Mechanics React to Shady Dealership Repairs
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- เผยแพร่เมื่อ 21 ก.ย. 2024
- To learn more about Valvoline’s Restore & Protect, click here bit.ly/RestoreA... Thanks to Valvoline for sponsoring today’s video!
We asked real mechanics to break down some of the worst dealership fails we could find on the internet.
Huge thanks to our experts!
Sandro -- / mirandas_shop_
Juan -- / jss13kouki
Real Mechanic Stuff is a channel from your pals at Donut! We feature all kinds of automotive experts, every week.
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Damnnn sandro was spitting fire and throwing juanito multiple times under the bus.
just showing, i was a dealer tech, its important for people to know that just cause you go to a dealer, there's still stupid mistakes
The first thing Juan said about "triple checking" lug nuts was stupid.
Funny as hell
@@purp40 well said 👌
Lol best part of the video
even though Dounut is circling the drain, I see Sandro, I click
I don't even really watch Donut or Overdrive anymore, it's all just crap. This side channel is probably one of the few cash grabs of theirs that I'm okay with.
Maaan, it's a set of channels hosted by cool peeps doin their absolute best. Way to turn your back on them for exactly 40 hours of bitterclout. I'll watch all the cool vids by these premium humans.
@@ikeduno7973 im with you. its sad how fans destroy their own communities and channels with this band wagon nonsense. Donut is pretty great and there is no shame making money. if they dont they die.
@@bobloblaw1720 Donut got taken over by big money corporations that are more interested in the monies than making quality content that most of the people got attracted to the brand for
They lost me as a subscriber.
I used to work at a dealership as the manager for the quick lube. The desk was in the front bay where we worked off a flat rack. Wider vehicles would be taken back to a two-post for tire rotations.
Homeboy got it in his head that his dinky off-brand Mikita impact would be fine for zipping on lugs with a torque stick.
So, he is running behind on the oil/rot on a '12 Raptor and really wants to take off for lunch. He rushes through as quick as he can, brings me the keys and paperwork, and then dips out for lunch.
I cash out the customer amid 5 other jobs I'm working on the front flat rack, and wish him a great day, thanking him for his patience.
Get a call about 10 minutes after from the tech who went to lunch that the truck he just did the tire rotation on lost its driver's front wheel about a mile from the shop.
When we get the truck towed back, I see a total of 10 lugs of the original 24. Rims are all trashed, the lower ball joint broke loose, the rotor and back plate are ground away, and the fender is bent from the tire running away. Ended up costing our insurance $7000, that tech was fired before he came back from lunch, and a new rule was put into our book: Rule of Jon (the tech's name): DO NOT use electric impacts to torque without additionally verifying torque spec with a calibrated torque wrench.
The customer was astonishingly chill. He was the most brolic man I had seen in our town; 6'5", and looked like he could rip the tech in half while benching the front of the Raptor. But the entire time, he was very amiable. Joking about the situation and just having a great time.
Yeah I've met a few of these Jon's as co-workers. Torque sticks are OK for the new apprentices for not mega-overtightening (+10 - 10% I believe it was) but always always you need to use a wrench, I'm surprised that he was allowed to just use the sticks and this even happened though.
@@ToothNroost The problem is that being a mechanic is a shit job. The pay is shit, the conditions are shit. I don't know what you can expect out of most of the people willing to do the job.
I'm basically a mechanic for lab equipment. I get paid $150k a year, hourly instead of by the job, and guess what? I make sure my customer's stuff works when I'm done with it.
@@aluisious Unfortunately that's exactly why I left auto for aerospace myself.
One thing that played a key part was the insane the amount of politics in each dealer was, among other things like refusing overdue raises.
@@aluisious Mechanics deserve way better pay its absolutely despicable. The amount of expertise and knowledge it takes to be even a mediocre mechanic is staggering.
You didn't try to lie to him and blow smoke up his a s s like VW dealership in my town tried to do to my father.
I like Juan. He’s pointing out if you work for a dealership, you follow the rules they give you. It ain’t your own garage. No matter how simple the repair. If you don’t want to play with the dealer. Hit up the independent. It’s your call.
I don't really understand why *anyone* would see the dealership after purchase ever again for anything but warrantable defects.
I agree but when my alternator takes 20 minutes to change by myself and costs less than my battery from the same manufacturer, dealerships will bleed you dry. Its all about knowing when its worth more than dealing with it yourself.
IDK how it is in the US - here in Germany you're usually better off with a good independent shop.
Simply because basically all mechanics at the dealership know only their brand and models of the last 4 years or so.
The independent shop works on all brands, all models - all ages. That alone means the average mechanic has to be significantly smarter just to do his daily work.
Same goes for the guys doing part supply.
About 15 years ago I went to a local Volkswagen dealership. I drove a 1991 VW Golf mk2 from 2001 - 2018. Not really what I would call a complicated car.
I asked the parts guy for chromed interiour door openers. "Doesn't exist" - "Yeah - right. Look up june (or july - was a long time ago) 1987." - "Doesn't exist" - "Look it up!" "Interiour door openers - black, interiour door openers - chrome" "Order!"
They were like 6 Euros each. And as being pre-facelift (pre 1989) they were nice and flat - the later ones my 1991 had were black plastic, weirdly shaped - and looked kinda strange.
The interiour "panic"-handles on the ceiling - same deal. The later ones were static and it was easy to bump your head - the early ones folded away nicely. Probably saved a few D-Marks😉
I work at a dealership that is definitely more "if there is a will" kind of mentality where if we can find a shortcut that works we use it. We got a lot of retained customers because of rate and quality. Also, our dealership also works with lots of cars that aren't that brand and it gets the same service quality every brand car gets never had an issue because of it.
