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The coffee is horrible

Simple you over charge for coffee and you got rid of most the donuts that people grew up with and before that was a time people when there just for there favourite donuts. Why would I do to a donut shop for lunch or dinner there food menu sucks

Noone is going to address the weirdness happening with his mic?

The doughnuts were never anything to write home about. They were on-par with Robins, which weren't great. Horton's secret was always in the coffee. People were addicted to it like crack. Then they changed it in 2016. That's when the real decline started. Bean counter balance sheets may have still looked ok at that point, but the masses were already fucking off in droves.

I think it will take a generation for Tim Hortons to completely disappear. Right now it's all the people going there for nostalgia despite the quality dropping, but kids today don't go there and as they grow up Tim Hortons is going to just get abandoned

Hiring international students as what went wrong they can’t even put a cup of coffee together

I believe the downfall started when a non-canadian conglomerate bought out the company. As stated, the smaller inferior doughnuts make for poor customer satisfaction. The switch from actual roll up the rim to an app was the last straw for me, I don't boycott them but they don't get the same amount of business from me and many people I know.

They did not leave the U.S. in its entirety. In my home, the State of Connecticut, the six outlets they opened all folded within two years. Their product is trite and lackluster; nothing special at all. Because Canada is a much smaller and much less competitive market than the U.S., a chain like Tim Horton's can do well, because, frankly, it's all they have (beyond the usual American fast-food/quick-service chains.)

Tim Horton's has the best coffee anywhere.....nobody else comes close

So many answers. They definitely took their customers for granted.

Tim Hortons sucks ass

Lies their not on a Decline.

Service and employee quality are at an all time low. Just do a robotic kitchen like white castle at this point.

I liked the depth of this video. It was a few minutes longer than others I have seen

Decline??? it was never good haha

2 years later and only 40 comments? How can that be? I have a few thoughts. Imagine a doughnut and coffee shop that brings in frozen doughnuts. Freshly thawed out before sale. The coffee is promoted as being (relatively) freshly made. It still tastes well-stewed, and I blame the equipment and the staff. I have seen staffers erasing the time info on pots and rewriting a later time. So the 20 minutes or less pot time limit is a fiction. The sandwiches are pathetic. There are no cooks at Tim's locations, just microwave operators. There are some clever ways to use a commercial microwave appliance to reheat food relatively successfully. Alternately, throw a few poorly trained and wildly inexperienced teens into the mix and you find horror shows. The cute cardboard packs are supposed to be for the benefit of shipping and storage. If you don't open the pack before you nuke it, the steam generated guarantees soggy, completely tasteless and sometimes ghastly results. Many of the entree packs sold at Tim's are precooked, then reheated. So you want a lovely twice-cooked egg breakfast sandwich? You will get a white and yellow hockey puck instead. The best things I found at Tim's were the iced cinnamon buns...recently discontinued...and during warm weather, an iced cap. In my home town of Sooke, BC, the buns are gone and the ice cap machine has been broken for about six months so far in 2023. You can get a watery iced cap, but who would actually want that? So that final comment reflects the sheer incompetence of Tim's management. I you let monkeys run your coffee shop, expect to have some monkey poop flying around.

remember when mochas had real whipped cream

They lost the love. There used to be a short fat old lady that smelled like cigarettes and had kind of a beard who was genuinely glad to see you. Now you have depressed workers barely moving and you feel like youre supporting modern slavery buying your coffee there. Its changed.

It kinda go problematic once they shifted coffee vendors and the old vendor went to MCD.. and not to mention MCD lines are faster through the drive thurs.. not to say I despise Tim's.. they just dont do anything special for Canada anymore global locations look 100x better than what we get in Canada not to mention staff is overly south asian w thick accents they never make it a pleasant memorable experience unlike at starbucks.. I'm not sure as to why Dunkin donuts hasn't moved into Canada yet they could definitely give people something new to try

QUALITY GONE. REMEMBER ITS ABOUT FAMILY! RAY CROC NEEDS TO COME BACK FROM DEAD AND REWORK TIMS!

