VAN CLEEF & ARPELS Blue Agate Vintage Alhambra UNBOXING | kimcurated
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- เผยแพร่เมื่อ 16 ก.ย. 2024
- VAN CLEEF & ARPELS Blue Agate Vintage Alhambra UNBOXING. EVERYTHING YOU NEED TO KNOW ABOUT VCA BLUE AGATE
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In this video I share with you my Van Cleef and Arpels Vintage Alhambra 5 motif Blue Agate bracelet.
It is stunning in person, I wasn't a fan of Blue Agate until I saw it in person. And I didn't rush to the boutique to ask because I always thought it was rare. I am delighted to finally call her mine.
I LOVE how the stone is translucent which I forgot to mention in the video. That's where the glow comes from. Light penetrates the stone and brings it to life. I love how it looks different throughout the day. All the shades of blue are beautiful you can't go wrong with any of them.
I do not have to explain the reason or occasion as to why I'm buying something. All VCA purchases are for a special occasion. That SA is horrible. I do not recommend the Collins Street boutique.
I am someone who loves classics. It's all about the design and quality. I am always willing to pay more for something that is original and is of high quality. Yes I have expensive taste however these things will never change me or define me as a person. I will never ever look down upon someone who has less than me. I work hard and pay for everything with my own money.
Please note some of my images have been blurred to remove private details.
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Kim
enjoy!
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My name is Kim, I was born & raised in Melbourne, Australia. I Love making videos on Bags, Jewelry, Fashion, Shoes, Luxury Designer, Shopping Hauls & Tips on Sales, Reviews & Comparisons, Vlogs, Lifestyle, DIY, How to, Beauty, Skincare & Makeup. If you enjoy my content I would love it if you would join the family & SUBSCRIBE. It’s so lovely to meet you.
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#vancleef #VCAvintagealhambra #vancleefblueagate
![[REAL vs. FAKE] VCA Vintage Alhambra Bracelet - Comparing SUPER-FAKE to Genuine | My First Luxury](http://i.ytimg.com/vi/5b5Xq1halS4/mqdefault.jpg)
Maybe it’s because I’m a Black woman, this treatment is not a surprise. I’ve been treated worse. I just leave and don’t go back. I’m not giving my money to rude, disrespectful people. I’d rather patronage a business that is respectful a d polite. There is no need to be rude. It costs nothing to be polite. No one is asking to be treated like royalty. Just basic decency.
I love the color of your bracelet. It’s beautiful.
Fashionable Lena I’m so sad to hear you get treated this way because of the colour of your skin! This is absolutely appalling!!!! 😭😭😭
What has this world come to! Common decency and respect doesn’t cost a thing!!! 🥵🥵🥵
It may not make sense but I will do the exact opposite. I am also black and I often find myself being the only person of color in high end stores in the US and when I travel to Europe. If I get a whiff that someone is looking sideways at me, I’ll buy something. It’s always something I like but may not have purchased. For instance I was in Goyard in Milan. I bought a beautiful orange bag just to show them the next time “ you never know”. Silly maybe but it works. When I go back, my name is in the system. I also tell myself, “ they are WORKING for me”. The best revenge is living well! You my dear look to be living well☺️ Enjoy that book and that gorgeous bracelet.
@@volleyrunner1193 Very well said.
Fashionable Lena I don’t know if it is race necessarily. Luxury store employees are no longer trained well, and they treat customers like cattle. They try to get people in and out as quickly as possible, or they act like they are being bothered to help customers. Shopping in the morning on a weekday when the stores aren’t so busy might help. I’ve given up on VCA, because no one is ever working at the VCA boutique at Neiman Marcus in ATL. 🤷🏼♀️
I’m white I’ve had the same experience in Chanel they were so rude to me that’s why I don’t shop there
I also felt that when one of the SA in Cartier didn't give a travel pouch for my love bracelet. She said that i cant have that pouch as this is only for VIP clients! Like WTF! after that i emailed the Cartier directly and in 1 week they gave me a pouch that it should be included in my purchase.
You dont know what happens behind the scene. S.A must have gotten instructions on their pre-shift, to limit the giveaway of pouches that they as they are short of stock. They were prolly instructed to give it to vvips that day because its limited. Guests, like you, wrote a letter and complained to the director or higher up. Of course, their gonna kiss your ass saying that it should come with the purchase not disclosing to you, that their own management team instructed the s.a.'s otherwise. Blame the higher ups and management of the store, not the s.a.'s. They are just pawns and scapegoats. They couldnt care less about those pouches. They just follow instructions. They get nothing from those pouches either. If they dont follow instructions, guess what happens to them. COMMON SENSE. Time to use the brain.
