I Had To BLOCK This VERY RUDE 'Potential Customer'!
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Sometimes, the best thing to do is refuse to let someone become a customer.
Do you reckon I made the right choice?
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WELL DONE I don't comment on many videos But this is another example of a situation where I have to show you my full support in the way you handled this Joe
I was selling a very rare Camel Trophy roll cage for a 5 door Freelander, unused. I kept getting messages from a guy who wanted it for practically nothing. After constant badgering about the price being too high, he started getting personal. "You're an idiot if you think it's worth that", "Nobody wants your expensive pile of tubes" etc. So I told him he wouldn't get them even if he offered DOUBLE and told him never to bother me again. The cage sold for the full asking price the very next day !
Some people are so entitled.
Part and parcel of selling ! One idiot wants it for nothing , next day a sensible person comes along !
I don't mind high prices or low offers, that's the point of bargaining. What I've no time for is being rude, if the offers too low then politely reject it. If you think its over priced then try a low ball offer and accept the outcome.
He sounds like a right bell end Joe. For "just a plumber" you are doing a pretty good job
The beauty of running your own business. I worked 30 years for main dealers, we had to put up with these drainers sometimes.
Being a knob before he buys a car = much worse after buying one.
Don’t change just because of one knob, most of us enjoy watching video’s such as that one with Mike brewer. Keep up the good work joe, been with you from the vey early days and it’s great to see you grow both your car sales and your you tube channels. 😀
Love your channel and content but I can't watch anything with Mike Brewer in after what he did to Ed China. Otherwise love everything else.
Totally agree there’s loads of people on your wavelength and the odd know it all who is a pain in the arse 😂. Also just a plumber!! I’m a carpenter and multi trader all requiring knowledge and skill the guy is a rude little man in his own little world.
Keep vlogs coming Joe really enjoy your channel 🤩
The comment "Don't buy it then" is all this buyer would have got from me... Radio silence....
💯👍
Many years ago when we wanted to sell our house a couple came to view finding fault with everything. I stopped him and said I will not sell my house to you please leave. Shock on his face was worth so much.
Ever since Covid there seems to be a huge sense of entitlement and being civil goes out the window. Currently have this issue whilst running my own business in the food industry.
Had exactly the same experience in the food industry. Dont get me wrong, it was always difficult, but after covid it became intolerable.
Not just the food industry I'm afraid, I think it is with everything. Covid has changed many folks, and sadly, not for the better. Common sense has also become a rarity.
@@Hilux-jt6bo most have had the poison too, which has affected their thinking and reasoning processes.
Totally agree, I think all the clapping for everyone used up all the goodwill people had and turned many into c...ts....horrible people.
The world seems to be full of entitled people who insist there must be someone to blame for everything that happens to them (apart from themselves). Dealing with the public has never been more demanding or difficult than it is now.
Covid brought out the little Hitler in a lot of people. All the new rules and regulations and the chance to bully others - even calling for them to be locked out of society if they won't take an untested vaccine. I doubt that the genie can be put back in the bottle.
Probably dodged a bullet there he Probably would want his money back in 6 months because a bird shat on it!!!
That’s a niche category on motherless
Why would you use that profile picture @chiefrocka8604
He should probably just buy a glass coffee table then
I do love the just a plumber comment, i started my own business a few years ago after working for someone else all my life and it gave me a massive appreciation for how hard it can be and how much work it needs. Kudos for having a few successful businesses under your belt at the same time! Will be more than happy if my kids end up being a sparky or plumber.
Don’t let it eat at you Joe, these types are out there no matter what business you are in. 👍🏻
please don't change the format. I love the journey from you purchasing a car and eventually selling it.
Good on you Joe for calling the rude guy out, there is absolutely no need whatsoever to be rude like that. Keep up the good work, love the content in your videos.
What a plonker, sorry entitled plonker!. You did right blocking him. He's not worth the headspace. I'm not a dealer but I was selling my last car privately just over a year ago and I had someone similar to him texting me about the car. He was saying "it's not worth the asking price (he hadn't even seen it)" and "I'll give you (a thousand less than what I was asking)". I told him no thanks and then he got pretty rude telling me I hadn't a clue about cars and I'd never sell it etc etc. So he buggered off but came back a few days later (presumably convinced I'd be desperate to sell it to him) and offered me even less. I was very happy to tell him I'd just sold it for the full asking price! That was almost as satisfying as getting what I wanted for the car. Lot of weird and rude people out there.
