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Hi, I use it in Waterloo station and coffee shops most weeks and works perfectly for me, Music is great considering it is a business headset. I don't think you would be disappointed. I hope that helps.

Hi, you have two ways of muting the headset. 1. Lift the boom arm to the up position. 2. Press the volume button to mute. Hope that helps :)

It does yeah, if you buy it from the link and use the free shipping code "HEREHAR" (If you are in the UK) they will let you return it if you are not happy. businessheadsets.com/epos-impact-860-anc-binaural-wired-usb-headset/?___SID=S

Hi there, I totally understand where you're coming from with the H730. Personally, I found it too bulky for my liking, and after all this time, I still use the BH71 instead-while the Poly has been sitting unused on my shelf! I get what you mean about the on/off button, but for me, it hasn't been an issue. I actually like the LED lights and the firm click when turning it on or off-it feels satisfying and quick to flick. Because it’s smaller, I’ve also found I’m less likely to accidentally switch it off, which happens to me all the time with other wireless headsets! As for the audio end call tone, that’s a great point. I've actually reached out to Yealink to see if they could add it in a future firmware update. I’ll keep you posted if I hear back from them!

@@HeadsetsHearHere one other thing i forgot to mention...all the headsets with this type of form factor....seems to easily far off my ear with the slightest touch. it may be silly but i ended up teething it with a thin string. at least i wont lose it specially when i go fishing where its quite windy at time

If you're looking for a lightweight and secure headset, the Shokz OpenComm could be a great option. I personally use the Shokz OpenRun for the gym and running, and they’ve impressed me with both comfort and audio quality-especially considering they use bone conduction technology. While I haven’t tried the OpenComm myself, I’ve seen trusted reviews that highly recommend them. As for Yealink, I have an engineer investigating the possibility of adding this audio feature as a mobile device update. Your feedback might have just helped improve the product for everyone!

@bowieskeeter2126 I have had confirmation today, this will be a feature that can and will be added to the product. You will be able to update it here: www.yealink.com/en/product-detail/usb-connect-management Regarding when this will happen, I am unclear at this time, but I will let you know when I have that information.

@@HeadsetsHearHere thanks

Chuffynuff, fair-e-nuff! The channel is new and finding its feet. Your comments are valid, and I will take them on board. My experience in the headset industry and my connections to brands and manufacturers are what spurred me to create the content. So, how it works so far: Some manufacturers, like EPOS and Orosound, send me headsets directly to review. I get to keep the headsets; however, it's my intention to give some away to the channel subscribers. It made sense to guide my viewers to a safe and reliable reseller. Businessheadsets.com, with whom I have worked for years, agreed to offer my viewers free shipping in exchange for promoting them, and they also supply me with headsets to demo. That's the deal. Some headsets, like one from a unnamed manufacturer, recently did not made the grade. I was sent the headsets free of charge to review in the hope of picking up UK resellers, via my Linkedin Network. The product was not great, with poor noise cancellation, so I stopped with the video for the risk of being sued, I would have been too honest! I am on hold with another new headset, which I am now helping to fix an issue before I make my video. This headset was sent to me directly by the manufacturer, and Businessheadsets.com will offer my viewers a good price and free shipping. I will try to cover some of the areas you pointed out. I love the feedback, so a genuine thank you!

More than welcome. Thanks for you comment.

Thank you for your question! The EPOS 860T Impact headset features built-in noise-cancelling technology in its microphone, designed to filter out common background noise, such as neighbors or barking dogs. This noise cancellation is part of the hardware and works independently of your workspace setup, meaning you don't necessarily need the USB adapter for it to function. However, I recommend keeping the USB adapter connected to another PC to ensure you stay up to date with firmware updates. I assume you have access to native Bluetooth on your PC? if so it should not be impacted by operating in a Secure Workspace (SWS) environment. If you need additional noise suppression, you could use software like Krisp AI, but the EPOS 860T should be highly effective on its own in most cases.

Hi, the stand is great however, there is a USB-C connector in the headset, so you can charge it on the go.

Thanks Patrick, much appreciated.