I don’t understand why some SA’s have so much entitlement. They only have a job because of clients like yourself who continue to support the brand.
Jen C 💯💯💯
I think some of them hate their lives and are jealous. Or they are quick to judge and think if you’re not a billionaire, you’re a nobody... it’s completely rude. People should never assume anything or treat people differently. I mean, why work in luxury retail if you can’t do your job?! Losers.
I’m part of a luxury bag group on FB. Some have said SA are trained to be that way sometimes 🤷🏽♀️. Turned me off to luxury.
Supervisor's instructions. Store policy! What can you do? She had to tell the supervisor in the back that this entitled guest want it so bad and even said its for her anniversary and wanted to feel signal. S.A. got a go signal from supervisor. Entitled guest then thought s.a. lied. Who's more entitled in this scenario?
@Jen C, to answer your question: S.A.'s dont get anything out of keeping those stuff from guests. They were instructed to do that each day of pre-shift. And when an angry, entitled guest make a fuss, they make the s.a.'a look bad by breaking their own instructions to appease the entitled guest so they can shut up and leave the store.
The SA probably couldn't afford one of these bracelets herself . Jealousy!
Agreed she seems miserable
I had to laugh at the outrageous claim that you'd have to spend 100k just to get a coffee table book that costs $45 on Amazon.
I would have said: you know what, i will buy next time when Chris is available, bye! I hate to be looked down, i am a very casual wear woman but i love my handbags and jewelry pieces. I only buy in places where they treat me like a normal human being or make me feel special but i would never buy from someone misstreating me... lovely piece, enjoy it in good health ❤️
Yinglin agree I wouldn’t give her the commission
I totally agree! If I don’t get the proper service when I’m making my purchase I WONT RETURN TO THAT LOCATION AND.... I’ve even returned items when I learned SA talked about me behind my back and purchased elsewhere. Use the power of your wallet to let them know it’s NOT OK!
oh maaan, the behavior of the SA was so uncalled for. you're right, the special ribbons and fancy shmancy stuff may seem miniscule, but its literally what we pay such huge sums for!! you seem so lovely and your smile is contageous, i can't imagine how any SA would ever manage to be so condescending n mean to you. the text message she added later doesn't make the behavior okay, but it's good that it kind of rounded off the experience with an attempt to save it! thanks for sharing Kimmy!! 💖💖
katie kadel babe you’re 100% spot on with her trying to round off the experience with the text message!
Because with the MOP bracelet I bought from her I got no text message at all!
Hope you’re having a lovely day xox 💖💖💖
I would have complained. When you’re a customer you should be treated like royalty. She was extremely rude to you and I would have reported this!
Oliver Harris she was extremely rude and I totally forgot about it when she gave me the book 🤣🤣 but then when I filmed this video it reminded me of how rude she was 😝😝
That lady SA sounds like a failure and an embarrassment to Van Cleef. I feel sorry for you to even have to endure that. Beautiful choice!
lpngjas thank you 🙏💙
Sorry, said Yeah we don’t do that, a manager heard her and said let me check if I have one that I could replace, she made me feel like a criminal, long story short I left the store buying a $30k watch and a $25K ring but made it a point to buy from the SA that was kind to me.. I don’t understand how some SA can be rude like that..
Joe Plana oh no I hope those bad feelings aren’t attached to your watch and ring. The manager should have given you a refund so you can spend your hard earned money elsewhere. Or to come back another time with another SA. Unacceptable behaviour!
I also don’t understand how some SA’s can be so rude. We shop luxury to celebrate. Doesn’t matter what the celebration is we don’t need to explain it to them. Could be for a work milestone, birthday, anniversary etc etc.
They’re supposed to be there to make our experience enjoyable that’s why we pay the big bucks 🙁
Luxury isn’t so luxury anymore. We pay big money to be spat on. How LOVELY!
Gorgeous bracelet! Happy 1 year anniversary- I’ll be celebrating mine this year too! I had a similar situation at cartier- I asked for a pouch for a love ring I got and the SA was so rude and gave me some off brand red pouch and had the audacity to lie to me and tell me that this is their new design. I told this to an SA at a different store and they were appalled! you are 100% right; we pay a very marked up price for luxury goods- the experience should be pleasant and memorable!!
lipglossanonymous happy anniversary to you too for later this year 💖🎉
Oh dear why do SA’s snap. Luxury shopping should also deliver exceptional service it’s all about creating wonderful lasting memories and lately this the of behaviour is happening much too often 😣💔
lipglossanonymous yeah the lying is really shocking
So sorry about your treatment!! I’m glad that you stand up for what you wanted and deserved . Well done my dear. Happy Anniversary
I’m so glad you stood up for yourself . I know your a nice person and it has stuck with you because you probably felt hurt that you even HAD to say anything to her. I’m sorry girl
It happens everywhere including LV and Cartier stores nearby my home. These luxury brands should have a training for these unprofessional SAs. We are clients who spend our hard earned money, and they should do their jobs properly instead of showing the rude and jealous behaviors. You are so sweet and kind Kim. I would be mad if I was u.
