guys. Sorry you had such a horrible experience on your day out.
There is no excuse for rudeness from staff anywhere. I work in customer service and if I spoke to a customer like that I could get a warning or sacked. So unacceptable really
I hope you do write or email the company and complain I hope you get some kind of compensation especially as it spoiled all the childrens days as well as yours.
Also that is a Lot of money you paid for the day and I wouldn’t be happy either. Hope you get a response from them.
Take care
Love Kim x x
Thanks Kim 😊💕
Oh No, I am sorry the Day was an absolute Disaster due to Badly Trained/Untrained , Rude, and Uncaring Staff , how awful!
Prayers Sent for the Children to Forget what happened Quickly and Enjoy the Rest of the Holiday.
Like many in the Comments, I suggest you push for a Complete Refund given the *Shockingly Overpriced* Tickets and use the money to take the Children somewhere Nicer instead. Sadly, I cannot give suggestions as I do not know anything about Scotland.
As I personally *hate* Rides, theme Parks have no interest for Me, sometimes I think that might be for the better.
I do not even want to think how abhorrently My Dad would have reacted in this Situation, I am truly glad You kept Your Tempers so well. You did Superbly given the Situation.
I am afraid that if a lot of People are Smoking, I have to Leave. I must say that I personally feel *all* Public areas should be "No Smoking" by Law . I do hope that Baby Flo is Ok.
Being on the Autism Spectrum Myself, lets just say I understand with one of Your Little Ones, Prayers sent for Him..
The Staff were Rude to the Children? that is absolutely, totally, utterly , Disgusting, I an sorry to say that I feel that You should have called the Police over that! (I am having to Bite My tongue here as My Blood is Boiling!)
You did the Right thing by Complaining, do not be worried, You did the Correct thing.
Completely Untrained :( Just Completely Untrained.
I am Horrified the Manager was even worse than the Staff..
Going on Your Symptoms, it sounds like PTSD to Me :( Prayers sent for You to Cope.
Ahh, the Country, there are many times I just want to walk into a big Forest, and just Vanish...
I am truly Devastated that there has been Tears :(
I am glad You managed to save the Day for the Children with that last Hour.
There is a word for what that Park has done. That word is "Scam" . Utterly Awful.
I was wondering why there was not a Vlog, I am truly Devastated to hear what happened.
Oh No, I am truly Sorry Agnes got so Upset. That is just Awful.
Again, with what happened to Agnes, I would have called the Police :( and this is from someone who is *Terrified* of the Police!
I am glad Landmark had absolutely Lovely Staff at least :) more Places need more Staff like that, God Bless that Lad who bent over backwards to give the Children a Lovely Day.
I do not blame You, or anyone, putting such a Horrible place on "Blacklist" .
I really do hope the Children get a Lovely day out before the End of the Holiday.
Woah! International TV? that is pretty "Vunderbar" ! :)
Take care now, and I am sorry to hear such bad News. God Bless, Bye.
Great vlog Zoe & Ben stick to the stunning areas where you live you are so lucky being near the beach & woods.Onwards & upwards it’s been a strange old week I’m on the first hurdle for the fight of my life you have cheered me up.I Thank you xx
So sorry you day out was so aweful .Also having staff members being rude is unacceptable, especially when you save that kind of money . I hope your next adventure will be better .
Hi I have Just found you all on you tube. Wow! I am not surprised you are very disappointed! What a rubbish place and a waste of time for family's to go to! Sorry that you had a bad time. Love to watch you, as you are so natural and honest. We lived in England for many years, now live in Western Australia. Take Care Sara xxx
Aww thanks Sara 😊💕
I took 3 of my grandchildren to a fair few weeks ago they are 11, 8, 5 and they went on the waltzes with no adults that place sounds like a nightmare I'm so sorry for you all 💞🙏☀️🤗
Thank you Deb 😊 💕
It’s absolutely rubbish, it was bad when I went 20 years ago and I never went back. I took my son and just myself for a special day just being us and not his 2 sisters and he hated it.
