The art & craft of the interview: How to deeply listen

The coronavirus pandemic has forced journalists to collect their stories from afar. Conducting an in-person interview is near impossible. On the telephone or on a video call, the ability to pay attention is crucial. Do you listen, or do you wait to ask? The National Press Club Journalism Institute invited two of the best interviewers in journalism - Terry Gross and Michael Barbaro - to discuss challenges and opportunities of interviewing now. Marketplace correspondent Kimberly Adams moderated the program.