Yeah, had a recent customer had a weather strip fall off the sunroof. No tape is used or any repair kits, it’s glued. Since super glue isn’t a valid repair I priced him the glass which it comes free with the weatherstrip. Bro murdered me in the survey for following rules and I lost my quarterly bonus. Another thing, is when I do glue it and charge him an hour to do it, then it falls back off in a month and he’s back screaming and bitching, didn’t wanna deal with that. Lose lose.
I hated working for dealerships. I’ll never do it again. I’ll never buy a brand new car. They’re garbage, and this dude (not Sandro) low key shows how shady mechanics are in dealerships. Thanks guys! 🤘🏻
Sandro almost got caught slippin 12:40 "This nigguy named Pancho"😂
I didn't know that until just now. Gave me a laugh. Sandro seems like the kind of guy who has a pass. 😂
@@backwoodstherapy he’s not white so generally it’s more accepted
Was gonna say "this nice guy" but just said "this guy" 😂
@@drdriftphd that guy must not have been that nice xD
That was actually smooth as fuck.
That cameo from Jeremiah from Big Time was awesome
Waw 😂
Lmao
Yeah that Jeremiah guy was great, donut would be awesome with a host like him!
He said he was still going to be popping up here and there...
I hope Jobe from BigTime does a cameo too in the future!
My car went to a dealership for an airbag recall. When the guy was showing me the paperwork, I pointed out that there was $1400 of exhaust work on there. The guy said, "Oh, no -- we're not doing that. The computer just recommends that for every repair job." LOL
Buy an older vehicle that doesn't have airbags.
@@CrazyBear65 that's dumb
by any chance was it a honda
Well, then you won't mind removing it from the estimate before I sign it...
@@kuebbyPeople ride bikes too
In regards to the 2017 Ford F-150 and the broken axle, Sandro mentions checking recalls. I'm a retired Ford assembly worker and what most people don't know is that there can be what's called a "Secret Recall". This is for a lot of issues that are not life threatening so a national recall is never made. However if you do a little research and pressure the company enough they will fix some of these problems at no cost. An example is that in the late 80's Ford was using a anti rust coating that the chassis are dipped in before being primed and painted something was wrong with the coating and primer that caused the paint to flake off in large chunks. It was never a known recall issue but when pressure the dealership would fix it. I had my 1988 Mustang repainted at no cost.
When changing oil, you see him lube the new filter, but he didn't mention it, but I was happy to see it done. This is good practice to lube it before you just throw it on. Nice little detail
You forgot the step of torquing the oil drain plug to “rounded off” ft lbs
An old German told me it's called 'guttentite'.
Last summer in-laws new Hyundai was in for it's first oil change under dealership warranty, and they must not have torqued the drain plug enough, because a few days the engine light came up and car just stopped. Engine had seized up and there was no oil in the car.
When they contacted the dealership about the car, they asked what idiots did their oil change, and then realized it was them.
Needless to say, the car was in service for over a month to get a new engine on a car that wasn't even a year old.
You know when you get there because the head of the plug is rounded off.
@@BoondockMercantile your buddy Dave told you that joke
LOL, they only do that at Jiffylube.
I would be pissed if my lugnuts fell off with me driving, with my wife & kids in the car, I’d probably end up on the news
Always tighten them after 50 miles bro
Remember Ron White's story about tires at Sears and tires falling off.
@@ga6257 It's a different story when they JUST got the vehicle serviced... that's lawsuit territory right there
@@mikeadams8027 "the tire flew off, IT FLEW THE F*CK OFF"
*pregnant kids bro
I saw a kid wreck a scatpack challenger at a carmax. Dude started out blasting music, then reving the engine and finally tried to make a show out of leaving front lot and kicked it into a light pole. Took the pole down and hit the sidewalk hard enough to knocked a wheel off. Then got out and ran.
I made a salesman very nervous one time when test driving a VW Typ R. But, since I actually know how to drive, he eventually calmed down.
@@Lurch-Bot There is no VW Type R, that's a Honda thing. There's a Golf R, and they're AWD and heavy. Not really the same.
@@michaelabbamondi8892 heavy cars can still be fast. Chargers and challengers are 2 tons and they can still hit 60 sub 4 seconds push 200mph.
@Mitsurugi2424 not the point I meant, lol. A heavy AWD will not try to kill you. Maybe it'll understeer. A light or heavy rwd anything takes more "skill" than flooring it in awd.
@@michaelabbamondi8892I’m like 99% sure he meant R Line. I think this is one of those cases where you know enough about cars to know he was wrong but not as much as you think or you would have know R line existed.
It's so valuable to hear about these industry realities firsthand. Everyone should take the time to do their homework and maybe even get an expert opinion before purchasing a used car.
i like the style of the valvoline ad, an actual oil change, thats good that got me to watch it might help people.
yeah, that's an ad you can respect because it not just waffle, it's actually relevant actions (in this case an actual oil change)
In the mid-2000s, I sold cars at an Acura dealer. We had a Master Mechanic there, he had two dedicated Bays all his own.
He only works Monday through friday, never came in on saturday, and billed out over 200 Shop hours a week
They were 8 and 10 hour jobs, that he could do in less than 2 hours.
THAT'S WHY HE IS CALLED A MASTER MECHANIC.
My high school automotive teacher was that guy. He could knock out a 10 hours flag in 4-6 usually. Fuck, dude built me a transmission in 6 hours.
Was everyone else required to come into work on a Saturday?! F*ck working 6 days a week!
@@Cammac8Its not 6 days , its most likely how scheduling was worked out , the days off are usually spread out in the week , different times and different days are scheduled for everyone, The master tech most likely talk to the managers about working the regular 5 days Monday through Friday and have the weekends off
#legend
I was a sales manager at an Infiniti dealer that was a part of a major group. I was moving a Q70 out of the service bay as a part of shut down procedure. The automatic door chopped the roof and I thought FOR SURE I’d be fired. Loss prevention reviewed the surveillance and determined the door shouldn’t have come down early and that I hadn’t been at fault. Whew.
