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After a few rentals with Enterprise, that went well , I ran into a really bad experience with them. I will never use them again.

Enterprise is making false accusation of vehicle damages. Do not rent from Enterpise. I currently have that issue.

This is so accurate. Retail employees are punching bags for retards lol

The color is correct

that’s not true it’s $71 dollars and a 200 dollar security deposit and you get your 200$ back when you bring the car back with no damage and a full tank of gas

I can not count all the ways that you do not qualify to rent a car.

To be fair, it is stupid that they're closed all day on Sundays. Cheap and unfair way of stealing people's money (I guess the government has some competition). Every car rental company I've ever used lets you return the car at any time (they register the time that the car was last locked so that you don't need to have someone check).

if he's never rented from them before... How in the hell does he have a $900 inbalance?

This employee sounds like an idiot, but this customer is a total LOSER. He doesn't have a credit/debit card, doesn't have a job, collects unemployment, lives with his grandma, doesn't pay any bills or have ANY bills in his own name. TOTAL LOSER!

it is sooo so true i mean like spot on.

OMG this was sooooooo the exact conversation until 6:00. LOL I was dying!!!!! (I work at Enterprise) lol

If this is a typical customer an employee experience, I feel sorry for the employees who have to deal with these type of customers.

I always been pissed rental car companies no longer take cash it makes it very hard in emergencies especially when all u got is a debit card and your 600 miles away from home

Wow, its been 20 years since I worked for this awful company. This brings back memories even now! This was pretty much the case every time someone came in without a credit card. It was always the same song and dance. I'm surprised Enterprise hasn't switched to just requiring a credit card to rent if the rental is not being billed to insurance or a dealership. Thanks for posting this!

Hahaha wonderful video! I served my 4 years in rental, very good laugh.

hahaha move your 46 year old ass out of your grandmothers house

Whatever you do don't bye their insurance ,it's a SCAM ,on November 2013 I got a rental car from them end the agent kept asking me to buy their insurance so I ended up doing it ,I told him that I was going to Florida ,He told me that their insurance will cover for any damage to the car in case something happen , ,unfortunaly I did a little damage to their car ,now they are telling me that I have to pay the bill for the repair or I have to report it to my insurance company ,if you have a personal car insurance don't buy theirs period.

So true.

ERAC doesn't have AAA discounts anymore

I've wrked at ERAC almst a yr and a 1/2. This sums up how stupid some ppl r, when renting cars. Some ppl shuldnt rent cars. Lmbo!! XD

Yep, that's about right. Some people have the mentality that renting a $30,000 car should be the same as renting a movie from Blockbuster

I work for enterprise too so I totally get it man, I'm getting so sick of hearing, "y'all got any chargers?"

Not necessarily. That's a pretty strict rule, but there are exceptions. I am an assistant manager with Enterprise in Washington and I don't have a degree. I just have a lot of past sales experience.

I feel you....I am an assistant manager of 2 branches in Washington....same deal. Doesn't change anywhere it seems. Annoying as hell, but at least we're not alone up here...

It gets viewed like that because there's about 300,000 coupons out there at all times that lower the price at all times. I believe enterprise has AAA/CAA/Car&Driver/WTF discounts, right? And that lots of Enterprise depots have Priceline deals? And so on? And you wonder why you get people just wanting to skip all that BS and get the lowest price without the effort. :)

Good luck bc this video is your day to the T

Ha too bad that will never happen you probably collect a disability check live with your grandmother have no bills and still do not have any money bc you live in the now and don't think about the future

true they will hire without a degree but you will be part time and will not be able to receive any benefits including joining the 401k

In Florida we get the same thing though Instead of Mexico they have tried to ship one of our rentals to Puerto Rico.... Ugh

Perfect

I am so happy I left Enterprise!!!!! & yes, something like this happened everyday (My biggest RED FLAGS when working with customers is when they'd say Hertz doesn't do credit checks and have cheaper cars.............or my personal favorite like in this video....YOU MEAN YOU HAVE TO COLLECT A DEPOSIT!!!!!????). Best of luck to you current employees (ESPECIALLY MT's) that put up with the most shit from the customers, your branch managers, area managers, and so forth.

@freedomisfromtruth Every enterprise employee has a college degree, so you're mistaken about where we hire. I'm guessing you were the customer that was the inspiration for this awesome video.

@goodhans87 Take a look at the people behind the counter, why didnt they continue sterilization from the 1920s, oh Enterprise wouldnt have employees.

@chayhurst Hertz gave a 2 car level upgrade just to include cruise control for cross country, Enterprise steals toll change behind 5 min after you drop the car off. Do everyone a favor and declare chapter 13

@FastFiveification So your the one who does its job patheticly, Enterprise hires directly off BK fryer line.

@83miru Your not qualified to use a PC, do they take all the sharp objects away from you

@b12ian72 If your not getting insurance paid rental why would the bear even go there. He must also do banking at Bank of America and eat all the time and McDs

Why do insurance companies flock to this crappy rental service. The counter people are just pathetic. Oh thats it, the insurance companies paying for it want you to have regrettable experience when the counter tries to intimidate you into buying more insurance.

so many rules because its a fucking 25k car!! duh

The last 10 seconds were worth the entire cs situation

I work at enterprise in Texas...and this to a T is what I go through EVERY FUCKING DAMN day!!! My entire branch laughed at this so hard, thanks for giving us 7 minutes of joy in our 11 hr day of hell!

Pay the bill brown bear

Lol @ur not qualified to rent a hot wheel

(SOrry, Keyboards busted.) I've worked at Enterprise for months and it's people like this that fail to understand that we're putting them in a brand new + $20,000 vehicle and they want it for free. It's unbelievable.

adffsfs

This is soooooo funny because its sooooooo true

@poloxskier LOL...so true!

ITS TRUE IT IS SOOOO TRUE!

I feel sorry for the employees that have to deal with customers this stupid everyday.

nice 1,