Zoe and Ben. How about a side channel dedicated to reviewing family excursions to these 'family' places, good and bad? You have done a detailed review for Codona's in this video which I'm sure will help other families who 'were' intending to go there ! ❤
I'm so sorry you guys had such an awful day.
We are a family of four, our youngest child is autistic and hates certain places due to the noise! We now live In Brecon in Wales so we are DEFINITELY country like you. These places are the same all over the country, young staff with no idea about customer care, the company don’t pay them much so they certainly need lots of training!
You are doing the right thing, these places charge stupid money, please write to the head office and list everything that was wrong, you deserve a refund, it is so much money, I am sorry you experienced this, what a nightmare!❤️❤️❤️
I am lost for words. If you take your kids to a trampoline park, you sign an agreement to say you as a parent are responsible for your children. This Park should have been the same. You know your kids better than anyone, you know if it is safe for a younger sibling to go on with an older one. That place is an absolute disgrace, should be closed down. Thank goodness that you are amazing parents and salvaged some of the day. Xx
So sorry that you and your family were not able to enjoy your day
This sounds disgusting 😕 I think you need to fight this and get refunded i would be furious and upset ..The poor children 😢 so sad to hear they were upset..I know the hard work and effort you put into.your special outings ...As draining as it is you really need to fight this take it higher ..Big.love to you all
Thank you Wenda 💕💕
parks in this country have to disclose height requirements, and age requirements on the website before you go to get the ticket payment part of the website!
Codonas corporate office needs to make this right for your family. They also need to give their employees education on customer service and each employee should be familiar with the park to direct patrons to restrooms etc.
It really sounds like a scam by putting important information in the “fine print” that honestly no one reads. However, age and height limits need to be added to each ticket package information so you know what you are getting.
Please make notes so you don’t forget anything to report to corporate.
#codonas #codona’s
Oh how awful for you cant understand why open a fun park when little ones cant use what a waste anyway look forward to more positive fun vlogs ❤❤
Hello Zoe &Ben,Oh!CoDonAs should be more family friendly!!
Wow how disgusting take action to get a refund upsetting children and spoiling there day out absolutely disgrace bless you saved up and git ripped off shocking behavior of staff write to head office bless you all xx
Sounds like the manager needs to go on a managerial course on how to deal with the public . As we say in Ireland when we get bad service ( what else do you expect from a pig but only a grunt.) it doesn’t sound family fun to me ,stick to your guns complain !!!! Yes there is trems and condition but we’re they explained to you when they handed over the wrist bands.I think not all they were interested in was taken your money. I think I would go on to your local radio station and tell your experience. Love your little family vlogs . Xx
i am so sorry about the terrible tripEngland sss you two are outgoing upbeat and easy going if your saying it was bad it must have been really terrible I hope your next trip turns out to be fantastic God bless you both and your wonderful children Mae Oxford England
Thank you 😊💕
Such a shame,you rightly are frustrated,upset and disappointed on all levels. This outfit deserve your honest appraisal and you both are so tolerant and fair it must have been hellish..certainly not geared up for FAMILIES.Your kids display time after time how caring they are of each other which comes from you both. They appreciate all you do so heres to BIG FAMILIES who can show what customer service is all about.xx
A very honest account of ur day away. Such a shame. U should have got ur money refunded! X
Sounds like u had an horrendous time, that place sounds awful, is Aberdeen far to travel to from your home. Such alot of money too, u weren't to know. I hope you're all OK. BTW I love yout new family pic 😊 hope u have a lovely weekend 💗 💖 💓
Thanks Kirsty 💕💕
What an awful experience for you and your family. I feel so very very sorry for you. I work in hospitality and would never dream of being rude to my customers. Wish I could make it better for you. £270 is an extremely amount to have to pay to take your 👪 out for the day.
I am so sorry that things turned out so badly. This place sounds horrible. I am so sorry that the children were upset. That makes me the most angry. Things have been so stressful the last few years children should be able to enjoy themselves. Again I am so sorry.