Flagging a car for warranty removal for modification is illegal. You have to prove that the modification caused the issue to remove the warranty.
I see Sandro, I click. Simple as that!
Facts
In ten years I'll be getting my oil changed at SANDROlubey. Can't wait.
Fact's
Facts
Agreed
Guess Juan hasn't heard of the Magnuson Moss Warranty law that requires a dealership to prove that a modification has actually caused the damage in question before they can legally deny a warranty claim. If a dealer is blanket denying warranty claims for any modification, they are violating federal law.
That doesn't mean he hadn't heard of it. He just saying what the dealership wanted him to do.
Well, depends. You gotta differentiate between your rights as a customer and the employees job safety. I can tell you, if my job was on the line id send the dude somewhere else. No way I'm taking that risk for some random guy off the street.
Proving that a certain part was damaged because of the modification isn't really hard or it is impossible depending on how solid the evidence must be and how you define evidence. With a modified turbo (and in turn, reprogrammed ECU) that increases performance you could basically void warranty for the entirety of the engine because its running out of factory spec, likely won't pass emissions tests and increase wear on all parts related to the modification. Head gasket blowing? Due to over boost. High oil consumption? Increased wear on piston rings due to increased boost. Catalytic converter dead? burned due to permanently rich fuel mixture.
Telling a customer the vehicle needs to be returned back to stock isn’t denying a warranty claim. It’s exactly how he explained it. If the customer is tinkering with visible things, who knows what was tinkered with that you can’t see.
That's between the customer's lawyer and the dealership's lawyers (for the record, the customer would probably win because that is what the law says). I can't fault any tech that just follows policy to ensure their check for their family that said, any tech that's cool working at a dealership like Mercedes should drop a hint that maybe Moneybags should go spend some money for the public good...
These guys went to school for Automotive Technology, not law school.
My man sandro with the quick save at 12:43. lol my man the “almost had him” almost got him 😂🤣
LMAO i was just about to comment the same thing
Man, Sandro is carrying this whole channel now 😂
i had done a shift cable recall on a ford pickup and parked it out front and turned the keys in to the dispatcher . a few minutes later one of the service writers came out with the customer following behind him steadily cussing us and yelling about " what did you do to my truck!!!??" .The service writer told me along with the customer yelling about how the truck wouldn't move and i told them both , " i just put a zip tie on the shifter cable , i only did the recall" . So the service writer hands me the keys and i walk out to the truck with the customer stalking along behind me , still cussing and fuming . i opened the door , hopped in , started the truck up , put it in drive , and released the emergency brake. The customer went quiet , the truck rolled forward no problem . I put it back in park , applied the emergency brake , and hopped out . the customer didn't say another word , he jumped in the truck and left very quickly . the service writer and i had a good long laugh before we got back to work.
I can't remember how many times I've laughed at my fellow soldiers in the military because they forgot to let off the parking brake.
they would often get upset when they came to grab a hummer or truck and it wouldn't move.
*EVERY* vehicle training & maintenance document reminds you to "apply the parking brake" when you park it.
so, whenever I parked a vehicle, or did a pmcs, I set it. apparently no one else ever does, so (I guess) no one was accustomed to popping the lever. (?)
I can’t believe he didn’t check it before going and making a fool of himself. Wow.
This is why I hate when people find ways to call out mechanics and sh*t talk them because then people just end up looking for a problem rather than using their head. That happens at my shop where the car doesn't move, first thing I check is e brakes
Miranda's shop is slowly taking over lol I see you SANDRO
Would 10000000% support that!
Wish I lived in the L.A. area, I'd be taking my old beater Mazda to him all the time!
If the guy still works there after this video...
Dude is shady as fuck and made Sandro look bad... lol
Dude said that ppl on TH-cam are "leaking" stuff, when talking about the guy changing the high pressure fuel pump on a KIA. If the part can be changed without 8 hours your pissed because ppl are calling your BS out
that may be the case. but if the place you work finds out you'll get fired. I work in an entirely different type of retail customer service business and theres a non disparagement thing in the hiring terms. You cant talk bad about the company on social media, and therefore lots of stuff could be skewed as bad even if its good faith criticism or whatever. Especially where I am its very easy to find another dope to fill the wage slave hell, even though it is slightly harder than previous and very hard for other jobs with more of a skill ceiling, they'll make everyone work harder to fill the void.
Yeah, if its out to the public, that's not a leak, its right there.
They aren't wrong though in that the manufacturer writes the instructions and the dealer "has to" follow those instructions. Sandro said it at the beginning, they are there to make money.
First thing I do on all new cars is the lug nut delete. So much weight saved!
Also it makes you faster!
It really helps because you shed unsprung weight, so savings actually multiply!
You jest but this is why my Jetta has lug bolts instead of studs and nuts. Probably saves a pound or two of unsprung weight per wheel.
@@Lurch-Boteveryone knows the Jetta was not only the slowest car in any Fast and Furious movie but no Jetta in history has ever made enough power to need bolts over studs.even though studs are always better. Let's use common sense if the bolts fall out there is nothing holding the wheel on but if a nut comes off a stud it can still ride on the stud. Stop watching Donut media and start watching the channels that they are all leaving to. The Adams Family, click unsubscribe.
What is a lug nut delete. Terminology not registering lols. I seriously would like to know.
10:40 Yeah, that's 100% true. One of the reasons for dealerships charging outrageous amounts for "easy" jobs is that we have to follow the car brands' instructions for replacing a damaged part.
Stop the fucking cap. I'm from Vegas working mechanic. WE DO NOT FOLLOW EVERY PROCEDURE ACCORDING TO BOOK. That is a fat fucking lie and you know it. Every employee here works differently and some works faster, some works slower. Everyone got there DIY right ? I have an Oldman here that just knows everything, and you know what ? He usually just looks at the damn engine for a half hour and just starts ripping that thing off. Never had total lost incident since D-1.
