I think they were trying to follow protocol 😭😭 so I don't want to fault anyone but every situation I think should be treated on a case-by-case basis 🥹. Definitely disappointed with how things turned out but hoping for a good resolution!! Thank you for watching 🙆🏻♀🙆🏻♀
That’s terrible customer service! Not acceptable and they should give you another watch or give you the credit back. There’s no way they can take your $25,000 and tell you that you need to send it off and wait. That’s so awful and I think if you speak up you could make your point. I feel so bad for your boyfriend/husband. It’s not acceptable to me.
I completely agree….They informed me today that it was sent for expedited repair so now I’m having to consider if I should get a second opinion from corporate Hermes 😭 I’m nervous to escalate the situation in case there’s backlash from the managers at my boutique 😢
With that price point I would just return it, they clearly don’t value you as a customer with their customer service so why keep throwing money at them
Very sorry about the watch. Can you ask to speak to a Regional Manager? Ask to replace it, rather than waiting months or a year. It's been paid for, they have your money. The watch needs to be replaced today. Or return it for a Full Refund.
Thank you for your advice! They informed me that it was sent for expedited repair…I’m having to consider if I should get a second opinion from corporate Hermes 😭 I don’t want to be ‘that’ customer who’s throwing a fit but I do just feel uncomfortable with the situation. It’s so tough because the managers decide QB allocation, so I’m worried escalating the situation will cause them to be biased against me
Automatic watch settings are different. Surprised that Hermes did not fit or set up the watch for you. They make their own movement so that’s just disappointing.
Yes very disappointing 😭😭 I do just believe because it was a special watch that requires more accessories/attention the boutique was just a little unaware;; praying it gets sorted soon!! 🥹
Wow. I’m so surprised. I would expect Hermes to stand by their products and offer you guys and exchange or a refund. I’m sorry that it happened to you and your boyfriend. Hopefully, they will resolve it the right way.
Thank you 😭😭 after an email to corporate and politely citing ca state consumer protection laws haha they have ordered me a new watch which I will pick up this weekend!! Glad it worked out but it was wild how I had to fight for this 😭😭 I will make an official update in a later video where the watch will be shown!! 🤭 thank you for your support 🙆🏻♀️
Girl, you have such an amazing skin that I am so envious 😍 and I like how simple your make-up is, and yet still pretty. Waiting to see your next unboxing to see what color you got ❤
I didn’t know about the eye contour! Looks really nice. Thank you for sharing that! Loving the sesame color. It complements well against the gold. Good luck on the watch.
I think you can be nice but still firm with your sa and sm about the situation. I think it’s quite reasonable to have an exchange for a new watch. Esp in California where there are strict consumer protection laws.
Thank you for your advice! They did inform me that it was sent for expedited repair so now I’m having to consider if I should get a second opinion from corporate Hermes 😭 I hate situations like these 🥹
I like the mini Lindy because it’s much cuter in a smaller size. You can carry cross-body as a casual style or hold it by the handles. Jessstyles made me love it
Hooray for your Pegasus. I can’t believe they did not rectify the issue right away being a return client. Good luck and hope for a new watch. Not cool you have to repair an already new watch.
Oh I don’t think I really followed up on my channel!! Can do a quick tldr here 😂 I ended up having to email Hermes corporate about our situation; they apologized and immediately contacted the regional director and boutique director to rectify the situation. Very soon after I was notified that they would exchange the watch for me;; a bit undesirable that I had to jump through that hoop but glad it got sorted in the end!
I loved your outfit, the entire look . The dress, sandles , birkin and the accessories so beautiful and gorgeous ❤ That's a terrible situation to be in when u spend so much on a watch and that to when is a manufacturing defect . It's so bad.
Hi Somin! It’s been a while! Finally catching up with your videos after my trip from Italy.😊 Hope you been well! I’ve loved this get ready with me session/casual talks. It’s like having a girl hangout session.😂 I’m happy though got to experiences the Hermes private event! Looked so much fun!! However, I’m really sorry about the whole situation about your watch!!! I really hope your SA can help you through this process and help find a completely new watch or just refund! This is making me second myself if I should even invest in their watches.😬 Fingers crossed that everything goes well!