Any chance of fixing a dripping tap for me Joe???😂😂😂😂
He’ll do it.. Autotrader price..😂
Keep doing what you are doing and ignore the idiots
Blocking him was the best thing you could have done Joe. Imagine if he had bought the car, he would be ringing you every 5 minutes complain about something he's found wrong. You don't need customers like that. Just a though if you want to remember his name, would Jason still have his emails??
Keep doing what your doing. Love the channel and always look forward to your youtube clips
You played this absolutely right! You’re the seller, you set the price of the package; he’s the buyer, he knows and sets his budget; if the price and budget don’t meet, then acknowledge that, and walk away.
But he decided that he knew better, thought he could pressure your team into a deal, and over stepped the mark by far too far. Not someone you want to do business with.
One extra point. Social Media, especially video, can make some feel that they have a far more develop human relationship exists in actuality. How many teenagers do we know on Facebook whose sworn best friend is someone they have never met and who lives on the far side of the world? Some adults get equally confused by SM, so his strange and forceful attitude could in part stem from that - Good Luck!
I know this kind of people all too well, on a smaller scale on vinted. They try to downtalk the product after you’ve refused their offers even though they wanted the product in the first place.
I often wonder if they have the self awareness to even know they are doing it. After you’ve given them the ultimatum they pay full price, and then contact vinted and tell them it’s damaged or something for a partial refund or as I’ve had in some cases full refund without even having to return it. They edit the photo and add a hole or tear onto it. Infuriating, had it for years on a well known auction site who ALWAYS sided with the buyer, won’t use them anymore. Can’t, I’m banned and they say I owe them 700 for a product someone scammed me out of. Changed my address to a local council office who they are chasing for the funds😂😂
@@KeyBrosUK I'd say it's 85% are aware of what they are doing. Contacting vinted to put in a false damage claim is a scummy thing to do though I've never had that happen to me yet. The ones I've had is where they ask for more photos even thought there's more than enough there along with tags also because they're pissed about the price not coming down they choose to get the item verified which means the item will take longer to get to them and I will get the money late.
@ the verification punishment, I like that one. I like it even better when they get the item and claim it’s fake too, had that a couple of times with Gucci shorts (even though I had the original receipts both email and physical with bank statements guess who they sided with? Watch out for the false damage claim, it’ll happen eventually - I’d suggest take a video of the item whilst you’re packing it and make the buyer aware too!
Better still keep any relationship business like.
Unfortunately as reported some assume beyond their mental capacity.
Your not a charity your a business and require sales to survive as a business. Simple really .
Great channel and content as usual .
For a plumber, you’re doing a great job. Remember Joe, they walk among us. If he lives in a village and doesn’t know who the idiot is, guess what?😂😂
Two quid for a raffle ticket! I bought a raffle ticket in 1986 for 75p.... and it had full service history 🤣🤣🤣😉
75p???? I used to pay 50p, can't believe they were 75p like that 😂
He must have overpaid for the car 😄
When I were a lad…..(Monty Pythons attempt) 😉
AHH but how many owners 😅
You hit the nail on the head there with the “entitled” comment. They don’t like being told no so they throw their toys out of the pram.
When you sell it for what you want make sure you mention it on one of your videos, hopefully the muppet watches it 😂
Good for you! Life's too short to deal with someone like that. Great channel - love it
His dad was probably a tool maker. 😂
TBH there is so little difference in price between buying private (no comeback, buyer beware) vs buying from a dealer (consumer protection, comeback) that I’d rather pay a little bit more from a dealer.
I have never bought a car privately since my first car in 1982.
I have always valued my buyer protection from a dealer above the extra few £££ for a like to like car purchased from Bob on his drive way.
It's that peace of mind. A private seller can sell a complete lemon, and the buyer has to pick up the bill. A dealer has a reputation to protect, and will value repeat customers. A business is not only judged by what it sells, it is judged by how it deals with things when they go wrong.