"There's a mole at every dealer"
What a weird way to say "I snitch at every dealership I work at" lmao
Good. All the dishonest people should be called out. One of the few times snitching is ok, when they're taking advantage of others
@@DaysieMan anytime there is a victim it's ok. People who think otherwise usually live in shitholes and associate with scum.
I took it as this dude is the shady one who’s always looking out for the mole
No there really is 😂
@@ll-OnlyXans-ll I interpreted it as "even if you start thinking about taking shortcuts, gonna end up getting fired for it."
This dude protecting dealerships WAY too much. 😂. My wife runs multiple shops and the stuff they get from the dealer is something else.
Dealer noted that I needed to replace front disks at 50,000 miles - this was an urgent “safety” replacement. it was $3000.
I said no - I can do my own brakes.
I checked the disks with my micrometer and it measured as new - pads needed to be replaced after six months.
5:50 - this is why right to repair is a thing we are fighting for in the US.
8:09 - I had a mechanic wanting to charge me 320 bucks for a $19 knock sensor that is on the front of the engine in an easily accessible location. It took me 5 min to unplug the 1 wire going to it and swap it out and 90% of that time was just getting under the car and back out.
9:15 - that tesla is totaled. Any time theres any sort of significant damage they total those little battery operated wind up cars because insurance doesnt wanna risk the battery being damaged and it bursting into flames later... cause you cant put out a lithium fire.
13:00 - used luxury cars are a money pit so there's almost no chance a legit mercedes dealer sold this car. They take too much pride in their vehicle.
"5:50 - this is why right to repair is a thing we are fighting for in the US." Not just the US, it's being fought for in a lot of countries.
Have to be careful though, if you've seen some of the "repairs" clueless owners have done to their machines you would not want to be on the road with them.
There still has to be some oversight, especially when the machine you have a "right to repair" is used in public
@@iffracem Oh yeah of course there has to be a limit to how much you can change and it still be under warranty.
In the US, if the dealer/manufacturer refuses your warranty for modification, you can take them to court where they are required to demonstrate that your modification caused the issue.
Sure but they're not required to do any work on the car. It doesn't release them from prior warranties on work they did already, but they can decide to stop servicing your car.
@@dcgregorya5434 A specific dealer can, but the manufacturer is still responsible for the repair and will get a dealer to do the work. New car dealers have their ability to sell the new cars held over their heads to ensure compliance. You just contact the customer support team at the manufacturer and tell them about the situation. The law can't force a dealer to do the work, but it can force the manufacturer to get the work done.
lol no. You modify your car you voided your warranty.
Magnusson moss warranty act, know it, love it, have it save your ads
@@Mostlyharmless1985 that's only potentially true. If it's your modification that caused the issue, then it's out of warranty. If they try to deny warranty otherwise, it's pretty much the same thing as "warranty void if removed" stickers on tech. They're not legally enforceable, but they scare people away from trying to get repairs.
I really appreciate somehow adding the dealership mechanic's perspective without defending the dealers
He kinda is though but not everything. Also he admitts to quite some of the shady shit as well.
@@lezorn it's like it's ran by people just trying to do their job or something...
9:45 - This BS reason is why you should never go to a dealer (unless it's a warranty repair). A real mechanic that understands vehicles and isn't just following manufacturer recipes, will know how to most efficiently do a repair
I bet the technicians are using all the shortcuts also. It took them 1hr but charging for way more.
at around 7:40, dealer flagging a car as not warrantyable due to a minor change, is ILLEGAL. The dealer has to provide proof that what was changed caused the issue that you're experiencing.
Juanito is the guy to charge you 1000 for something that you could do yourself 😂 he’s trying so hard to make the dealers look good 😂
Yes!
Yeah he's a complete shill and should never be on here again.
It's the guys job. He's giving you the perspective of the rules that he has to follow. Don't like it don't go to support those types of businesses 🤷♂️
Better that he's here talking about it so that people know about it.
@@cmdrdreddhe WAS a shill. Thats why he can now openly talk about dealers.
Its not rocketscience you lugnuts.
@@redeyedfreaks Yeah, I too see where he's coming from, but I'll also admit that he did come up a bit excusive there. Maybe because he thinks some of those rules are bulls*.
But yeah, it's not the mechanics', or even the dealership's fault most times. They have to follow the book manufacturer has given them or THEY can be in trouble (sometimes even if it's actually not an issue related to what they have done/not done by the book).
I work right above a BMW Dealer and let me Tell you this: the way they go full pedal on customers cars, new cars and in General all Cars is mental. They do Drifts, burnouts, donuts - and I get the best view out of the 3rd floor.
My experience of dealerships is that they are HUGELY variable, especially if they're not in a giant chain.
The ol' italian tune up
Could see myself owning a BMW someday but I wouldn't buy one new and I wouldn't take it to the dealership for service.
@@Lurch-BotThat's the correct approach. I went to a dealer once in eight years of ownership. Learned my lesson the first time and never went back. You automatically get a 10-15k discount on BMWs if you just buy 3-5 years old.
@@Lurch-Bot Only get imports as leases. You do not want the headaches. I've dealt with a few chasing my ass on electrical issues.
Shop I worked at had a young tire guy do this once.....After that, he had to hand check EVERY lug nut on EVERY vehicle that left, regardless of tire change or not with a 4 way....He had to do that for almost 6 months....He got the point
Sandro is the only reason Donut is around now. Love the channel regardless
Honestly, I could totally see Sandro jumping and doing his own youtube. I mean hell, he's already roping in other boys from his shop. Who knows who else is lurking in Miranda's shop.
Love how Sandro called out Steph and Angie - give us the race!!!
You would need a few hours for angie to over explain every little thing about the cars, how each component works, how the road was made, and what year the blueprints where approved... luckily shes cute, otherwise over explains EVERYTHING
@@Im-not-cleverShe's educating for the young people who watch these videos
It's a public service
@@Im-not-clever She's only feel like over explaining if you know a lot about cars. I don't know much so she works for me.