Omg Italy!! That must’ve been wonderful 🤩🤩 I’m trying to plan a trip to Italy next summer;; what parts of Italy did you visit?? I think the regular quartz watches might be okay at Hermes like my cape cod, but I would hold off on any of the fancier watches 😵💫😵💫 I hope you enjoyed your vacation 🥰 it’s wonderful to see your comments again!!
@@Somidoshop Yesss you have to go! Had such a great time there.😍We landed in Naples and then travel up to Rome, Florence, Milan and then finished off in Venice. My favorite city was definitely Rome and Milan. Rome had so many things to go see and do that I wished we spent more days there. And of course Milan the fashion capital and more modern compare to Rome, but definitely still had a great time there!☺️ A cape code is definitely on my wish list, I’m just not sure if I want a diamond or no diamond watch design.😂
Hi, I just saw your video because I saw the watch and I have the exact same watch with the exact same problem. The only thing is that my watch problem did not show up until half year later. Hermes eventually had to send it back to Switzerland to have it fix. The overall process took about 4 month and the hermes will provide invoice on exactly what did to resolve the issue. I am big fan of skeleton watches and even with this little hiccup, I am sure your husband will enjoy it.
Omggg that’s crazy to hear you had the same issue!! That makes me quite worried for how the watch will wear in the future…thank you for letting me know. Do you own any other Hermes watches besides the skeleton?
Hi, I also have a Hermes Slim d'Hermes Grand Feu Email which I cannot resist the white enamel dial with rose gold was absolutely beautiful. I had the skeleton came back after warranty for couple months now and it has been working flawless. Enjoy the watch.
I’m hoping 🥺 but even without this mishap I would’ve been anticipating a quota bag sometime soon;; the manager didn’t seem too empathetic towards me so honestly not sure if this will expedite anything 😵💫
The way you contour your nose with the sides of your brush is exactly how I contour too😂lmao. Love your style girl!! Sorry to hear about your watch….they def need to give better customer service because that is giving bare minimum 😷.
You all need to reach out to Regional asap. I’m positive he didn’t go in thinking he would pay $25,000 for a refurbished watch. Plus not receiving warranty info and instructions is ridiculous. Money aside I would expect better service from Target, let alone Hermes.
Yes I was surprised as well 😭 we did end up reaching out to corporate who alerted the regional VP and store director, so just waiting to hear back now!! Thank you for your advice 😊
So sorry to hear about the watch situation :( if I had your client profile status, I would ask firmly for a reasonable solution, sending it for repair (regardless of the turnaround time) is NOT an acceptable solution considering the watch is brand new.
Never buy a Hermes watch, their quality is really questionable. My cape cod has water seeped into the watch dial twice even after sent in for repair twice.
$25k on a watch and that’s how they treat their customer is just appalling. Doesnt sound like the company takes pride in their timepieces too. For that amount, honestly so much better invested in renown watch brands with better resale value.
This is HORRIBLE customer service!!!! Unbelievable
I think they were trying to follow protocol 😭😭 so I don't want to fault anyone but every situation I think should be treated on a case-by-case basis 🥹. Definitely disappointed with how things turned out but hoping for a good resolution!! Thank you for watching 🙆🏻♀🙆🏻♀
That’s terrible customer service! Not acceptable and they should give you another watch or give you the credit back. There’s no way they can take your $25,000 and tell you that you need to send it off and wait. That’s so awful and I think if you speak up you could make your point. I feel so bad for your boyfriend/husband. It’s not acceptable to me.
I completely agree….They informed me today that it was sent for expedited repair so now I’m having to consider if I should get a second opinion from corporate Hermes 😭 I’m nervous to escalate the situation in case there’s backlash from the managers at my boutique 😢
With that price point I would just return it, they clearly don’t value you as a customer with their customer service so why keep throwing money at them
Very sorry about the watch. Can you ask to speak to a Regional Manager? Ask to replace it, rather than waiting months or a year. It's been paid for, they have your money. The watch needs to be replaced today. Or return it for a Full Refund.
Thank you for your advice! They informed me that it was sent for expedited repair…I’m having to consider if I should get a second opinion from corporate Hermes 😭 I don’t want to be ‘that’ customer who’s throwing a fit but I do just feel uncomfortable with the situation. It’s so tough because the managers decide QB allocation, so I’m worried escalating the situation will cause them to be biased against me
Hermes and Every SA Knows you are not "that" customer.
Automatic watch settings are different. Surprised that Hermes did not fit or set up the watch for you. They make their own movement so that’s just disappointing.