I've yet to have a bad experience at Dior. The customer service is amazing and even if you're just looking around, if you're interested in something, they'll take down your details and follow up after your visit.
It’s stunning! The color just pops and goes so well with your skin tone. That SA should not have said that. It definitely would have made me feel horrible. You are actually really nice to have given her the sale! You are absolutely correct that every single book, box, ribbon, tissue paper is included in the price times ten, probably more! We should be able to ask without them belittling us. Congrats! The bracelet is stunning on its own and I don’t think the matching necklace is necessary at all! Happy anniversary! 💙💙💙
KK LVoes CC thank you so much hun! I’m so in love with it. 🥰🎉
So true I felt very belittled. But I forgot about the way she treated me until I filmed this video and it brought back the memories 😣
Congrats on your wedding anniversary! Sorry to hear about the terrible SA experience and I think your response was very classy. Personally I would message Chris and let him know that you were disappointed in your interaction with the other SA and that going forward you would like to shop with him. That way, he knows how you feel and won’t hand you back to what he must have assumed is your regular SA.
OMG! I can't believe she didn't want to give it to you! It costs nothing to her! Congrats on 1 year and the bracelet is beautiful! 💕
She's The Posh thank you sweetie! 💖
YAS babe!!! This is now yours! Congratulations on your anniversary & on scoring this beautiful piece. Thanks for sharing the color difference on different sets and love how pretty it looks on you. enjoy😍💖
My First Luxury thank you so much babe! I love it! You should get one too. It’s so pretty 💖💖💖🎉🎉🎉
You are worthy and beyond! The blue is to die for babe! Happy Anni xx
Chloe Dang thanks babe! 😘🥰💖
I should have done what you did and made a phone order 😆
Xox 💖💙🎉🎶🥂🍾
MY GOODNESS KIMMMMM!💙💙I love your new bracelet!!! I have to agreee with you, photos don’t do it justice! I saw this in the boutique and my Jaw dropped!💙💙 Hope you enjoy your new gift! Happy Anniversary babe!! & 💯 I would have been pissed if my SA said that to me!! Next time give your business to the guy with the cute smile! Lol😂😅 Gina❤️
GinaLvoe aww thanks babe 🎶🥂💙🎉
He’s definitely getting my business next time bc I want to see that cute smile 😅😝😘💖🎉
I have had quite a few experiences with VC&A, and they have all been wonderful. I especially love my Sales Associate in Las Vegas at the crystal shopping center. She even arranged for my husband and I to tour Le’Cole workshop and school in Paris. Which was the most AMAZING experience!
I couldn’t agree with you more! I’m a huge believer that if your buying an ultra premium product you are entitled to everything that comes along with it! Including a coffee table book that literally cost them penny’s to produce! Sometimes I feel the attitudes of SA’s in luxury stores really interesting because I’m here to shop buy a luxury food at a premium price I believe premium service should be maintained at all times! I would have been offended also! It takes away the joy of luxury shopping when SA’s have a chip on their shoulder xx the bracelet is gorgeous xx
KiM you are way to nice...I would have asked for the 1st SA to assist me or I would have walked out.
The money we spend in these places is ridiculous, they should be going above and beyond for the client...if all clients start walking out when they feel that they are not being treated right or lied to these Luxury houses would be changing their tune.
I have done that several times, I prefer to lose out on something then to give them my hard earned $...Maybe I'm just stubborn 😂
Regardless my darling you have acquired a magnificent piece, enjoy. Hugs from Canada
Luxgranny Grace thank you lovely! 😘💖
I should try the walk out method next time! Hahaha sounds great! I def will try it next time. Her type of attitude is beneath me and I won’t let people like that ruin my day 🥰🥰🥰🎉🎉🎉
I think we've all had experiences at any store and it makes you feel horrible and I feel like sometimes you're still taking back you don't even know what to say , BUT situations like that I think make me ready to react , I also have to feel is it because I'm younger & I'm half black or if it's everyone ( which is so wrong and was just something I would expect before and once my family and I shop somewhere everyone knows us and are nice super nice but yeah 😑 I don't think everyone knows they do it )
Im so distracted by that m/l classic caramel dark beige color!..we need a seperate video on that beautiful unicorn bag💜
Gail D def have to do one TFW xox 💖💖💖
Yes I completely agree with you when I buy a luxury item I expect all the perks that come with it, such as books, catalogues, extra pouch’s,
That blue agate is absolutely stunning!!! Congratulations on your new treasure Kim!! 😊💙💙
Yellowchicroad thank you my dear 🌟🌟🌟
Hi darling, happy one year anniversary and I am so happy for you. That bracelet is stunning and the color is breath-taking, it is so beautiful on you. Enjoy it my love!!
