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CXI Research Group
Australia
เข้าร่วมเมื่อ 7 ธ.ค. 2023
The Customer Experience and Insight (CXI) Research Group in the School of Business, Law and Entrepreneurship is dedicated to advancing knowledge and practice in the field of Customer Experience at the nexus of customer insights and tech innovation.
Ensure you are always up to date with our latest news, upcoming events and seminars and subscribe to our mailing list and follow us on LinkedIn.
Ensure you are always up to date with our latest news, upcoming events and seminars and subscribe to our mailing list and follow us on LinkedIn.
From Linear to Circular: AI’s Role in Shaping the Future of Consumption.
Thank you to everyone who joined us for the final CXI Masterclass in our 2024 series, From Linear to Circular: AI’s Role in Shaping the Future of Consumption.
We were delighted to feature keynote presentations from Professor Sean Sands, Associate Professor Carla Ferraro, and Rakesh Bandipelli, Co-Founder of Your Product Passport.
We hope the session provided valuable insights into how AI is shaping the future of circular consumption, empowering consumers, and driving meaningful change toward sustainability.
This year, we’ve hosted a diverse range of masterclasses, each bringing unique insights from industry experts. We hope you enjoyed the presentations and the depth of knowledge shared by our guest speakers. The positive response to our quarterly masterclasses has been fantastic, and we’re excited to continue this series with more engaging content in 2025.
Created by
Dr Vlad Demsar (Co Director, CXI Research Group)
Associate Professor Carla Ferraro (Co Director, CXI Research Group)
Professor Sean Sands (Swinburne University, CXI Research Group)
Rakesh Bandipelli, Co-Founder of Your Product Passport.
We were delighted to feature keynote presentations from Professor Sean Sands, Associate Professor Carla Ferraro, and Rakesh Bandipelli, Co-Founder of Your Product Passport.
We hope the session provided valuable insights into how AI is shaping the future of circular consumption, empowering consumers, and driving meaningful change toward sustainability.
This year, we’ve hosted a diverse range of masterclasses, each bringing unique insights from industry experts. We hope you enjoyed the presentations and the depth of knowledge shared by our guest speakers. The positive response to our quarterly masterclasses has been fantastic, and we’re excited to continue this series with more engaging content in 2025.
Created by
Dr Vlad Demsar (Co Director, CXI Research Group)
Associate Professor Carla Ferraro (Co Director, CXI Research Group)
Professor Sean Sands (Swinburne University, CXI Research Group)
Rakesh Bandipelli, Co-Founder of Your Product Passport.
มุมมอง: 28
วีดีโอ
Unlocking the Power of Computer Vision AI to Transform Retail Customer Experiences
มุมมอง 482 หลายเดือนก่อน
Thank you for joining us at the recent CXI Research Group Masterclass, ‘Unlocking the power of Computer Vision AI to transform retail customer experiences’, with guest presenter Justin Williams from black.ai. We hope you found the presentation insightful and gained a deeper understanding of the capabilities of this rapidly evolving technology; how it can be deployed in a safe, ethical, and priv...
Customer Experience (CX) Design, Delivery and Diagnosis
มุมมอง 173 หลายเดือนก่อน
It’s great to hear from our facilitator, David Ginsberg, as he leads the upcoming Customer Experience (CX) Design, Delivery and Diagnosis program, designed by the CXI Research Group. Dive into hands-on activities, real-world case studies, and collaborative discussions that go beyond theory. Boost your CX expertise and connect with like-minded professionals. 👉 More info: lnkd.in/gt6wJyib
The Possibilities and Paradoxes of Generative AI-Enabled Customer Service
มุมมอง 875 หลายเดือนก่อน
Thank you for registering for the recent CXI Research Group masterclass, ‘The Possibilities and Paradoxes of Generative AI-Enabled Customer Service’, with industry partner CPM Australia. For those who attended, we hope you found the presentation insightful and gained a greater understanding of the role AI chatbots could play in customer service, what is possible in the future, and some of the p...
Customer-Centric Intelligence: Market Research as an Experience Enhancer
มุมมอง 679 หลายเดือนก่อน
Thank you for joining us at the recent CXI Research Group Masterclass, ‘Customer-Centric Intelligence: Market Research as an Experience Enhancer’, with guest presenter Lisa Lewers from Lewers RISI. We hope you found the presentation insightful and gained a deeper understanding of cutting-edge market research methods. For those who missed the masterclass, you can access the recording via our TH-...
Brand Management Success Over Time
มุมมอง 46ปีที่แล้ว
Brand Management Success Over Time Enjoy the inaugural CXI Research Group Masterclass on Brand Management Success Over Time with guest presenter Andy Gibson from The Edge. With an international career spanning three decades and a track record of global business success, Andy shares some of his lessons and experiences about the challenging process of managing a brand over time. The masterclass ...