Yes very disappointing 😭😭 I do just believe because it was a special watch that requires more accessories/attention the boutique was just a little unaware;; praying it gets sorted soon!! 🥹
Wow. I’m so surprised. I would expect Hermes to stand by their products and offer you guys and exchange or a refund. I’m sorry that it happened to you and your boyfriend. Hopefully, they will resolve it the right way.
Thank you for watching!! And for your empathy it means a lot in this situation 🥹🙆🏻♀️
@@Somidoshop just saw your post on FB and my heart is still aching for you. Keep us posted. *hugs*
Thank you 😭😭 after an email to corporate and politely citing ca state consumer protection laws haha they have ordered me a new watch which I will pick up this weekend!! Glad it worked out but it was wild how I had to fight for this 😭😭 I will make an official update in a later video where the watch will be shown!! 🤭 thank you for your support 🙆🏻♀️
So happy to hear!! I know you always say you feel lucky to have your SA. They should feel lucky to have you as their client!
Girl, you have such an amazing skin that I am so envious 😍 and I like how simple your make-up is, and yet still pretty. Waiting to see your next unboxing to see what color you got ❤
Thank you so much for the sweet comment!! the unboxing will be up later this week so be on the lookout! I am in love 🤭🤭
Can’t wait to see the unboxing for your new bag 😍 Really sad to hear about the watch… hopefully they will be able to give you a new one 🤞🏼
Thank you for watching!! The unboxing is coming soon! 🤭🤭
I didn’t know about the eye contour! Looks really nice. Thank you for sharing that! Loving the sesame color. It complements well against the gold. Good luck on the watch.
Thank you so much!! I love allll the brown neutrals at hermes they are so beautiful!
I think you can be nice but still firm with your sa and sm about the situation. I think it’s quite reasonable to have an exchange for a new watch. Esp in California where there are strict consumer protection laws.
Thank you for your advice! They did inform me that it was sent for expedited repair so now I’m having to consider if I should get a second opinion from corporate Hermes 😭 I hate situations like these 🥹
I like the mini Lindy because it’s much cuter in a smaller size. You can carry cross-body as a casual style or hold it by the handles. Jessstyles made me love it
I do think that the mini Lindy is so cute! What color combo do you think is best?? 🥰
@@Somidoshop I honestly like the Black with a colorful twilly. I’ve also been into swift leather with colors lately since I got a swift B25
Hooray for your Pegasus. I can’t believe they did not rectify the issue right away being a return client. Good luck and hope for a new watch. Not cool you have to repair an already new watch.
Thank you for your supportive comment!! 🥹 they still have a chance to rectify the issue so I am hoping they do 😭
Your skin is so flawless!!
Awww thank you!! 🥹 I have to give thanks to my mom for that 😂 And as always thank you for watching too!! 💕🙆🏻♀
So sorry to hear about the watch. I can’t believe it’s taking 6-12 mos to fix it 😅
My SA informed me today that it will be expedited but still will take several weeks…😭 but no promises were made sigh
Did you ever speak upon the watch topic again? Maybe I missed it! Would love to know the follow up
Oh I don’t think I really followed up on my channel!! Can do a quick tldr here 😂
I ended up having to email Hermes corporate about our situation; they apologized and immediately contacted the regional director and boutique director to rectify the situation. Very soon after I was notified that they would exchange the watch for me;; a bit undesirable that I had to jump through that hoop but glad it got sorted in the end!
I loved your outfit, the entire look . The dress, sandles , birkin and the accessories so beautiful and gorgeous ❤ That's a terrible situation to be in when u spend so much on a watch and that to when is a manufacturing defect . It's so bad.
Thank you so much for watching!! And for your sympathy 🥺 I appreciate it 💕🙆🏻♀️
Hi Somin! It’s been a while! Finally catching up with your videos after my trip from Italy.😊 Hope you been well! I’ve loved this get ready with me session/casual talks. It’s like having a girl hangout session.😂 I’m happy though got to experiences the Hermes private event! Looked so much fun!! However, I’m really sorry about the whole situation about your watch!!! I really hope your SA can help you through this process and help find a completely new watch or just refund! This is making me second myself if I should even invest in their watches.😬 Fingers crossed that everything goes well!
Omg Italy!! That must’ve been wonderful 🤩🤩 I’m trying to plan a trip to Italy next summer;; what parts of Italy did you visit??