Sabrina Shekofteh thank you so much my dear 🥰 I love love love it 💙🎉🥂🍾
For a high end luxury brand they sure are cheap about their cloths. I mean it should come standard with every purchase. I also spent $5700 at the Collins, Melbourne store and the Store Manager told me they’ve ran out, .... what a load of bs. How could a jewellery store run out of cloths. It’s like Starbucks ran out of coffee. If that’s their tactic to get customers to come back then that’s appalling. I gave up trying to ask for a travel pouch. Love you and happy anniversary 😁
Oh such a shame you didn't get a cloth and travel pouch with your purchase! It's a load of BS. They never check stock to order more in when they are low on stock. Aww thanks babe love you too! Thank you Thank you XOXO
Such a beautiful bracelet. Your experience at the store is why I like online shopping. I always feel looked down on. I love both your VCA pieces, they’re exactly what I would choose. Hope you enjoy them.
Lil Rockapotamus thank goodness for online shopping! However VCA Australia currently doesn’t offer online shopping which is a shame bc it would make life so much less stressful 😝
#saynotoSAabuse
You have the bigger heart! Focus on the positive vibes and purchase. The agate looks awesome on you 💙
she needs to watch your bag and jewelry collection! congrats on your anniversary! ❤️💖❤️
maria elvinia hehehhe thanks sweetie 😘💖
A lot of the SAs will try to short what they consider to be ill informed or low information buyers by shorting them on little things that more assertive people will insist on. I think they do this because they don't get paid enough money to afford the things they are selling and so they try to rack up little "freebies" at customer's expense. I've had this happen with a Chanel sunglasses case once for example...she asked me if I wanted "either/or" out of two options which are both meant to come with the sunglasses.
beautiful bracelet 💙💙 happy anniversary to you Kim 🥰🥰 I love your videos
It's stunning, Kim! 💙Congratulations on your 1st yr wedding anniversary! 🥰💋
JJ L thank you so much sweetie 😘💙🎉
I worked in a tiny chocolate store when I was a teenager, and every single box, no matter the size, was packaged with love, care, AND RIBBONS. You’re buying a $5000 bracelet and they can’t stick a premise bow on there!? Madness. What kind of adult acts like that!? Oh and your braces suit you so well hun! I’m 25 and about to get my pair and I’m so worried I’ll look 12 again 🤣
Aww thank you so much! Braces are so much fun! Good luck on your braces plus you'll look cute too heeehhe xox
The SAs always play games at VCA. I made three purchases last week. The SA stated if I didn’t purchase two more I had tried on for consideration she would ship it out that night and wouldn’t be able to ever get in my local store again. A few days later she text me they were getting more in if I was still interested in them.
Summer Rae Hayes that’s disheartening that they give you ultimatums like that. That’s not nice at all 😕 I hope you get better service from now on 🙏✨
HOMG this blue agate is SO nice! :O!
Jessvidsful thanks lovely 🥰 This blue will suit you. Def try it on see it in person 😘💙🎉
@@kimcurated hehe indeed! what a dream bracelet! ^_^
Happy wedding anniversary! That's awesome!
Ha Trinh thank you 💖💖💖
Congrats on another gorgeous piece Kim! I'm so sorry that you had a bad experience with that SA! Definitely agree that smalls things like ribbons and coffee table books don't cost the SA's any extra and make such a difference to our shopping experience, especially considering you spent a decent amount of money. Hopefully you won't have to deal with her in the future. I can't believe you had such a hard time getting something as simple as a cleaning cloth as well!
Looking forward to more of your hauls and unboxings =)
itshappydays thank you so much my dear 🥰💖🎉
Little touches make a huge difference and doesn’t cost a thing 😄 I def won’t buy from her in the future. She’s lucky I haven’t made a formal complaint to head office.
💙💙💙🎉🎉🎉
Happy anniversary. Beautiful bracelet. Love the blue.