@@Im-not-cleverusername appears trolling.
@@Im-not-clever ok incel
VERY IMPORTANT NOTE FOR ANYONE WITH MODIFIED CARS WITH WARRANTIES: you need to be aware of the Magnusson Moss Warranty act, the dealer MUST, by LAW, prove that whatever modifications you did to the car caused the failure before they void your warranty. Look it up, read it, educate yourself, and don't get screwed by the shadiest guys on earth.
So I looked it up and I can’t find what part you’re talking about, could you direct me a bit more? The closest part I could find was 2308 (a) talking about modifying the warranty but not mentioning modified parts anywhere I could find.
As long as the mod isn't anything crazy or you aren't an ass you'll be fine. Most dealer techs won't mind or if it's someone that does, they'll pass it to another tech.
MMWA pertains to manufacturers warranty, not warranty of work, and it doesn't force any particular technician or shop to work on your car
@@TheOfficialOriginalChad Wouldn't it force work for dealerships though? Cause don't dealerships have requirements to be the local service for the brand and thus are required to service a vehicle that meets warranty requirements.
@@nocare nope, that’s between the manufacturer and dealership. The law basically says the manufacturer, the entity that offers the warranty, has to figure it out.
Think about it. If your Dennis toaster fails under warranty, you can’t just go into any store that sells Dennis products and expect a warranty replacement. You have to call up the manufacturer.
Now a lot of the time a dealership or distributor will have a contract with the manufacturer that binds them to doing the work, but that’s completely unrelated to the MMWA.
I worked at dealerships for 10 years, and overlooked mods unless I could prove that it caused the problem. Good drivability technicians can diagnose around modifications. I never voided a warranty.
Guy in glasses is just lame…. You’re cool tho
This is an ad I approve of. It's teaching me something valuable that I don't have to pay for
I was a service writer for a lexus toyota dealer. I only sold the work a customer really needed. Gave them legit estimates on the time they had left on their brakes before needing to be changed, etc. My customers loved me because they knew I genuinely looked out for them like it was my car. Dealership owner had 5 dealerships and I had the most WOs and highest average per ticket of all of them. I did this completely being honest and fair with my customers. Even years after I left the dealership customers would see me on the street and thank me telling me how much they appreciated me taking care of them.
Dealer techs use shortcuts no matter what the tech manual says. Time is money. Getting paid for 8hrs on a job that takes you 1hr to do is a jackpot ticket!!
According to google, the dealerships denying work for a few aftermarket parts are in the wrong per Juanito.
The Magnuson-Moss Warranty Act (MMWA) is a federal law that protects consumers from unfair warranty practices. It was passed by Congress in 1975 to ensure that consumers have clear and complete information about warranties, and to promote competition based on warranty coverage. The MMWA is enforced by the Federal Trade Commission (FTC).
The MMWA requires written warranties to include the following terms: Who is covered by the warranty, A clear description of what's covered, Responsibilities of the warrantor and the consumer, Warranty expiration, and Ways to handle disputes with the warrantor.
The MMWA also prohibits manufacturers from using unfair or misleading disclaimers in warranties, and from conditioning warranties on the use of original equipment parts or services. It also recognizes implied warranties, which automatically apply and guarantee a minimum standard of quality. For example, the MMWA states that warranties cannot be voided just because aftermarket parts or services are used.
I've never had this problem the few times I've gone to a dealership, my car is now over a decade old, it spent its first half of its life when I lived on the rust belt, there are a lot of parts on that car now that aren't OEM. I've done a bunch of the work since that time period, dealer mechanics have never had a problem with it. Only times these days are going when there is a recalled part. If anything I've gotten compliments for the condition or suggestion on other parts that I should switch out next due to the rust damage. Salt roads suck.
Exactly, not solely on the basis of an aftermarket part being used. But if it's an issue that could be caused by the aftermarket part, how could warranty cover that?
If you affect how the engine works with an aftermarket part, and you get an issue with the engine that can be caused by the aftermarket part. There's no way that 100% would be covered by warranty. The customer doesn't want to pay for the troubleshooting needed to find the exact issue. And the car manufacturer won't cover the warranty, or the cost needed to troubleshooting. So then you basically forces the dealership to do free labour.
And I'm pretty sure when you buy the car it states exactly what is covered under warranty. The warranty ensures the vehichle will work with these exact specifications it's sold with. If you change those specifications the manufacturer cannot guarantee it will work, and therefore it cannot be covered by warranty.
And I'm talking about modifications and performance parts. Not if you change a OEM air filter to a aftermarket one for example.
And I should also say I've worked as a car technician in Europe so this Act of yours is not even something I've had to consider.
But I know for many warranty jobs that we had we had to follow an exact procedure to troubleshoot the issue and find the faulty part, especially if it was around the engine.
Measure values and they had to be within specification, if it was. Move on to the next part, try this, try that, what happens? A or B? If A, do this. If B, do that.
This was also the most boring jobs as a technician.
Yeah that's super illegal, but it isn't actually enforced at all. Just look at all the 'warranty void if removed' stickers you see on just about every electronic product. But these companies know they can get away with it, because they know nobody's going to sue them due to how expensive a lawsuit is.
There's what the act says and what really happens. Shady manufacturer/dealer just says, nope, it's modified so not covered and sue us in small claims court to get us to comply.
There is a legal difference between aftermarket parts and modifications though. If you've applied a like-for-like swap of a part that isn't the OEM then as long as those parts have the relevant legal markings then they can't refuse (lets say you've swapped out the factory air filter panel with a K&N filter panel) because it hasn't changed the vehicle in a appreciable way, the part is as good or better than stock at doing the jobs it's supposed to do. If you've changed the entire intake though they can refuse because you have now modified the vehicle outside of its original specifications, it cannot be confirmed to be running within specifications and therefore won't be covered by the warranty.