The premade freeze dried donuts suck ass. The regional store made donuts were the best.

Tim Hortons coffee is dishwater now. Dark roast my ass. The donuts are frozen garbage and not many varieties that they had years ago. The sandwiches and soup? Gross.

Also, their coffee recipe was purchased by McDonald's, so now the tims coffee of a decade ago is now at McDonalds. So when i want the double double i remember, i go to Mickey D's

Just try and check your timcard balance on their garbage website.

Hilarious that a burger shop is known for better coffee than Timmies now.

If Tim Hortons expanded to Australia, they would do really well!

burger king runied the brand

I took a course in the late 70's (elective) that taught me all about the residential school tragedies...and how it stripped the identities of the young children...concepts like time etc...It was shocking then, but more shocking that the average Canadian has only discovered recently...

Because they aren't Canadian anymore...A Brazilian company owns them.....How Canadian Eh!

All the food there is bad. Very fat not meeting the standard. Beverage are all sucre. Only we can have black coffee

the muffins are atrocious

Tim Hortons coffee is really bitter, even if I added lots of cream and sugar Mc Donald’s coffee is better tasting and cheaper

The fucked up Apple doesn’t fall far from the tree! What a crazy family!

losers like dad

If there is any decline in sales it’s because they got rid of the jelly filled timbits. Those were the best things at Timmy’s

Tim Hortons hasn't had any good food for 10 years. Prices have gone up two-fold though. Weird how it doesn't have to get better to cost more...

Either brush up on your reading skills, or memorize the material before hand so you don’t have to read it while recording.

If your going to read facts, maybe learn to read or brush up on the material first

We have lines to the door from when we open until we close every single day. I assume this video was funded by Starbucks or 2nd cup

Over policing?? These students are MORONS

Kick them out. No refunds.

Oh really, is this a party? Youngsters should have some better ideas. It seems like rush for some crazy discount sales at Walmart.

Glad this party happened. I condoned it and assisted many people in getting away. 😂 Canada is broke and desperate for revenue in fines. Hope the kids don't have enough to pay it. You're only 18, who cares and don't pay it

cop ended up in hospital ..... hope you guys are happy

nice painting by; Jerry Whitehead my neighbour

It's going to be hell around here when Queens opens back up fully in September. Good luck if you work at Queens. Hope you got your vaccination.

Wow

The narrator should have blown his nose or waited until his cold was over before making this. Painful to listen to.

The coffee always sucked. I just figured Canadians just don't like coffee.

Tim Hortons has to much shit on their menu for a coffee shop. What kind of coffee shop makes 30 different kinds of sandwhiches? It was just a place where a family or friends could go to sit down have a coffee and a donut or muffin bagel cookie and there was just a few sandwhichs. It wasent a full blown resturant. So people were dealt with FAST. Now you have peolle taking 15 fucking minutss just to order. Then now they back up the entire kitchens cause they have to make 14 things for one damn person while the rest are just tryna get to work with a nice coffee cause thess lazy fuckers cant wake up earlier and eat breakfast before leaving or pack it with them to go. Or go to an actual restuant. They go to a coffee shop. Which made it evolved into this stupid mish mash of a coffee stop and a half assed version of subway. Like they should have stayed in the coffee shop lane. Their sales have fallen cause who the hell wants to wait 20 minutes for one coffee? And these young workers need to stfu and do their jobs. Lol like shit. These new generations never shut up. Ever. Not at work constantly saying stuff online then go to work and they still talking. Like shut up and focus. Like some days I literally think people are mentally disabled when I see a kitchen that has 20 workers and it still take their combined efforts more then 5 minutes to make a coffee. Cause they talking or moving slow or they having at work fueds with each other. And this "be nice" culture literally ruined management you can yell at these kids for being useless twats or theyll have you charged fir some kinds hate crime. Cant fire them cause then you get charged for some type of discrimination. Like shit. Sorry man Im just sick of the world lately. Fucking garbage.