- 15
- 1 431
Acceleraate
United Kingdom
เข้าร่วมเมื่อ 10 พ.ย. 2022
Welcome to our TH-cam channel.
We’re a boutique system integrator, helping organisations cut through the complexity of digital transformation. Our experienced, solution-focused approach breaks down the journey into manageable and measurable initiatives, allowing us to deliver genuine value and realise outcomes faster.
Through a combination of consultancy, enablement, and hands-on delivery services, we help to quickly identify and solve your key challenges with cloud-native and serverless technologies.
We’re a boutique system integrator, helping organisations cut through the complexity of digital transformation. Our experienced, solution-focused approach breaks down the journey into manageable and measurable initiatives, allowing us to deliver genuine value and realise outcomes faster.
Through a combination of consultancy, enablement, and hands-on delivery services, we help to quickly identify and solve your key challenges with cloud-native and serverless technologies.
Explaining Acceleraate CX as a Service In Less Than 2 Minutes!
Acceleraate Co-founder, Matt Cowell (not historically known for brevity) , takes up the challenge of explaining our unique CX as a Service proposition in less than 2 minutes. Why we designed it, the problems it solves, and why more and more clients are choosing this service offering, versus traditional CCaaS Managed Services.
Find out more at acceleraate.com/services/customer-experience-as-a-service
#zoom #customerexperience #customerservice #ccaas #ai #aws #zoomcx #virtualagent
Find out more at acceleraate.com/services/customer-experience-as-a-service
#zoom #customerexperience #customerservice #ccaas #ai #aws #zoomcx #virtualagent
มุมมอง: 19
วีดีโอ
The Zoom Phone integration with Gorgias (by Acceleraate)
มุมมอง 504 หลายเดือนก่อน
Acceleraate is a CX technology specialist based in the UK, and operating globally. With over two decades of native cloud, customer experience and contact centre experience we specialise in CX transformation and optimisation, delivered with knowledge, expertise, passion, ambition, and pace. Our consultative, solution-focused approach identifies the big pain points, and solves them quickly with m...
Microsoft Teams Directory for Zoom Contact Center & Zoom Phone - Overview & Demo (ZCC Interface)
มุมมอง 1104 หลายเดือนก่อน
The Microsoft Teams Directory for Zoom Contact Center & Zoom Phone ensures that your Zoom users have real-time access to your entire Microsoft Teams address book, including live presence indicator, and full contact details. When your users need to search for a Teams user they simply launch the directory, and search for the department or user they need. It’s as simple as that! Application develo...
Microsoft Teams Directory for Zoom Phone & Zoom Contact Center - Overview & Demo (ZP Interface)
มุมมอง 344 หลายเดือนก่อน
The Microsoft Teams Directory for Zoom Contact Center & Zoom Phone ensures that your Zoom users have real-time access to your entire Microsoft Teams address book, including live presence indicator, and full contact details. When your users need to search for a Teams user they simply launch the directory, and search for the department or user they need. It’s as simple as that! Application develo...
Zoom Contact Centre - WhatsApp Messaging & Upgrade to Video
มุมมอง 1846 หลายเดือนก่อน
A short demo showing the WhatsApp Chat experience in Zoom Contact Centre, and the agent instantly and seamlessly elevating the interaction to a video call. Book your Zoom CX demo today, with the world's first Zoom CX Competency Partner - acceleraate.com/contact-us/zoom-contact-center-book-demo
Zoom Contact Center AI Agent Assist Capabilities (01/2024)
มุมมอง 2278 หลายเดือนก่อน
A brief demonstration of Zoom Contact Center's generative AI capabilities, including AI Companion and AI Expert Assist. For more information, or to arrange a full demo please visit www.acceleraate.com Acceleraate is a CX technology specialist based in Manchester UK, and operating globally. With over 20 years of native cloud, customer experience and contact centre experience we specialise in CX ...
Introduction to Acceleraate - The Digital CX Specialists.
