- 2
- 187 642
Tonepie糖派
เข้าร่วมเมื่อ 8 ต.ค. 2022
Common problems and solutions of the smart cat litter box
Common problems and solutions of the smart cat litter box
มุมมอง: 66 479
วีดีโอ
Operation guide for The Smart Cat Litter box
มุมมอง 121K2 ปีที่แล้ว
Operation guide for The Smart Cat Litter box
My smart kitty litter box is going backwards
The wifi light isn't appearing! What now?
Tried to get my cat in. I tapped the lid when she was approaching and I guess it thought that was enough weight to dump all the unused litter into the trash bag. Not a great start. Good idea having touch controls on the front too. Cats never hit things with their paws out of curiosity.
I have done the self chcking and it s fine but the litter box doesn t connect to wifi....rubbish
@ mine has actually been working like a charm since that initial weird thing. Took two days for the cats to get used to it. Been great though, now!
What can I do if the WiFi lamp is off and won’t connect
Can anyone tell me how to fix the grinding sound my litter box makes when rotating? I took the drum off and cleaned it but no luck.
they say that you need to loosen the screws where the gears are and press them down again
Does anyone know if there's a way of levelling the litter automatically after a clean? It does it (set to 0 in the app) when i hold the remove odour button down for 2 secs but after a clean it's never level again
having the same issue.. did you find a solution?
@venfs no not yet, hopefully they'll update it or something 🤷🏻
I cannot get the thing to connect to wifi. Ive tried everything short of throwing it against the wall.
Hello ! I have the same problem. The WiFi stopped connecting a couple of days ago. Did you find a solution?
It spins in a circle and all the waste is back in the tray. How to solve the problem?
Mine won't enter wifi mode while pressing auto for 2 sec. What to do? Is there a reset button?
Hello I have the same problem. Did you find the solution?
@@margaritavitsiou2552Have you found any solution?? I have the same issue😢
What is the difference between clumping Time and cleaning interval in settings?
Do you need to press something after adding new litter? Mine thinks it's a cat doing business and I get mssg and it goes to clean mode,half new litter ends in waste bag
Bought this today, how to add litter? Each time I add litter, box goes to cleaning mode as it thinks cat does business and it clean itself, half new litter goes to waste bag 😢😢😢
Try adding litter before plugging it in, and don’t add too much, it’s not supposed to get into the waste bin at all unless you use “replace litter” button
@spoonjek6219 thank you I solve the issue Have been using the wrong litter, it was kinda corn based and too light hence was tipping over into waste bag when spinning. Now using bentonite litter and it's perfect. Also after adding a little bit of litter I press for 2sec leaf button to self level machine and it's great,
where can I get a replacement drum? the door to the litter bag broke and now it goes through way too muck sand
I'm having issues with the rubber base not holding in place, it keeps getting bent and litter goes behind the rubber and it keeps doing it over and over no matter how many times I clean the rubber and the box and remove all the litter from below it. Please, if there's a fix or something that might be causing this let me know. Thanks!
Mine isn't spinning and I've tried everything
Mine not just separates The poppies is come with a lot liter as well … what I am doing wrong?
What app
Smartlife
Hola, cuando enchufo el cargador al arenero, se oye el ventilador pero no se enciende la pantalla, ayudas
Increíble producto sin dudas. 🍞☕🪖🎩🚭
Where or how do i get litter bags
Aliexpress
Is she single I’ll move her to USA
Its not turning on. What should i do?
He comprado este arenero hace unos 15 días y todo funcionaba bien. En la app podía ver qué gato entraba (kg) y el tiempo que estaban. La limpieza se hacía automáticamente. Desde hace 6 días la app no me detecta nada y tampoco hace la limpieza automática, tengo que darle yo a limpiar en la app. Hoy tampoco me marca ese aviso en la página principal. ¿Alguien puede decirme cómo solucionarlo? Ya desinstalé y volví a instalar y nada. Gracias
The trash door won't close all the way like if something is stuvk! But i cleaned everything to no avail
We ended trashing ours as the drum kept getting stuck halfwqy through a cleaning cycle.
You could of called customer service and got a new one
Mine doesn't clean. It dumps all the litter every time. So frustrating
I have the same problem. Is there a solution?
When mine is emprtying, it never rotates enough and the pooh and clumps dont drop into the bin, if I unplug and plug in, it calibrates and rotates further around and the clumps go in the bin, but when its the normal empty, it just doesn't rotate far enough, by maybe an inch. Is there anyway to calibrate how far it will rotate? It doesn't make sense that it doesn't rotate as far as the startup calibration. Its useless for us as the pooh wont leave unless i manually unplug and plug in to get the full rotation.
