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I got used to it by just turning off and on from the headset button. But right now every time I move the wheel down to lower the volume, the right side of the speaker doesn’t work unless I raise it to the max.

unironically went to go click on this video and it fixed my audio issues LMFAO

FIXED. Ok, i had the same issue for tournament edition and kraken v3 pro. So, you know how synapse updates sometimes? Yeah, it updates the app, but not the headphones. So you need to go to (there was a link, but youtube keeps deleting my comment if i keep it, so google: setup guide razer kraken v3 pro (or your current device) and go to their website) and install software update FOR YOUR HEADPHONES. You will not find anything about this in any razer video or guide or any other video on this problem. I randomally found it and now everything working perfect, with THX, lighting and everything (i did it like a half a year ago).

Brand new out of the box and the volume wheel won’t even work for me lol

Hi! Im about the purchase this one but I got concern after watched your video. Is this issue still persist? or Razer updated somehow? I would appriciate any comments, thanks!

Razer headset is garbage

same issue

i found a solution, idk how long it will work. Uninstall razer, restart computer and just connect to Speaker (Razer Kraker pro V3). You dont need to install razer after this.

i had the same issue but i found a way to fix it so open razer synapse and click headset, then click power and turn off wireless power saving

same problem

I just got this product a few days ago which is a year after this video and it still has the same problem. I’m sending it back I’m not dealing with razer. Anyone know if the new 2023 blackshark v2 pro does the same thing or not??

its synapse if you open task manager and shut down synapse it fixes the sound issue

i have several fixes: first try disabling the thx sh!t if you can bc it sounds like a55 anyways and it fvcks with the firmware or software i don't remember but i do rememember that it's a55. then try the on/off solution. if turning it off and turning it back on again doesn't work, then unplug the receiver and then turn them off. then turn them on first and plug the receiver in. if that doesn't work, shut off your computer and headphones completely, then turn the headphones on first. then plug the headphones into the computer with the usb-c provided by razer and turn the pc back on. if neither of these work, experiment with both and even mix it up! i'm actually serious because sometimes i have to crack the davinci code to get these sh!ts to work. it's gotten better over time with the updates but i still sometimes have issues. mainly be aware of if the headphones are on or off when you try these methods. messing with all that sh!t usually gets them to work for me, you just have to find what your headphones like.

i have kind of the same problem, every time i turn on my computer, my headset doesnt work out, and i have to plug out and plug in the usb back, sometimes i have to turn it off and turn it back on. honestly, it start to be a pain in the a$$

I like how people are saying razer fixed them due to synapse...1 year later its not even I kept having these problems after like a month of using these. It's so repetitive and annoying

I have these and I had that problem at the start but out of no where it stopped I think it’s something to do with the thx sound

but how am i supposed to watch the video if i dont have any sound?????

wow i got this headsets before like one month and i have the same issue, i faced allot of problems with razer and give them so much chances now its time to move on and change my setup to another company.

i have a crackling sound in a v3 at this point razer is just a rip-off and its not worth the money

you have to update the firmware for the device that's it that should solve your issue beacause I have the same device and also had the same problem, no, I dont work for razer but I sure know how to solve the problem better than them

Just started having the same problem and now I don't know what to do, any ideas?

fucking razer, same problem and more, worst experience ever fuck synapse and compatibility with discord etc etc 200 euros for this shit

I just purchased these today and I'm already on TH-cam looking for a fix. They keep disconnecting. I don't see anything in the manual about a disconnect feature. It isn't turning off to save power so I'm confused.

I have been using Nari ultimate for 4 years. I bought the kraken v3 pro because I was very satisfied. All I wanted was a vibration motor .I can't even use the headset for 5 minutes now, the connection is constantly breaking, I have to turn it off and on. Paying half of my salary for 1 month, I also can't return it because I live in Turkey, I bought a tool that doesn't work by paying half of my monthly salary.

I can't seem to find an answer for this. Can these be paired to a phone

well guys if youve found this video like me your having the same problem a fix ive found is to have your headset lighting on static. seems if you have it one wave like in the video you have this problem. you could also disable the lighting which does it as well very bizzare.

I don’t think it just was pike this when you just got it, but if always was like this write to razer support.

what a shitty expensive headset

Hello, Same problem here, seems like Razor is doing literally nothing to fix this. Too bad. Shouldnt happen with a 200 Euro headset.

I HAVE A FIX... sort of... I have noticed if you have Spotify open, play a song for a couple of seconds and then pause it, the issue goes away. I have been talking to support for a month now, their system won't let me attach my MSinfo so I am having a back and forth with them constantly. I found this fix today and so far it has been working, no audio cutout when changing applications, no cut out when there is no audio playing for 10 seconds. This is the best we can do for now until Razer takes their thumbs out their arses and fixes this mess!

Well im here reading, because im on the same issue right now. Switched my wired kraken hyper sense for these since wanted to cut the cord. Sound is actually better with the wireless yet im having the same issue where its disconnecting after a few second of inactivity. Tried updating the headset and dongle but still seems to cut out. I use it to work from home, cant really be troubleshooting when im handling a call and audio goes out.

just got 2 weeks ago, beyond frustrated with these headphones. sound is great but damn dude im just so fed up with these, everyone here is having the same problem as me.

Have the same problem. When I watching YT and the clip is end and play next - the sound is gone. This is my second pair of this headset (This is my second pair of these headphones (the previous ones were replaced with new ones under the warranty).

Its sad cause sound wise and quality wise its such a good headset I really like it but man synapse really just ruins razer products there is soo many issues with my kraken weather it wont charge, sound cuts off randomly, synpase wont detect it etc frusturating

any update for this issue? any solution? i got my kraken v3 pro just now and have the same problem :(

I’m still having this issue. Any fix yet?

I completely regret spending so much on this crap headset, I can't watch a video where audio go quiet for more than 10 seconds because then they don't work and have to be restarted. Super frustrating dealing with this issue

j'ai exactement ce problème aussi , je vais le renvoyer et en acheter un autre chez une autre marque, car le nari ultimate a des bug de THX Spatial , celui si semble fonctionner correctement a ce niveau par contre si il y a une pause dans le son, je n'ai plus rien tant que je ne re démare pas le casque, c'est abérent pour le prix

just bought a pair same issue =( really need a fix for this

Is there a fix to this? Im also experiencing this and its annoying.

thx for the video..i got the same issue lol

I have the EXACT same issue. Talked with razer many many times but they refuse to help me with this issue.

グラボがNVIDIAならGeForce experienceのインスタントリプレイが邪魔してる可能性があります GeForce experienceバグ多いので 一度それ切ってみてください それがダメならpc、もしくはマザボがkraken v3 proの相性が悪いので オーディオアンプを通したりオーディオインターフェースなどの変換器を通して使ったりすると行けたりします

This headset is very bad.. the very metallic very bad audio.. the decent microphone.. very comfortable and excellent quality. but they are not worth it.. software is very confusing… in the end I was able to EQ and the audio was still bad for 200$… haptic mode is a headache and distorts too much. I do not recommend it. I expected more to be the year 2022.

Is this problem happening on V3 Hypersense ?

I had it working for a good month and a half by uninstalling everything removing the drivers and only reinstalling synapse. If I installed any of the modules the problem would continue. Well a couple days ago they updated synapse and guess what its broken again. I'm past my return window time so now I'm stuck with a barely functional expensive headset.

hallo guys is there anyone that have this product and its ok? maybe an update that fix this?

I literally have the exact same issue

This was a Synapse 3 firmware issue, it has been resolved and they work perfectly now!

well lets just hope its a software problem not a hardware problem so it will be fixed soon