Moments of Truth in Customer Service

Building a brand is about all customer interactions, or moments of truth. How you interact with your customers at the moments of truth are key.
In this session we work on and brainstorm what the moments of truth are for your organization and how can we improve that experience.

[@rajeshpant3023]

Nice, thanks for the information

[@huijiehvenice859]

Is live chat is one of the example of moment of truth?