Same happens to me! What the heck?! How did you solve it!🤷♀️
I didn't solve it
Does anyone know how to solve it? It doesn't rotate enough by a few degrees, but when unplugging and plugging in, it does for the calibration but then never does again, someone must know how to adjust this
For me it helped tightening the middle screw on the small cog. It had too much play in it ...
Hello, my FULL button is still on after I changed the waste bag.
Comprei essa maquina e so problemas e problemas para instalar,o manual nao explica bem , a máquina nao obedece os comandos...vou enviar uma mensagem na amazon amanhan e devolver....vou dizer que nao quero isso
hello Today i receive the cat litter and it is great. But i have a problem with weight measurement of my cat. my cat has weight 2,5 kg inly. The app said he has 7 kg. What I did wrong ? how repair it ?
You have to calibrate it, I think there is that option in the app. In any case, the weight measurement is never accurate.
Making noise when it’s in the cleaning cycle and is upside down. Not sure what to do.
No litter is in base, wheels are cleared in front and underneath. I took off orange part in back and put back on. I’m worried it’s the motor internally at this point
"Abnormal position" My litter box turns when starting up, it makes a half turn counter-clockwise and then a full clockwise turn. It then stops with the fault light turned on. Going in the app says "Abnormal position" When turning on without the barrel the motor keeps turning indefinitely. Self-test shows no issues. Anyone know how to solve this? This happened after 9 months of it working completely fine.
Just came to say we're having the exact same issue. Did you figure it out?
I have leveled on the highest setting and the litter still won’t level why?!
Press clean after setting the level
Is it possible for my cat to scratch a hole into the rubber on the bottom?
Nope. But the silicon seal around will wear off.
Appena comprata ma puzza di escrementi in modo assurdo
There must be some urine leakage.
Need help Please , mine is stuck upside down in All the cleaning cycle after only two days of using it. Please Anybody has the solution ???
Mine doest work after two days. She doest do the cleaning cycle . She stop upside down. I dont know how to do. Please need helpp
Hello have you been able to solve the issue ?
I bought this litter box a year ago and now suddenly it doesn't connect to the wifi and I'm trying to find a way to reset it but there's nothing helpful. Now I'm using it manually and had to contract with a housekeeper to check it and clean it while I'm away. That's frustrating 😤
There must be a way to reset.
have you found any fix i have the same issue
Stopped working after 7 months. Won't connect. Won't clean automatically. Can't find any customer service.
How does the deodorizer work?
It generates Ozon using high voltage (but it is not dangerous)
I doubted this buy especially from tik tok but it has been a game changer and does not smell at all it's kinda crazy
Had the old nature’s miracle/petsafe electric litter box for years, but all the parts were failing and fixing it became impossible. I got a different version from this one here, but omg yes. Crazy how you coild only find these for over $1000 before. So much better, cleaner to empty, and way less smells!
Where can parts be bought for this, the yellow rake broke.
On Aliexpress, there are lots of stuff for these litter boxes
The gray silicone base of this had got out. Cant fix it to the base, as it eventually comes off from a side. Do anybody have solution to this?
I have the same problem! I bought a replacement silicone base but the pee still pills on the side and goes underneath the mat. I don’t know that to do anymore 😢
I used a super sealant around the perimeter of the grey mat. I've used duct tape and later Gorilla tape to cover up the center hole in the bottom of the base. Be sure to wipe the surface clean before you tape it up otherwise there's a chance it doesn't stick well enough.
I did exactly as nite and it works well
is nobody talking about using a pen to remove stuck garbage? I feel for those who chew on backs of pens
I keep losing wifi connection and the house wifi is working properly.
Did you manage to resolve this?
No :( @@ghislainejel
I am having the same problem. It won't even connect to the app anymore.
@@jmanciazdid you fix it ? I’m having the same issue
OMG SAME! Anyone get it fixed????
I lost the yellow rubber is there anyway to buy a new one it’s leaking urine to the bottom now
Yes, Aliexpress
I ended up taking the internal litter mat out to clean and now it won't stay attached, resulting in litter falling between it and the drum every time it cleans. I thought it was able to be removed and I might installing it wrong? Any advice?
Same here, thinking to stick with super glue.
Did you find a way to fix it? Same thing happened to mine. 😭
I don't think you are supposed to take it out
do you need a smart phone for this to operate? or is a smart phone a convenient item?
It is not needed, but convenient. You can also leave it on automatic, so anytime your cat goes to the bathroom, it will clean.
I cant connect to wifi. Is it really needed for this to work correctly. Someone please help with this info. I'm old and not tech savvy. Lol
There is bad smell coming from the litter box even if I just clean the bag??
Very helpful