For those who don't know, Plaid mode is a reference to Spaceballs the movie. In the movie, going "Plaid" is a result of "Ludicrous Speed"
And LUDACRIS WAS IN THE FAST AND THE FURIOUS! IS " LUDACRIS" GONNA BECOME A SPEED FOR 4X4 OR HEAVY VEHICALS!
I think that would get hot really quick!!! I say that because I just saw a 900 hp lifted (on 37" 4x4 wheels and tires) OJ BRONCO....AND STEVE MORRIS ( DAD ) HAS A WAGON THAT SHOULD NOT BE GOING AS FAST AS BIG AS IT LOOKS!!!! KYLE MORRIS ON YOU TUBE TO HAVE A REFERENCE!!!!
Remember that he drove heavy jeeps or tanks that were fast and not to be messed with furious is a base
Looking at that 300k in damage Dark-Helmet got off LIGHT!!!!
We moved, wife went in for an oil change and scheduled service on her Accord. The new dealership told her she had a hydraulic leak, needed hoses, new power steering pump a flush etc $1800.00... They showed her red hydraulic fluid all over the pump, hoses and steering sector and engine bay... I'd previously changed the car over to yellow AMSoil PS fluid. (car didn't use ANY red fluid). We declined, I cleaned up the mess they made confirmed all the fluids were good.... We never had a leak and NEVER replaced the PS pump and owned the car 10 more years. She continued to take the car in for scheduled service to a different dealership.
Do you know how I know your story is full of shit? All cars take red fluid, it's called transmission fluid. All gas and diesel cars have transmissions, and all transmission fluid is red. Most manufacturers now put transmission fluid in the power steering system too. Honda has never used ATF as power steering fluid as far as I know, it's always been standard PS fluid, so I don't know why a Honda mechanic would think you had a power steering issue if they saw red fluid/use red fluid to prove you have a power steering issue. This sounds like a made up story you tell your friends to prove you're a "car guy" who can stick it to those "scam artist" mechanics. A real mechanic would know your story is full of shit.
'Plaid mode' is a Spaceballs reference. The big ship accelerates to Ludicrous Speed because Warp Speed was too slow and ends up leaving a plaid streak through space and the heroes exclaim "She's gone to plaid!"
Sandro and Juanito dropping hard facts. I actually had the SAME issue happen to me with my lug nuts from Tire Kingdom about 2 years ago. Mine didn't come off but they were about 75% backed off and were damn near falling off.
Plaid mode is a nerdy reference to a classic Space Balls scene
😂 Sandro, you ever leave Donut you have got to start your own game. BTW. Love to know why you looked so excited to do the Valvoline Ad. 😊
Money
@@tau12usr85 Bruh, you must have skipped the ad!
That last one with the single mother. Holy shit she got taken for a ride.
Why she out here being a single mom tryna buy a baller ride anyhow? Stupid is as stupid does...
twice!
People need to stop buying from a "Buy here, Pay here!!" That's where this woman with no common sense bought it.
Most likely a 'Buy Here, Pay Here!' lot. They thrive on the uninformed and desperate.
I don't know what "top dollar" she paid, but you really have to know less than nothing about cars to roll this off the lot. At some point the customer bears some responsibility.
I NEVER take my car to the dealer to get worked on… never really had a reason, but you guys just validated my thoughts…
“They’re leaking on information on how to do stuff“ hahahahaha
Sandro and Juanito are a dynamic duo 😂
Hell no, Juan is lame ass hell
I worked at a Dodge dealership back in the 80's. We had a Conquest TSI come in special ordered. The dealership owners kid decided he would launch the car before it was prepped. He wound up totaling the TSI, two diplomats and one aspen wagon.
I hear stories like that so much that it should just be considered bad luck to do that. Don’t take the car for a joyride. Something somehow will happen.
"At the dealership we're always in a rush" noted 👍🤓
Good to see Sandro doing good . Been following since the xcessive days
I worked at Harley Davidson as a salesman, we offered a silicon protection for the matt black surfaces, this cost $1200. When a customer purchased this we sent the apprentice out with a $3 can of silicon spray, to spray all the matt surfaces. If the bike has a lot of chrome (most Harleys do) then there was only a couple of matt surfaces.1 can could do 5 bikes and took the apprentice less than 2 minutes.
Sandro running the show! Hell ye.
Boom Sandro and crew!
"oooh low end? kia? err" god I love Sandro so much
the top spec ones inc Hyundai have just as much equipment as high end Mercedes. this is on i20 a small city car and i cannot think of anything else id ever need in a car, only thing no sat nav but that cost cutting because all the buttons would go and it be pit in a menu somewhere instead of buttons. this list heated seats and wheel, electric and heated mirrors, has lane assist, parking sensors front and back, auto wipers, two very good power outlets at 180w each you can power something pretty good from that, a boot floor what can change height, Panoramic Tilt & Slide Sunroof, Cruise Control with Speed Limiter, Bluetooth Connectivity, Lane Departure Warning System, Tyre Pressure Monitoring System - TPMS, USB and AUX Connections, Stereo RDS Radio-CD player with MP3 Compatibility and My Music, Front Seatbelt Pre-Tensioners, Hill-Start Assist Control, LED Rear Combination Lights, Rear Wiper-Washer with Intermittent Function, Spare Wheel - Temporary Space Saver, real handbrake and key start as id not buy car without key start, Automatic Dimming Rear View Mirror, Glove Compartment - Illuminated with Cooling Function, Steering Wheel Audio and Phone Controls and cruise, Leather Wrapped Steering Wheel, Smartphone Docking Station, all of that plus more in a small city car at a weight of 1158 kg dry weight. id own one these and it be more reliable than most German cars and buy a German car you instant turn in to a dick h.... the way they drive they got label and people will not be so nice like helping you out junction. no way id want to own a German car because i don't want that tag instance recognized as something you don't want to be. i stick to the more reliable brands and that i20 may be my next car as that newer version of my current car, i service it and it been faultless just general wear items and cost been cheap and passes it yearly safety check easy and pollution check it great it burns very clean and its a 2011 car so its going to be high spec newer version my current car or older japan import of a small kei van that the top my list nothing else im interested in
4 main choices
1. Stealerships
2. Franchoise Chain scammers
3. Destroy It Yourself
4. Locally owned shop with tons of great reviews
Sandro you need your own channel. You’re the only reason I’m watching
I can't speak to cars now, but back when I worked at a local Honda dealership, we didn't play games with warranty claims. If we could help the customer and it wasn't BLATANT misuse, we'd do what we could to get it covered.
