In the latest installment of our Design Conversation Series, we had the privilege of hosting Tom Greever, author of “Articulating Design Decisions.” Tom enlightened us with his strategies for preparing for presentations, understanding stakeholder perspectives, improving listening skills, and responding to feedback to keep your projects on track and stakeholder-aligned. This event focused on the critical importance of effective communication in UX design, emphasizing the role of user research, empathy, and the integration of UX strategies with business goals.
Key Topics
- Strategies and tactics for better communication through implicit and explicit listening
- Building trust and empathy by understanding the broader context and personal stakes for stakeholders and asking questions about the impact on their role and priorities.
- Navigating difficult conversations through framing disagreements positively by viewing differing opinions as opportunities for better outcomes and avoiding negative language and focusing on potential outcomes.