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Thank you.

The hotel was nice, the rooms fantastic and the staff were great, but it wasn't for us. We are in our mid seventies and we like to have food that is not too spicy, although there were some items that were not spicy. The drinks menu is very limited, and we had hoped for some liquers to choose from. The a la carte restaurant was disappointing as the menu didn't change at all. We felt that had this hotel been listed with a lower star rating, it would have been great. Please don't let our opinion alone affect your decision, everyone has different expectations as well as wants. Have a lovely holiday.

во только приехали не видитесь на рекламу услуга отвратительная вообще этомуотэлю только ставлю 3 звезды не больше питание отвратительное на завтрак только однияйца за две недели чуть не закудахтали каши одна житкость вообщем этот атель отвратительный

I am sure you will have a lovely time, and the weather will be a great deal better than we are having in the UK at the moment.

I didn't ask, so I don't know if they would store them for you. I do know that our next cruise with them has been cancelled as they are doing a refurbishment on this ship, so the cabins may be different.

We made 3 complaints, but they didn't do anything until I took the video. There were 2 cabins involved for our party, ours and our son's next door, so there was no offer of a move and no refund. I asked for a refund of the difference in cost between our balcony cabin and an ocean view cabin, as we felt that was what we had, but that request was ignored. The only compensation we were offered was on board spending money, which we felt we had to accept. By this time we only had 1 evening and 1 full day, which was the last day before disembarkation and it was at sea, in which to spend it. This felt like it had cost them nothing, but our cruise was totally ruined. There was nothing done about the swimming pool; it was not closed, it was not supervised, there were no notices put up. I had booked a cruise on Arvia, Iona's sister ship, but we have now cancelled that.

We felt that it was a good size. Although it was not the smallest we have ever been on, we still found our way around quite easily.

Thank you for your comment. I am sure you will have a lovely time.

I didn't see one. They do have a spa and an indoor pool, so maybe they have a gym in that area, but we didn't use either so we cannot say if there was one or not.

A gym ur on holliday relax or walk along sea front 😂

Sorry to hear of your loss. Cruising is one of the holidays that can still be enjoyable as a single person. We booked select as we like to know which cabin we are going to get. We chose a cabin at the stern as we thought the views would be amazing in Norway, which they were. The only video I saw before we booked was from someone who said that they got the occasional splash from the pool above, which I thought wouldn't be too bad. I did not think that there would be some really rotten people who thought it would be great fun to spoil other peoples cruise.

Yes I Did, but I forgot to mention them.

Thank you for your comments. Our cabin was not a Britannia Club cabin at the time that we went, so we didn't have the extras that you get for that. I used a new movie programme with the music, and it didn't sound so loud when I played it back before I posted it. I have now made it much quieter on my videos since this one.

Glad you liked the video. I try to include the sort of information that I would like to know. Our preferred lines are also Cunard, Fred Olsen and P&O, but not the large ships, such as Iona; especially after having tried a week on her.

Our son was in cabin 10740, which is the same position as yours, but on the other side. They couldn't use their balcony either as the water went over most of theirs as well, although they did have a little bit of an overhang from the balcony above them so one chair stayed dry. Hope you get either a change of cabin, or no-one throwing water over the edge of the infinity pool during your cruise.

Hi , we are also booked into 10743 in May, just out of interest did P&O offer you any alternative? Many thanks Carole

Hi, any update from P&O? Have they changed room for you? I've been assigned 10738 which is close to you. A bit worry now...Sailing in Sep

We have sailed with P&O a few times, and have more cruises already booked with them. This is the only time that we have been below an infinity pool, so it has never happened before. I have not heard anything from P&O concerning this problem since we got home. To be fair, this was not the fault of P&O, except for the designer not thinking about rotten teenagers and young adults reckoning it would be fun to try and drench the balconies. We saw some adults looking over from the side of the pool, whom we assumed were the parents, but they were doing nothing to stop it. This pool is unsupervised permanently by the crew, just a walk by now and then. The water stopped coming over for short periods during the day, so we surmised that this was when a member of the crew was near the pool. We have decided to never go on a cruise on board Iona again.