When I ran into a few modded up S2ks & Civic Si's and the like, we'd take them in. Mainly because I was always down to work on those, and they were happy to hand the ROs to me in those cases. If the modification had 0 to do with the fault, it was IRRELEVANT in our eyes over all.
If it MIGHT have had a hand in it, we'd assess it from there and be real with the customer in stating, "Hey, obviously you know your car has been modified. As long as it didn't have a direct impact on the fault, we're going to do what we can to get you covered. If it did, well, then the repair costs will be on you."
The techs that throw their hands up and say, "Nope, it's modified. Won't touch it." just seem like they're copping out. I do understand and even kind of appreciate their stance, but simultaneously, are you not interested in a bit of a challenge??? Following the dealership diagnostic flow-chart can be MIND NUMBING at times. Having to think outside of the box and dig a tad deeper than the book (or online database these days) can be fun, IMHO.
This guy ^^^^^ seems to be the only one who's workplace is actually following the damned law. That's EXACTLY how it's supposed to go down under Magnusson-Moss.
The problem with many working in a shop is that they're not mechanices,, they are part changer. If the diagnosis doesn't tell them the error they don't know how to fix it.
Honda family
12:15 - “They’ve gone PLAID….” 😂😂😂
I have a mechanic shop I trust. They have treated me well and even after moving across town, I still head back to them anytime I need work done.
Ok.
I bought a brand new SRT wagon and immediately customized it. Full interior with 7 tvs (2 visor one dash and every headrest) 2-15", 2-12", 2-10" JLs and 2 JL amps, full body kit, exhaust, paint, custom wheels etc. I brought it in for it's first service. I pulled up and walked into the service desk to say I was there and when I walked out my car was gone! I lost it because no one knew where it was. the kid that moves cars from the warehouse and around the sale lot saw a cool car and decided to go for a ride. He showed up 40 min later after joyriding my new car. He had had a hard time seeing and flipped both visor TVs up and broke the brackets. This kid had no business in my car at all
I worked for a GMC dealer from 2019-2021 and for years GMC/Chevy 1500 trucks newer than 2014's A/C condensers had a 4.5 hour warranty labor time and a 6 hour customer pay time, but some tech way early on figured a work around that shortened the actual time to less than 1.5 hours and it was kept hush hush for a LOONG time before the warranty dept. finally caught wind of it. Those were good times! 😆
Yooo Sandro bringing in his boys??? Lesgo
Donut is having personel issues. no hate for sandro and his people though.
Regarding the clip about not touching a modified car, just gonna point out that is wrong. The Magnuson-Moss Warranty Act argues that a consumer has the right to do their own repair work on an item they purchased (any item, not just a vehicle) and the warranty will still apply provided the repair work in-question did not directly lead to the consequence which required repair. For example, if you put an aftermarket exhaust in a car, but the fuel pump goes bad prematurely, unless the dealer can correlate changes in the exhaust system to a fuel intake problem, the warranty would still be valid in a court of law.
Note you have to at least go to small claims court to enforce the law. The shady dealership/manufacturer is banking on the fact that your time and court costs are worth more than the cost of repair.
Also note that the law permits repair, it does not permit modification. If you do not put on OEM or recommended match as per manufacturer, the dealer and manufacturer can reject warranty.
I'm thankful my Volvo dealer always works on our cars. And they are modified. Shiiii they put on my 1st set of lowered suspension and BOV.
100%
And what about them modded out trucks fools paying a house for from the dealers? Those "voided" as well?
The Sandro takeover. I'm all for it!
02:30 thats not misdiagnosed. they knew really well
Simple rule of thumb: If you're going to modify your car, use genuine parts (either stock or aftermarket) that are specifically designed to fit your car, otherwise you could be in a bit of trouble when getting an inspection from a mechanic. It's a bit expensive, but at least you know you're using the correct part that's been recommended.
I love Sandro saying "Juanito". Sounds more linke family, than boss and amployee.
sandro keeping this company relevant!
was a subaru tech for 10 years. we worked on fully built blocked everything cars. subaru doesnt give a fuck about mods. had one guy who posted a video doing dry donuts. blew his motor. got it warrantied, did it again, got it warrantied again. car was not stock. Subaru will work with you just have a good relationship with your techs and service centers. and be honest!
They turned my dad down for his Subaru because he did his own oil change on it one time in the past.
@@JoshuaAlbretsen-bf3di shitty dealer man. you could have a full build, if you need a tail light they gunna deny it? even an oil change who cares. moneys money. we had good techs though that drove them ourselves personally so we respected it more i guess
@@JoshuaAlbretsen-bf3di the engine warranties were through subaru of america. swear
@@TylerCSGO sounds like a unicorn dealership, I would not expect this to be the norm.
Literally the only time I've ever had a salesperson encourage me to drive harder on a test drive was when I was checking out a STi. And I have a lead foot, lol.