Your openness is a channel plus and brings you regular viewers as it sets you apart, sorry you have to experience shit like this .
You ain't done bad for a Plumber have you 🤣😂...please turn up work in a Mario suit
Joe don't let these type of people get you down, it's your business and you can charge whatever you want and sell to whoever you choose. Too many people these days are just a waste of skin!
Hit 220k today. Appreciate you for all the knowledge and nuggets you had thrown my way over the last months. Started with 34k in November 2024,
I would really love to know how much work you did put in to get to this stage
I will be forever grateful to you, you changed my whole life and I will continue to preach on your behalf for the whole world to hear that you saved me from huge financial debt with just a small Investment, thank you Jihan Wu you're such a life saver
Jihan Wu Services has really set the standard for others to follow, we love him here in Canada 🇨🇦 as he has been really helpful and changed lots of life's
His guidance allowed me to restructure my retirement plan, resulting in an estimated $700,000 more by the time I retire.
I'm favoured, 90K every week! I can now give to the locals in my communities and also support God's work and the church. God bless America,, thank you Mr Jihan Wu😊🎉
Always do a screenshot. Helps with challenging rudeness in the future.
And well done for stepping up. There is no need for what you experienced.
I don't know Jo but he comes across truthful 100%
Unfortunately, many of us have these individuals walking into our businesses at some point or another. I do turn into Basil Fawlty when customers become so unpleasant. Keep up with Shifting Metal because your viewers love it! All the best from Sunny Suffolk.
Ignore people like that. They’re just trying it on. They want you to think theirs is the only interest you’re going to get so they can beat you down. It even happens on the low value stuff I sell on eBay! I like your “retail ready” approach to vehicle prep. If someone’s looking at other vehicles, it can take a buyer out of the market with something that can be driven away immediately. One of the many reasons I enjoy watching yours and other channels is seeing what goes into properly prepping and just what’s involved.
I worked in the motor trade for 12 years and I have some terrible stories and some hilarious stories….. The public are in general lovely but there are some people which are rude.
A customer purchased a new car and returned to my service department an hour later and threw the car keys at me in very aggressive manner.
They shouted and balled at me the number plates on the car are incorrect!
Of course we could of fitted the wrong plates or made up the wrong plates up so I went to the car with the customer to investigate.
Look , look they said , just look! Can you not see the problem!
They are a different colour on the front and back!
Lol 😂I then had to explain and show them around the car park and explain the front are white and rear are yellow on every car in the uk.
I feel your pain 😮
You’re doing alright for a plumber (joke) you couldn’t make some of these customers up. I recently watched the one about the hire car crash. And you’ve really been put through it. I think you’ve been very polite professional and have a genuine demeanour about you. It’s great the way you explain these videos to people; so they get an idea of what the motor traders like. Hats off to you. I’d buy a car with you any day. It’s a shame a couple of bell end can ruin our day. When we’re just trying to make an honest living. Top man.
Great video, you're right, I for one love these behind the scenes stories. My missus got involved with a scammer so blocked them in Wattsapp and marked them as a scammer or reported them. Not sure if it's still the same as it was 3 years ago, but it totally wiped the conversation
Great insight, Joe, in dealing with difficult customers, keep up the great work majority of people that follow you do so because your a genuine hard working guy, employing local people taking risks to run a business. Don't change anything....
You cannot change otherwise you are letting 99% of your subscribers suffer for, let’s say, the other 1%, we enjoy seeing your cars coming in from start to finish, that’s part and parcel of the enjoyment👍
Love it when customers tell you how you are doing it wrong. I've been in the job for 30 plus years. Always nice when you sell it straight after full up!
Aw love your little rants! And I find them amusing. Your prices reasonable for age, mileage etc. And you all do your research and have knowledge of your industry!
Just pure jealousy 😂
2 professions and doing well! Keep up the good work you do and bring on more videos!