Hey @kokyuu, Thanks for reaching out! EPOS is known for producing top-notch headsets with excellent sound quality and comfort, and while the EPOS Impact 1060T ANC doesn’t support pairing two headsets for training purposes, EPOS does offer other models with this feature. Alternatively EPOS IMPACT SDW 5000 series-including models like the SDW 5066 and SDW 5065-comes with a DECT base station that allows multiple headsets to connect. This is ideal for call training, as it enables supervisors to monitor or coach by connecting a second headset to the same base station. However, if you’re open to considering other brands, I highly recommend the Orosound Tilde Pro and the Yealink WH62/WH66 models. Both of these headsets also offer excellent training capabilities with multi-headset pairing features. You can find these headsets here: www.businessheadsets.com, or feel free to connect with me on LinkedIn to discuss further: www.linkedin.com/in/jonathannuttall/.

@@HeadsetsHearHere Thank you for the quick response. Your advice was very helpful, and I really appreciate the alternative suggestions. Apologies for taking so long to respond myself. :)

Not a problem and you are welcome

Hey thank you for feedback @JakubMarekBanasiuk, and thank you for your question! You’re absolutely right to be cautious about using Bluetooth headsets directly with Windows and MS Teams, as the sound quality can sometimes be subpar. Manufacturers typically include a USB Bluetooth dongle to ensure better call quality and connectivity. In the case of the BH71 with Workstation Pro, it does indeed come with a dongle. However, this dongle is primarily for use when you’re away from your workstation, such as when you're on the go with just a laptop or mobile device. When you're connected via the Workstation Pro, which is hardwired to your PC/laptop, adding the USB Bluetooth adapter on top of that setup could cause some confusion and might interfere with the already stable connection. In essence, the workstation acts as a hub that manages all the connections effectively, and introducing the dongle in this scenario likely won't add much benefit. But, if you're operating without the workstation, using the manufacturer’s Bluetooth dongle would certainly provide a more reliable and higher-quality connection than using your laptop's native Bluetooth. Hope this helps clarify things!

Hey @emeresbestres1, Let me explain what sidetone is and how it works, particularly with the Orosound Tilde Pro and why it’s important, especially in a high-quality ANC (Active Noise Cancellation) headset. Sidetone is the feature that lets you hear your own voice through your headset while you're speaking on a call. Essentially, it feeds a small portion of your voice back into your ears, almost like an echo, but in real-time. This gives you the feedback you need to adjust your speaking volume without shouting or whispering. With an ANC headset like the Orosound Tilde Pro, ambient noise is significantly reduced, which means you might not naturally hear your own voice clearly. Without sidetone, it's easy to speak too loudly or too softly because of this "blocking" effect. Sidetone helps you maintain a natural speaking volume, which is important for clear communication, especially on calls. How Does Sidetone Work on Orosound Products? In Orosound’s Link software, you can adjust the sidetone from levels 0 to 5. This gives you control over how much of your voice is fed back to you. A higher setting means more of your voice is heard, which can be useful if you’re in a very quiet space or if you’re wearing the headset for extended periods. The balance sidetone provides ensures that you aren’t inadvertently raising your voice to compensate for the noise-canceling effect. For the Tilde Evo, sidetone likely works similarly, and you should be able to adjust it to your liking for optimal comfort during long calls or when working in a noisy environment. Hope that helps clear things up! Let me know if you have any more questions.

Hey @Nomad_left_behind, This is unusual, and being a Mac user myself, I do often find things aren’t always as compatible as you'd expect. First off, just to clarify, ANC (Active Noise Cancellation) is not relevant for the microphone’s noise cancellation. ANC is an internal feature that benefits you by reducing background noise in your ears, but it doesn’t affect what others hear from your mic. I’m pretty sure the issue you’re having is related to FaceTime’s built-in noise-canceling feature (called Voice Isolation), which might be interfering with your microphone setup. Try turning that off and see if it helps. Here's a quick guide to do that: How to Turn Off Voice Isolation in FaceTime on Mac: 1. While on a FaceTime call, open Control Center (located in the top-right corner of your screen). 2. Click on the Mic Mode option. 3. From the dropdown, select Standard instead of Voice Isolation or Wide Spectrum. Give that a try and let me know if it helps!

You're not imagining things, my friend. Noise cancellation significantly reduces sound, but it will never completely block it out. However, my tests push the device to its limits, which is why I compare it to a high-end recording device. This headset is truly among the best of the best.