Love Luxury handbag thank you so much 🙏💙🎉
So glad i came across your video kim! I was planning to get their mother of pearl necklace after the lockdown. Maybe I will be going to the VCA Chadstone.
Wow, so good to see you again!!! 🌹🎁❤️
Pat Cannedy hi my dear, I hope you are safe and well xox ❤️🌟✨😘
She's not worth it so don't think about it too much and don't upset yourself on your special day, just enjoy it! Happy 1st wedding Anniversary my dear. Cheers 🥂
NancywithStyle Thank you so much 😘💖🎉
I was unbothered until I filmed this video and then sharing how I got the book it brought back the memories 😆 from reading the comments I’ll def turn my back and walk away or ask to speak to the manager.
I thought it was amusing because she made a fool of herself and shocked herself with her own petty behaviour! 🤣🤣
TFW have a lovely day 💖💖💖
Those books dont cost anything to the S.A. But the supervisors may have instructed them to give it only to selected vvips. And when she checked in the back, she mustve explained to the supervisor what youve said about anniversary and how you were really trying to get it, thats why she got it cause she got a GO signal. Sometimes rules of the store may make them seem obnoxious. Thats prolly why Chris gave her to you. He knows you. He knows her. You should know you too. REFLECT!
Congratulations Kim xxx I remember getting dressed to come to your wedding, you were a magnificent bride xx
Bits 'n Bags aww Thank you so much for being there on my special day 💖💖💖
Congratulations 😍 I love the blue aget 💙💙💙 it’s definitely in my wishlist 🥰😻
pink lux thanks lovely! Def check it out 💖💖💖
You are an elite client darling ❤️. Stay classy, love and light.
Mwa Ka thank you my dear 🙏💖🎉
This is a nice blue❤ I just bought the magic gold Alhambra long necklace for my future daughter Inlaw. It’s beautiful. Congratulations 🎉🎉🎉 Happy Anniversary
Can you do a review on the book
Michelle Maya great idea thank you 🌟
I hope you reported that SA , it annoys me when luxury companies have bad customer service
That is appalling service!!
If that happened to me and I wanted to continue to be a customer I absolutely would not allow that SA to wait on me. I would ask for someone else and if they weren’t available I would wait until they were or make an appointment. Congrats on the bracelet, it’s beautiful!! 💙
The bracelet is beautiful Kim. And I totally agree with you about the SA was being so rude. I would def not going back to her next time.
Thuan Nguyen thank you dear 🥰
I will not shop at that store again. They don’t know a thing about customer service! 😪
You’re paying for a bracelet that costs the same as a Chanel bag only to be treated like that? I don’t understand why these high end SA’s are so snobby towards people who CAN actually buy something that expensive. You’re nicer than me. I would have either asked for another SA or just went to a different location. It’s a shame that you get better treatment at a Target than a store like this.
Olympia777 target for the win! I love target! 💖
VCA on the other hand 🤢😂
Hi Kim! I'm new to your channel and loooove your videos about jewelry. Can I ask where your bangle is from which is covered with diamonds.
Congrats on your anniversary🥰 as well as on this gorgeous VCA piece!
Lesley Adina thank you so much sweetie 💖💖💖
I loved your video!! Thanks for sharing 💞
Thanks for watching! xox
No is the 1st word most infants learn,some never get over that phase. Literally!
I have the same bracelet. I love it. so elegant
Ewelina Garncarz yay twinning! Love the blue 🌟🌟🌟
Totally agree with you about boxes and ribbons, why these SAs holding them like they cost thousands? Same thing happened to me for the Christmas camellia from two years ago at Chanel, I purchased at least 5 items from same SA, usually when you purchase from chanel you got one camellia on the box and another one the shopping bag, the SA would only give me one, even when I ask should I suppose to get two? He said no! They are short even for the normal one! I know someone who bought small card holder at the same store a hour before, got two special holiday camellia. The lies… 🙄
Dear Kim, I miss your videos, especially those about Van Cleef & Arpels jewelry. They were always very informative, like this one, you gave great tips. I wonder if you could do one more on your collection please, show us how time treated your jewelry ? I've recently bought the mother of pearl Alhambra bracelet (still can't believe I've spent that much money on myself, but it's soooo pretty !) so I can only drool in front of yours, lol !
Aww thank you so much for your feedback & a big congratulations on your MOP Alhambra Bracelet! You’re so worth it! 😍💖🍾🥂🎉
@@kimcurated Merci 🙏
Omg i can't believe that sa said that to you! I would be like..oh im not buying then.