Big hugs to Tobi who has to listen to it 1000 times for editing! 😂
Don’t tolerate that shit of anyone, banter is for friends, family and colleagues only,
Lee
Ah…. The old “ customer is always right” scenario. Customer, are way more rude and entitled than they used to be. There is no respect. I have been in the trade 20 odd years and once had a customer complain about a scuff (after he’d owned the car 5 months) on the underside of his front bumper. When I pointed out that I hadn’t noticed it when he collected the car (and, presumably neither had he) he proceeded to suggest that due to being fat, his words (I’m a little chunky) I hadn’t been able to get down low and inspect it properly!!! When I told him that his insults and bad language was not acceptable he then thought it ok to get up into my face and be incredibly rude again! Being a main dealership, he thought that he was entitled to speak to me that way and was surprised ( he later wrote in and complained to the boss - who was me) when I took him by the arm, forced him back into his car and barred him from the dealership!!’ Too harsh, I didn’t think so!
Don’t change your format, it works for you, really enjoy watching the channel, I didn’t get the price of a part x from you that I’d hoped, but appreciate you have a business and margin to make it is what it is but would never resort to behaviour experienced by that tool of a customer. Keep up the great work.
Customers can be a real pain. Many are lovely that we bend over backwards to help and it’s satisfying to sell a car we absolutely love ourselves and know a good deal has been done for everyone. But some customers, it doesn’t matter how much we do for them, they never think it’s enough.
With you all the way Joe, that’s a very tame reply you gave him lol 😂❤
Hi Joe don't worry about him there are always someone like that out there you do a great job with car sale and the videos and you have a great team as well
I was in the motor trade for 50+ years and i can say that that sometimes the best deal is the deal you dont do!!
Look under the name knob knobbity knob you might find him there😅
You’re a legend Joe! I think you’re doing a great job with the channel! 😊
Everyone loves a bargain. Some people just don’t know when to stop trying. Keep it up Joe, I enjoy your transparent insight. I’m going to stick with my day job!
You'll always get a U-bend pop up from time to time. There seems to be plenty of them!
Keep on doing what you're you are, I enjoy the channel.
Well done Joe, well explained and handled. Politeness and decency costs nothing.
I was ‘ just a plumber ‘ when I worked for myself and occasionally was told my prices were a ‘ bit ‘ high from very well paid customers. I replied to one very well paid CEO ‘ ok to make it fair I will do it for what you earn in a day ‘ . He actually laughed and paid me more than I was asking for my two days work.
Well said joe 👍👍
Great channel Joe some people think they have the god given right to have something for nothing
This of course is the risk of dealing with the "General Public". Good for you for highlighting this ........do not change!!!
Customer is always right. Except when he is'nt!! Good for you for putting this out.
The public can be a real problem. Car dealers get a bad name. I know you are really genuine and wish you well.
Don’t let the barstools get to you, you’re doing a great job. I’d love to buy a car from some who is so honest. Take care buddy
His loss will be someone else’s gain ~ keep up the good work guys 👍🏻
Well said - appreciate your honest comments. The guy sounded completely out of order, don't let one (of 108,000 subscribers, including me!!) change anything about the way you do business. You come across very well.
Favour from me!!! Don’t listen to them.. my life on social is full of abuse and they are not worth it.. be proud you are amazing with an incredible business 🎉
Thank you Mike! 🙏🏼
Don't let one dimwit get you down, the videos are great, along with the rest of the mob (chops / Dave & Rob), well worth watching to see how different people work in car sales
As you said nobody is being forced to buy it. 😂
Well done Joe, played your cards right. 👏
The kind of buyer that'd bring the car back and demand its converted to electric while he waits in reception drinking coffee, and then insult you for not performing miracles when he used to perform them all the time when he was in the biz.
I've been in business for more than 20 years and I've definitely noticed an increase in rude entitled people. My philosophy has always been to be polite, helpful, honest, transparent and offer genuinely great service. BUT very often people have unrealistic expectations, when they don't get the answer they want they will kick off and leave bad reviews etc. Very difficult to navigate sometimes.
You've done well building a solid business, Keep it up .
Sometimes the best deals are the ones that you don’t do 🙌🙏🚗
Perfect response, really enjoy your content, unfortunately some people have a beef with profit and success instead of celebrating it in this country, I for one enjoy seeing people succeed well done mate it’s a shame you’re having to amend the way your putting the content out but ill be keeping watching 👍
Joe ur a legend...can't help R soles....when my mercedes e class diesel finally dies 15 years old and 230k. I will happily purchase my new car from you.Well done again on an exclusive insight video of the life of a car dealership.