Be sure to get EPOS Manager app and update your device. That might cause issues if you haven´t. Very happy to hear that you are enjoying your IMPACT 800

Hi, thank you for the feedback. I believe you are using the Epos Manager by the reference to the settings above. I found this to be trial and error, but it was not difficult to find my level quickly (30% for my home office). For the benefit of others and not assuming your knowledge level. Understanding Sidetone and Talkthrough is probably a helpful start point. Sidetone This feature allows you to hear your own voice through your headset while you're speaking. It's useful for making sure you're not speaking too loudly or too softly, especially in noise-canceling headsets. Talkthrough This feature allows external sounds, like conversations or ambient noise, to pass through the headset, so you can hear what's happening around you without removing the headset. Adjusting Sidetone Volume Control: Start by adjusting the sidetone level in the EPOS MANAGER to where you can comfortably hear your own voice, but it’s not overwhelming. Test Different Environments If you work in a noisy environment, you may need a lower sidetone level to avoid it becoming too distracting. In quieter settings, you might prefer a slightly higher level. Avoiding Feedback If you notice feedback or an exaggerated "s" sound (sibilance), try lowering the sidetone volume until the issue is minimised. The EPOS headset allows you to fine-tune this setting to avoid such problems. Optimising Talkthrough Use when needed! activate talkthrough only when you need to be aware of your surroundings, such as when having a quick conversation or listening for announcements. Keeping it off during focused work can help maintain better noise cancellation. Balance with Sidetone Ensure that talkthrough volume doesn't overpower the sidetone. Adjust the talkthrough level so that external sounds are audible but not too intrusive. Experiment with these settings to find the perfect balance for your environment but it is trial and error. I am sure you will find it. The Impact range is still my headset choice for my day to day calls, I love the Brain Adapt technology. I hope that helps.

Thanks for the feedback. The next day after my comment a new update was available, which improved significantly, also noted it seems to behave slightly better in my personal PC where I have the EPOS connect app. I don't have it in my work laptop yet, so I was tuning in one and using it in both, in case someone had this doubt, yes, whatever you save in the configuration, remains in the headset across multiple devices! As EPOS said, I will try to get it installed on the other laptop, at least I can update on the fly when it's required. Also, very happy to see EPOS reply here and the continuous updates, this means I made the right choice vs Jabra evolve2 50 😅 Keep up the great work!

@@epnegrinho Appreciate it, we are happy that you solved it and enjoying the device to the fullest as intended :)

Thank you Team EPOS!

This EPOS headset has several advantages. The Focus 2 was released in 2021, so it seems like older tech in comparison. It's known for struggling with noisy backgrounds, allowing some noise to seep through, and Bluetooth connectivity has also been a documented issue. In contrast, this EPOS model is equipped with the latest Bluetooth 5.3 technology, providing enhanced security and the ability to connect a third device for simultaneous use. Additionally, the AI-driven microphone technology for noise cancellation, both ANC and ENC, is significantly more advanced. Hope that helps :)

Great question, and nothing too major! The Teams versions of any headset are optimised for Teams in terms of audio quality and performance. They undergo strict quality control, which means that if the headset has a fault on the Teams platform, it is supported. For example, Teams has its own noise suppression settings for eliminating background noise, which could clash with uncertified headsets. They also have a Teams access button, acting as a shortcut to help you join calls quickly. This variant is most likely to make a difference if your business uses Teams exclusively. However, if you use a combination of Teams, Zoom, Google Meet, and other communication platforms, as most businesses do, the UC version is optimised to perform well on all platforms and will arguably work just as effectively. In my earlier example about built-in noise suppression, if you’re purchasing the IMPACT 860T, you won’t have noise-cancelling issues, so you can turn the feature off. To be honest, I’ve never quite understood the hype around Teams certification. Many headset manufacturers are held back because they can’t get into the "club" for various reasons, including the high cost. My Channel will look to promote good headsets not just in the MS Teams Club.. So please follow for more.

​​Hi ​@@HeadsetsHearHere when you show how it sounds on headset with ANC ¿Do you refer to how do you hear with headset on your ears or how does the person on the other side of the call hears it?? I need right now some for working calls on a home right next to a building construction, doy you recommend this.? ¿It's not needed to have over ear cups for more isolation or on ear does the job? If not , what other model do you think may be better? Thanks, sorry the ignorance

Maybe add some value to people watching and see what happens.

