How do you follow up on a supplier corrective action request (SCAR)?

What are the best practices for follow-up with suppliers on a SCAR?
Should the supplier be required to initiate corrective actions the first time they make a mistake?
Should the supplier complete your form or their own?
How long does the supplier have until a corrective action plan is required?
How much time should the supplier have until the corrective actions are completed?
What do you do if the supplier refuses to implement corrective actions?
Consider asking your suppliers to provide a quantitative effectiveness check:
medicaldeviceacademy.com/capa...
You can also ask them to host a live Zoom meeting and show you the changes they have made in a live video from their mobile device. This also can be used to perform investigations when the supplier is having trouble identifying the root cause.

[@hansmortensen5668]

Thanks, this was helpful for me making some next steps.

[@MedicalDeviceAcademy]

Glad it helped! Please let us know what other topics you would like us to cover in the future.

[@rajashekargundala5295]

Just found your channel and you have a wealth of knowledge right here. Great video.

[@MedicalDeviceAcademy]

Welcome aboard! If you have any suggestions for new content, please add a comment. Don't miss our live-streaming on Friday's @ 12:30 pm ET.

[@patestrella7131]

Nice presentation. How can we cancel the SCAR?

[@MedicalDeviceAcademy]

"Cancellation" of a SCAR is could be interpreted a couple of ways. If the SCAR is closed, you would update your CAPA record to indicate all actions were implemented and the SCAR appears to be effective. Then you close it. You can also send that information to the supplier to include with their CAPA records.
Another possibility is that the SCAR was opened and should not have been. In this case, you would amend your CAPA record to explain why it is no longer needed and the record is being closed.
If you no longer need a SCAR, do not just delete the record. The CAPA records will be out of sequence and either an auditor or an inspector will ask where the record can be found.