I think the regular quartz watches might be okay at Hermes like my cape cod, but I would hold off on any of the fancier watches 😵💫😵💫
I hope you enjoyed your vacation 🥰 it’s wonderful to see your comments again!!
@@Somidoshop Yesss you have to go! Had such a great time there.😍We landed in Naples and then travel up to Rome, Florence, Milan and then finished off in Venice. My favorite city was definitely Rome and Milan. Rome had so many things to go see and do that I wished we spent more days there. And of course Milan the fashion capital and more modern compare to Rome, but definitely still had a great time there!☺️
A cape code is definitely on my wish list, I’m just not sure if I want a diamond or no diamond watch design.😂
Hi, I just saw your video because I saw the watch and I have the exact same watch with the exact same problem. The only thing is that my watch problem did not show up until half year later. Hermes eventually had to send it back to Switzerland to have it fix. The overall process took about 4 month and the hermes will provide invoice on exactly what did to resolve the issue. I am big fan of skeleton watches and even with this little hiccup, I am sure your husband will enjoy it.
Omggg that’s crazy to hear you had the same issue!! That makes me quite worried for how the watch will wear in the future…thank you for letting me know. Do you own any other Hermes watches besides the skeleton?
Hi, I also have a Hermes Slim d'Hermes Grand Feu Email which I cannot resist the white enamel dial with rose gold was absolutely beautiful. I had the skeleton came back after warranty for couple months now and it has been working flawless. Enjoy the watch.
On a bright note usually when there is a mishap like this, they will expedite your quota bag 😊
I’m hoping 🥺 but even without this mishap I would’ve been anticipating a quota bag sometime soon;; the manager didn’t seem too empathetic towards me so honestly not sure if this will expedite anything 😵💫
Omg!! That’s really a terrible experience!!! I hope that can solve the watch situation soon
Omg I was waiting for this video!!! Excite
That sucks with the watch 😢 hopefully they can resolve the situation soon
I’m hoping it will 🥹🥹🥹 will keep you updated 😭
The way you contour your nose with the sides of your brush is exactly how I contour too😂lmao. Love your style girl!! Sorry to hear about your watch….they def need to give better customer service because that is giving bare minimum 😷.
😂😂 we’re not lazy we’re just efficient!! Thank you for the supportive comment, I really appreciate it!! 🙆🏻♀️💕
Which location was the private event hosted?
How do you get invited to a private Hermes event
Depends on your SA, but generally if you have a good relationship with your SA you have a good chance of getting an invite!
Dumb question but did they try setting the time for you? Surprised they didn’t do that before you left the boutique.
They did not 😭 they should have but the event was just busy
Which bag did you get? 😊 Can I make a guess?
Yes please do!! 🤭🤭
I am going to guess, a Hermès Picotin Lock 18 with rose gold Hardware, in Nata Clemence?
Love the video❤
You all need to reach out to Regional asap. I’m positive he didn’t go in thinking he would pay $25,000 for a refurbished watch. Plus not receiving warranty info and instructions is ridiculous. Money aside I would expect better service from Target, let alone Hermes.
Yes I was surprised as well 😭 we did end up reaching out to corporate who alerted the regional VP and store director, so just waiting to hear back now!! Thank you for your advice 😊
I love your look and you look beautiful! What lash brand do you use?
ahh you killed me by not unboxing the bag!!! 🤣 I'm guessing it'll be a pink/purple/blue shade? I loved watching you do your makeup too 🥰
Thank you for watching!! Unboxing will be up later this week, sorry to keep you in suspense!! 🤭
So sorry to hear about the watch situation :( if I had your client profile status, I would ask firmly for a reasonable solution, sending it for repair (regardless of the turnaround time) is NOT an acceptable solution considering the watch is brand new.
I agree;; I am so non-confrontational though 😵💫😵💫 they did inform today that it was sent for expedited repair…not sure how to feel about that 😭
Never buy a Hermes watch, their quality is really questionable. My cape cod has water seeped into the watch dial twice even after sent in for repair twice.
$25k on a watch and that’s how they treat their customer is just appalling. Doesnt sound like the company takes pride in their timepieces too. For that amount, honestly so much better invested in renown watch brands with better resale value.
Not a fan of Lindy’s either, it looks like a toaster lol
Hahah now I cannot unsee it 😭😭