@@lesleyanddudley Completely agree. We are thinking of Iona for our video, but with the help of your review, this tells us that we should not book any rear cabins. Thank you!

Thank you. I try to show the sort of things that I would like to know.

Thank you. We did find that we only needed one of the drawers under the bed, so we left the other one empty. After we had put our suitcases out the night before disembarking, we checked everywhere to make sure we hadn't forgotten anything, and noticed the cabin steward had place the items for the following guests in one of the drawers, including the bottle of wine. We left it there, obviously, but I wonder how many take it, then find they have a bill for it added to the card they registered when boarding.

@@lesleyanddudley Good grief, what a thought 😯

I said this because as we were waiting to disembark I heard a couple telling someone how easy it would have been to take the wine, but they thought that they had better not.@@BritsAbroadTravelCruise

We were on the Norwegian Fjords cruise for 7 nights that left Southampton on 23 June 2023

Sorry, I meant to say the cruise left Southampton on 24 June 2023. We left home on 23 June and stayed overnight in Southampton. We were a party of 6. Our daughter and her partner had a sea view room, but our son and his wife were next door to us, and even with a small overhang on their balcony, they still had the same problem.

We did get compensation, as did every cabin that was effected, but it had to be as 'on board spending money'. This was only after we had complained 3 times, as well as showing them the video I had taken. By then we only had 1 day and a few hours in which to spend it. I did hear that this was also after the hotel manager had gone to one of the other cabins to talk about it, stepped out onto the balcony and got soaked.

Thank you. It was very peaceful with friendly people.

I stated what it was like whilst we were there. There was no way we could say what it would be like after our stay. You were lucky that the weather was such that you needed air conditioning, we needed heat as it was cold, which didn't work. Good for you if you liked it, but we didn't and will not return.

I only stated what it was like whilst we were there. Perhaps it was better on the occasion that you stayed there. If that is the case then either we were unlucky, or you were lucky.

As we were away for only 4 nights, we didn't mind it too much. Some people always pick inside cabins because they say you only sleep and get changed in your cabin, and you can't see the size when your eyes are closed. It also gives them more money to spend with the lower price for the cabin. With us, on longer cruises we have gone for a sea view, which is the same size but has natural light coming in, or a balcony.

I am not being bitter. I am just saying how I found it when I was there.

Also there is toilets in the spa. They are really not hard to find.

I have only shown and stated what it was like whilst I was there. I have made it as clear as I could with the video. As I stated, I was there on an all-inclusive package and there was a drinks menu for that, which was very limited. I have stayed in other Rui Palace Hotels, and they were a whole lot better than this one. I do not expect to have to go up to my room every time I want toilet, when there should be good toilets for everyone in the public areas. I didn't bother with the so-called snack bar, which was only open at lunch time, as they only supplied sandwiches which you made yourself, toast which you cooked yourself, cakes, yoghurt and fruit whilst I was there, but I did state that it was in the main building and you could take your lunch outside. What has staying at the Hilton, (of which I am an honours member), got to do with this hotel? I was not complaining that you had to have a key for the room, I was pointing out that the lock was loose, so it was tricky to get the key in first time every time. I am sorry if you didn't like my video, but it was about showing what it was like for us, and the sort of thing that could be expected by others.

@@JamesBond-se1kl As you could see on the video, there were no signs showing where the toilets were, so I never found them. If they were inside the actual spa, the doors were not open all the time, in fact they wee locked for a good deal of the day.

Sorry, I did not go into the gym, so I do not have a video of it.

We didn't get a bottle of Champagne, but we did get a complimentary bottle of sparkling Italian white wine. We thought this was because there was no sail away party, but we didn't know for sure.

I don't remember seeing any in that area. But we didn't try to use any there as we always used those on the dressing table.