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My Account is a quick and easy way to arrange a repair. Save the time - do it online

Here is how to make rent payments and view your transactions from the last year

Find out how you can manage your rent account and repairs here

Find out more about the new features we have added to My Account. Save time - do it online.

Watch Jamie Barnes, digital inclusion officer, talk about the the Universal Credit migration; when it's happening, what benefits it will replace and how long it takes to receive payments.

Find out more about our Citizen Local Fund and how you can apply

Watch the highlights from our 2023 Staff Conference including This Morning with ELT, the Excellence Awards and Citizen Voices Choir performance.

This video helps our customers to understand more about the causes of damp and mould and how important it is to report cases of damp and mould in their home.

The cost of living crisis is hitting hard at the moment, which is why we've created this useful animation to highlight how you can save money around the home. Watch our video to find out some free tips about how to save money.

Find out more about our Citizen Local Fund and how you can apply.

Listen to our Citizen Voices Choir perform their cover of Leona Lewis' One More Sleep.

Our Executive Leadership Team give you a warm welcome to Citizen and give an overview of what we're about. This includes who our teams are to explaining our social purpose.

We hear from our customers across the West Midlands about how Citizen has helped them.

Our colleagues talk about Live Work Better, our new way of working, and its impact on colleagues.

Find out what we are doing to tackle homelessness at Citizen

Find out more about our Customer Assurance Committee

Find out more about our ambitious Development programme.

Our proposals to transform Spon End

Customers talk about their experiences and the difference Citizen has made

Life during the pandemic

Behind the scenes of our 2022 Excellence Awards

Our Senior Leadership Team talk about our 2022 Excellence Awards

Citizen Voices perform Last Christmas

Join our Customer Scrutiny Panel

St Marys Place, Kidderminster

When You Look at Me

Live Work Better animation

Our Citizen of the Year vote is now open!

Fire safety in tower blocks - what you need to know