Aww thanks Debbie 😊💕
That sounds absolutely horrendous.😡costs nothing to be polite . Xx
Sorry to hear about your bad day out you should get your money back
I used to work at the bowling bit in Codona's about 20 years ago, long before it is the mess it is now. It was a case of you turned up, and you paid to go on a ride if you were old/tall enough. There were bands for going on rides continuously, but you bought them when you got there and you were told which were ok etc. In the summer season, a lot of the workers were students who didn't care and not a lot of training if any, A case of this is this, do that, don't do that and then left to it. I was taken on and was supposed to be ON MY OWN with no training on how to use the computer to book in people for the bowling, the bowling manager left for a 2 week holiday and the girl that stayed (a double shift) blamed ME for the mess. The owners and managers were horrible, treated the staff that weren't in the "clique" like s@@t, and to be honest, there was absolutely no employee back up if things went wrong. The security were a bunch of bullies, sexism, racism from the managers was rife. If your face didn't fit, then tough., I hated working there and eventually left due to nasty, hateful and sexist treatment by one manager in particular, so I can tell that nothing has changed. I am sorry that your day was spoiled and hope that you choose something better for your next day out, like dragon taming or snake charming lol😂😂 I have just discovered your channel and have found it to be fun, sometimes funny with the kids chattering and adding bits, informative and realistic. Extremely enjoyable. I too live in Lossie and love the place, keep up the good work, just don't go back to Codona's 💜💜
We won’t Sally, thank you 😊 💕
Awww what a horrible experience for you all hope you manage to get a refund back from that day and definitely no need for the staff to be rude I am so so sorry xxxx
Thank you Lorna 💕💕
@@TheSullivanFamilyScotland Your welcome I love your channel ❤️
Take it further, go higher up, you deserve a refund at the least . Poor things, sending love from Australia
Yep you need to take it further, We teach our Children to be polite and respectful,clearly you didn't see much of that on your day trip. What a shame that stupid 'Jobs worth' rules totally ruined your Codonas visit. Take it further babe ,its the principle of it xxxx I'm glad you had a little grace by going to the other place x You are an amazing family 👪 take care and sending my love to all of you 💜 xxxxx Carol and gang
Thank you Carol 😊💕💕
They changed you adult prices for a child under 18! Omg this is just wrong I would send them a complaint and try and retrieve some of your money it’s worth a try zoe and Ben I’m so sorry you had a bad experience xx
Thank you 😊 💕
Omg I'd be so angry. :( I don't blame you for complaining. I have 5 children and days out are extremely expensive so I completely understand
Thank you 😊 💕
You had such a lovely time at codonas if you are old enough to pay for adult price for a ticket then surely you are an adult when it comes to Going On the Ride accompanying children etc
How disappointing when you were hoping for a great day out for the kids. Your children are so well-behaved and polite, and for them to witness such poor customer service towards their family is upsetting. As you both say, Zoe and Ben, you always try to put a positive spin on experiences, but in this case a written complaint is warranted. Keep on being the lovely parents you are, and hope the kids have many happy times over the holidays!
Thank you Carol 😊💕💕
Sorry you all had a terrible day at the amusement park. Here in the state I live and most of the states here in the USA they have rides for the younger children if they’re too short for the bigger rides. The rides for the younger children are almost the same as the bigger ones but for small children. It sounds like their customer service is trash. It sounds like they haven’t learned customer service. You also can take strollers and there is a large amount of parking that you pay for at the park. I hope your next outing is better. I enjoy your vlogs. 🥰😘😍
Thank you Amy 😊💕
Well right or wrong if there classing tkets as an adult then that would be an adult ? There usually is a height restriction for small children . Fact is these parks employ the young and they just are not bothered about customer service
Remember that YOU did not let the children down at Codona’s. Stop taking on that negativity as it’s clear that the venue was C***! Bad choice with hindsight but have a good moan and then laugh it off as a “never mention that word again” type of memory. Parents try so hard but it’s not always within their power to ensure a great experience Xxxx
I feel really bad for you thats so sad
I looked at the reviews on Trip advisor, terrible reviews!