Your candour is refreshing.
The way i see things is, a car dealer has a better view of car values than most of us general public do.
I used to employ a technique with rude customers ... increase the price every time they are rude and stick to your guns. Thankfully most customers are reasonable and grateful.
I used to be in the car trade as a mechanic but also know about the sales side of the business. I think you do an excellent job and are more than fair with everything you say. There seems to be lots of nut cases out there that know nothing about the trade but think they do.
I’m sorry but seeing you fuming and the bad run of luck is starting become my favourite comedy on TH-cam, you couldn’t make some of this stuff up and you get F’d right off 🤣🤣🤣🤣
Well done Joe, rise above these jokers!
Don’t let this ballsack annoy you Joe, you’re honest and hardworking and doing everything the right way.
Keep rocking on 🤘
'Just a plumber' - one of best paid jobs about
Really pisse* me off when people ‘jokingly’ say tradespeople are thick etc, this actually couldn’t be further from the truth! Cheers 👍😀🍺
Just a plumber wow that’s cheap and nasty
Respect to you and your channel , with all these ropey motors i can't believe you can soak these losses up , top man and respect mate .
I bloody love this channel!
Omg. I cannot believe he spoke to you (texted etc) like that. You're a successful dealer. Makes no difference what you did before. 👍👍
It's just bizarre I don't understand why people do this, it makes no sense, you are free to choose whether you buy something or not. To have a rant because someone isn't selling you something at the price you want to pay is just a bit mental! Even if people say they're joking when throwing insults, it's still not an acceptable way to behave and I often wonder if these people really are "joking".
Also, is there something wrong with being a plumber? It's a pretty skilled job!
Well done, Joe, blocking these totally entitled stupid idiots,always great vlogs,thank you.
Everyone wants a deal and nobody is allowed to make a living. You did the right thing. Best not to tell what you pay for cars in future.
Ever since you said your surname was Betty when I see you I think of Michael Crawford saying ooo Betty. In one episode he was a plumber he went to fix someone’s boiler which then exploded wrecking the house he came out and said to the customer that’s the best I can do maybe that’s what you should say.😂
Good on you, Joe, for calling the gentleman out. He sounds like he would have been a problem customer; Chops Garage had one. He sounded like he was being rude, i love our banter on Instagram 😍♥ Mike is a lovely chap and will help anyone out. Have a great weekend
You did right Joe absolutely no need to be rude. I suppose the answer is that any enquiries you get before the car is prepped you need to thank them for and reply you’ll be in touch when it’s prepped for sale and don’t be drawn to giving any details away prior to that especially price.
Enjoying your videos thanks 😊
Good on you joe mate, dont let them get you down, you're doing amazing stuff, this is my fave TH-cam channel, love your content. Always gives me a giggle and love learning stuff about the used car trade. Keep on smashing it😊
Just do what you do it’s good.
Definitely a “them” problem, not a “you” problem. Keep up the good work with the content, and don’t let the 0.1% get to you!
you worded this response to perfection mate
There are people out there who mistake manners and politeness for weakness. They are best avoided.
You did the right thing Block the guy
Sounds like you handled it very well Joe, makes you wonder how much of that he would of said in person, very little im guessing. great content.
Great video, I was self employed for many years, I used to get people ( usually highly educated) telling me how long a job should take or how much it should cost !!!
trouble is, I am not as diplomatic as you, and was usually rather blunt, never affected my workload though, I was always busy, but after a while I could spot the type of customer that I didnt want to work for !
be lucky
Wow that was a quick one Joe
You shouldn't have to put up with rubbish like that. Well done for blocking him. Hope you never have a customer like that again.
What an arse Joe no wonder you blocked him mate
I have to say I very much enjoy your vids and the openess you bring to car dealership dealings. i'm from a generation, 1960s/70's when car dealers did get/have (and deserve)a very bad rep. so it's really nice to see how things have changed. I was totally surprised listening to you on a previous vid where you explained the lengths you were prepared to go to to help a customer out, cudos. No one should have to put up with rudeness, especially from some one you don't know. Thank you for posting 🙂