It really is a stunning bracelet you have got good taste. The SA job was to make this a very good experience. This was such an expensive purchase and she’s not qualified. I’ve worked in a boutique selling gold and diamonds. The extra attention and how you wrap the item in a nice box and yesss with ribbon is just how it supposed to be done. Be happy for the costumer. They have worked hard for the money.
Kim can you please tell me where I can buy the diamond bangle? You’ve mentioned on your other video you got that for your 18e birthday but where is it from? Ik hope it’s nog only available in Australia because I live in Europe. Thanks in advance
You’re a great salesperson. I want to buy that book and necklace. Does the book have a dust jacket?
P L the book doesn’t have a dust jacket ☺️
kimcurated Thank you for the quick reply! Just bought the book, new!
Kim you’re such a doll. So sweet and classy. I’m so sorry that happened. Next time go to Chris only lol. Enjoy that beautiful bracelet. Take care babe
Thanks babe xox
I LOVE LOVE YOUR videos btw! Just bit Covid bullet and ordered my first piece online - the Alhambra Vintange necklace in Onyx. I so agree with you about being treated to the 9s. She’s passing unconscious bias about you perhaps? That’s sadly happened to me at Chanel! So it happens. Sorry Girl. Glad you have such a positive outlook on things. Kill em with kindness! You Picked a beauty. Congratulations ❤️
I had the similar experience when I went into lv recently for the first time... when they said no it’s just no, you can’t... I ended up purchasing an item but I felt awful coming out of the store
I think you should be more loyal to your SA in the future. If you know there's a SA that you bond with build that relationship. They will reach their hand out whenever you need something or want anything. I worked at luxury brands and nothing is better than a loyal customer.
OMG it’s gorgeous congratulations
Juli Christie thank you! It’s a very surprising pretty pop of colour 💖💖💖
Its so pretty! The blue is stunning 😍 I totally agree with you about the SA. I will purposely not purchase something if I am not vibing with the SA or even just the way the whole experience is going haha. Enjoy your new bracelet xx
Hayley Cronin thanks dear! 🎉🎉🎉
I know for next time to turn my back and walk out 😆💖
I loved your video, you are a beautiful person, much success for your channel. Greetings from Mexico City. new subscriber. MUCHAS FELICIDADES.
Thank you so much 🙏❤️☀️
Sorry, but when you sit and go through with the purchase with the same SA after being treated like that you almost condone their behaviour. I would have absolutely stood up and gone to another boutique or at least bought from another SA. She did not deserve your sale
Elle Salagaras I def don’t condone that type of behavior and maybe I should have kicked up a bigger fuss but I know it would have made me even more angrier that day and afterwards more so. I’m glad I didn’t.
I was there to have a good time and I’m not letting anyone rain on my parade. If anything I would complain to Headoffice and her manager.
However me explaining to her in a way so she understands and not losing my cool at her made her realize she was being very petty and she felt quite embarrassed afterwards 🤭
Hehehe thank you for watching 💖💖💖
kimcurated You are classier than I!😉 I’m glad you still had a good experience out of it xx
CONGRATULATIONS Kim and hubby on your 1st year anniversary - what a truly beautiful way to remember this milestone. As for that SA, omg her behaviour (outright lie, helloooo) and insulting/offensive words are unacceptable. Regardless of the occassion for this purchase, even if it's a just-because buy, she should treat EVERY SINGLE customer and EVERY SINGLE purchase, big or small, with class, respect and politeness. SA like that really brings a brand and experience down. I would have just bluntly asked to be served by Chris then and in the future, i really don't think there's anything wrong with that. Hope you won't let her gross level of service taint your special purchase. xo.
Joanne Chew aww thank you so much sweetie! We had such a fun time away celebrating 🥰💖🎉
I think she’s so used to the pricing that a $6500 bracelet feels like $6.50 price to her. But it’s true that no matter how small a purchase it should def be treated with love and respect 🥰
Never judge a book by its cover 😉💖😆
I think you highlight it perfectly, could you have used one of your older dust cloths? No, because when you're paying thousands for an item that's not really worth thousands, you expect all the associated perks. So, yes you should receive a nice box, with pretty ribbon, and excellent service because you're paying a premium for an item that probably isn't exactly worth the sticker price. It's unfortunate that you had that experience and hopefully it doesn't continue.
that would never happen in my boutique, I am definitely not a shy customer as well and no one should be. when the SA's switched you should have said no, I do not want to continue if its not you `Chris , I will comeback when you're available. or tell her off, its not acceptable and this is too rude. I;m given these cloths and travel pouches literally every time I go in and they offer extraS. the ribbon is a given not something you need to ask for! please do not be shy,!!!!
