In this episode of Accelerated HVAC Success, we are joined by Matt Maleske, Business Coach and Lead Trainer with Coach Train Motivate. Matt shares his recent insights from discussions with Sales Techs and Comfort Advisors about sizing equipment and assessing air flow. He emphasizes the importance of proper training in understanding these concepts to ensure optimal system performance and customer satisfaction. Additionally, Matt sheds light on the unique regional challenges regarding air flow in Canada, highlighting how these factors must be considered during the sales and installation process.
Matt also discusses the importance of genuinely assessing customers' needs instead of projecting personal preferences, ensuring that clients receive tailored solutions. He stresses the value of representing all available options and systems, allowing customers to make informed decisions. Furthermore, Matt provides strategies for capitalizing on opportunities that arise during sales calls, ensuring that technicians can effectively address customer concerns and upsell appropriate solutions. Tune in to gain valuable insights from Matt's extensive experience in the HVAC industry and enhance your approach to sales and customer service.