มุมมอง 129 หลายเดือนก่อน
Acceleraate is a boutique CX specialist and system integrator based in Manchester UK, and operating across EMEA. With over 20 years of native cloud, customer experience and contact centre experience we specialise in CX transformation and optimisation, delivered with knowledge, expertise, passion, ambition, and pace. Our consultative, solution-focused approach identifies the big pain points, and...
Zoom Virtual Agent - AI Chatbot Powerful Insights & Analytics
มุมมอง 7910 หลายเดือนก่อน
A common complaint (or at least question) with AI chatbots is: "How do I know that it’s actually solving customer queries, and not just creating contact elsewhere?" You don’t want to need a degree in Data Science to understand this - you just want to know where it’s working, where it isn’t and the value your AI investment is driving. Zoom has solved this with Zoom Virtual Agent's powerful onboa...
Using Zoom Virtual Agent & Zoom Contact Center Together to Create Seamless Customer Experiences
มุมมอง 3411 หลายเดือนก่อน
This demo shows a typical customer-self service journey, being supported by Zoom Virtual Agent's flexible and powerful intent-based and knowledge-based AI capabilities. It then shows how Zoom Virtual Agent hands-off the conversation to a customer service agent with all of the appropriate context, history, and data points, enabling an efficient resolution. Demo built and recorded by Acceleraate ...
Using Zoom Virtual Agent to Data-Dip Order Information & Self-Serve with External Knowledge Base
มุมมอง 1411 หลายเดือนก่อน
This demo shows a typical "where is my order" customer support request, and demonstrates Zoom Virtual Agent's flexible integration options enabling data-dip into the back-office eCommerce system to obtain up to date information about the order. The demo also demonstrates how Zoom Virtual Agent uniquely allows clients to create both intent-based and knowledge-based journeys in a single bot flow....
Using Zoom Virtual Agent to Deliver FAQ Self-Service
มุมมอง 1311 หลายเดือนก่อน
This demo shows a typical FAQ customer service journey, and shows how Zoom Virtual Agent's flexible FAQ parsing AND intent-based journey support allows you to create highly intuitive and accurate AI self-service journeys. Demo built and recorded by Acceleraate - a boutique digital CX specialist, based in the UK - and the world's first Zoom CX Competency Partner. To find out more about Acceleraa...
Using Zoom Virtual Agent to Automate, Deflect & Assist Email Contact
มุมมอง 1411 หลายเดือนก่อน
This demo centres on a typical eCommerce website email/webform customer support journey, and shows how Zoom Virtual Agent's flexible hand-off options makes it perfect for leveraging AI & automation in these notoriously difficult to automate contact channels. Demo built and recorded by Acceleraate - a boutique digital CX specialist, based in the UK - and the world's first Zoom CX Competency Part...
Zoomtopia 2023 - A Fireside Chat on Zoom CX Announcements
มุมมอง 15111 หลายเดือนก่อน
Having returned to the UK from a fantastic week at Zoomtopia in San Jose, Acceleraate's Matt Cowell sat down with the Zoom CX legend that is James Adamczuk to distill and discuss the key Zoom Contact Center, Zoom Virtual Agent and Zoom AI launches and announcements from Zoomtopia 2023.
Amazon Connect & Salesforce Lightning CTI Demo (Acceleraate)
มุมมอง 254ปีที่แล้ว
AWS demo video, built and configured by Acceleraate, showing how Amazon Connect CTI works with Salesforce Lightning. NOTE - This video is a basic use case, showing screen-pop and click to dial. Additional functionality is available and supported by Acceleraate. Our team of Amazon Connect experts combine AWS technology, years of CX expertise, and tech smarts to make sure you get a solution that ...
Agent Guides for Amazon Connect - Demo Video (Acceleraate)
มุมมอง 236ปีที่แล้ว
AWS demo video, built and configured by Acceleraate, showing how Step-by-Step Guides for Amazon Connect can be used to enhance the Agent Workspace, delivering vastly improved efficiency, faster resolutions, and happier customer service agents. NOTE - This video is based on an insurance provider use case, but Step-by-Step Guides can be configured for virtually any industry vertical and use case....
Very good summary. Good to hear the perspective of a partner to the new innovations.