Just found your channel and LOVE you! Love another Melbourne luxe lady. Can’t wait to watch your other videos/vlogs. Was the S.A lady in the CBD a little polish looking or a slight accent? I think I know who you were talking about 😂
I just started my research on VCA jewellery and i wanted to listen to you since you are from Melbourne like me. Mmmmmm is it just me or is there an issue with SAs at the luxury stores here in Melbourne ? I was told that i wouldn't be able to afford a Chanel WOC at Chadstone store few years back and i didn't shop with them since.
I think I would have left the store. I would have waited until I found a blue agate bracelet at a different store OR I would have come back to that store on another day when your favorite SA Chris could have helped you.
Yes, Kim I would be OFFENDED!! Especially after spending $6500.00!! I totally understand if she is unable to give them out due to a person not spending a certain amount. Maybe she would get in trouble or the management had told the SA’s previously they should only give them out if a client spends a certain amount. As a customer I wouldn’t want anyone to get into trouble for giving me a book. On the other hand there is a polite way to word it so your not making the client feel a certain way. Unfortunately, it’s the companies fault for even placing her in that situation. Everyone one should be able to have a book!!! Your spending a lot of money aren’t they supposedly selling high end jewelry as well as service.
Hi Kim!! Happy Anniversary and congratulations on this beautiful bracelet!! It’s so gorgeous and it’s a perfect color on you! Don’t pay no mind to that SA, she is just miserable. Next time just ask for the other gentleman to take care of you cause you are spending your hard earned money and you should be able to pick and choose who can serve you. Anyway loved your videos!!
kim shi thank you dear, I love the bracelet and can’t wait to wear it 🥰💖🎉
I would have been offended, especially after I had purchased their pieces several times. You were very patient imo.
These SA need to start treating people with more respect, we are keeping them in jobs by purchasing no matter how big or small the purchase is. Its a bit like the luggage tags at LV depends who you are as to if they will give you one. I recently went in to Cartier in Chadstone with my Mum to try on bracelets and they gave me the best service ever even though I made it clear I wasn't purchasing. Thanks for sharing.
Shey Jones hey there neighbour! I agree! 💯
Even if we don’t make a purchase today there might be one in the future, that’s why it’s so important to be nice, it’s free and works wonders 🥰
I love Cartier Chadstone they’re very lovely in there TFW 💖💖💖
Hi gorgeous I am new subscriber to your chanel!! I really understand Perfectly because I have a No SA at Lv
Vicky Medina thank you darling 💖 LV have much nicer SA’s. I hope you find a really lovely one who looks after you 👌🙌💖
I love your bracelet stack!
Cindy Felicia thank you 💖🌟
The bracelet look really nice on you!
I love you go through the whole process of the purchase. Such an informed video. Thank you. I definitely agree the SA did not show you the customer service you should have been shown. A shame that she did that. They should never speak to their clients regardless of their purchases like this.
Rude! I have a bracelet and necklace on my wishlist but I'm planning to drive across state line to purchase because of the customer service. Congrats on yoir new piece.
Christy Ling thank you sweetie! Yes def go to an SA who is deserving of your time.
Wishing you have a magical experience 😘🥰💖
Hey Kim, congratulation on this blue beauty, OMG she is gorgeous!!!
Sorry to hear about your experience...
Thank you so much 🙏💙
That’s really disappointing what happened to you. I have never been treated that way when I visit Van Cleef. In fact they do not hesitate to give me plenty of perks. My SA has always been super sweet and I look forward to each visit. You just need to find an SA that you are comfortable with. Unfortunately in the luxury retail industry there are a lot of snobby sales reps so do not take it personal and ignore those types. Congrats on your beautiful bracelet!
I was apart of a luxury bag FB group. A few SA said they are trained to look at people shoes, bags, and jewelry to determine whether or not you have money and treat you accordingly based upon that. Also,some treat you crappy because rich people expect that from what they said. Whatever the logic is, I’m completely turned off. I just thought I would share since a lot of folks are put off by SA behavior. Either way, being rude never pays in my opinion.
That’s is sad that such a prestigious company would do that. I come fr a banking field and some of our riches clients wore reg t shirt and jeans. You wouldn’t know they got millions by judging their clothing. Also I was just at VCA yesterday and I had on my Rolex and my stacks of Cartier bracelet and still got treated like crap. The old lady SA was so condescending to me. The way she talked to me was as if I don’t know anything. She told me that the agate bracelet is stronger than my MOP and that you can shower w it. Lies. She was simply trying to make a quite sale. Really sad SA are like this yet we keep buying because we love the jewelry.