I ran out of gas and exited the frwy and was putting gas when I looked up and seen Miranda’s shop lol I was happy Asf
Back in the 90's I had an 88 Honda Accord. Something kept killing my alternators (after changing 3 of them in 2 years, I found that it was the brand). But the manual said I had to remove the driver side CV shaft to get the alt out of there. Luckily I decided to consult the online forum, and they said it's much easier to just remove the air filter box and lift it out from behind the engine. That trimmed a lot of time and headache out of a job the I had to do more often than I ever wanted. Online communities will almost always find an easier way of doing pain in the ass repairs with the same results as the pros
Dealerships will absolutely do stuff you don't need. Hell, my Cobalt I used to have needed a power steering motor once. It was a recall, so it finally stopped working, and I took it to get that replaced at no cost. When they called later, they said they replaced the motor, but it was still having problems, so they wanted to replace the rack and pinion...which was gonna be 800 bucks I did not have. Told them I'd just drive it as is. Never had another problem. I tell everyone who wants to go to that dealership to go anywhere else because damn, man.
Dealerships seem to be completely unaware that they've burned just about every single American, and there's no one left willing to buy into their scam. Maybe the reason the value of used cars went up so much was that no one wanted to go to dealerships?
That first one happened to my old man when he was towing something in his old Safari/Patrol (same thing), he found out the dealership put the nuts back on with the dugga dugga and never checked the torque and he also forgot to check them the morning he left leading to his front left wheel coming off on a shallow right hand bend on his return, was super lucky and managed to find the wheel again and put it back on using nuts from the other wheels and limped it slowly to the location.
The . button isn't just something you press when you're done with your story.
Opposite problem. Couple months after I got new tires on my truck I started getting noises when turning. They'd set the gun to high and broke the stud free. When checking all the others I almost couldn't break them loose. Cost me everything on that corner by the time they got it apart. Ever since, first thing I do after service is back every nut and hand torque to spec. Plus I also know they're loose enough I can get them with the trunk wrench if needed.
Bwahahahaha Sandro roasting Juanito hard. Welcome to the Family Juanito!
I worked at a Chevy dealership in the 90's. No one was watching anyone to make sure every part was removed that the flat rate manual said needed to be. Faster you fixed the problem, the more money you made. Flat rate manual just specified the hours it should take.
"Dang, that guy was putting in work" Sandro recognizes game!
Love having Sandro as the host!!!
FUCG any dealer that says one silicone hose is HIGHLY MODIFIED... one of many reasons this place is absolutely completely fugged.
it was more than that.
He had a by pass valve, intake and a charge pipe from what I can see. But if you mod your car you should figure out how to problem solve and fix it
Bro honesty is refreshing doe
My mechanic has been my mechanic for my safety inspection since I started driving; yes, I have driven without inspection, and was pulled over, and promised a ticket the NEXT time she saw my car without a sticker. I Love my mechanic, but I'm stuck waiting 4 weeks, with a "Call, for a quick pop in, so we can get the diagnosis and order the parts." Unfortunately, my mechanic DOESN'T make a lot of money from me, but he is the MOST HONEST person I know, he'll let me write a postdated check, and he will honor his word. I have asked for work to be done, but he REFUSED to do it, because it didn't need to be done, I wanted preemptive work, he pretty much said, "It's not broke, so there's nothing to fix." In the reverse, I went to a stop and go, asked them to check my fluids, they spent the time telling me the rack and pinion needed to be replaced, but they let me drive out without putting OIL in my low oil car, it NEVER did get a rack and pinion replacement, because it's NOT broken; my guy was not impressed either.
The warranty comment is incorrect. They have to show that the "modification" is directly responsible for the issue being warrantied.
For example, you replaced the filter, box, and even hoses with aftermarket. Let's say you even swapped the radiator. The driveshaft snaps. The shaft will in fact be covered as long as the aftermarket parts are up to spec.
Now if you got a tune, this could void warranty if running the engine beyond spec.
True. The catch is that with modern vehicles you basically can't do any engine performance mods at all (even just an aftermarket air intake filter) without an aftermarket tune, and then basically your whole powertrain warranty is in jeopardy because the computer controls everything. That's progress!
Wish the manufacturers would give us the option of purchasing a vehicle with no warranty and a price discount. Any of the warranty repairs I've ever had done could have been done in the driveway in less time than a 3 hour round trip to the dealer plus wait and repair time.
The specific case in the video is reasonable. They can't troubleshoot an air system problem with a modded intake.
Juanito is so corporate bruh 😂
Hes that guy you don’t want as a neighbor or at your parties🤣😂
A word of advice for your oil change - first thing to do is open the hood to make sure it opens and pop off the oil fill cap and pull the dipstick out. Then, at least quickly visually inspect the engine for obvious leaks and/or damage. Five minutes now can save you hours of grief and a lot of money.
What I was going to say. They're doing it kind of backwards here. First thing is check your oil level before you drain, and remove the cap. Removing the cap first has two purposes. It allows the oil to drain better, and is a visual sign that the oil is out of the vehicle. I like to put the cap on the hood latch so you can't close the hood without noticing it.
12:42 Sandro almost slipped up😂
PRO TIP FOR HOME OIL CHANGERS
ALWAYS CHECK TO MAKE SURE THE OLD RUBBER GASKET CAME OFF WITH THE OLD FILTER!
Sometimes the rubber gasket on the old oil filter can stick to the metal and remain behind when you remove the oil filter, if you put the new oil filter on without removing the old gasket, we call this a "double gasket" in the business and it WILL leak or fail and dump out all of the oil.
That was ME at 3.17 OMG thank you so much for the share!!!!
Sandro and the boys!!
Sandro is where Donut was and Juan is where Donut is headed.
In Sandro we trust
11:39 When you make a joke at work that doesn't go over well. 🤣🤣
For anyone who finds this, the oil change they showed had one problem.
You can see him doing it, but he doesn't say to do it, but dip your finger in a little of the old oil, and rub it onto the seal on the filter.
This prevents it from being a real problem when it's time to replace it on the next oil change.
yo boiiis lets goooo!!
Sando and Juan new golden duo! 💪
Might had been different in Juanito's dealership, but I seen techs take short cuts in other dealers/shops and literally sit and/or work on other projects while booking time.