Hi, Link is here :) businessheadsets.com/epos-impact-860-anc-binaural-wired-usb-headset/ USE THE CODE HEARHERE

Thank you I just released the 1060T ANC video now, I hope you like it: th-cam.com/video/703q1vyzg4g/w-d-xo.html

Looking forward to doing them Rev.

Thank you, I agree, it’s nicely done.

Are you using the Orosound supported software? www.orosound.com/orosound-link/

I am happy to help try and help troubleshoot with you, noise cancelling was extremely good. A common mistake, which I can even make is having the wrong mic selected in the windows settings and the audio input could be coming from the laptop mic. Here is a useful set up video: th-cam.com/video/WSLEm7yb2vg/w-d-xo.html EPOS provides customer service and troubleshooting for their headsets through their support page, which includes manuals, FAQs, and support articles. You can contact customer service via email, phone, or live chat (depending on your region). Basic troubleshooting includes checking connections, power cycling devices, updating firmware, and ensuring correct audio and microphone settings. For wireless headsets, ensure proper pairing and charging. Additionally, downloading the latest drivers and software from the EPOS website can resolve many issues. support.eposnow.com/s/?language=en_US

Planning on getting this, were you able to fix the issue?

Hi, I did not hear anymore from this, so I take it, user error. Poor noise canceling is not an issue with the headset.

At the moment, yes, the EPOS IMPACT is the best wired USB headset I have tested for mic quality. The ANC version with Brain Adapt technology blew me away and inspired me to write an article on how it helps individuals with ADHD. You can read more about it on my LinkedIn page: Enhancing Workplace Productivity for ADHD Individuals. LINK: www.linkedin.com/pulse/enhancing-workplace-productivity-adhd-individuals-through-nuttall-lljme/?trackingId=dCoB1C20QImmpaFxWrTLRQ%3D%3D

Hi what do you think Jabra engage 50 II or Impact 860T ANC ?

@@mzoro5311 Impact 860T ANC

I know, I will be reviewing the Wireless version soon. I am just waiting to get my hands on one.

The EPOS 800/1000 series sound much more "pleasant" than any Jabra I have used or heard sound tests of, not sure what you mean by "natural". I currently own a Jabra Engage 50 MK II and just order this piece of tech marvel.

I just wanted to see how you got on with it in the end. I still use my Impact 1060 as my bench mark product that has to be beaten!

@@HeadsetsHearHere Thank you for checking in! I'm really enjoying the headset so far. It’s been performing well and meeting my expectations

Amazing news, I am glad I was able to help.

Hi there, I'm interested in getting more details on this. The feedback on sound quality from real-world usage has been positive. As I'm new to this channel, could there be an error on my side with the setup? Thank you!

Hi there, good spot on the mistake in my description, glad you were listening. You are correct; the adapter should be USB-C to USB-A, not USB-A to USB-C. Thank you for pointing that out and helping me correct it.

Thats very kind and appreciated. Its a great headset.

Hi I appreciate the comment and I do! Businessheadsets.com is now sponcering my videos and if you use the voucher code "herehear" they are giving my viewers free shipping within the UK. I have been working in the Headset industry for almost a decade and the team based in High Wycombe are awesome. Here is a link: businessheadsets.com/wireless-headsets/?filterby=manufacturer-orosound Also Check out my latest video on the Epos 860 T -ANC a very good wired ANC and extremely good Noise Cancelling

Hi, that's a great question. It sounds like you're referring to the Environmental Noise Cancellation (ENC) feature, which is achieved through the microphone cancelling out background noise for the listeners / customers benefit. ANC, or Active Noise Cancellation, is different as it reduces surrounding noise for you the user, which unfortunately can't be fully appreciated through this video. However, I assure you, its performance is quite impressive. Regarding noise cancellation via the dongle, there is a noticeable improvement when used on a PC. The video you mentioned was recorded using Bluetooth on my mobile phone due to my current setup, which provided the best video quality at the time. You do definitely give me a couple of ideas for a couple of short explainer videos so I am extremely grateful for your comment.

You're welcome!