You know , if you purchase an item they have to box it with rubans included , again in my country they do so ' France. You should not have gone through this dilemma. These girls need to go to a seminar in how to represent the company. In San Francisco they offer champagne from Cartier when I purchased a pair of sunglasses . And VCA does free booklets, mind you I was wearing a Magic 20motif Alhambra that day. But it happened also in LA, Rhodeo Drive as well.
Du savoir faire c'est ce qu'il manque dans l'apprentissage des vendeuse Americaine. C'est un vrai problème, la compagnie de VCA n'est pas en faute mais l'individuel.
you look fantastic with the blue agate stone!!! it brings out nice cool undertone you have :)
I have a guillochet and malachite to layer- now I am thinking getting the blue agate or a mother of pearl!
would you have any recommendation?? :)
and yes I also agree about the SA being absolutely rude. (Jealousy for sure and no need to keep bad feelings from a toxic/jealous type of a person)
J Yang hi lovely thank you 💖 I recommend both! However perhaps go for the blue agate so you get to choose the blue before it sells out just in case it might suddenly be limited edition or hard to get
MOP is classic and something you can get down the line. They’re so addictive I want them all! 😆💖🎉
Congratulations and happy anniversary my dear!!!🎉🎊🎉 Wishing you a lifetime of continued success and happiness😘 😘😘.
I am so sorry that happened to you. What a terrible SA!! She is extremely rude, offensive, and lazy, not to mention, a liar! You didn't have a good experience with her the first time, and this one was worse. I would not give her the time of day, let alone a sale. I completely agree with you, the service should be nothing short of amazing. I mean, the best of the BEST, period. Your bracelets are beautiful!!!😍 Take care, and stay safe and well. ❤️
Congrats Kim! It is beautiful! VCA strikes again with the below mediocre service! The missing ribbon and cleaning cloth haunts me every time 🤪 she was extremely rude, totally unnecessary to say! Not to mention you spend a fortune so I consider you an elite! Happy wedding anni xx
rachel vorakoumane aww thanks hun! 😘💖Yes VCA strikes again! 🤣😝
I swear you are too nice. I would have spoken to the manager and refused her to SERVE ME. she is there to serve, get her commission and thank you for the purchase.
Absolutely loving the colour ! Would you mind sharing what was the final price for it?
This SA is so rude though! Should have told her, "You know what, I would rather purchase this from Chris!". But super happy you got that lovely bracelet and also the coffee table book! And omg, your bracelet is absolutely gorgeous!!! One day I wish that I could get the 5 motifs bracelet too!
I just bought my first VCA 1 motif Grey Mother of Pearl necklace from the Sydney CBD, Australia store just over the weekend. My SA was a really nice and lovely person so I actually did asked her if she had the coffee table book but she mentioned that unfortunately they have ran out of stock on it cos she mentioned this was the 2019 edition one but maybe next time when they have it I can request for one again. She did end up giving me the Alhambra catalogue though so was still happy and thankful. Not sure if it was the truth but at least she said it in a really nice way. I didn't really expect much since it was my first ever purchases from VCA but maybe in future, when I build on my collection from this brand I may be able to get my hands on them :P haha...
Congrats Kim, absolutely stunning and. happy anniversary 💙. Not her again! She's out of order and needs a bit of a reminder of what her role is. She flat out said you weren't worthy of a book after spending a few thousands on a bracelet. Anyway, I'm glad it worked out😍
Alliah MaC thank you dear Alliah 🙏💙 Terrible service and I’ll def turn my back and walk out of that ever happens again. I’m never buying from her again that’s for sure 😆💖
Happy anniversary Kim!! So happy for u that u finally get ur hands on the Blie Agate!! Congrats babe!! I think getting the necklace may seems a bit too much, but earrings will be nice to match the bracelet off 😊😊
I would definitely not be happy with what the SA’s comment. To me, customer service in luxury line is very crucial. We are not paying peanuts...but of cos I don’t mean that we can be rude or unreasonable to them. She should have be more tactful, Cos her comment really would have pissed many off. Some of these SA have this ‘superiority vibe’ Cos becos they are working in the high end boutique, but they forgot that we are the ones that pay their pay check.
This coffee table book is being sold on amazon for $45..... so she must be confused if she thinks ppl need to spend over 100k to receive one as a vip client. She sounds like an ass .... sorry u had to deal with her. Your bracelet is gorgeous!!!! Happy anniversary 💗💗
Yevgeniya Mirkina thank you dear I love the bracelet! It’s such a stunning blue 💖💖💖
Hehehhe the ass comment 😆