I'd be so upset the same as you,the place sounds like an absolute joke of a place,I've been places in the past where only some of the kids can go on things and the little ones being upset but for a 15/16/17 year old not being able to go on with younger is stupid,it's so horrible seeing kids upset when you've planned and saved for the day out,and as for the smoking my absolute hate in places yes it's up to each other but even if I smoked which I never have I'd never do by other people let alone children,hope you've managed to keep people away from experiening the same you've gone through x
Thank you Kylie 😊💕
You poor things I would complain and try and get some money back x
iam in doune village so about 2 hrs for us to get there xx
Sounds an awful place ! Irrespective how many Children one takes you would encounter these difficulties !! I hope you get a full refund ! Should they have the decency!!! Good for you Zoe to speak out !! 👏🏻👏🏻😑
Thank you Pearl 😊 💕
Oh Zoe and Ben that must have been terrible for you.We know you make the most of everything. They don't deserve any visitors at all.I would put it in writing abd hope you get something back.I hope they don't give you some free tickets! LOL
Wow what a awful place! So sorry guys
So sorry for you all!
What if you were a young parent or carer ,
under 18??
(From the age of 14, I often took my much younger siblings out for the day)
They flaunted every rule possible, from civility to disability!
I hope you can take it further without too much hassle
Hope you realise there are more people for you than against you!
God bless you all. Take care X x 14
Thank you 😊 💕💕
Zoe Ben oh what a shame that company only seems to want the money if I was you I'd write to the press or TV company on how you were all ripped off on the entrance fee I don't blame you not going there again but please write to the press and tell them how you were treated so rudly love fran xxxx
I had an awful experience there a few weeks ago with my family. I tried to go into smugglers cove with my daughter in her mobility buggy and I was refused. My daughter who is Autistic was getting really upset so they let her in but then I was locked out the gate with the buggy. I asked for the manager the woman was so rude! She said if your daughter is able to play in the play area she's not disabled enough to need the buggy in the cafe. I was in shock. I asked if they took Wheelchairs they said for people with disabilities and I said that's a mobility aid, I can go get our blue badge, show you our OT assessment for the mobility aid or her risk assessment and the woman dismissed me and said no. Awful practice it's disgusting. I was offered a half refund after complaining. It didn't ruin half the day it ruined the whole experience! It's a struggle without having ableness challenged! Xx
Oh Eloise so sorry you had to go through that horrible experience, how rude!!🫢 the way you were treated is disgusting and you should never have to justify yourself like that!! All I can say is we had a similar experience and we will never go back 😕💕💕💕
@@TheSullivanFamilyScotland we have no intention to go back. No people skills in the place. Xx
Felt so sorry for your day out you should be refunded it is a lot money to spend on a family day out to have been short changed like that. X
Thank you Sheila 💕💕
Sounds like a rip off joint - one for the consumer programs to highlight
I hope you can get your money back what a horrible place!
You should write a letter of complaint x
I am registered with the state and federal gov't, they know I'm disabled. physically and I have a form of high functioning autism called Asperger's syndrome. I walk with a walker. I have a personal care aid coming in three days a week, and I go to kidney dialysis three days a week for 4 1/2 hours.
For some reason customer service has gone out the window. Sorry U had such a bad experience
What a disastrous day, I would of complained as well and it’s not something I do unless it’s really necessary like your day. Really dislike rude staff.
Same Viv 😕 💕
Years ago when my twins were 5 we went to Butlins and the girls were so excited, we waited to get on the ride one daughter got on then the man running the ride stopped my other daughter from getting on . She’s too tall for this ride he said, I said what ? they are twins ! Granted she was slightly taller but come on .No sorry not allowed.Talk about a jobs worthy I was fuming, so I know where you are coming from.
Hello Sullivan family, this is just a nightmare day for you all. I think you were very tolerant longer than me as I would have flipped long before you. This is disgusting. They should have been doing their best to help you with the children not have a couldn’t care less attitude. I am fuming just listening to you. So sorry about your day. Take care and enjoy your next day out. Xxx
Thanks Gail 😊💕💕
sorry you had a bad experience sounds horrible 😕
morning guys doesn’t sound nice for you all